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4 • Troubleshooting

4-2

SV61749 Rev. D

Important Note About Error Codes

When any paper handling error begins to occur frequently, the

following are several maintenance actions for the operator to

perform. There is a high likelyhood that performing these procedures

will correct the error. If these procedures do not correct the problem

then refer to the trouble shooting chart on the following pages for

further actions.

•Adjust the ‘H’ blocks
•Clean the paper path and sensors
•Calibrate the sensors
•Check Sensor Operation
•Check the thickness adjustment on the print heads
•In the WF96 check the tension on the feeder exit nip

Summary of Contents for da95f

Page 1: ...Operator Guide International English Version AddressRight DA Series Printer DA95F ...

Page 2: ...r we can not assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Envelope Designer and SmartMailer are registered trademarks of Pitney Bowes Inc Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation Conforms to the following FCC Rules This equipment has been tested and found to comply with the limits for a Cla...

Page 3: ... Use only shielded USB cables for connecting to other devices For a formal Declaration of Conformity please contact Compliance Engineering WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ...

Page 4: ...Job 2 4 Printer Driver Software 2 16 Using the Control Panel 2 17 Using the Menus 2 19 Output Stacker 2 28 Optional Power Stacker 2 28 3 Printer Maintenance Replacing the Ink Cartridge s 3 2 Removing the Old Ink Cartridge s 3 2 Installing New Ink Cartridge s 3 3 Replacing the Bulk Ink Cartridge s 3 4 Installing New Bulk Ink Cartridge s 3 5 Performing a Print Head Alignment 3 6 Preventive Maintenan...

Page 5: ...roubleshooting Important Note About Error Codes 4 2 Error Codes 4 3 Problems and Solutions 4 4 Feed Problems 4 4 Print Quality Problems 4 6 Interface Problems 4 8 Motor Problems 4 8 Memory Problems 4 9 Appendix A Specifications Equipment Specifications A 2 Material Specifications A 5 Appendix B Delivery Point Bar Coding Delivery Point Bar Coding US markets only A 2 ZIP 4 2 11 digit bar code A 2 ZI...

Page 6: ...o www pb com and click on My Account To view material safety data sheets call the Pitney Bowes Supply Line at 1 800 243 7824 or go to www pb com and click on Customer Support For direct questions call 1 800 522 0020 Customer Service Representatives are available Monday through Friday 8 00 AM 8 00 PM ET Canada Contacts Product Name DA95F For frequently asked questions or to order supplies go to www...

Page 7: ...Contact Information List vi SV61749 Rev D ...

Page 8: ...ns what s in this guide and tells you how to order supplies and where to get more information about using your DA95F In this Chapter Welcome to the DA95F Printer 1 2 Using This Guide 1 2 System Requirements 1 2 Getting Help 1 3 Online Help 1 3 Printer Options 1 3 Important Safety Notes 1 4 Other Informational Cautions 1 5 Printer Parts and Locations 1 6 ...

Page 9: ... Basics Explains how to set up your printer to run a job Chapter 3 Printer Maintenance Describes how to keep the printer clean and functioning properly Chapter 4 Troubleshooting Contains a list of possible problems and their solutions Appendix A Specifications Provides hardware and material specifications Your printer will run at it s best when your material conforms to our specifications Appendix...

Page 10: ... help button Click the What s This help button to view an explanation of the item in question If you re using programs such as Envelope Designer or SmartMailer press the F1 key while you re using the program to display information about the open screen Select the Help menu to display a list of topics or search for a term Refer to the documentation supplied with these programs for more information ...

Page 11: ...operly ground the printer can result in severe personal injury and or fire Avoid touching moving parts or materials while the printer is in use Keep hands loose clothing jewelry and long hair away from all moving parts Do not remove covers or defeat safety interlock switches Covers enclose hazardous parts that should only be accessed by properly trained service personnel Immediately report to serv...

Page 12: ...attempting to operate the equipment Use this equipment only for its intended purpose Other Informational Cautions NOTES In case of an ink spill leaking ink or excessive ink accumulation immediately disconnect the power cord plug from the wall outlet and call your printer supplier for a cleaning Always follow the specific occupational safety and health standards for your workplace Avoid using wall ...

