Pitney Bowes DM230L Operator'S Manual Download

Page: 96 / 158

SV61891 Rev. A

4-29

DM230L, DM330L, DM350L Operating Guide

You may need to supply information about your system when you call
Pitney Bowes for help or information. To do so:
1. Press the

Options

key.

2. Select

Meter ID

3. The display shows information on 4 screens:

Screen 1 Model:
Meter S/N:

__________________________

UIC S/N:

__________________________

UIC PCN:

__________________________

PSD S/N:

__________________________

PSD PCN:

__________________________

PSD MSD:

__________________________

Press

Enter

to go to Screen 2

Version Numbers
UIC:

__________________________

Rate Mgr:

__________________________

PSD Ctrl Layer:

__________________________

PSD Mid Layer:

__________________________

PHC:

__________________________

PMC:

__________________________

Press

Enter

to continue to Screen 3

Flash:

__________________________

Press

Enter

to go to Screen 4

Counters
Envelope:

__________________________

Tape:

__________________________

Seal Only:

__________________________

Jam:

__________________________

Skew:

__________________________

Total Pieces:

__________________________

Waste Tank (% ﬁlled)

__________________________

Getting
Information
About Your
Control
Centre

Summary of Contents for DM230L

Page 1: ......

Page 2: ...however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Due to our continuing program of product improvement equipment and materia...

Page 3: ...ou to conditions or practices that could cause serious injury CAUTION Alerts you to conditions or practices that could cause damage to the equipment or to the material being run NOTE Provides a commen...

Page 4: ...t in stalled and used in accordance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area is likely to cause interference in whic...

Page 5: ...lfunc tioning the use of the equipment shall be discontinued until the problem is corrected The telephone company may make changes to its facilities equipment operations or procedures that could affec...

Page 6: ...load Postal Rate Updates 1 2 Keep Your System Current 1 2 Postal Requirements 1 3 Canada Post Corporation Requirements 1 3 The Quick Reference Guide 1 3 Specifications 1 4 Equipment 1 4 Material 1 5 I...

Page 7: ...tional Parcel Rate Module 3 14 Printing Postage Using Presets 3 17 Selecting the Normal Preset 3 17 Selecting a Custom Preset 3 17 Sealing the Envelopes Only 3 18 Selecting a Class or Special Service...

Page 8: ...oosing the Dial Method 4 8 Entering the Dial Prefix 4 8 Entering the Pitney Bowes Phone Number 4 9 Selecting the Modem Type 4 10 Entering the Modem Initialization String 4 11 Setting the Distributor P...

Page 9: ...hecking Postage Funds Available 5 2 Printing a Record of this Information on the DM230L DM330L 5 2 Printing a Record of this Information on the DM350L 5 3 Checking Your Postage By Phone Account Balanc...

Page 10: ...es 7 16 Chapter 8 Supplies and Options Supplies and Accessories 8 2 Options 8 3 Departmental Accounting 8 3 Printing 8 3 Weighing 8 4 Appendix A Reports Overview of Reports A 2 Accessing Reports A 2 A...

Page 11: ...x SV61891 Rev A Table of Contents...

Page 12: ...SV61891 Rev A Contacts Chapter Contents This section lists all of the Pitney Bowes contact information Pitney Bowes Contact Information List xii...

Page 13: ...es Go to www pitneybowes ca to View frequently asked questions FAQs Order PB supplies and accessories Place requests for service View order status for supplies and Add postage to your Postage By Phone...

Page 14: ...2 6937 Customer Service Representatives are available Monday through Friday 8 00 AM 7 45 PM EST Postage By Phone To contact Postage By Phone call 1 800 387 4660 Pitney Bowes Supplies To order genuine...

Page 15: ...xiv SV61891 Rev A Contacts...

Page 16: ...Specifications and Safety Information Chapter Contents What is IntelliLinkTM 1 2 Postal Requirements 1 3 The Quick Reference Guide 1 3 Specifications 1 4 Important Safety Notes 1 6 Telephone Safety I...

Page 17: ...tly and enhance your business performance It allows you to Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting Download Postal...

Page 18: ...fore processing mail at your new location See the Contacts section at the front of this guide for more information Each time you refill your postage meter Postal Security Device through the modem the...

