THERMOMARK ROLLMASTER
PHOENIX CONTACT
107815_en_00
4.6
Error messages
Table 4-2
Troubleshooting
Error message
Cause
Remedy
Page
"Printhead open"
Printhead is open.
Close printhead.
"Printhead too hot"
Printhead is too hot.
The print job continues automati-
cally after a pause.
–
“Out of ribbon”
Ink ribbon used up.
Load new ink ribbon.
Ink ribbon melted during printing.
Cancel print job. Clean printhead
“Out of ribbon”
Load ink ribbon. Re-start print job.
“Out of ribbon”
Ink ribbon supply roll is not secured to
the ribbon supply hub.
Secure ink ribbon roll.
“No label found”
There are several labels missing on
the media.
Press the
pause button re-
peatedly until printer recognizes the
next label.
–
“No label found”
The label size defined in the format
sent to the printer does not match the
actual media size
Cancel print job. Change label for-
mat in CLIP PROJECT. Re-start
print job
–
“Cutter jammed”
Cutter does not cut through media,
but can return to initial position
Cancel print job. Load new print
media.
–
“Cutter blocked”
Cutter remains stuck in the print me-
dia.
Switch off printer. Remove jammed
media.
–
“Cutter blocked”
No cutter function
Switch printer off and on again. If
this problem occurs again, contact
Phoenix Contact.
–
“Out of paper”
Label roll or shrink sleeve has been
used up.
“Out of paper”
Error in media flow
Check media flow.
“Voltage error”
Hardware fault
Switch printer off and on again. If
this problem occurs again, contact
Phoenix Contact.
–
"Syntax error"
Printer has received an unknown or
incorrect command.
Skip command or cancel print job.
–