Page 13: ... Print Station Cover Control Panel Media Thickness Knob Separator Assembly Input Guide Feed Ramp Feed Tires Input Guide Angle Adjustment Knob Transport Belts Side Guides Feed Ramp Adjustment Lever Exit Rollers Operator Guide Holder Area Stacker Optional High Speed Stacker Connector at back of Printer not shown Optional Feeder Connector on left side of printer not shown ...

Page 14: ...itch Ethernet Port Analog Phone Port Power Cord Receptacle Optional High Speed Stacker Print Head Assembly Module A Print Head Assembly Module B Idler Rollers Module B Takeaway Roller Tension Lever Idler Rollers Module A Print Head Assembly Clamp Knob 2 ...

Page 15: ...st the position of the feed ramp along the input guide using this knob Feed Tires When you switch from one material type to another you need to set the gap between the separator assembly and the feed roller before printing begins Separator Assembly Adjust to the thickness of your material The gap between the separator assembly and the feed rollers should be just enough to allow a single piece to f...

Page 16: ...th the high speed stacker Output Stacker Holds up to 5 of printed material Power Cord Receptacle Plug in the power cord supplied with the printer here Print Head Assembly The part of the printer that holds the ink cartridges and prints on the media Print Head Assembly Clamp Knob Used to move and lock the print head assembly Print Station Cover External cover encasing the print head areas Side Guid...

Page 17: ...ed Ramp 2 7 4 Positioning the Side Guides 2 7 5 Adjusting the Takeaway Roller Tension 2 8 6 Setting the Print Head Positions 2 9 7 Setting the Idler Rollers 2 11 8 Adjusting the Media Thickness Knob 2 14 9 Printing a Test Piece 2 15 Printer Driver Software 2 16 Selecting Printer Properties 2 16 Using the Control Panel 2 17 Using the Menus 2 19 Using the Main Menu 2 20 Using the Setup Menu 2 22 Usi...

Page 18: ...ng and material being used Print Quality Settings Super Draft SDft horizontal print density is at 150 dpi Draft Dft horizontal print density is at 200 dpi Letter Ltr horizontal print density is at 300 dpi Executive Exec horizontal print density is at 600 dpi Light Mode On vertical print density is at 300 dpi Light Mode Off vertical print density is at 600 dpi Internal Fonts 14 15 including Code 3 ...

Page 19: ...velopes should be loaded so the side to be printed faces up flap faces down stacked to feed with the left or right edge first See example that follows If running an inverted job image prints upside down on media your envelopes will load like the example below This Side Prints This Side Prints Feed Edge feeds into printer Feed Edge feeds into printer Flap down close to operator Example of Normal Or...

Page 20: ...termine how reliably your printer feeds the setup adjustments and the quality of your material A good setup minimizes misfeeds and jams And your printer will perform at it s best when you run material that falls within our published specifications See Appendix A for complete material specifications IMPORTANT NOTE Following all of the setup steps in this chapter will help ensure quality print resul...

Page 21: ... Move the lock lever to the central position so that the separator assembly drops onto the material then push the lever down to lock the separator assembly in place Separator assembly lever up so separator tips lifted off feed rollers Separator assembly lever down in locked position ready to operate Tips for Setting the Proper Feed Gap A Postcards Try setting a slightly wider gap by adding one she...

Page 22: ...necessary to achieve optimal feeding Heavy stiff material adjust to a low angle approx 30 degrees Light flexible material adjust to a high angle approx 45 degrees To make the adjustment A Support the input guide with one hand B Pull back on the input guide angle adjustment knob with the other hand and slide the ramp up or down until you achieve the desired feed angle C Release the knob to secure t...

Page 23: ...k 3 Setting the Feed Ramp A Place a piece of material on the input guide with the lead edge resting where the separator assembly and feed rollers meet B Lift to loosen the feed ramp adjustment lever C Adjust the ramp up or down until the top edge of the material is resting in the middle of the ramp D Lower the lever to lock the feed ramp in place Feed ramp with material properly positioned Positio...

