Service
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16
Service
16.1
PDI Service Department
PDI Service Department will provide support for its broad range of power quality products. PowerPak,
Static Switch, Computer Shield, Site Monitoring, and Line Conditioning series products all are
manufactured, sold and serviced under the PDI umbrella. Our commitment to these products is backed by
our commitment commencing with our START UP service, continues with our factory Warranty and is
continuously maintained through our Preventative Maintenance Contracts. A summary of our services is
as follows:
16.2
PDI’s
Standard Warranty
PDI’s Standard Warranty for all products is good for 18 months following shipment or 12 months after
START UP, whichever comes first. After warranty period is over, customer is on Time & Material
basis unless a Preventative Maintenance contract is in effect.
16.3
Start Up
PDI START UP is a sure way of getting your power quality equipment up and running as you
demand. By following our standard START UP procedures, you can be assured that you power
quality equipment will perform to meet your requirements. Some of the features and benefits are as
follows:
•
PDI START UP services provide a factory-trained customer support engineers to oversee visual
inspection of the installation and system calibration.
•
PDI START UP service also provides factory-trained customer support engineers to assist with
operational training.
16.4
PDI Maintenance Contracts
PDI Maintenance contracts help to provide the added insurance that the reliability of your critical
power systems is intact.
By following our stringent maintenance procedures, PDI’s factory trained
customer support engineers provide the added assurance for the availability of critical systems,
thereby
maximizing the company’s profitability. See below for further details
16.4.1
Features and Benefits
The PDI Maintenance contract helps ensure that the reliability of your critical power systems is intact.
By following our stringent maintenance procedures, PDI’s factory trained customer support engineers
provide the added assur
ance for the availability of critical systems, thereby maximizing the company’s
profitability. Some of the features and benefits are as follows: