ULTRAPLEX 40X OPERATION MANUAL
63
Contacting Plextor’s
Technical Support
Department
YOUR TASK:
Learn the variety of methods you can use to contact
Plextor’s Technical Support Department. Learn what
information you should gather before contacting us.
YOUR OBJECTIVE:
Know how to get in contact with Plextor if you
experience any problems installing or operating
your UltraPleX CD-ROM drive.
YOUR METHOD:
Store Plextor’s email, web site, phone and fax
numbers in a convenient location. Keep your drive’s
serial number and a copy of your sales receipt handy
as well.
If you experience a problem while installing or operating your UltraPleX drive,
please refer to the relevant sections of this manual regarding Setup and
Installation (Chapters 6–9) first. If you do not uncover the solution there, then
refer to Troubleshooting, Chapter 12 in this manual. It contains solutions to the
most common types of problems fielded by our technical support staff. You
may also wish to refer to the Frequently Asked Questions (FAQ) section of our
web site to assist you in troubleshooting the problem on your own.
NOTE:
We encourage you to go to the Plextor web site (www.plextor.com)
before attempting to contact Technical Support. The answers to the most
common questions callers ask can be found quickly in the Frequently
Asked Questions area. A link to the FAQ can be found on our home page.
If you have not been successful in your quest, our Technical Support
Department will help you solve problems that relate specifically to your
UltraPleX drive. In many cases, a problem that appears to be caused by your
CD-ROM drive actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part
(e.g., SCSI interface board) at fault and will refer you to the manufacturer of
that part for further assistance.
Although we think highly of the capabilities of our technical support staff, we
recognize that they do suffer from some limitations; namely, they do not
possess psychic or telepathic powers. Therefore, their ability to help you
depends a great deal on your ability to help them. You must act as their eyes
— CHAPTER 13 —
Summary of Contents for PX-40TSe
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