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Physio Control Lifepak CR2 LIFELINKcentral, Service Manual

The Physio Control Lifepak CR2 LIFELINKcentral user manual is a comprehensive guide to assist users in operating and maintaining their CR2 defibrillator. This essential Service Manual provides detailed instructions, troubleshooting tips, and valuable insights. Download it for free from manualshive.com to optimize your Lifepak CR2 experience.

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Title 

Service Manual, LPCR2 

Page

  

8 of 
104 

Doc 
Type

  

Service Product Drawing 

Doc 
ID

  

3323299 

Doc 
Rev 

B 

Doc 
State 

Released 

State Date

 

11/14/2017 

 

7000545 Revision A 
 

Region 

Phone Number 

LIFELINKcentral™ AED Program Manager 
website 

Lithuania / Lietuva 

0800 450 0013 

https://lifelink-lt.lifenetsystems.com 

Luxembourg / Luxemburg 

800 8 8075 

https://lifelink-lu.lifenetsystems.com 

Malta 

0800 450 0013 

https://lifelink-mt.lifenetsystems.com 

Middle East and Africa 

961 4 718 414 

Not applicable 

Netherlands / Nederland 

0800 450 0013 

https://lifelink-nl.lifenetsystems.com 

New Zealand 

0800 937 346 

https://lifelink-nz.lifenetsystems.com 

Norway / Norge 

22 83 88 00 

https://lifelink-no.lifenetsystems.com 

Poland / Polska 

22 56 91 210 

https://lifelink-pl.lifenetsystems.com 

Portugal / República Portuguesa 

351 210 415 920 

https://lifelink-pt.lifenetsystems.com 

Puerto Rico 

800 442 1142 

https://lifelink.lifenetsystems.com 

ﺮﻄﻗ

 / Qatar 

31 433 68 66 70 

https://qa.lifenetsystems.com 

Romania / România 

0800 450 0013 

https://lifelink-ro.lifenetsystems.com 

Singapore / 

新加坡

 

65-6718 2080 

https://sg.lifenetsystems.com 

Slovak Republic / Slovenská 
Republika 

420 602 565 977 

https://lifelink-sk.lifenetsystems.com 

Slovenia / Slovenija 

0800 450 0013 

https://lifelink-si.lifenetsystems.com 

Spain / España 

091 843 1509 

https://lifelink-es.lifenetsystems.com 

Sweden / Sverige 

0770 870 120 

https://lifelink-se.lifenetsystems.com 

Switzerland / Schweiz / Suisse 

0800 00 66 33 

https://lifelink-ch.lifenetsystems.com 

United Arab Emirates 

31 433 68 66 70 

https://ae.lifenetsystems.com 

United Kingdom 

0808 258 0094 

https://lifelink-gb.lifenetsystems.com 

United States 

800 442 1142 

https://lifelink.lifenetsystems.com 

US Virgin Islands 

800 442 1142 

https://lifelink.lifenetsystems.com 

 

Service Personnel Qualifications 

Service technicians must be properly qualified and thoroughly familiar with the operation of the LIFEPAK CR2 
defibrillator. They must meet at least one of the following requirements (or the equivalent): 

• 

Physio-Control Service Depot technicians 

• 

Physio-Control Field Service Representatives 

• 

3

rd

 Party Service Providers that have service agreements with Physio-Control 

Service Information 

The 

CR2

 will not be opened for repair activities. Parts replacement is limited to the supply and replacement parts listed 

in 

Supply and Replacement Parts 

 

Before attempting to clean or service the device, the service technician should be familiar with the information provided 
in 

Preventive Maintenance

. 

 
A qualified service technician (see 

Service Personnel Qualifications

) should inspect any device that has been 

dropped, damaged, tampered, or abused to verify that the device is operating within performance standards listed in 
the Performance Inspection Procedures (PIP), and that the leakage current values are acceptable. 
 
To obtain service and maintenance for your device, contact your local Physio-Control service or sales representative. 
In the USA, call Physio-Control Technical Support at 1.800.442.1142. Outside the USA, contact your local Physio-
Control representative. When you call Physio-Control to request service, provide the following information: 

•

 

Model number and part number 

•

 

Serial number 

•

 

Observation of the problem that led to the call 

Summary of Contents for Lifepak CR2 LIFELINKcentral

Page 1: ...plays the selected approvers their approval roles and approval dates PROPRIETARY AND CONFIDENTIAL DOCUMENT FOR PHYSIO CONTROL INC USE ONLY This document is property of Physio Control and may not be used reproduced published or disclosed to others without authorization from Physio Control Owner Corporate Attachments Optional Qty Pages Page Sequencing Change Description 1 Added supported Wi Fi frequ...

