Plus M-17S, User Manual

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Please check the following matters before making a request for servicing.
Troubleshooting
Condition Please Check
Copyboar
d Related
Pressing the ON/Standby button does
not switch on the power.
• Check whether the cable of the AC power adapter is disconnected from
the DC connector of the Copyboard or the wall outlet. (Unplug the AC
power cable from the outlet, wait several seconds and then plug it back
into the outlet again.)
Writing on the sheet is not erased with
the eraser. • Was a marker other than a dedicated marker used?
Portions of writing or lines are not printed
or stored in memory. • Portions of blurred characters or thin lines may not be printed or stored in
USB memory.
Scanned copy (image) is dirty, Erase
Reminder function is activated even when
sheet is erased with the eraser • Is there marker residue or substantial quantities of refuse on the sheet?
(If the sheet is dirty, moisten a soft cloth with water, wring well, then wipe
the sheet in a stroking manner.)
When the copyboard and PC are con-
nected, the PC does not recognize the
copyboard • Check whether the copyboard is in an operable condition, and whether
the USB cable is connected properly.
• Is the copyboard connected to the PC via a USB hub?
(Connect the copyboard directly to the USB port of the PC.)
The date is not updated. • The copyboard's battery is dead. Contact your store of purchase.
* If the problem persists, please contact your nearby PLUS Corporation sales office, dealer, or store.
Condition Please Check
Printer Related
The copyboard's power turns on, but the
printer's power does not. • Check whether the printer's power plug (DC plug) is securely inserted.
If the power still does not turn on, disconnect the AC adapter box and
check whether the printer's AC power adapter side plug is unplugged
from the AC power adapter. (For some printers it is directly mounted.)
A press of the Print button does not result
in printing. • Check that the power cable of the printer and the printer cable are
securely connected.
• Check that the printer power indicator is lit.
• Check that the error indicators of the copyboard and the printer are not
lit.
• If the error indicator of the copyboard is flashing, please see Page E-23.
(Please see the printer instruction manual for information about printer
errors.)
The paper feed is abnormal. • Possible causes include damp paper, overly thin or thick paper, only one
sheet of paper is set, and a curved setting of the paper. (Please see the
instruction manual for your printer.)
There is no printing. • Check that the print cartridge is properly set.
• Check that the print cartridge is not plugged.
∘
Print is very pale, there are white lines
on it, or page is dirty.
Is the print cartridge’s nozzle partially choked?
◆
Make a test print and check the conditions of the nozzle.