15
7. Service
Decontaminate units before returning or
possible disposal. Do not return any units which
are microbiologically, explosively or radio-
actively contaminated.
Returning Contaminated Units
If contaminated units have to be returned for
maintenance/repair, the following instructions concerning
shipping must be followed without fail:
➡
Neutralise the pump by flushing with nitrogen or dry air.
➡
Seal all openings to the air.
➡
Seal pump or unit in suitable protective foil.
➡
Ship units only in appropriate transport containers.
Repair orders are carried out according to our
general conditions of sale and supply.
➡
If repairs are necessary, please send the unit together
with a short damage description to your nearest PFEIFFER
Service Center.
Contact Addresses And Telephone Hotline
Contact addresses and service hotlines can be found on the
back cover of these operating instructions.
☞
PLEASE NOTE
WARNING
Do Make Use Of Our Service Facilities
In the event that repairs are necessary to your pump, a
number of options are available to you to ensure any system
down time is kept to a minimum:
– Have the pump repaired on the spot by our PFEIFFER
Service Engineers;
– Return the individual components to the manufacturer for
repairs;
– Replace individual components with a new value
exchange units.
Local PFEIFFER representatives can provide full details.
Before Returning:
➡
Dismantle all accessories.
➡
Drain lubricant.
➡
Attach a clearly visible notice: “Free of contamination” (to
the unit being returned, the delivery note and accompany-
ing paperwork).
Harmful substances" are substances and preparations as
defined in current legislation. PFEIFFER will carry out the
decontamination and invoice this work to you if you have not
attached this note. This also applies where the operator does
not have the facilities to carry out the decontamination work.
Units which are contaminated microbiologically, explosively
or radioactively cannot be accepted as a matter of principle.
Fill Out The Contamination Declaration
➡
In every case the "Contamination Declaration" must be
completed diligently and truthfully.
➡
A copy of the completed declaration must accompany the
unit; any additional copies must be sent to your local
PFEIFFER Service Center.
Please get in touch with your local PFEIFFER representatives
if there are any questions regarding contamination.