Page 2: ...ing information 9 Configuration Information 9 Warranty 9 Tamper Proof Label 9 Safety Technical Description 10 Serial Label Information 10 Symbols 10 General Danger and Warnings Statements 12 LIFEPAK CR2 Defibrillator Description 15 LIFEPAK CR2 Defibrillator Specifications 15 CR2 Device Description 20 Physical Description and Features 20 Functional Descriptions 21 Modes of Operation 22 Battery and ...

Page 3: ...ge or Remove Wi Fi Settings on the CR2 47 Change Setup Options or Update Software 50 Update Setup Options or Software from LIFENET or LIFELINK 50 Applying Updates with Wi Fi or Cellular Connection 54 Applying Updates with USB connection 54 Monitor Update Status 59 View Software Version 61 Viewing LIFEPAK CR2 Log Files 63 View Log from LIFENET System 63 View Log from LIFELINK 65 View WCT Log 68 Pos...

Page 4: ...Troubleshooting 89 Readiness indicator 89 No Voice Prompt 90 Unable to establish USB connection to a computer 91 Unable to establish Wi Fi network connection 91 Connection Failed 92 Unable to change update the device setup options 92 Using Voice Prompts for Troubleshooting 92 Error Codes 94 Tables of useful information 97 LIFENET System URL 97 List of Declaration of Conformity Documents 98 List of...

Page 5: ...tching the latest versions of software Trademarks LIFEPAK LIFENET QUIK STEP LIFELINKcentral cprCOACH cprINSIGHT Shock Advisory System SAS and ClearVoice are trademarks of Physio Control Inc CODE SUMMARY CODE STAT and DT EXPRESS are Trademarks of Physio Control Inc Microsoft and Windows are registered trademarks of Microsoft Corporation in the US and or other countries Specifications are subject to...

Page 6: ...LIFENET Device Agent OI Operating Instructions PCO file Physio Case Object file a data format for a combination of device data and user entered data Data in this format can be imported and exported by Physio Control data management applications SmartDesk Data Solutions Technical Support WCT Wireless Configuration Tool is a software Application to configure Wi Fi connection in the LIFEPAK CR2 Defib...

Page 7: ...ech Republic Ceská republika 420 602 565 977 https lifelink cz lifenetsystems com Denmark Danmark 69 60 70 58 https lifelink dk lifenetsystems com Estonia Viro 0800 450 0013 https lifelink ee lifenetsystems com Faroe Islands Färsaaret 358 98764630 https lifelink fo lifenetsystems com Finland Suomi 09 876 4630 https lifelink fi lifenetsystems com France 01 70 36 86 98 https lifelink fr lifenetsyste...

Page 8: ... lifenetsystems com United Kingdom 0808 258 0094 https lifelink gb lifenetsystems com United States 800 442 1142 https lifelink lifenetsystems com US Virgin Islands 800 442 1142 https lifelink lifenetsystems com Service Personnel Qualifications Service technicians must be properly qualified and thoroughly familiar with the operation of the LIFEPAK CR2 defibrillator They must meet at least one of t...

Page 9: ...ng disposable electrodes follow your local clinical procedures for recycling Packaging should be recycled according to national and local regulations Configuration Information This service manual is relevant for the following device and options Unless otherwise noted functions and features are consistent as specified throughout this manual Differences are noted as appropriate Item Number QAD PN on...

Page 10: ...ncluding Cl 6 IEC 60601 1 applicable classifications Type BF IP55 and an explanation of safety signs and other symbols c For reference the general danger and warning statements from the LIFEPAK CR2 Defibrillator Operating Instructions 3321515 d A brief description of the LIFEPAK CR2 Defibrillator and its functions and the device s significant physical and performance characteristics e Information ...

Page 11: ...near an open flame heat above 100 C 212 F or incinerate Do not crush puncture or disassemble Do not dispose of this product in the unsorted municipal waste stream Dispose of this product according to local regulations See www physio control com recycling for instructions on disposing of this product Enclosure ingress protection code per IEC 60529 DC voltage Device includes RF transmitter Indicates...

Page 12: ... number Lot number batch code Serial number Part number General Danger and Warnings Statements For reference the following are the general danger and warning statements found in the LIFEPAK CR2 Defibrillator Operating Instructions 3321515 Explosion Hazard Do not use this defibrillator in the presence of flammable gases or anesthetics Possible Fire Use care when operating this device close to oxyge...

Page 13: ...to using the defibrillator in an emergency situation if possible Possible Electrical Interference With Device Performance Equipment operating in close proximity may emit strong electromagnetic or radio frequency interference RFI which could affect the performance of this device RFI may result in failure to detect a shockable rhythm If use of equipment in close proximity is necessary observe the de...

Page 14: ...accessories that are specified in these operating instructions Safety Risk And Possible Equipment Damage MR unsafe Keep the defibrillator away from magnetic resonance imaging MRI equipment Shock Hazard When instructed EVERYONE CLEAR do not touch the defibrillator patient electrode pads or any material or fluids in contact with the patient Make sure no one is touching the patient when the defibrill...

