Appendix B: Technical Support
46
PlexWriter 40/12/40U Installation and Users Manual
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears on the drive label, in the barcoded
section with the serial number.
•
The version of authoring software you are using, if applicable.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The operating system (Windows 2000, Me, XP, etc.) you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh, Performa 575, etc.).
•
The type of USB interface (USB 1.1, USB 2.0) you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returns
You must receive an RMA (Returned Materials Authorization) number before any
Plextor drive can be returned for repair or replacement. Any drive sent to Plextor
without an RMA number will not be accepted.
You can contact our RMA Department and request an RMA number and RMA
forms at [email protected], or by fax at or 303-708-0709. Forms are also
available on Plextor’s web site, in the Support/Warranty section.
Any drive sent to Plextor without an RMA number will not be accepted, and will be
returned to you. Be sure to write the RMA number on the outside of the shipping
box.
NOTE: The RMA number must be clearly visible on the outside of the shipping box.
Drives must be sent postage prepaid. We recommend that you insure your shipment,
as Plextor cannot be held responsible for any damage that may occur during
shipment.
