PlexWriter 40/12/40U Installation and Users Manual
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Appendix D: Warranty
PLEXTOR CORP. (“Plextor”) warrants your PlexWriter 40/12/40U against any
defect in material and workmanship, under normal use, for a period of one year
following its date of purchase. In the event this product is found to be defective
within the warranty period, PLEXTOR will, at its option, repair or replace the
defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal use and
maintenance conditions; b) if the unit is repaired, modified or altered, unless such
repair, modification or alteration is expressly authorized in writing by PLEXTOR;
c) if the unit is subjected to abuse, neglect, lightning strike, electrical fault, improper
packaging, or accident; d) if the unit is installed improperly; or e) if the serial
number of the unit is defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct, special, or
consequential damages such as, but not limited to, damage or loss of property or
equipment, loss of profits or revenues, cost of replacement goods, or expense or
inconvenience caused by service interruptions. Under no circumstances will any
person be entitled to any sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR’s Technical Support
Department by calling 800-886-3935. They will attempt to diagnose and correct your
problem by phone. If the unit does not function properly, they will issue a Return
Material Authorization (RMA) number. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All drives returned to PLEXTOR must be securely packaged and shipped postage
prepaid. The drive will be returned to the customer at Plextor’s expense when
originating within the United States. For any drives originating outside of the United
States, the customer is responsible for shipping costs in both directions. All product
returns must be authorized in advance by PLEXTOR’s Technical Support
Department. Authorization is confirmed by issuance of the RMA number, which
must be written prominently on the outside of the box in which the defective unit is
returned to PLEXTOR.
NOTE: Warranty validity is limited to that applicable in the location where the drive
was originally purchased.