Page 15: ...d the fully automatic model evaluates the heart rhythm and if a shockable rhythm is detected delivers a shock without any responder assistance The semi automatic model evaluates the heart rhythm but requires the responder to press the shock button if a shockable rhythm is detected Both models have voice instructions that guide the responder through the event The LIFEPAK CR2 defibrillator is also a...

Page 16: ...rompted to check the electrode pads and connector The device will not deliver a shock if impedance is outside this range Output Energy Configurable energy levels for Shock 1 Shock 2 and Shock 3 or greater Adult mode 150 200 300 or 360 joules Child mode 35 50 75 or 90 joules Output Energy Accuracy 10 of the energy setting into 50 ohms 15 of the rated energy output into 25 175 ohms Rated Energy Outp...

Page 17: ... Advisory System determines whether a shock is appropriate Note The fully automatic device cannot cancel delivery of a shock after the Shock Advisory System determines a shock is advised The semi automatic device cancels the shock if the SHOCK button is not pressed within 15 seconds cprINSIGHT Analysis Technology Additional ECG analysis system that is designed to analyze the ECG rhythm while CPR i...

Page 18: ...ns Two options are available for CPR coaching Hands Only no rescue breaths 30 2 compression to breath ratio Communications USB Wireless 802 11 b g n or Cellular data transfer to LIFELINKcentral AED Program Manager or LIFENET System USB cable type 2 0 A Male to Micro B is required for USB communications Environmental Note All performance specifications defined assume that the device has been stored...

Page 19: ...s1 Electrode Shape Oval rectangular Electrode Size 13 34 x 8 89 cm 5 25 x 3 50 in Lead Wire 1 1 m 42 in Conductive Gel Contact Area 82 cm2 32 in2 Maximum Adhesion Time 4 hours Maximum ECG Monitoring Time 4 hours Maximum Number of Defibrillation Shocks 20 at 360 joules Maximum Pacing Duration 1 hour Operating Temperature 0 to 50 C 32 to 122 F Long Term Storage Temperature 15 to 35 C 59 to 95 F Shor...

Page 20: ...Manual LPCR2 Page 20 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A CR2 Device Description Physical Description and Features Four Control ...

Page 21: ... storage capacitor charging impedance sensing voice prompting generation of biphasic defibrillation waveform and patient event recording Protective Lid protects user interface and electrode tray during standby controls defibrillator On Off when lid is opened or closed Wi Fi Module handles wireless connection to LIFENET System Cellular Module handles cellular connection to LIFENET System USB connec...

Page 22: ...s this button again to switch back to Adult Mode if needed Defibrillation shocks will be delivered at adult energy levels SHOCK Button After the electrode pads are applied when a shockable rhythm is detected Fully automatic mode AED delivers a shock automatically Semi automatic mode requires the responder to press the shock button Both modes have voice instructions that guide the responder through...

Page 23: ...xide battery 2 4 years battery from installation time 3 No internal coin cell battery on CR2 4 Each battery maintains a real time clock in UTC 0 time All real time events on the CR2 will be converted to local time from LIFENET System webpages log file event file and reports based on the device s location 5 There is no battery status indicator on the LIFEPAK CR2 device See Battery Maintenance for m...

Page 24: ...nsferred to another LIFEPAK defibrillator except LIFEPAK 500 Connectivity Module The LIFEPAK CR2 defibrillator has a built in connectivity module that can connect to LIFELINK or LIFENET System using Wi Fi or Cellular or USB connection USB port on the device is a standard option Wi Fi configuration is optional it has a built in modem Cellular configuration is optional it has a built in active SIM c...

Page 25: ...g Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A Device Communication If this additional pair of ID and IC numbers is present the device has cellular capability and the SIM card is activated If this number is present the device has Wi Fi ...

Page 26: ...ce will need to have a proper LIFELINKcentral account to login to the website Both LIFELINKcentral AED Program Manager and LIFENET System are Data Management solutions that Physio Control offers to customers and Service LIFELINKcentral Functions Check device Readiness Change device setup options Update device software View Logs Manage AED Readiness activity Manage AED supply replenishment Manage A...

Page 27: ...y Physio Control to help customers store Wi Fi settings on the CR2 device so that the device can communicate with either LIFENET or LIFELINK LIFENET Device Agent LIFENET Device Agent is computer based software created by Physio Control to help customers and service manage setup options and update software within LIFEPAK devices when the device has no Wi Fi or Cellular capability LIFENET Device Age...

Page 28: ... Released State Date 11 14 2017 7000545 Revision A DT EXPRESS Data Transfer Software DT Express Data Transfer Software is used to download patients cases from LIFEPAK devices to PCO data format CODE STAT Data Review Software CODE STAT Data Review Software is used to review patients cases in PCO data format 6 7 ...

Page 29: ...tware program that runs in a hospital environment for example an emergency room or cardiac catheterization lab and receives 12 lead ECG reports and AED event summary reports The program alerts users to received reports so that they can view print and otherwise use the reports for diagnosis and treatment From AED Event Viewer data can be routed to CODE STAT and also trigger LIFENET Alert so hospita...

Page 30: ...form device setup to bring the device to Ready state A list of regional service contact phone numbers is included in the shipping box Contacting Physic Control 1 Unpack the box 2 Find printed literature Operating Instructions Getting Started Guide and Wireless Setup Guide 3 Follow the Getting Started Guide to bring the device to Ready state 4 For Cellular or Wi Fi capable device follow the Wireles...

Page 31: ...er also simulates the LIFEPAK CR2 defibrillator features and functionality for sales demonstrations and customer evaluation The Trainer device will function and provide learners with the following educational values Simulates the LIFEPAK CR2 AED in appearance features and operation Provides a cost effective CPR AED training solution Provides the same intuitive and simple operation as the LIFEPAK C...

Page 32: ...0 11250 000146 TRAY ELECTRODE TRAINER LPCR2 ISRAEL 3323896 000 11250 000139 ASSY TRAY COVER WITH HANDLE TRAINER LPCR2 3323895 000 21250 000003 DOOR BATTERY 3 PACK TRAINER LPCR2 3323898 000 11250 000141 USB BLUETOOTH TRAINER LPCR2 3323899 001 11250 000142 USB REPROGRAMMING TRAINER LPCR2 CR2T 1 0S 3329256 000 11250 000178 Replacement Handle Kit 3324058 000 11141 000166 BATTERY D CELL TRAINER LPCR2 3...

Page 33: ...OLISH 3323900 360 21250 000015 ASSY LID LOCALIZED TRAINER LPCR2 ZH TRADITIONAL 3323900 380 21250 000016 ASSY LID LOCALIZED TRAINER LPCR2 KOREAN 3323900 400 21250 000017 ASSY LID LOCALIZED TRAINER LPCR2 JAPANESE Data Management Solution LIFELINK and LIFENET account creation All CR2 devices shipped to customers will be added to LIFELINK or LIFENET System from manufacturing For customers who already ...

Page 34: ...guration Tool is a PC application made by Physio Control to help customers connect Physio Control devices to the Wi Fi network so that the devices can communicate with LIFENET system This procedure describes how to download and install Wi Fi Configuration Tool Prerequisites LIFENET or LIFELINK user account Windows Computer Internet access available from Computer Required Time Less than 10 minutes ...

Page 35: ...ransfer the Wi Fi settings to the CR2 This procedure describes how to store Wi Fi settings in the CR2 Prerequisites LIFENET or LIFELINK account Wi Fi hotspot available at the intended location of the CR2 Required Tools USB cable type 2 0 A Male to Micro B PN 3321551 000 Cat 11512 000003 Computer with Windows 7 or above operating system Internet access available from computer Wi Fi network ID and p...

Page 36: ... connectivity in LIFELINK or LIFENET test server you must enter the test server URL in the tool To do so in the country field select United States and then press Ctrl F10 This should pop up an input box where you can type in the test server URL Example of test servers https demo1 lifenetsystems com https physio dev2 lifenetsystems com 3 If a Proxy service is in place for the computer Wi Fi network...

Page 37: ...n reach the LIFELINK or LIFENET website NOTE The Wi Fi Configuration Tool will only store Proxy Server information on the computer it will not store Proxy Server information on the CR2 If the CR2 Wi Fi access point has another Proxy customers will need to exempt the LIFENET or LIFELINK domain from their Proxy servers in order for the CR2 to reach LIFENET or LIFELINK server See Table LIFENET System...

Page 38: ... Service Manual LPCR2 Page 38 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 5 Connect the USB cable between the CR2 and computer ...

Page 39: ...pen the CR2 lid 7 Follow the onscreen instructions from the Wi Fi Configuration Tool 8 After selecting a Wi Fi network name and entering Security key click Test Connection to test if the CR2 can communicate with the Wi Fi network hotspot and reach LIFENET System NOTE If the intended CR2 Wi Fi location is not in the range skip the connection test and go to step 10 ...

Page 40: ...d screen appears follow the 5 common solutions on the screen to resolve the issue Note If customer s IT needs to know the MAC address of CR2 use a wrong password for the Wi Fi network and let Test Connection failed the CR2 MAC address will be displayed in Connection Test Failed window 10 When the connection test is complete click Next to apply the Wi Fi settings to the CR2 CR2 MAC address ...

Page 41: ...Title Service Manual LPCR2 Page 41 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A ...

Page 42: ...B Doc State Released State Date 11 14 2017 7000545 Revision A 11 Click Next when Update successful screen appears 12 For a site has multiple CR2s that need to connect to LIFENET select Configure Another Device Otherwise select Close the Lid disconnect the USB cable and Close Wi Fi Configuration Tool ...