Page 19: ...M230L DM330L and DM350L Power Requirements 120 VAC 60 Hz 3A Communications Ports 1 USB 1 Serial RS 232 1 RJ 11 Operating Temperature 40F 4C to 108F 42C Average Throughput 90 letters per minute maximum...

Page 20: ...05 mm moistening 3 x 4 13 76 x 105 mm non moistening Maximum Size 11 6 x 13 39 297 x 340 mm Minimum Flap Depth 1 25 mm Maximum Flap Depth 3 76 mm Minimum Thickness 0 007 0 2 mm Maximum Thickness 0 25...

Page 21: ...cts Call the PB Supply LineTM or visit our web site to place orders If you need Material Safety Data Sheets on supplies for OSHA requirements please visit our web site or call the Supply LineTM NOTE R...

Page 22: ...n use Keep hands loose clothing jewelry and long hair away from all moving parts Keep your hands out of the ink cartridge refill holder Do not remove covers Covers enclose hazardous parts that should...

Page 23: ...rm Disconnect the system s telephone line during a lightning storm Avoid using a telephone or equipment that connects to a telephone line during an electrical storm there may be a remote risk of elect...

Page 24: ...e parts of your DM Series systems Parts of the DM230L DM330L System 2 2 Parts of the DM350L System 2 4 DM350L Autofeeder Control Panel 2 6 IntelliLinkTM Control Centre DM230L DM330L 2 8 IntelliLinkTM...

Page 25: ...2 2 SV61891 Rev A 2 Getting to Know Your System 1 2 7 8 10 9 3 12 11 DM330L shown with Stacker 13 14 5 4 Parts of the DM230L DM330L System 6...

Page 26: ...and clear a stalled mail piece The transport deck is interlocked the mailing machine won t run when it s open 7 Quick Reference Guide This contains a summary of the most com mon operating procedures...

Page 27: ...2 4 SV61891 Rev A 2 Getting to Know Your System Parts of the DM350L System 1 2 3 8 4 5 6 7...

Page 28: ...aling them or not 3 Tape Feeder Holds 50 tape strips for use on oversized letters and packages DM330L and DM350L 4 Rear Feed Guide Lower this guide when you are feeding a stack of mail 5 Transport Dec...

Page 29: ...2 6 SV61891 Rev A 2 Getting to Know Your System DM350L Autofeeder Control Panel 2 1...

Page 30: ...select seal or no seal The position shown is for no seal 2 Thickness Selection Lever Use this to adjust for the thicknesses of the envelopes you are feeding into your DM350L system The setting shown h...

Page 31: ...SV61891 Rev A 2 Getting to Know Your System IntelliLinkTM Control Centre DM230L DM330L 1 2 3 4 5 6 7 8 9 13 12 11 10 14 16 15 0 00 Class None Place mail on scale or Enter manual weight 0 000kg 2006 08...

Page 32: ...packages NOTE The Tape button is only functional with the DM330L and DM350L 9 Acct Batch Totals Press to see the total postage used and number of pieces charged to an account If the accounting featur...

Page 33: ...10 SV61891 Rev A 2 Getting to Know Your System IntelliLinkTM Control Centre DM350L 1 2 3 4 5 6 13 12 11 10 14 16 15 7 9 8 0 00 Class None Place mail on scale or Enter manual weight 0 000kg 2006 08 17...

Page 34: ...processed since the batch register was last reset Account This feature is optional Press to select from a list of accounts The control centre charges the postage used to the account you select and sto...

Page 35: ...ected to an analog phone line The jack accepts a stan dard RJ 11 phone plug If your control centre is hooked to a phone line you can add postage anytime using the one button refill feature See Chapter...

Page 36: ...ng Presets 3 17 Sealing the Envelopes Only 3 18 Selecting a Class or Special Service 3 19 Printing an Advertisement 3 23 Printing the Date and Time on Incoming Mail 3 23 Changing the Date on Your Mail...

Page 37: ...unt When you power up your system the Ready screen appears on the Control Centre operating display If your system has been set up to require a lock code or password you are prompted to enter it A typi...

Page 38: ...n system values for example postage amount assigned to that key 4 Sealing the Envelopes Only No Postage 5 Selecting a Class or Special Service 6 Printing an Advertisement You can print an advertisemen...

Page 39: ...il jobs You cannot enter the postage value manually using the numeric keys 5 If desired select any special services e g Registration Insurance Coverage and press Enter If no special services are reque...

