Phoenix Contact THERMOMARK ROLLMASTER 300, User Manual

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Maintenance and troubleshooting
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English
4.5 Troubleshooting
Table 4-1 Troubleshooting
Problem Cause Remedy Page
Ink ribbon wrinkles Printhead is dirty Clean printhead 29
Print image is blurred or missing
in places
Printhead is dirty Clean printhead 29
Pressure roller is dirty Clean pressure roller 29
Pressure roller damaged Replace pressure roller 30
Temperature too high Reduce temperature via the display
Printer transports the labels but
they are not printed.
Ink ribbon not loaded correctly Correct feed path of ink ribbon 15
Printer feeds the print media but
not the ink ribbon
Ink ribbon is not loaded correctly Load ink ribbon 15
Unfavorable combination of ink ribbon
and media
Check suitability of ink ribbon for
the media
–
Printer only prints every second
label
Format set too large in the software Change format in CLIP PROJECT –
Vertical white lines in the print
image
Printhead is dirty Clean printhead 29
Printhead is defective Contact Phoenix Contact –
Print image lighter on one side Printhead is dirty Clean printhead 29