Page 24: ...stment lever and line it up with the appropriate tension setting hole Adjust the lever to the upper positions for thicker material Adjust it to the lower positions for thinner material D Push the lever until it is seated firmly in the hole for the desired tension setting seven takeaway roller positions NOTE proper clearance is important If you push the side guides tight up against the stack it cou...

Page 25: ...e print head Module A along the ruled slide guide to adjust it s position until the slotted area of the module is located over the area that you wish to print on see photos side and below You can use the ruler printed on the slide guide US only if applicable to the envelope printer software application that you are using Example of print zones Paper Edge Material Path Print Zone Bank A Print Zone ...

Page 26: ...nter it will provide specific coordinates for the print head positions Refer to your software layout when positioning the print heads C Tighten the clamp knob to secure the print head module in place D Repeat steps A through C for print head Module B E Feed a piece of media into the printer and then press the test envelope button to print a test piece Adjust the print heads as necessary until the ...

Page 27: ...nob so idler rollers are raised off of the feed belts 2 Position each of the rollers by holding the black plastic handle at the top of each roller assembly and dragging to the desired position See the detailed illustrations and guidelines that follow for a more thorough explanation of the roller placement with regard to the two print zones Idler rollers raised off the feed belts Roller assemblies ...

Page 28: ... in contact with the media to provide equal pressure That s a total of four rollers two from Module A two from Module B NOTE Some models may be equipped with eight rollers to be used on wider media B The rollers must be touching one of the wide black feed belts Belts Eight roller assemblies and four belts shown You may only have four rollers Modules A Rollers Modules B Rollers ...

Page 29: ...ollers properly positioned for a standard envelope size Two rollers from each module are touching the media All four rollers are outside of the print zones Printing happens within the grooved area of the top bracket of each print head module Print zone represents the area of each print head module where wet ink can be applied to media EXAMPLE Paper Edge Paper Edge Paper Path Print Zone Bank A Prin...

Page 30: ... the exit rollers 3 Lower the exit rollers by turning the media thickness knob counter clockwise until the exit rollers are just touching the material IMPORTANT Adjusting the media thickness knob too far counterclockwise for your media type tighter gap may cause smearing or jamming Adjusting the media thickness knob too far clockwise for your media type wider gap may cause light print or broken ch...

Page 31: ... both of the print heads step 6 If the material is not feeding properly review and or repeat steps 1 2 3 4 5 7 and 8 A NOTE ABOUT PRINT QUALITY The printer is designed to feed and print on a range of materials with various finishes and coatings However the sharpness of the print may vary with different materials depending on how absorbent the surface is as well as other qualities You ll get best r...

Page 32: ...erties This section describes printer properties and use of the Windows operating system for selecting the available options To access the main properties window follow these steps 1 Click the start button in the task bar of your Windows desktop then select Settings 2 Click printers The printer window displays 3 Right click the Pitney Bowes printer icon then left click the properties option The pr...

Page 33: ...nt options run a print job and turn the printer ON LINE and OFF LINE You ll normally perform these actions from within the application you re using to set up your envelope layout NOTE You also have a PC control panel which allows you similar functionality to the LCD menus The control panel also has online help On Line _ Menu Enter Test Env ...

Page 34: ...nu system _ minus Decrements a value Moves backwards through a choice list Negative response to query Menu Enters the menu system when OFF LINE Exits a submenu Enter Selects and or saves the displayed value Causes system to perform described action Advances to next screen plus Increments a value Moves forward through a choice list Affirmative response to a query Test Env Prints a test piece when O...

Page 35: ...ial looks Use the setup menu to configure your printer so it will function correctly with your computer Use the service menu to run tests and do calibration on the printer The three menu structures are laid out in tables on the following pages NOTE To restore the factory default settings press and hold down the ON LINE button while turning on the power to the printer ...

Page 36: ...h the choices Press enter to select a new option When an option has an asterisk in front of it it means that option is presently selected Upon receipt from the factory the asterisk is typically the default setting 6 Press the menu button several times to back out of the menu system until the printer displays OFF LINE Then press the ON LINE button to print NOTE The settings you define in a software...