Page 40: ...SS SIDE UP 2 Pull the flap slightly away from the envelope 3 Slide just the flap under the blue edge of the feed deck as shown A brush below the deck wets the flap 4 Slide the envelope to the right un...

Page 41: ...splay the postage amount in the top right hand corner of the system display and the message Ready to Print will appear NOTE You cannot enter postage values manually into the mailing system using the n...

Page 42: ...y from the envelope 3 Slide just the flap under the blue edge of the feed deck as shown A brush below the deck wets the flap 4 Slide the envelope to the right until the system takes hold of it The sys...

Page 43: ...printing a single normal envelope the envelope can be up to 1 8 thick If you are printing a single thick envelope the envelope can be up to 1 4 thick Do not feed more than 2 thick envelopes at one tim...

Page 44: ...ds first All envelopes should be the same size 6 To feed oversized envelopes a Lower both feed and side guides b Guide the envelope along the feed deck with your hand Make sure the envelopes are press...

Page 45: ...ntre Mailpiece skewed Reset CE C key Press the CE C key on the control centre Feed the piece of mail again 8 If the envelope stalls in the feeder or printer area refer to the Envelope Feeding Problems...

Page 46: ...e display says Printing Tape and shows the number of tapes remaining to print NOTE The DM230L does not have a Tape Strip dispenser In order to process a parcel you must use a Tape Sheet which is run t...

Page 47: ...your mail piece by weighing it on the optional weigh platform or by entering the weight manually press Class and then select Manual Weight Entry Then select a class for the mail piece and any desired...

Page 48: ...he weight manually through the following steps a Press the Class button and then select Enter Manual Weight option 6 b Enter the weight in kilograms and then press Enter to confirm and the system will...

Page 49: ...to confirm 4 Select your desired sub class and press Enter to confirm For more information on Canada Post Distribution Services shipping products and services log on to www canadapost ca 5 Select whi...

Page 50: ...propriate Special Services you desire by following the prompts on the display Once you have completed your selection the system will take you to the Home screen The postage value will be displayed in...

Page 51: ...s appears in the display Press the number that corresponds to the country you want and then press Enter to confirm 6 Select any appropriate Special Services you desire by following the prompts on the...

Page 52: ...IntelliLinkTM Control Centre press the Custom Presets key The display lists all presets EMPTY means no values are assigned to the preset 2 Press the Custom Presets key repeatedly until you see the pr...

Page 53: ...s 3 Follow the instructions in the Printing Postage on an Envelope section in this chapter to feed the envelopes To select this mode on the DM350L 1 Press the Options key on the IntelliLinkTM Control...

Page 54: ...selecting a class or special feature please note the following The class that appears in the Ready screen is the one you last selected If you turn off and then turn on the power to your system the pre...

Page 55: ...ons within that class b After you complete all selections within a class press the Enter key 4 If a Postal code or Zone is required you are prompted to enter it Press Enter to accept For more informat...

Page 56: ...or country name 4 Press Yes Enter to confirm your selection when the system display prompts you to do so If the class you selected provides special services the system display prompts you to enter th...

Page 57: ...es you to enter more information another screen displays and you are prompted to fill in the information For example to add insurance you need to enter the amount for which you want to insure the parc...

Page 58: ...y The Print Ad Only screen appears 4 From this screen feed envelopes through the system as described in Printing Postage on an Envelope in this chapter or Feed tapes as described in Printing Postage o...

Page 59: ...m will display an error message if you try Press CE C to clear the message 5 Press Enter The system displays the advance date and returns to the Ready screen Resetting the Date and Time 1 Press the Da...

Page 60: ...is key in the four digit password and press Enter The display shows the account you selected and returns to the Ready screen Checking and Clearing the Batch Count 1 Press the Acct Batch Totals key 2 I...

Page 61: ...lay prompts Print Account Report yes no Press Yes Enter to print the report DM350L 1 After you press the Acct Batch Total key on the IntelliLinkTM Control Centre and the message Report Insert Envelope...

Page 62: ...lue and batch piece registers return to zero 11 Viewing the Weight in Imperial Units Once you enter a manual weight or place a piece of mail on an attached scale you can view the weight in Imperial un...

Page 63: ...re 3 Press the Class button and select Change Class which is the first menu option and then select the Class button again to scroll down the list of options and select Other Payment option 7 and then...

