Pfaff CREATIVE 2.0 -, Owner'S Manual

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Maintenance
Troubleshooting
In this troubleshooting guide you will À nd solutions to the problems you may have with your machine. For
further information please contact your local authorized PFAFF® dealer who will be happy to help you.
Problem/cause Remedy
General problems
Bobbin alarm does not work? Clean lint from bobbin area and use only the original
PFAFF® bobbins approved for this model.
Thread snips do not cut the thread? Remove stitch plate and clean lint from bobbin area.
Enable automatic thread snips in the settings menu.
Fabric does not move? Make sure that machine is not set in free-motion mode
in the settings menu.
Make sure that the feed dogs are not lowered.
Wrong stitch , irregular or narrow stitch? Deactivate twin needle or stitch width safety in the
settings menu.
The needle breaks? Insert needle correctly as described in chapter 2.
Attach correct needle for the fabric.
The machine will not sew? Check that all plugs are securely plugged into the
machine and into the wall socket.
Check that the foot control cord is securely plugged
into the foot control.
Push bobbin winder lever to sewing position.
The sewing and embroidery machine function
buttons do not respond to touch?
The sockets and function buttons on the machine can
be sensitive to static electricity. If the buttons do not
respond to touch, turn the machine OFF and then
ON again. If the problem persists, contact your local
authorized PFAFF® dealer.
The machine skips stitches
Did you insert the needle properly? Insert needle correctly as described in chapter 2.
Did you insert a wrong needle? Use needle system 130/750 H.
Is the needle bent or blunt? Insert a new needle.
Did you thread the machine properly? Check how the machine is threaded.
Is the correct presser foot used? Attach correct presser foot.
Is the needle too small for the thread? Make sure the needle is correct for the thread and
fabric.
Is the fabric moving up and down with the needle
when free-motion sewing or embroidering?
Reduce the presser foot pivot height in the settings
menu.
Needle thread breaks
Did you insert the needle properly? Insert needle correctly as described in chapter 2.
Did you insert a wrong needle? Use needle system 130/750 H.
Is the needle bent or blunt? Insert a new needle.
Did you thread the machine properly? Check how the machine is threaded.
Is the needle too small for the thread? Change the needle to the proper size for the thread.
Are you using poor thread with slubs or thread
which has become dry?
Change to a new higher quality thread purchased
from an authorized PFAFF® dealer.
Is a correct spool cap used? Attach a spool cap of the right size for the actual
thread spool.
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