ULTRAPLEX 40X OPERATION MANUAL
47
Troubleshooting
YOUR TASK:
Review some of the common problems you may
encounter when installing or operating your
UltraPleX drive.
YOUR OBJECTIVE:
Gain a better understanding of how your drive
operates. Attempt to prevent problems before they
occur. Quickly fix, on your own, many simple
problems rather than wait for assistance from a
Plextor representative.
YOUR METHOD:
Read this entire section. Many of the problems
discussed happen only rarely. Many may seem as if
they do not pertain to you. If you are familiar with
the variety of problems that can occur, however, you
will be better prepared to deal with them if they
happen to you.
Guidelines
If you experience trouble with your UltraPleX drive, follow these guidelines:
PC Users:
1) Most SCSI interface boards can sense when a problem has occurred
and will generate an error message on your computer. Take note of
this message. Then, run the test (diagnostic) program that is probably
included with the device drivers for your SCSI interface board. Follow
the instructions given in the SCSI interface board’s manual. If the
information provided by the error message and test program is not
sufficient for you to fix the problem, proceed to Step 2.
2) If your problem occurs during or immediately after the drive’s installation,
read Section 12.1—PC Compatibles: Initial Installation. If your problem
occurs after you have run the drive successfully for an extended period,
read Section 12.2—PC Compatibles: Existing Installations.
3) Attempt to match the problem you are having with the entries listed
beneath Symptoms. Then narrow your search by checking to see if
Additional Symptoms apply to you as well. Because different SCSI
interface boards generate differently worded error messages, the
messages displayed by your computer may differ from those shown
on the following pages.
— CHAPTER 12 —
Summary of Contents for PX-40TSe
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