7-2
SV61891 Rev. A
7 • Troubleshooting
Getting Help
Pitney Bowes provides several information resources if you are unable to
solve a problem.
Technical support is available from Pitney Bowes. You can also visit the
Pitney Bowes web site and place a request for service.
Refer to the
Contacts
section at the front of this guide for more information
about technical support and/or the Pitney Bowes web site.
Please read the troubleshooting information in this chapter. In many
cases, it can help you resolve the problem. You can often restore normal
operation by pressing the
CE/C
key or by rebooting your system.
To reboot:
Unplug the AC cord from the wall outlet, then plug the cord back in.
If you need to call Technical Support please have the following information
at hand:
• Product name: DM230L/DM330L or DM350L
• Serial number: See the back of the control centre or press the
Options
key, then
Meter ID
and write down what you see on the
display.
• Nature of problem: What happens and when does it happen?
Did the control centre display an error message or did the system
base power lamp display a blink code (refer to the
Blink Codes
section in this chapter).
• Any steps you've already taken to solve the problem and the results.
Before You Call...
Summary of Contents for DM230L
Page 1: ......
Page 11: ...x SV61891 Rev A Table of Contents...
Page 15: ...xiv SV61891 Rev A Contacts...
Page 27: ...2 4 SV61891 Rev A 2 Getting to Know Your System Parts of the DM350L System 1 2 3 8 4 5 6 7...
Page 29: ...2 6 SV61891 Rev A 2 Getting to Know Your System DM350L Autofeeder Control Panel 2 1...
Page 97: ...4 30 SV61891 Rev A 4 System Setup...
Page 103: ...5 6 SV61891 Rev A 5 Adding Postage...
Page 151: ...B 8 SV61891 Rev A Appendix B Accounting Setup...
Page 152: ...SV61891 Rev A Index...
Page 157: ...I 6 SV61891 Rev A Index...
Page 158: ......