Page 37: ...NT QUALITY A QUALITY B LIGHT MODE 3 FONT A NAME B SIZE C BOLD D ITALIC 4 BARCODE U S Only A LOCATION B 9 DIGIT ON OFF C BAR WIDTH 5 ADDRESS RECOVERY A GET ADDRESS BATCH B GET ADDRESS INTER C CLEAR MEMORY 6 CLEAR COUNTER A CLEAR ADDRESS PCS COUNTER 7 JOB SETTINGS A LOAD A SAVE 8 IMAGE OVERLAY A CAPTURE OVERLAY B CLEAR OVERLAY C PRINT OVERLAY 9 PURGE PRINT HEAD A PURGE PRINT HEAD 10 INK COUNT A INK ...

Page 38: ... to select a new option An asterisk will appear before the selected option When an option has an asterisk in front of it it means that option is presently selected Upon receipt from the factory the asterisk is typically the default setting 6 Press the menu button several times to back out of the menu system until the printer displays OFF LINE Then press the ON LINE button to print NOTE The setting...

Page 39: ...ED GAP DISTANCE 9 INK CARTRIDGE VOLUME A NORMAL CAPACITY B EXTENDED CAPACITY 10 PRE PURGE Print Head MAINTENANCE A PURGE AT START B PERIODIC PURGE C PURGE INTERVAL D NOZZLE KEEP ALIVE 11 BUNDLE BREAK A ENABLE DISABLE B BREAK CHARACTER C BREAK CHARACTER COUNT D CHARACTER ORIENTATION E BREAK LOCATION F PRINT BREAK CHARACTER G BREAK PAUSE TIME 12 TRAY BREAK A ENABLE DISABLE B BREAK CHARACTER C BREAK ...

Page 40: ... the appropriate menu option appears press the enter button to display the choices associated with that option 5 Press or _ to scroll through the choices Press enter to select a new option When an option has an asterisk in front of it it means that option is presently selected Upon receipt from the factory the asterisk is typically the default setting 6 Press the menu button several times to back ...

Page 41: ...sics 2 2 25 SV61749 Rev D Service Menu SERVICE MENU MENU OPTIONS 1 ADJUST PRINTING SUBMENU A PRINT HEAD ADJUST B MODULE A ADJUST C MODULE B ADJUST 2 CALIBRATE SENSORS A PAPER SENSOR B EXIT SENSOR C FEEDER SENSOR ...

Page 42: ...imum C Tamp the lead edge of the material on a flat surface making sure that the stack is square Tamping materials toward feed edge shorter edge of the material will improve feed performance This also helps insure that any inserts are close to the feed edge which also improves feeding D Shingle the stack as you load it into the input area Begin with just a few envelopes then add several more piece...

Page 43: ...or stacked with the sealed edge to feed first Catalogues should be stacked to feed with the sealed edge leading or stacked with the sealed edge to feed first Postcards must be at least 3 5 89mm x 5 127mm or larger Self Mailers may be folded in half or C folded or Z folded The media must be tabbed This Side Prints This Side Prints Flap Down close to operator Feed Edge feeds into printer Feed Edge f...

Page 44: ... bin NOTE As the stacker becomes full there is a potential for stacking misfeed pieces not neatly stacked one on top of the other This can cause envelopes to stack out of sequence Optional Power Stacker An optional high capacity power stacker is available for your printer Contact Pitney Bowes for more information Optional Power Stacker Output Stacker ...

Page 45: ...3 3 Replacing the Bulk Ink Cartridge s 3 4 Installing New Bulk Ink Cartridge s 3 5 Performing a Print Head Alignment 3 6 Preventive Maintenance 3 13 Print Quality Problems 3 13 Cleaning the Wipers 3 14 Purging the Print Head 3 15 Prolonging the Life of Ink Cartridges 3 16 Cleaning the Sensors 3 17 Cleaning the Exit and Entry Idler Rollers 3 18 Cleaning the Transport Belts Rollers and Printer Deck ...

Page 46: ...rtridge indicated in the warning message Use the following steps to remove used or damaged ink cartridges Removing the Old Ink Cartridge s 1 Make sure the printer is OFF LINE To do this press the on line key until the indicator light above the key goes out 2 Open the print station cover 3 Grasp the blue ink cartridge latch and lift it up 4 Hold the handle of the ink cartridge that you wish to remo...

