English
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TROUBLESHOOTING
Troubleshooting
If it looks as if the DSR is not working properly, consult this checklist before requesting service.
It may be that something has been overlooked.
No lights on DSR front panel
“Smart Card not recognized”
message appears
“Smart Card wrongly inserted”
message appears
No picture
No sound
Intermittent reception or frozen image
Wave effect in satellite pictures,
but not terrestrial TV pictures
Remote Control not working
Controls at front panel not working
“You are not authorised to watch
this service” message appears
Event purchasing is not possible
• Check that the power cable is properly connected.
• Wait a few seconds after you have connected the power cable.
• Check for power at the AC outlet by plugging in another appliance.
• Check that Smart Card is authorized.
• Check that you are using the correct Smart Card.
• Check that Smart Card is properly inserted.
• Check that the DSR is not set on Standby.
• Check that TV is switched on.
• Check that channel and source are correctly selected at the TV.
• Check the connections to the TV.
• Check that dish is correctly tuned.
• If using the TV’s antenna connection, check that the TV is correctly
tuned to the DSR antenna signal.
• Check that the switch G/K on the rear panel is set to “K”.
• Try pressing ‘TV/SAT’ on the remote control.
• Check that sound is not muted on your TV.
• If using a stereo system, try another sound source.
• Check all connections and cables between satellite dish and DSR.
• Tune your TV to a different channel between 21 and 69 until you
have good sound and picture.
• Check operation at front panel.
• Aim the remote control directly at the IR remote control receiver on
the DSR’s front panel, avoiding any obstacles.
• Check that remote control is put in appropriate mode: push ‘SAT’ to
put it in DSR mode, ‘TV’ to put it in TV mode or ‘AUX’ to put in
Stereo System mode or ‘VCR’ to put it in VCR mode.
• Replace the batteries.
• Check that Front Panel Lock is not active.
• Switch to an appropriate TV channel.
• Check your telephone connection.
• Phone your customer service centre and ask them to re-credit your
Smart Card.
Symptom
Remedy
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