Section 5. Maintenance and Troubleshooting
PlexWriter 40/12/40U Installation and Users Manual
27
Troubleshooting: General
Symptom
Possible Causes
Solutions
Can’t plug USB
cable into
PlexWriter
Self-test switch is in
SELF-TEST position,
preventing attachment
of USB cable.
Set self-test switch to ON.
Troubleshooting: Reading Discs
Troubleshooting: Reading Discs
Symptom
Possible Causes
Solutions
Defective CD-ROM,
CD-R, or CD-RW disc.
A fingerprint,
contaminants, or
scratches on the disc’s
surface may prevent
the drive from reading
or writing data.
Clean the disc as detailed on page
20.
Try a different disc.
Disc is badly
manufactured.
Try a different disc.
Bad connection
between the PlexWriter
drive and the computer.
Make sure the USB cable is
securely connected to the
computer and the PlexWriter.
Inspect the USB cable for any
signs of distress, such as kinking.
Disc is inserted upside
down.
Eject the disc and load it with the
label or text side up.
PlexWriter drive
has read errors,
may not respond
when accessed
from My
Computer or
Explorer, or
cannot run a
program.
Blank CD-R or CD-RW
disc is inside the drive.
Remove the disc from the drive
and test the drive by using another
disc.
Trying to read a CD-
RW disc in a CD-ROM
drive that does not
support it.
Use the PlexWriter to read CD-RW
discs or use a different CD-ROM
drive. Only CD-ROM drives
manufactured after 1997 can read
CD-RW discs.
Cannot use other
CD-ROM drives
to read discs
written by
PlexWriter.
UDF reader is not
installed on the system
to read CD-RW or
packet written discs
from a CD-ROM drive.
Refer to your packet writing
software online help or manual for
how to obtain a UDF reader and
install it on the computer where
you need to access these discs.