Page 47: ...y insert the cartridge down at approximately a 45 degree angle into the cradle 4 Push down until the cartridge is seated on the bottom of the print head assembly 5 Press the blue latch down to lock the cartridge in place 6 Repeat this process if necessary for the remaining ink cartridges 7 Next you ll need to run a print head alignment procedure for the print head assemblies that you have installe...

Page 48: ... Ink warning or displays the Low Ink warning and stops printing it is time to replace the ink supply and print heads Use the following steps to remove used or damaged print cartridges First remove the old print head by following these steps 1 Make sure the printer is OFF LINE With the printer on press the on line key until the indicator light above the key goes out 2 Open the print station cover 3...

Page 49: ...k head print cartridge 5 Gently remove both pieces of tape covering the ink nozzles on the print cartridge 6 Insert the cartridge down at approx imately a 45 degree angle into the cradle 7 Press the blue latch down to lock the print cartridge in place 8 Next you ll need to run a print head alignment procedure for the printhead cartridge s that you have replaced See Performing a Print Head Alignmen...

Page 50: ...y until the indicator light above the key goes out 2 Access the Service Menu by holding down the Menu and minus keys simultaneously for two seconds The Adjust Printing screen will display 3 Press Enter The A Print Head Adjust screen will display 4 Press Enter A test pattern will print from the printer Use this pattern to make the necessary adjustments in the steps that follow See sample test patte...

Page 51: ...e Head 1 Head 2 Head 3 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L MNO Head 1 Head 2 Head 3 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L MNO 11 Press Menu to go back to the previous screen Press the plus key to scroll to the next adjustment PRINT HEAD ADJUST screen displays 12 Press Enter The VERTICAL ADJUST 2 3 screen displays 13 On the test pattern locate the horiz...

Page 52: ...lue Head 1 Head 2 Head 3 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L MNO 22 Press Menu to go back to the previous screen Use the plus key to scroll to the next adjustment PRINT HEAD ADJUST screen displays 23 Press Enter The HORIZ ADJ HDS 2 3 screen displays 24 On the test pattern locate the vertical line pattern that corresponds to print heads 2 and 3 see example below 25 Select th...

Page 53: ...tep 32 If the gap is not exactly 25 in 6 35 mm go to step 30 Head 1 Head 2 Head 3 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L MNO 0 25 Gap 30 You will need to align the print heads to the sensor if the gap between the solid vertical bar and the right edge of the material it s printed on does not measure 25 in 6 35 mm The number on the MOD TO SENSOR screen represents the actual dist...

Page 54: ...crease the number on the display by 1 from 1 6 to 1 5 Example 3 The gap is GREATER than 25 in 6 35 mm a Subtract 25in 6 35mm from the measurement on the test pattern b Increase the number on the display by the answer from step a 35 25 1 In this example you would increase the number on the display by 1 from 1 6 to 1 7 MOD TO SENSOR LEFT 01 500 inches RGHT MOD TO SENSOR LEFT 01 700 inches RGHT MOD T...

Page 55: ...e not replaced any ink cartridges in print head assembly B then you have completed the print head alignment procedure If your test pattern matches the example and you have replaced ink cartridges in print head assembly B then you have finished aligning print head assembly A and you will now need to perform the alignment procedure for print head assembly B Go to step 33 If your test pattern does no...

Page 56: ...ervice Menu by holding down the Menu and minus keys simultaneously for two seconds The Adjust Printing screen will display c Press Enter The B Print Head Adjust screen will display d Follow steps 4 32 to perform the alignment procedure for print head assembly B IMPORTANT Be sure to select the menu options for Heads 4 5 and 5 6 These are the print heads contained in assembly B ...

Page 57: ...til the print head assembly is free B Rotate the print head assembly up and back to expose the print nozzles C Dampen a soft cotton cloth with water and wipe the nozzles clean in the direction shown below CAUTION Clean exterior covers with soft cloth and water Clean print heads with soft cloth and water only Use of cleaning solvents on print heads other than water will void all warranties Clean al...

Page 58: ... head assembly to the front or rear to gain clearance to swivel the assembly fully back 3 Use alcohol on a soft cloth to remove any ink wax etc To keep the wipers clean Wipers CAUTION clean print head cartridges with a soft cloth and plain water only Abrasive materials may damage print heads 3 From the setup menu select 3 Purge print head The purging process clears any clogged ink on the print noz...