Page 43: ...2 location to make the CR2 check in to LIFELINK or LIFENET If the intended location only has cellular signal and the CR2 has cellular capability this procedure will perform the CR2 Check In to LIFELINK or LIFENET via cellular network Device data from the CR2 will be transferred to LIFELINK or LIFENET during this procedure Prerequisites The CR2 must be in its intended location with access to the Wi...

Page 44: ...ection was successful 9 Listen for following voice prompts Mobile connection initiated Connection in progress Connection established 10 If you hear Unable to establish mobile network connection this may mean that the cellular signal strength at the location is not strong enough If possible move the CR2 installation and try again 11 Once a Wi Fi and or cellular connection are established the CR2 wi...

Page 45: ...ing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A From LIFELINK login Go to the Equipment page and verify that the CR2 status is Ready in green From LIFENET login Go to the Devices page and verify that the CR2 status is Ready in green ...

Page 46: ...LIFELINK or LIFENET to update device status 2 Manual check in initiated by a user replace the battery with a new battery 3 AED in use lid opened 4 AED event complete and lid closed 5 Self Test failed daily weekly monthly NOTE 1 Device status on LIFELINK or LIFENET is not a real time status To conserve device battery the communication between device to LIFELINK or LIFENET will only happen in above ...

Page 47: ... customer s Wi Fi network will change This procedure shows how to change or remove Wi Fi settings on the CR2 Prerequisites Have a LIFELINK or LIFENET login account New Wi Fi hotspot available at the CR2 intended location Required Tools USB cable type 2 0 A Male to Micro B Cat 11512 000003 Windows computer Internet access available from computer Wi Fi network ID and password Required Time 10 minute...

Page 48: ...Title Service Manual LPCR2 Page 48 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A ...

Page 49: ... State Released State Date 11 14 2017 7000545 Revision A 5 To remove Wi Fi settings from the CR2 select More Options Erase all Wi Fi settings from the device Next The Wi Fi settings on the CR2 will be erased and the Update Successful screen will appear 6 Click Cancel to exit the Wi Fi Configuration Tool ...

Page 50: ...ular device 1 Make changes to CR2 Setup Options or accept software update in LIFELINK or LIFENET System 2 Apply changes or update to CR2 via cellular network For non connected device 1 Make changes to CR2 Setup Options or accept software update from LIFELINK or LIFENET System 2 Download and install LIFENET Device Agent from LIFELINK or LIFENET System to the computer 3 Apply changes or update from ...

Page 51: ...t Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 4 Click on icon to open Software and Setup Options page 5 Select a profile settings and software version are site specific 6 In the profile page click on Edit Setup Options ...

Page 52: ...23299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 7 Then make changes to the setup options and click on Save 8 To print or keep a record of site setup options click on 9 The complete list of setup options will be showed in the print window as following picture ...

Page 53: ...tup Options to make a new profile and name the profile properly 4 After the new profile is created from the row of Setup Option profile under the Action Column select Assign Setup Options To Device s icon to appy the profile to the device s 5 Select the Serial Number checkbox and click Save to apply the Setup Option Profile to the device For example in following Setup Option Profile Upgrade CR2 1_...

Page 54: ... no lid action button action and data communication for less than 40 seconds If commit step fails the software will be rolled back to the previous software version and setup options After monthly auto self test is complete the CR2 will perform check in to LIFELINK or LIFENET System to update device status Here is the list of voice prompts can be heard during a successful update for Wi Fi only devi...

Page 55: ... download LIFENET Device Agent login to LIFELINK Resource Center Connection Tools LIFENET Device Agent and click on 3 Launch LIFENET Device Agent installation software LDA _Setup exe and follow the steps onscreen to finish installing LIFENET Device Agent 4 To apply Setup Options or software update to CR2 Start LIFENET Device Agent from your computer 5 Select the country at first time using LDA and...

Page 56: ... NOTE When using this tool to test LDA in LIFELINK or LIFENET test server you must enter the test server URL in the tool To do so in the country field select United States and then press Ctrl F10 This should pop up an input box where you can type in the test server URL Example of test servers https demo1 lifenetsystems com https physio dev2 lifenetsystems com ...

Page 57: ...roduct Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 6 Click Next in the Device List window 7 Select LIFEPAK CR2 Defibrillator and click Next 8 Connect the USB cable from the CR2 to the computer then open device lid ...

Page 58: ...R2 USB cable the USB driver software will be automatically installed to the computer Then trying to establish the connection between LDA and CR2 via USB cable During this time following screen appears 10 When the connection between LDA and CR2 is established the voice prompts will be stopped and the following screen appears Downloading updates will be in progress from LIFENET System to the device ...

Page 59: ...1 When download is complete the following screen appears Monitor Update Status Overview All CR2 devices of the same model will have the same profile software version and setup options to ensure consistent device behavior across one site the settings are site specific if you have access to multiple sites you will need to configure each site s settings separately ...

