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CCTVSET10
26/05/2011
©
Velleman nv
26
The backup device is incompatible
The backup device is damaged
13.
Question: Remote control cannot work?
Answer:
The address of remote control is not correct
The distance of remote control is too far or the angle is too biased
Remote control batteries ran out
Remote control is damaged or the front panel of DVR is damaged
14.
Question: unable to login via Internet?
Answer:
Please check the network to see if it is connected. Check if NET LED is displayed normally on the
panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.
Make sure to use Windows XP or Vista operating system, also use IE6.0 browser or IE7.0 browser
ActiveX control has been blocked. Manually install ActiveX control again.
Install DX8.1 and upgrade your video card driver
15.
Question: There is no picture or picture is not clear when you preview the recording or
playback the recording via IE
Answer:
If you access DVR by IE, choose "Wan" in "web environment"
Try "Close windows" by the right mouse button, and try "Open windows" again
16.
Question: It displays "other members are setting......" while setting DVR by IE
Answer:
It means someone else is setting the DVR. Please check the DVR configuration interface or exit
DVR.
10.
Troubleshooting
Problem Possible
cause
Suggested
action
system is not receiving power
system is not powering-up
power adaptor cable loose or
unplugged
•
check all cable connections
not enough input power
•
check power LED
[6]
•
connect the DVR straight to the mains
(discard power bars, multi-way socket-
outlets…)
•
check mains outlet
remote control not detected
by the system
Batteries inside remote control
are missing, wrongly inserted or
depleted
•
check battery polarity
•
Insert 2 new AAA batteries
hard drive not detected by the
system
Hard drive cables are loose or
badly connected
Hard drive missing
•
check hard drive connections
•
install a 3.5” SATA hard drive
hard drive is full and DVR is
not longer recording
Overwrite is not enabled
•
From the mains menu, select HDD –
overwrite – enable and click apply
mouse not detected by system Mouse not or badly connected
system reset required
•
check cabling of the mouse
•
power off the system (remove power
cable!)
no image on selected channels camera cables are loose
•
check camera cabling
•
try connecting the camera to a different
channel
no sound (image OK)
audio cables loose or
disconnected
audio channels disabled in menu
volume on external speaker (not
incl.) is too low
•
check all audio connections
•
check main menu – record – audio settings
•
increase output volume
system makes noise
fan active
•
this is normal behaviour
beep at start-up
initialisation complete
•
this is normal behaviour
e-mail notification doesn’t
seem to work
e-mail notification disabled in
menu
own SMTP information missing
•
open main menu – advance – alarm, click
e-mail setup and select ‘on’.
•
enter your SMTP server data correctly
11.
HDD replacement
•
To replace the hard disk, unplug the DVR from the mains and disconnect all cabling.
•
Release the 6 screws (3 on either side) that hold the cover in place.
•
Release the 4 screws that hold the HDD bracket in place.
•
Disconnect power supply and data bus.
•
Release the screws that hold the HDD is place and remove the HDD.
•
Place a new SATA HDD in the bracket and tighten it with 4 screws. The drive must be formatted as FAT32.
•
Connect the data bus and power supply and place the mounting bracket back. Tighten the 4 screws.
•
Close the cover and reseat the 6 screws.