Warranty Service and Returned Merchandise Authorizations (RMAs)
118
IPLink 2800 Series Getting Started Guide
10 • Contacting Patton for assistance
Out-of-warranty service
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro-
phes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
Return for credit policy
•
Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
•
30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
•
Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
•
Completing a request on the RMA Request page in the Support section at http://www.patton.com
•
By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer
•
By sending an e-mail to [email protected]
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use
the original packing material that the device came in or pack the unit securely to avoid damage during shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
Summary of Contents for IPLink 2821
Page 4: ...Summary Table of Contents IPLink 2800 Series Getting Started Guide 4...
Page 18: ...About this guide IPLink 2800 Series Getting Started Guide 18...
Page 114: ...114 Chapter 9 LEDs status and monitoring Chapter contents Status LEDs 121...
Page 134: ...134 Appendix E IPLink 2800 Series factory configuration Chapter contents Introduction 142...
Page 136: ...136 Appendix F Installation checklist Chapter contents Introduction 144...