ENGLISH
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Proper cleaning and maintenance will prevent common operational problems. When your Pit Boss® smoker is
operating poorly, or used less frequently, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning, maintenance or service
work. Ensure the digital electric smoker is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power To
Controller
Not Connected To Power
Source
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the correct power
supply (see Electric Wire Diagram for access to electric components). Ensure all wire connections are
firmly connected and dry.
Fuse Blown On
Controller
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and remove
the screws on the rear side of the Control Board. Check the fuse for a broken wire or if the wire has
turned black. If yes, manually replace with a new fuse.
Faulty Controller
Controller needs to be replaced. Contact Customer Care for a replacement part.
Power Light
Not On
Unit Not Turned On
Rotate Controller to turn unit on.
Faulty Controller
Controller needs to be replaced. Contact Customer Care for a replacement part.
Element (Heating)
Not On
Bad Connection
Check to ensure the connectors are firmly connected. Disconnect, and reconnect.
Faulty Controller
Controller needs to be replaced. Contact Customer Care for a replacement part.
TEMP / TIME Will Not
Adjust
Faulty Controller
Controller needs to be replaced. Contact Customer Care for a replacement part.
Temperature In Main
Cabinet Is Inaccurate
Temperature Sensor
wire not making
connection.
Access the electrical components on the base of the unit (see Electric Wire Diagram) and check for
any damage to the Temperature sensor probe wires. Ensure Temperature Probe spade connectors are
firmly connected, and connected correctly.
Faulty Controller
Controller needs to be replaced. Contact Customer Care for a replacement part.
Unit Takes Too Long
/ Excessive Time
To Achieve Desired
Temperature
Cold Climate
Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Extension Cord Used
Using an extension cord may reduce the power supply to the unit. Plug the appliance directly into
power source or ensure maximum length extension cord is 7.6 meters / 25 feet, minimum gauge 12/3.
Door Not Closed
Ensure door is closed, seal is not damaged, and the door latch is secure.
Water Pan Not Properly
Located
Check the water pan to ensure it is sitting properly on the support brackets. See Assembly Instructions
for further instruction.
Faulty Controller
Controller needs to be replaced. Contact Customer Care for a replacement part.
Door Not Closing
Properly
Poor Door Alignment
Adjust door hinges to ensure that door is mounted correctly. See Assembly Instructions.
Damaged Door Seal
Door needs to be replaced. Contact Customer Care for a replacement parts.
Grease Leaking From
Cabinet Door
Door Not Closing
Properly
Ensure door is closed, seal is not damaged, and the door latch is secure.
Unit Not Level
Move unit to a level cooking surface. Ensure that there is no damage to the support legs.
Grease Tray Is Full
Empty grease tray and re-install. Follow Care and Maintenance instructions.
Drain Tube Is Clogged
Follow Care and Maintenance instructions.
No Smoke Is Being
Produced
No Wood Chips
Add wood chips to the wood chip box.
Element Times Out, Not
Enough Heat To Wood
Chips
The heating element is not staying on long enough to heat the wood chips, which is due to the TEMP
being set too low. First, open the rear vents completely to promote airflow. Next, reset TEMP higher to
turn on the element for 20 minutes.
Damaged Wood
Chip Box
Wood chip box needs to be replaced. Contact Customer Care for a replacement parts.
TROUBLESHOOTING
