CCTVSET10
26/05/2011
©
Velleman nv
25
9.
FAQ
1.
Question: DVR is not working after starting?
Answer:
Check the adaptor input
Check the mains power
Check the power switch (on-off)
Check the main board of the DVR
2.
Question: DVR is rebooting automatically or stopped after starting the DVR for several
minutes?
Answer:
Instable or low input voltage
Bad track on the hard drive or the cable of the hard drive is bad
Video signal instability
High temperature, too much dust or bad DVR operating environment
The main board is not well-connected with other boards
The hardware of the DVR is defective
3.
Question: No output of single channel, multi channel or all channel video?
Answer:
Check all connections of adaptor and cameras
Insert the video source directly into the display device and check whether the problem remains.
Check the brightness of the image and return it to its original default setting
No video input signal or signal too weak
The hardware of DVR is defective
4.
Question: DVR cannot record after start-up and the interface is showing "H"
Answer:
Make sure power adaptor output is DC 12V
Make sure HDD is formatted
Check the power and data connection cables of the HDD
The HDD is defective
The SATA port is not working
5.
Question: What is meaning of [R] [M] [I] [H] showed in the interface
Answer:
[R] means the channel is recording
[M] means the channel is on motion detection
[I] means the channel is on alarm
[H] means there is either no HDD, the HDD is bad or the HDD is full
6.
Question: the DVR is having problems with real-time images, such as bad image, colour or
serious brightness distortion…
Answer:
If PAL and NTSC is not correctly selected on the BNC output, the images will be in black and white
DVR is not compatible with attached monitor
The video transmission distance is too far
The setting of DVR colour, brightness and so on are wrong
7.
Question: No audio sound when monitoring?
Answer:
Check sound box or speaker functions. Also check possible short circuit.
Audio source may be connected to the video channel. You can click to full-screen to check.
The hardware of DVR is defective
8.
Question: No audio sound when playing back?
Answer:
Settings problem: open audio-video item and verify
9.
Question: System time is not correct?
Answer:
Wrong setting or user did not click "Edit" to confirm
Battery is not connected properly
Battery is dead. Please change.
10.
Question: Why does “Stop recording” via the right mouse button not work, how to stop
recording?
Answer:
The
“Stop recording” using the right mouse button only works with Manual recording, not during
alarm or scheduled recording.
To stop recording, disable alarm or scheduled recording.
11.
Question:
Motion detection is not working?
Answer:
The setting of the motion detection area is not correct
Sensitivity is too low
12.
Question: CD-writer /USB backup error
Answer:
The data exceeds the capacity of the backup device
