Phihong USA Corporation | 47800 Fremont Blvd., Fremont, CA 94538 | 1.510.445.0100 | www.phihong.com
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6. Troubleshooting
If problems occur with the midspan, check the following troubleshooting table:
The troubleshooting solutions provided can only solve minor problems. If your problem is not
listed, please contact our Phihong directly for further technical assistance. All up-to-date contact
information can be found on our website www.phihong.com.
Troubleshooting
Problem
Possible Solutions
Midspan does not power up
•
Ensure that AC power cord is connected.
•
Ensure that AC power cord is in good condition.
•
If solutions 1 & 2 are true, then disconnect the
AC power cord and reconnect. Observe Port
LEDs to verify proper power up.
Port LEDs do not light ‘Green’
•
Port maybe disabled and needs to be enabled
using either the web or SNMP interfaces. Ensure
Ports are enabled.
•
Ensure NIC Port is properly connected to a
Network
Can’t open the web interface or
contact via SNMP
Use the default IP address 10.0.2.5 and connect
Midspan to the PC directly. Refer to the section
TFTP
uploading (Power-On Reset Entry Mode)
for more
details. If 10.0.2.5 cannot open the correct webpage,
check your network for possible faults.
The web does not update port status. Execute System Tools
→
Reboot.
SNMP can’t make contact
Check if the community strings are correct.
Others. Please verify the following:
•
Make sure power is applied to the midspan.
•
Make sure the network Ethernet cable is not
connected to the POE Data & Power port.
•
Make sure the Data & Power cable is not
connected to the Ethernet (NIC) port
•
Ensure the proper type of Ethernet cable is used,
do not use a crossover type Ethernet cable.