Page 64: ...e between 0 50 and 3 50 the restricted range at time of publication is entered the system will record this as a zero dollar entry The system will print the indicia with a value of 0 00 if you do not c...

Page 65: ...f the mail pieces for which your Statement of Mailing Manifest payment is being created on the integrated scale or enter the weight manually using the Manual Weight Entry feature 3 Press the Class but...

Page 66: ...o Print will be displayed 7 If you are using a DM230 L you must print your indicia using a Tape Sheet and if you are using DM330 L or DM350 L press Tape to print the payment indicia NOTE A Statement o...

Page 67: ...icia so that you do not waste your postage funds The following procedure outlines how to process a Test Print 1 Press the Custom Presets button 2 Select Dcorrect Date Correction option 3 and press Ent...

Page 68: ...Setting the System Clock 4 4 Changing the Lock Code or Password 4 6 Setting Up the Phone Connection 4 8 Setting Up the Postage By Phone Refill Options 4 14 Setting the Postage Funds Warnings 4 16 Set...

Page 69: ...ake a selection press the number on the numeric keyboard that corresponds to the option you want To go back one screen press the CE C back key Press Enter to answer yes to a display prompt press the O...

Page 70: ...the Postage By Phone Refill Options 6 Setting the Postage Funds Warning 7 Setting Up an Attached Scale 8 Defining Presets 9 Performing Updates and Add Ons and Enabling Features 10 Getting Information...

Page 71: ...1 Press the Options key 2 Select Setup Menu then Time of Day Timer 3 Select Daylight Savings The display shows the current time and tells you if daylight savings is On or Off It also asks if you want...

Page 72: ...enter 12 01 o clock type 1 2 0 1 Do not type the hyphens 5 Press the Refill key for AM press the Options key for PM The display shows the advance time NOTE If you want to turn the date advance featur...

Page 73: ...to the optional accounting setup procedures 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again and then select Lock Code 4 If a lock code already exists the...

Page 74: ...ssword 5 Press Enter 6 Type in the new supervisor password If you don t want to use the supervisor password feature type 0000 NOTE The system will not let you disable the supervisor password if accoun...

Page 75: ...ialization String Setting the Distributor Parameters Choosing the Dial Method Use this to tell the system whether your have a tone or pulse type phone 1 Press the Options key 2 Select Setup Menu then...

Page 76: ...lect PB Phone Number CAUTION If you change your mind and decide not to change this number press the CE C key TWICE to back out of the screen and retain the number 5 If necessary key in the phone numbe...

Page 77: ...key 2 Select Setup Menu then Basic Settings 3 Press the Options key again then select Phone Setup 4 Select Modem Type 5 For normal operation select the Internal Modem Choose USB Modem or Serial Modem...

Page 78: ...o by a Pitney Bowes representative 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again then select Phone Setup 4 Select Modem Initialization 5 Press CE C to r...

Page 79: ...arameter you want to modify from the list appearing in the display A brief description of each parameter is provided here Global Account and User ID This is the account number and the user ID that you...

Page 80: ...This is the internet address of the Pitney Bowes primary domain name server DNS The domain name server converts your system name to its IP address Secondary DNS Server This is the internet address of...

Page 81: ...em and when instructed to do so by a Pitney Bowes representative Enter Your Postage By Phone Account Number In order to add postage to your account you need a valid Postage By Phone account number 1 P...

Page 82: ...add postage 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Select Refill Setup 4 Select Password Protect Refill 5 Select Enable Password Protect Refill If the refill operation is a...

Page 83: ...mail transactions the High Value Warning is no longer functional The internal rating feature ensures that all mail pieces are rated accurately and therefore the high value warning will not be trigger...

Page 84: ...lear Function Setting the Clear Zone Option Entering a Discount Code If this is the first time you are attaching a scale The first time you attach your scale to the USB port on the back of your system...

Page 85: ...ss the Options key then Setup Menu then Basic Settings 2 Press the Options key then select Scale Rates Setup 3 Select Scale Vibration Mode 4 Select Normal Setting if your scale is located in a stable...

Page 86: ...by Pitney Bowes 6 Press Enter to accept the new code Turning AutoScale On and Off Turn the AutoScale feature on if you want your system to automatically use the weight of the mail you place on the at...

Page 87: ...the class Select AutoClear Zone to clear the Zone Select AutoClear Off to disable this option 5 Once you make your selection the displays shows the status of the AutoClear option You can have your sys...

