Troubleshooting
6-3
Problem Action
Make sure the supplies and ribbon
are loaded correctly. See Chapter
2, “Loading Ribbon,” and Chapter 3,
“Loading Supplies” for more
information.
Clean the printhead. See "Cleaning
the Printhead" in Chapter 5 for
more information.
Check the supplies and ribbon for
damage or defects. Reload
supplies or ribbon if necessary.
Ribbon and supply are not
compatible. For thermal direct
supplies, do not load a ribbon.
Printing is faded or
poor quality.
Adjust the print speed/darkness
(contrast). Refer to the
Packet
Reference Manual
, for more
information.
Supply might be caught in the
printer. See "Clearing Supply Jams"
in Chapter 5 for more information.
Make sure the supplies and ribbon
are loaded correctly. See Chapter
2, “Loading Ribbon,” and Chapter 3,
“Loading Supplies” for more
information.
Supply exits
partially out of the
printer or skips.
For thermal transfer printing, make
sure thermal transfer (requires a
ribbon) supply is loaded. For
thermal direct printing, make sure
thermal direct (does not require a
ribbon) supply is loaded.
Ribbon is installed
but is not
advancing when
printing.
See “Calibrating the Supply” to
calibrate the ribbon sensor.