Page 59: ...o scroll through the setup menu options until 3 Purge Print Head appears on the LCD panel 4 Press the enter button to select this option 5 To select Purge Print Head cycle press enter when the Purge Print Head message displays 6 Press the button YES to enable this option The printer will display Please wait print head being purged 7 Press the menu button to back out of the menu until printer displ...

Page 60: ...nt head assembly See Replacing the Print Cartridges in this chapter NOTE keep the print cartridge in order or numbered otherwise the counter for the percent ink remaining will give false information 2 Remove any excess ink on the nozzles See Print Quality Problems in this chapter Clean any ink buildup on the rubber seal of the cartridge capping assembly to prevent it from obstructing the nozzles 4...

Page 61: ...tton swab to remove the dust from the eye of the sensor The exit and entry sensors are seen through holes in the deck of the printer For easy access lift the print cover and slide the print head assemblies to expose the sensor holes Entry Sensor Exit Sensor The feeder sensor can be seen through a hole in the deck of the printer just below the separator assembly For easy access raise the separator ...

Page 62: ...l also move to other printer components that have come in contact with the ink on the media 1 Use alcohol on a soft cloth to remove any ink from the rollers transport belts and the printer deck Belts Rollers Printer Deck Cleaning the Exit and Entry Idler Rollers From normal operations of the printer the exit rollers and entry idler rollers will accumulate a buildup of ink wax etc Which will requir...

Page 63: ...urn the nut to the next setting This will extend the life of the feed roller 1 Slide the blue hex nut to the left to unlock it 2 Turn the blue hex nut to a new numbered position 3 Slide the blue hex nut back to the right to lock it 4 When all surfaces are worn it is time to replace the assembly Call service Separator Tips Blue Hex Nut Hex nut in unlocked position Hex nut returned to locked positio...

Page 64: ...3 Printer Maintenance 3 20 SV61749 Rev D ...

Page 65: ...gestions on how to fix them 4 Troubleshooting In this Chapter Important Note About Error Codes 4 2 Error Codes 4 3 Problems and Solutions 4 4 Feed Problems 4 4 Print Quality Problems 4 6 Interface Problems 4 8 Motor Problems 4 8 Memory Problems 4 9 Paper Out Paper Jam Problems 4 9 ...

Page 66: ...is a high likelyhood that performing these procedures will correct the error If these procedures do not correct the problem then refer to the trouble shooting chart on the following pages for further actions Adjust the H blocks Clean the paper path and sensors Calibrate the sensors Check Sensor Operation Check the thickness adjustment on the print heads In the WF96 check the tension on the feeder ...

Page 67: ...ors in the Maintenance section Paper Sensor Failure Clean the sensor Refer to Cleaning the Sensors in the Maintenance section Address to High Load a larger media size or adjust the position of the print heads Refer to Setting the Print Head Positions in the Printer Basics section System Error NNN Restart the printer Contact Service if error continues Paper Too Short Paper shorter than specified le...

Page 68: ...parator assembly gap for proper separation See Chapter 2 Printer Basics for more information Dirty feed rollers Clean the feed roller with alcohol DO NOT use any other solvents or detergents They could damage the feed rollers Paper dust present yellow or white residue blocking feed sensor Clean sensor with compressed air See Chapter 3 Printer Maintenance for more information Too much material in f...

Page 69: ...Media out of specification Refer to Appendix A Specifications Media sticking together Fan media before loading Seperator hex nut is not locked Move blue hex nut to right to locked position See Setting the Separators to Account for Normal Wear in Printer Maintenance Separator roller is worn Using blue hex lock move roller to a new numbered position See Setting the Separators to Account for Normal W...

Page 70: ... media thickness knob See Chapter 2 Printer Basics If this fails to correct the problem replace ink cartridge See Chapter 3 Printer Maintenance Address printing is not sharp Incorrect media thickness knob setting Unsuitable material Check whether media thickness knob is adjusted too high Chapter 2 Printer Basics Print quality is less sharp when using Tyvek recycled or glossy media Try using less g...