Page 88: ...p Menu then Basic Settings 2 Press the Options key again then select Scale Rates Setup 3 Select Discount Code 4 The display prompts you to enter the discount code Type in the code using the number key...

Page 89: ...ets are numbered 0 zero to 10 Zero is always the normal preset When you receive noti cation of a rate change make sure the postage values assigned to all presets comply with the new rates Defining Pre...

Page 90: ...to the Ready Screen Press CE C to return to the list of preset options Viewing a Preset To see the values assigned to a preset 1 Press the Options key 2 Select Setup Menu then Presets normal custom 3...

Page 91: ...e both alpha and numeric characters 7 Press Enter The display shows all values assigned to the renamed preset 8 To rename another preset press CE C to select another preset to rename Press Enter to re...

Page 92: ...new Features On NOTE Whenever you check your Postage By Phone account balance or add postage to your meter see Chapter 5 your system automatically checks for updates performs a rate or software update...

Page 93: ...you that an update is required you must com plete the update or you will not be able to print postage 7 The system tells you if there are no updates for your mailing system In this case press Enter t...

Page 94: ...d Ons A list of all the update options appears 4 Select Accounting 5 If your system has more than one way of adding or updating features you are prompted to Select the Method of Update 6 If you have r...

Page 95: ...t If a download is not mandatory you will be prompted with either Get Update Now or Skip Get later Select the option that makes sense to you at the time Otherwise the download occurs automatically Onc...

Page 96: ...________ Press Enter to go to Screen 2 Version Numbers UIC __________________________ Rate Mgr __________________________ PSD Ctrl Layer __________________________ PSD Mid Layer ______________________...

Page 97: ...4 30 SV61891 Rev A 4 System Setup...

Page 98: ...A Word About Refills 5 2 Connecting Your IntelliLinkTM Control Centre to an Analog Phone Line 5 2 Checking Postage Funds Available 5 2 Checking Your Postage By Phone Account Balance 5 4 Performing a...

Page 99: ...Checking Postage Funds Available To print a record of this information place a spare envelope on the feed deck Guide it toward the back of the system and then to the right Press Yes Enter to print a r...

Page 100: ...LinkTM Control Centre and the message Report Insert Envelope appears on the display place a blank envelope on the feed deck 2 Make sure the envelope is pressed up against the back wall of the deck and...

Page 101: ...ve to key in the decimal point 3 If the system does not detect a phone line it prompts you to connect the phone cord Press Enter after you ve done so Performing a Modem Refill You can check your Posta...

Page 102: ...ort The refill amount your Postage By Phone account balance and any credit line remaining Your account number Your Postal Security Device serial number If error messages display during the refill or t...

Page 103: ...5 6 SV61891 Rev A 5 Adding Postage...

Page 104: ...ng the Moistener 6 4 Removing and Cleaning the DM230L DM330L 6 4 Removing and Cleaning the DM350L 6 6 Loading the Tape Strip Feeder 6 9 The DM230L DM330L 6 9 The DM350L 6 9 Calibrating the Tape Length...

Page 105: ...ling Solution because it helps keep your moistener clean and improves sealing efficiency 3 If the tank was empty allow 30 minutes for the moistener brush and wick to get completely wet CAUTION Do not...

Page 106: ...g Guide The DM350L System 1 Lift up and remove the moistener container as shown here 2 Remove the screw cap and fill with E Z Seal Sealing Solution CAUTION Do not over ll the moistener tank 3 Replace...

Page 107: ...dering supplies for your mailing system The procedures for removing and cleaning the moistener are different for the DM230L DM330L and the DM350L systems Refer to the appropriate procedure in this sec...

Page 108: ...he wick and holder assembly Remove the Holder and Wick DM230L DM330L Wick Holder 1 Remove the holder and wick from the moistener as shown here 2 Clean the wick in plain water and rinse thoroughly 1 Li...

Page 109: ...remove and clean the moistener on the DM350L system Removing and Cleaning the DM350L Remove the Moistener Assembly DM350L 1 Lift up and remove the moistener container as shown in the picture below Lea...

Page 110: ...ide 1 Lift up the brush holder on the moistener assembly as shown here 2 Using a paper clip start to push the brush out of the brush holder as shown here Paper clip Moistener assembly Remove the Brush...