Page 60: ... been updated to one profile the status will be shown CURRENT 6 The status of the profile will be one of the following Current All devices at this site have been updated to this profile Update Available A new version of software is available for devices at this site Click this profile to authorize the update Update in Progress N M A software update has been authorized for this site or setup option...

Page 61: ... for support Synchronized means update has been performed and it is sucessful Synchronization Required means update has not been performed waiting for LIFENET check in to apply update to the device View Software Version Overview Because all CR2 devices are registered either in LIFELINK or LIFENET and the only way to update software is from LIFELINK or LIFENET therefore the software version on CR2 ...

Page 62: ...23299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A View device software version from LIFENET System 1 login to LIFELINK System 2 click Assets 3 Select View Assets by Device software configuration 4 View software version for each SN under Software version column ...

Page 63: ... CR2 Log Files Overview To view CR2 device log files service personnel will need to have LIFENET or LIFELINK accounts View Log from LIFENET System From My Network menu click Devices In the Actions column select the device row and click to open the View Device Log page On the View Device Log page you can view logs available for the selected device depending on the device type ...

Page 64: ...for viewing in all roles For the LIFENET Account Support User role all logs are available for viewing 1 Device Test Log Test log extracted from data transmitted by the device to show each test with timestamp result device readiness temperature Fault Codes Diagnostic Code see Test Log example in the previous page 2 Device Shock Log Shock records 3 Device Battery Log Battery Serial Number Status ope...

Page 65: ...og provides information about internal tests that are automatically run on the device including test type test results and fault codes This information is primarily used by Physio Control Technical Support for troubleshooting However it can also be viewed by Program Coordinators Site Coordinators and AED Inspectors 2 Battery Log Battery status only Physio Control ASR can view this log 3 Shock Log ...

Page 66: ...Title Service Manual LPCR2 Page 66 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A Device Log ...

Page 67: ...sage Log The AED Usage Log shows data such as the device model and serial number event date and the date post event reports were sent to the Post Event Report Recipient if applicable To view the AED Usage Log 1 On the main menu click Equipment 2 Point to Manage Equipment and click AED Usage Log 3 Select one event from the list and click to view AED Usage Log information ...

Page 68: ...WCT Log Overview When the CR2 cannot connect to LIFELINK of LIFENET there is a communication log in the WCT which will provide service more information for troubleshooting connection errors To View a device communication log from WCT 1 Launch Wi Fi Configuration Tool Click Start type Wi Fi in the search bar select Wi Fi Configuration Tool 2 Use LIFELINK or LIFENET login credential to login 3 When ...

Page 69: ... LPCR2 Page 69 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 4 When the Connect to Wi Fi Network screen appears select Advanced Setup and Next ...

Page 70: ...l LPCR2 Page 70 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 5 Select Read LIFEPAK CR2 diagnostic data and Next to see Communication Details ...

Page 71: ...Services Overview When the CR2 is used in a patient event customers may need various types of support The following cases describe how to support the customer for post AED Event data services NOTE The CR2 can store up to twenty 30 minute patient episodes in memory When patient data storage is full is full first in first out is used in memory management The CR2 is capable of storing a 60 minutes ep...

Page 72: ...oc State Released State Date 11 14 2017 7000545 Revision A NOTE 1 The AED in Use notification email will only be sent to Program Coordinator who is assigned in LIFELINK 2 The AED Post Event email will be sent to the Medical Direcor with two reports attached in the email CPR report and Event Log Report ...

Page 73: ...Title Service Manual LPCR2 Page 73 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 3 CPR Report Example ...

Page 74: ...elow to download Post Event data from the CR2 to the computer LIFENET AED Event Service for EMS customers Case 2 Connected CR2 LIFENET customers Hospital and pre hospital typically do not have Medical Directors that need to be informed of AED events An EMS agency that has AED Event viewer can see and capture AED patient event data from devices in their community if they are the agency that treated...

Page 75: ...2 This Data flow method requires LIFENET implementation Using DT EXPRESS Data Transfer Software to download an AED Event Case 3 non connected CR2 or USB only CR2 For non connected LIFEPAK CR2 devices including USB only if customers purchase AED Post Event Service an FSR will be sent on site to use DT EXPRESS to manually download the AED Event from the CR2 The DT EXPRESS version which supports the ...

Page 76: ...ate Date 11 14 2017 7000545 Revision A Prerequisites Computer with internet connection DT EXPRESS 6 1 or greater installed on computer CR2 that has been used in a patient event Required Tools USB cable Cat 11512 000003 Required Time 10 minutes is required for downloading event data Steps 1 Launch DT EXPRESS from computer ...

Page 77: ...Title Service Manual LPCR2 Page 77 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 2 Click QUIK STEP ...