Page 71: ...out restricting feed Move the print head module to a slightly different position over the media Unwanted bolding Escape sequence turning on bold or bold selection in printer s menu options is set to bold Turn off bolding in software and or turn bold selection in printer menu OFF See Chapter 2 Printer Basics If problem still exists call Pitney Bowes for service Misaligned test print After replacing...

Page 72: ...d Use DA95F printer driver Replace ethernet or USB cable Make sure cable connections are tight Clear memory Refer to Chapter 2 Printer Basics Using the Menu Setup Address Recovery Clear Memory Cycle power turn printer off then on If the problem still persists call Pitney Bowes for service Motor Problems Problem Reason Solution Motor turning but no Feed roller move ment Mechanical problem Call Serv...

Page 73: ...aper Jam Problems Problem Reason Solution Paper Out or Paper Jam Input area is empty Refill the input area Paper jam obstructing paper path Clear obstructed path Paper jam in exit roller area Make sure exit rollers are rotating freely Dirty paper feed sensor Clean sensor with compressed air or dry cotton swab See Chapter 3 Printer Maintenance Stuffed envelopes not feeding properly Try running job ...

Page 74: ...4 Troubleshooting 4 10 SV61749 Rev D ...

Page 75: ...Rev D Appendix A Specifications This Appendix contains detailed hardware and material specifications for the DA95F printer In this Chapter Equipment Specifications A 2 Material Specifications A 5 Envelope Sizes A 6 ...

Page 76: ...2000 SP4 XP SP2 Server 2003 Address Recovery Memory buffer holds a maximum of 99 addresses Print Modes Print Resolution The printer has four print resolutions These resolutions are Executive 600 DPI Letter 300 DPI and Draft 200 DPI and Super Draft 150 DPI which represent the horizontal density Additionally there are two Light Mode settings ON and OFF which represent the vertical density When Light...

Page 77: ...R and one Code 39 font All fonts are scalable from 4 to 144 pt size Resident Font Enhancements Bold Underline Italic Downloadable Fonts Supports TrueType and Bitmapped fonts Downloadable Graphics Supports Bitmap and PCL Raster images There is approx 2M memory User Definable Parameters Font Characteristics Address Placement Print Quality Barcode Characteristics Throughput Maximum 30 000 pieces per ...

Page 78: ...more than 67 dBa maximum level Recommended Usage Pitney Bowes has tested this machine under many different conditions and recommends that you do not exceed the usage levels specified below Typical monthly volume of 480 000 Maximum monthly volume of 1 000 000 NOTE Usage beyond the maximum recommended cycles is not covered under your Equipment Maintenance Agreement Product life is 60 000 000 cycles ...

Page 79: ... their long edge which is covered by a flap with an adhesive seal Catalogue envelopes have an opening along their short edge which is closed by a flap with an adhesive seal Postcards have no folds or bends The printable side may have a higher surface roughness than the non printable side Self mailers may be of C Z or 1 2 folded construction They may not exceed the maximum allowable thickness as sp...

Page 80: ...Executive 7 10 in European Envelope Paper Sizes ENV_B4 Envelope B4 353mm 250mm ENV_B5 Envelope B5 250mm 176mm ENV_B6 Envelope B6 176mm 125mm ENV_C4 Envelope C4 324mm 229mm ENV_C5 Envelope C5 229mm 162mm ENV_C6 Envelope C6 162mm 114mm ENV_C65 Envelope C65 229mm 114mm PG_ENV_C76 Envelope C76 162mm 81mm PG_ENV_C7 Envelope C7 114mm 81mm ENV_DL Envelope DL 220mm 110mm ENV_DLX Envelope DLX 235mm 120mm E...

Page 81: ... Name Displayed in List Size Width Size Height Chou 4 Tate 90mm 205mm Hagaki 100mm 148mm Postcard 3 165mm 102mm Postcard 4 183mm 100mm Maximum Paper Size 14 356mm 15 5 394mm HP Versatile Black C8842A HP 45 Spot Color Cartridges Approved Ink Cartridges ...

Page 82: ...Appendix A Specifications A 8 SV61749 Rev D ...