Page 111: ...r and wick from the moistener assembly as shown on the right 2 Wash the holder and wick under running water 3 Replace the wick and holder 1 Carefully slide the moistener assembly back into the system...

Page 112: ...tape strips Tape strips are a handy way of applying postage to oversize letter mail and parcels The procedure for loading tapes strips is different for the DM230L DM330L and the DM350L systems Refer t...

Page 113: ...Select Tape Length Adjustment If you have previously changed the tape length setting and want to restore the default factory setting select Reset type length to factory setting The system prompts you...

Page 114: ...ect Ink Functions The screen displays all of the maintenance options 3 Select Maintenance 4 Press Yes Enter to perform maintenance press CE C key twice to go back to the Ready screen If you pressed Ye...

Page 115: ...s as shown in the Bad example it is not acceptable Good Bad 5 Press Yes Enter if print quality is okay The display returns to the Ready screen 6 Press No Options key if print quality is poor The scree...

Page 116: ...tly to the left Press again to shift it more to the left 4 Press 2 to shift the print position slightly to the right 5 Press Enter when you re done The display shows the print position you selected 6...

Page 117: ...n the quality of the indicia fading streaking may result in the indicia not being recognised as valid postage CAUTION Replace the ink cartridge as soon as you see the Low Ink alert Out of Ink Replace...

Page 118: ...dvise you to do so If necessary they will order a new printhead for you 1 Press the Options key 2 Select Setup Menu then Advanced Functions 3 Select Replace Printhead 4 The display prompts you to read...

Page 119: ...zle points up to avoid ink drips 10 Remove the new printhead from its package 11 Hold the printhead so the label faces the front of the mailing machine you can only install the printhead one way Caref...

Page 120: ...er Problems 7 3 Envelope Feeding Problems DM230L DM330L 7 3 Envelope Tape Feeding Problems DM350L 7 4 Tape Feeding Problems 7 7 Printing Problems 7 9 Display Problems 7 9 Moistening Problems 7 10 Refi...

Page 121: ...ou can often restore normal operation by pressing the CE C key or by rebooting your system To reboot Unplug the AC cord from the wall outlet then plug the cord back in If you need to call Technical Su...

Page 122: ...Feeding Problems DM230L DM330L Envelope Stalls on Transport Deck HINT If the Control Centre display prompts Remove Env but no envelope is present check if there is a partially fed tape on the feed de...

Page 123: ...nter transport area Stall in moistener area Stall in the Moistener Area 1 To clear an envelope stall in the moistener area lift up and remove the moistener container as shown here Leave the container...

Page 124: ...he moistener container Stalls in the Feeder Area NOTE If you get the message envelope stall in the message display try pressing the Mail button to see if this feeds the envelope You may get an envelop...

Page 125: ...Printer Transport Area 1 To clear a tape or envelope stall in the printer transport area pull the release lever toward you This drops the end of the printer transport deck down so that you can remove...

Page 126: ...the feeder push them in as far as they ll go The backing paper must be its original length Tape or Paper Fragments in Feeder HINT Remove remaining tape strips before you add a new stack Clean tape st...

Page 127: ...s Tape or Paper Fragments in Feeder 4 Push down on the spring loaded pressure plate and remove any paper from under the feed roller or tape guide 5 Reinstall the moistener 6 Load tape strips and resum...

Page 128: ...ollow the prompts If the test sample shows gaps perform printer maintenance as prompted You can repeat this up to three times See the instructions in Maintaining the Printer in Chapter 6 If printer ma...

Page 129: ...side of the moistener tank If the sealant level is low add E Z Seal Sealing Solution until it reaches the bottom of the fill hole See the instructions in Chapter 6 Dry moistener brush Try wetting the...

Page 130: ...ors are firmly seated in their receptacles One or more of the refill setup options may be wrong Go to the refill setup instructions as noted and check the following Does your phone system require you...

Page 131: ...r is such that you cannot correct it the message Call Service appears in the display In this case write down the number of the error or any other message that appears and call for service or visit the...

Page 132: ...plugging it back in If this does not fix the problem refer to the charts on the following pages for an explanation of the blink codes Note the number of blinks The lamp blinks a certain number of tim...

Page 133: ...support 4 Blinks High tape motor temperature Wait a few minutes for the motor to cool If this error happens often call for technical support 5 Blinks High valve carriage or purge motor temperature Wai...