Page 78: ...PCR2 Page 78 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 3 Select LIFEPAK CR2 AED from Download Wizard 4 Connect USB cable from CR2 to computer ...

Page 79: ...le Service Manual LPCR2 Page 79 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A 5 Open CR2 lid and wait for download to complete ...

Page 80: ...11 14 2017 7000545 Revision A 6 Select desired files to download and click Next NOTE The default setting of DT EXPRESS is set to only show unsent cases To see the cases that have been sent to LIFENET system from the computer contact Smartdesk to get a batch file LPCR2DownloadUnsentFilesOnlyUI_Disable bat to modify the registry key ...

Page 81: ...test consists of a variety of tests that can be performed by the software Each test is grouped into three periodic categories Daily Weekly and Monthly To conserve battery power the Daily test focuses on electrode expiration battery expiration and battery capacity The Weekly test includes all daily tests plus additional tests that are not required to be tested on a daily basis The Monthly test incl...

Page 82: ...0 T 50 Out of Range 45 T 0 or 50 T 100 Broken Sensor T 45 or T 100 Daily ELECTRODES EXPIRATION test X X X Daily BATTERY EXPIRATION test X X X Daily HIGH LIMIT OCV open circuit voltage test X Daily BATTERY OCV open circuit voltage test OCV Voltage Drop test OCV Voltage Level test X Daily TEMPERATURE test Sensor Test Operating Test X X X Weekly RAM CONNECTION test X X unless triggered through Monthl...

Page 83: ...OLTAGE test X X Monthly LED test Shock test Ped test X X Battery Maintenance Overview There is no battery status indicator on the LIFEPAK CR2 device The battery status is monitored through a combination of self tests automatic email notifications to the owner with battery status for connected devices and voice prompt diagnostics The Operating Instructions provide customers with information about b...

Page 84: ... Released State Date 11 14 2017 7000545 Revision A Battery Status For devices that are connected to LIFENET System the battery status can be viewed on the LIFENET website in the Device view with LIFENET service role Example of battery log for a good battery Following Example shows that battery needs to replace ...

Page 85: ...tification will be resent weekly if device status does not change Monday at 12 01am local time Performance Inspection Procedure PIP Overview The Performance Inspection Procedure PIP is a set of manual and computer assist test procedures The PIP is used for an operational closed case evaluation of the LIFEPAK CR2 defibrillator to determine if the defibrillator is operating within the required speci...

Page 86: ...it Replacement Case Carry LPCR2 3318171 001 21300 008152 Cover USB Port LPCR2 3321551 000 21300 008143 Cable USB 2 0 A Male to Micro B L 5 5FT 3322310 000 26500 003645 TAG LOCAL EMERGENCY CONTACT NUMBER 911 MULTI Lid Replacement To replace the Lid 1 Remove the battery from the device 2 Open the lid 3 Push in one end of lid hinge to release the lid from the case 4 Insert one end of the new lid into...

Page 87: ...sed State Date 11 14 2017 7000545 Revision A Handle or Carrying Case Replacement To replace the Handle or Carrying Case 1 Remove three screws from the handle 2 Replace the handle with a new handle or with a carrying case 3 Torque the three screws to fasten Handle or Carrying Case to device using the 4 0 in lb torque ...

Page 88: ...battery 4 After hearing the voice prompt close the lid 5 Check device readiness light is flashing in green every six seconds Note It is important to open the lid after insert a new battery because when the lid is opened the device will perform a self test and recognize that a new full battery has been installed and reset the device readiness status If this step is not performed device readiness wi...

Page 89: ...ray is installed and after closing the lid the Readiness indicator will flashes every 6 seconds The AED status will be updated in LIFELINK or LIFENET after closing the lid Troubleshooting Overview This section describes troubleshooting tips and methods for most common failure modes Readiness indicator 1 If readiness indicator is not flashing the possible causes will be Low battery power or expired...

Page 90: ...ce Battery No Open the Lid Can you hear voice prompt Close the Lid Yes Replace the Unit End No Follow the voice prompt direction Is Readiness light flashing Yes No 2 If flashing but email notification indicates that CR2 needs attention use Using Voice Prompts for Troubleshooting for troubleshooting No Voice Prompt The possible causes Depleted battery replace the battery Speaker system failure or d...

Page 91: ...o the CR2 use Computer Management to check which COM Port is assigned to USB cable Steps 1 Click Start and type Computer Management from Search programs and files 2 Click Computer Management 3 Select Device Manager and then expand Ports COM LPT 4 Connect USB cable from CR2 to computer 5 Open the CR2 lid 6 Check if a COM port is automatically assigned to the CR2 7 If no COM port is assigned to the ...

Page 92: ... of voice prompts that may be heard during troubleshooting Steps To enter device troubleshooting mode Data Mode 1 Open the lid 2 After hearing the voice prompts start press and hold LANGUAGE and CHILD buttons simultaneously for at least 2 seconds to enter data mode NOTE There is a limited time window during which the CR2 will accept the two button press Only press the two buttons after the voice p...

