PlexTools Professional Reference Guide
77
Appendix D: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.
NOTE
: We encourage you to visit the Plextor web site (
http://www.plextor.com/
)
before attempting to contact Technical Support. The answers to the most common
questions callers ask can be found quickly in the support area. Select PlexHelper for
online troubleshooting or FAQs for common questions.
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support Department:
North America
In North America, Plextor Technical Support can be contacted by telephone on
weekdays (except U.S. holidays) between 7:30AM and 6:30PM Mountain Time.
Ways to contact Plextor Technical Support include:
•
Visit our web site (
http://www.plextor.com/
) for answers to Frequently Asked
Questions.
•
Send us e-mail at
. Include your telephone number and the
hours during which you can be reached. Be as detailed as possible in describing
your problem. Please include system configuration, hardware and software, as
well as versions of drivers used.
•
Call 800-886-3935 and select the tech support option.
Europe
In Europe, Plextor Technical Support can be contacted on weekdays (except Belgian
holidays) between 8:00 and 18:00. Ways to contact us include:
•
Phone: +32.2.718.03.99
•
Fax: +32.2.718.03.90
•
E-mail: [email protected]
•
Web site:
http://www.plextor.be/english/technical/feedback.html
.