Page 134: ...s and Add Ons section in Chapter 4 of this guide Select the IntelliLinkTM option from the Updates and Add Ons menu The system will dial Pitney Bowes and if an update for your printer maintenance contr...

Page 135: ...your system is located in an environment where the temperature is within the acceptable temperature range Postage By Phone Error Codes Error Code 7 Invalid Status Code invalid account status Error Co...

Page 136: ...tions Chapter Contents This chapter explains how to order supplies and accessories and optional features for your mailing system Supplies and Accessories 8 2 Options 8 3 Accounting 8 3 Printing 8 3 Ra...

Page 137: ...n your envelope allowing you to deliver a strong message that instantly catches the eye of the recipient We offer a wide variety of ready made Envelope Ads that we ve created or you can create your ow...

Page 138: ...ness grows tomorrow Departmental Accounting The optional accounting feature tracks postage costs for departmental accounts Please contact your Pitney Bowes Sales Representative for further information...

Page 139: ...ete instructions on using it with your mailing system Weighing Your mailing system is designed to work with certain Pitney Bowes DM Series weighing platforms Your scale and mailing system allow you to...

Page 140: ...SV61891 Rev A A Reports Chapter Contents Overview of Reports A 2 Accessing Reports A 2 Account Reports A 3 Refill Summary A 3 Configuration Report A 4 Error Report A 4 Meter Setup Report A 4...

Page 141: ...ct a specific report press the number corresponding to the report 5 If the report is long or detailed you are prompted to verify that the printer is connected and paper is loaded For a short or summar...

Page 142: ...ludes Date and time of the refill Refill amount Postage By Phone account number System serial number Report date Account Reports This report is available only if you have purchased the Accounting feat...

Page 143: ...includes the system serial number and the date and time the report was printed The information in the report is very useful to our service representatives in the unlikely event that you should encoun...

Page 144: ...optional accounting feature on your mailing system Overview of Accounting B 2 Setting Up Accounts B 2 Selecting Accounting Status B 3 Creating an Account B 3 Changing an Account B 4 Deleting an Accoun...

Page 145: ...ast cleared The value total This is the total amount of postage charged to an account since it was last cleared An account password The following is a list of the account setup procedures For details...

Page 146: ...rs in the display Creating an Account 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Create Account 4 Type a name for the new account it can be up to 15 alphanumeric charac...

Page 147: ...Select Change Account The display shows a list of accounts from which to choose 4 Key in the number of the account you want to change 5 Press Enter 6 Follow steps 4 through 8 under Creating an Account...

Page 148: ...ess the Options key 2 Select Setup Menu then Accounting Setup 3 Select Clear All Accounts The display asks if you want to reset the value of all accounts to zero CAUTION Make sure you really want to c...

Page 149: ...in Chapter 4 of this guide for more information 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Enable Passwords The display tells you if passwords are enabled or disabled...

Page 150: ...ount 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Enable Clear Indv Acct The display tells you if the clear individual account function is enabled on or disabled off 4 Se...

Page 151: ...B 8 SV61891 Rev A Appendix B Accounting Setup...

Page 152: ...SV61891 Rev A Index...

Page 153: ...by Phone 5 4 Batch count printing 3 26 Batch Totals displaying 3 25 3 26 3 27 Blink codes de ned 7 13 C Calibrating the tape length 6 10 Canada Post Contract Rate Code entering 4 21 Class selecting 3...

Page 154: ...3 Ink cartridge ordering 8 2 replacing 6 14 Ink out blink code 7 14 Inspections noti cation of 1 3 IntelliLinkTM 1 2 K Keypad Numeric 2 3 2 9 2 11 L Lock Code changing 4 6 Lock Key location 2 9 2 11...

Page 155: ...tor 2 3 location 7 13 Preset Normal 2 9 2 11 3 17 Presets deleting 4 24 renaming 4 24 storing current values 4 22 viewing current values 4 23 Presets Custom 2 9 2 11 Printer maintenance 6 11 Printer T...

Page 156: ...3 21 Serial Port 2 12 Setting up accounts B 2 Software system updates 1 2 Software updates checking 5 4 Speci cations DM230L DM330L DM350L 1 4 Supplies how to order xiii 8 2 System clock 4 4 T Tape c...

Page 157: ...I 6 SV61891 Rev A Index...

Page 158: ......

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