Page 93: ...rogress When software update is initiated with LIFNET Rebooting Once software update is complete and ready for reboot Software shall reboot after this prompt When reboot is done Wi Fi connection Initiated prompt plays again Communication Complete After LIFENET Check In completes Connection Lost If current LIFENET Check In session aborts after a successful LIFENET connection has been established Tr...

Page 94: ...t When reboot is done Mobile Connection Initiated prompt plays again Communication Complete After LIFENET Check In completes Connection Lost If current LIFENET Check In session aborts after a successful LIFENET connection has been established Check cellular signal from a smart phone and try again Powering Off Upon termination of Cellular Troubleshooting There are additional voice prompts that are ...

Page 95: ...gCalibCalculationFailed 1 0x4210C PREPROCEVENT_DeltaZCalibCalculationFailed 1 0x4210D PREPROCEVENT_ImpedanceCalibCalculationFailed 1 0x42200 CONFIGEVENT_ReadFail 1 0x42201 CONFIGEVENT_WriteFail 1 0x42202 CONFIGEVENT_CrcFail 1 0x42506 STEVENT_SelfTestTimedOut 1 0x4250C STEVENT_PreampEcgFreqFail 1 0x4250E STEVENT_PreampEcgAmpFail 1 0x42510 STEVENT_PreampEcgBaselineFail 1 0x42512 STEVENT_PreampEcgRis...

Page 96: ...dFail 1 0x4254E STEVENT_ProgramCrcFail 1 0x42550 STEVENT_TempertrSensFail 1 0x42554 STEVENT_WifiInterfaceCommFail 1 0x42556 STEVENT_CellIntfCommFail 1 0x42558 STEVENT_PwrSuppliesAnalogFail 1 0x4255A STEVENT_PwrSuppliesGatedriveFail 1 0x4255C STEVENT_PwrSuppliesVddioFail 1 0x4255E STEVENT_PwrSuppliesVddaFail 1 0x42560 STEVENT_PwrSuppliesVdddFail 1 0x42562 STEVENT_PwrSuppliesSysFail 1 0x42564 STEVEN...

Page 97: ...tsystems com Poland PL https pl lifenetsystems com Belgium BE https be lifenetsystems com Czech CZ https cz lifenetsystems com Italy IT https it lifenetsystems com Portugal PT https pt lifenetsystems com Sweden SE https se lifenetsystems com Norway NO https no lifenetsystems com Finland FI https fi lifenetsystems com Austria AT https at lifenetsystems com Israel IL https il lifenetsystems com Slov...

Page 98: ...ttery Directive and WEEE Directive LPCR2 Battery 3320909 A Technical Documentation File LPCR2 Electrode Pack 3320904 A MDD Essential Requirements Checklist LPCR2 Electrode Pack 3320902 A Declaration of Conformity LPCR2 Electrode Pack 3322046 H Intertek Test Reports LPCR2 Quik Step Electrode 3320905 A WEEE Directive and RoHS Directive LPCR2 Quik Step Electrode 3319338 A FCC and IC License Grant LPC...

Page 99: ...k on Wi Fi Configuration Tool 32 or 64 bit to download LIFENET Device Agent To download LIFENET Device Agent software from LIFELINK Resource Center Connection Tools LIFENET Device Agent and click on to download To download LIFENET Device Agent from LIFENET Assets Device Agent Applications Add or Update Device Agent click on LIFENET Device Agent 32 or 64 bit LIFENET Alert Help To download from LIFE...

Page 100: ...Title Service Manual LPCR2 Page 100 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A System Context Diagram ...

Page 101: ...Title Service Manual LPCR2 Page 101 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A System Component View ...

Page 102: ...Title Service Manual LPCR2 Page 102 of 104 Doc Type Service Product Drawing Doc ID 3323299 Doc Rev B Doc State Released State Date 11 14 2017 7000545 Revision A ...

Page 103: ...s City State Zip Re Device Type _______ Serial Number ______ Customer Number ______ Dear Name On Date Physio Control Inc has confirmed that this device was not used in accordance with applicable operating instructions or was not used in the intended environment or setting specifically the device was enter specific failure circumstance As such Physio Control is unable to certify the long term relia...

Page 104: ...rranty Void CR2 Danish 1 3330034_A Customer Letter Warranty Void CR2 Chinese 1 3331868_A Customer Letter Warranty Void LPCR2 Simplified Chinese 2 3332134_A Cust Ltr Warranty Void LPCR2 Arabic 2 3332135_A Cust Ltr Warranty Void LPCR2 Greek 2 3332136_A Cust Ltr Warranty Void LPCR2 Hebrew 2 3333060_A Cust Ltr Warranty Void LPCR2 Hungarian 2 3333062_A Cust Ltr Warranty Void LPCR2 Turkish ...

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