Page 83: ...of using the Delivery Point Bar Code function US mail markets only and it also describes the various Delivery Point Bar Code formats that are available In this Chapter Delivery Point Bar Code function US mail markets only B 2 ZIP 4 2 11 digit bar code B 2 ZIP 4 3 12 digit bar code B 2 Address Formats Table B 3 ...

Page 84: ...r the barcode to be considered valid and printed Example input 98765 1234 12 A valid 11 digit bar code will print however the last 2 characters will not be printed in the address block 98765 1234 The USPS only permits ZIP 4 and ZIP 4 3 to be printed in the address block ZIP 4 3 12 digit bar code If you are using a ZIP 4 3 ZIP code Two options for how the ZIP code appears in the address block are a...

Page 85: ... Address ZIP Codes Data Entered Bar Code Printed Actual Print in Address Block ZIP 4 2 98765 123412 No DPBC Printed Not Valid 98765 1234 ZIP 4 2 98765 1234 12 DPBC Printed 98765 1234 ZIP 4 3 98765 1234123 DPBC Printed 98765 1234123 ZIP 4 3 98765 1234 123 DPBC Printed 98765 1234 ...

Page 86: ...A 4 SV61749 Rev D ...

Page 87: ...B Bank Rollers 3 18 Exit and Entry Rollers 3 18 Printer Floor 3 18 Sensor 3 17 Wipers 3 14 Cleaning Printhead Cartridge 3 13 Contact Information v Control Panel 2 17 D Delivery Point Bar Coding A 2 E Envelope Sizes A 6 A 7 Error Codes 4 3 Exit Rollers 1 8 F Feed Angle Setting 2 6 Fence Positioning 2 7 Gap Setting 2 5 Problems 4 4 Font Size 2 2 Font Type 2 2 ...

Page 88: ...nternal Fonts 2 2 inverted Job envelope orientation 2 3 L Loading Material 2 26 M Main Menu Table 2 21 Using the 2 20 2 24 Maintenance Preventative 3 13 Material Size Paramenters 2 2 Material Notes A 5 Material Safety Data Sheets v Media Size 2 2 Media Thickness Knob Adjusting 2 14 Media Thickness Lever 3 13 Media Types Approved types 2 3 Memory Problems 4 9 Motor Problems 4 8 ...

Page 89: ...2 3 4 Cartridges Prolonging Life of 3 16 Problems 4 6 Printer Driver Software 2 16 Print Head Position Setting 2 9 4 3 Printhead Purging 3 15 Printing Test Piece 2 15 Print Modes Print Resolution Available A 2 Print Qualities 2 2 2 21 A 3 Purging Printhead 3 14 Purging the Printhead 3 15 Q Quality Settings Print 2 2 R Recycled Material Print Quality 2 15 Resident Font Enhancements A 3 Resident Fon...

Page 90: ...ness Lever 2 14 Print Head Positions 2 9 4 3 Separator Gap 2 5 Side Guides 2 7 Takeaway Roller Tension 2 8 Setup Menu Table 2 23 2 25 Using the 2 22 Shingling Stack 2 26 Side Guide positioning 2 7 Skew Avoiding 2 8 Specifications Approved Media A 5 Cartridge Fonts A 3 Material Notes A 5 Physical Dimensions A 2 Printhead InkJet Cartridge A 3 Print Modes Print Resolution A 2 Resident Font Enhancemen...

Page 91: ...l Support v Test Piece 2 15 running a 2 15 Throughput A 3 Troubleshooting Feed Problems 4 4 Interfacing Problems 4 8 Intermittent Feed 4 4 4 6 Memory Problems 4 9 Motor Problems 4 8 Paper Problems 4 9 Print Quality 4 6 Tyvek Print Quality 2 15 U User Definable Parameters A 3 Using This Guide 1 2 Z ZIP 4 2 A 2 ZIP 4 3 A 2 ...

Page 92: ...cticut 06926 0700 USA For Service or Supplies 2007 Pitney Bowes Inc All Rights Reserved 5500 Explorer Drive Mississauga Ontario L4W 5C7 Canada Elizabeth Way Harlow Essex CM19 5BD United Kingdom PB Form SV61749 Rev D 8 07 sv61749revD ...

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