Section 5. Maintenance and Troubleshooting
48
PlexWriter 8/2/20 Operation Manual
Solution #1
•
Install sound board.
Possible Cause #2
•
Sound board configured incorrectly.
Solution #2
•
Check troubleshooting section of sound board manual.
Possible Cause #3
•
Improper or missing audio cable between sound board and PlexWriter drive.
Solution #3
•
Connect sound board to PlexWriter with known good audio cable. See page 30.
Symptoms
You can hear an audio CD when the PlexWriter drive is in CD-Audio play mode, but
you cannot hear an audio CD with another music CD utility (e.g., Animotion’s MCS
CDMaster, FWB’s CDT Remote).
Possible Cause
•
Out-of-date sound board device drivers.
Solution
•
Software may need to be updated. Contact your software manufacturer for
assistance.
Symptoms
When playing an audio CD, you do not hear sound even though everything appears
to be functioning normally. (The PlexWriter's busy light flickers, the time counter on
your audio CD utility is advancing).
Possible Causes
•
Sound board volume low.
•
Mixer settings for sound board set too low.
•
Need sound board.
•
Need audio cable connection.
Solution
•
Each sound board has different settings for each input source, including one for
CD-Audio. Run your sound board’s mixer program and verify that the volume is
turned up.
•
There are two types of audio you may encounter when using CD-ROMs:
!
CD-Audio
: This comes from audio discs (like the ones used by your home
stereo) that are translated directly by your PlexWriter into sound. You do not
need a sound board to hear this audio. You can hear this audio by plugging a
set of headphones or powered speakers into the headphone jack on the front
of your drive.
