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USB Symptoms

Symptom

Corrective Procedure

•

USB device does not function

•

Check that the USB device is detected in Windows Device

Manager.

•

Reinstall the USB device driver.

•

Replace the mainboard.

Peripheral-Device Symptoms

Symptom

Corrective Procedure

•

USB ports do not work

•

COM ports do not work

•

Reseat the I/O cable.

•

Reinstall the drivers.

•

Replace the mainboard.

Boot Symptoms

Symptom

Corrective Procedure

•

System continually reboots on

power up

•

Restore the BIOS defaults.

•

Remove all I/O device drivers, then reinstall the drivers

one by one.

•

Reseat the SATA cable.

•

Reseat the memory card.

•

Reseat the power adapter.

•

Replace the mainboard.

Summary of Contents for SP-1060

Page 1: ...POS Terminal SP 1060 Service Manual ...

Page 2: ...cause harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the device Best Management P...

Page 3: ... of explosion if the wrong battery type is used when replacing Dispose of used batteries according to local ordinance regulations RoHS 單元部件名称 Part name 限用物質及其化學符號物质或元素 Hazardous substances name 鉛 Pb 其合物铅 Pb 其合物 Lead Pb and its compounds 汞 Hg 其合物 Mercury Hg and its compounds 鎘 Cd 其合物镉 Cd 其合物 Cadmium Cd and its compounds 六價鉻 Cr6 其合物六价铬 Cr6 其合物 Hexavalent chromium Cr6 and its compounds 多溴...

Page 4: ...fied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Always disconnect the AC power cord before attempting any service CAUTION If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention CAUTION ...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan R O C http www partner com tw ...

Page 6: ...d About This Manual The service manual provides service information This manual is designed to help train service personnel to locate and fix failing parts on the device This manual consists of the following sections Chapter 1 Getting Started This section covers unpacking and checking the package contents and identifying components Chapter 2 BIOS Setup Utility The BIOS chapter provides information...

Page 7: ...he Setup Utility 18 Using BIOS 18 BIOS Navigation Keys 18 Main Screen 19 Advanced Settings 20 Chipset Settings 26 Security Settings 30 Boot Settings 31 Save Exit 32 Chapter 3 Setting up iAMT 33 Chapter 4 Setting up RAID 39 Chapter 5 Installing Drivers and Software 43 Driver Installation 43 OS Image Installation 43 Intel Chipset Driver 44 Intel Chipset Graphics Driver 46 Intel LAN Driver 48 Realtek...

Page 8: ...Replaceable Units FRUs 57 MSR 58 Customer Display 58 Hard Disk Drive 59 Panel 60 Panel Back Cover 61 2nd Hard Disk Drive Cover 62 Speaker 63 Power Button 63 Memory 64 Battery 64 Power USB Board 65 I O Shield 66 Mainboard 67 CPU 67 Touch Panel LCD Panel 68 Appendix A Part List and Specification 69 Exploded Diagram 69 Specification 71 Power Load Table for 120W Adapter 72 ...

Page 9: ...w to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine terminal as shown below ...

Page 10: ...ing Components This section describes the parts and connectors on the machine LED Power Indicator Power Button 15 inch TFT LCD MSR optional Slot HDD Compartment VFD Customer Display optional Slot Cable Compartment ...

Page 11: ...PT optional USB 2 0 optional LAN Power USB 24V optional Power USB 12V optional Cable Hole RJ 11 Cash drawer port VGA VGA Audio Out USB 3 0 NOTE When 2 USB 2 0 ports and powered USB are simultaneously on the external I O the CD 70 rear mount option will be excluded ...

Page 12: ...DDC DAT 3 Blue 8 GND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK 1 5 6 9 COM Connector Pin Define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND Can be selected for 5V or 9V via jumpers USB 3 0 Connector Pin Define 9 1 5 4 Pin Signal Pin Signal 1 USB Vcc 5 StdA_SSRX 2 USB 6 StdA_SSRX 3 USB 7 GND 4 GND 8 StdA_SSTX 9 StdA_SSTX ...

Page 13: ...in Define 1 6 1 8 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Voltage is selected via JP1 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND ...

Page 14: ... 25 Pin Signal Pin Signal Pin Signal 1 Strob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty 21 GND 4 Data 2 13 Printer Select 22 GND 5 Data 3 14 Auto Form Feed 23 GND 6 Data 4 15 Error 24 GND 7 Data 5 16 Initialize 25 GND 8 Data 6 17 Printer Select In 9 Data 7 18 GND DC 12V Output Connector Pin Define Pin Signal 1 12V 2 GND 1 2 ...

Page 15: ...connector pin define USB 24V connector pin define 1 5 4 8 1 5 4 8 Pin Signal Pin Signal 1 GND 5 GND 2 12V 6 USB 3 12V 7 USB 4 GND 8 USB Vcc Pin Signal Pin Signal 1 GND 5 GND 2 24V 6 USB 3 24V 7 USB 4 GND 8 USB Vcc ...

Page 16: ...nel connector to VGA port connector to MSR connector to Power USB board connector to Power USB board connector to SATA HDD connector to HDD power connector to speaker connector to touch controller connector to power LED connector to power button ...

Page 17: ...ou to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IR...

Page 18: ...option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the s...

Page 19: ...ystem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to move from field to field Simply type the new number required If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utili...

Page 20: ...s item allows user to enable or disable the hibernation feature for OS This option may be not effective with some OS ACPI Sleep State Use this item to define how the system suspends In the default S1 only CPU Stop Clock the suspend mode is equivalent to a software power down If you select S3 only Suspend To RAM the suspend mode is a suspend to RAM the system shuts down with the exception of a refr...

Page 21: ...hen you have to hold the power button down for four seconds to cause a software power down Restore AC Power Loss This item sets the system status after restore on AC power loss Wake system with Fixed Time This function is for setting the Date and Time for your computer to boot up When enabled more options will appear for you to specific the Date and Time Power Button This item allows you to enable...

Page 22: ...m is used to configure SATA mode SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Reporting Technology feature which can allow the hard disk to report under some circumstances impending failures of the hard disk Port 1 Port 2 These items allow you to enable disable the SATA port USB Configuration ...

Page 23: ...ystems that do not support USB XHCI Hand Off This is a workaround for OSes without XHCI hand off support The XHCI ownership change should be claimed by XHCI driver Hardware Monitor Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the limit specified Smart Fan Configuration ...

Page 24: ...r IO Configuration Serial Port X Parallel Port Configuration Use This Device This item allows you to enable or disable the serial parallel port Possible This item allows you to specific IO address and IRQ Mode This item allows you to select the serial port parallel port mode ...

Page 25: ...25 AMT Configuration Intel AMT This item allows you to enable or disable Intel Active Management Technology Please refer to the chapter Setting up iAMT ...

Page 26: ...26 Chipset Settings This screen allow you to configure the chipset options System Agent SA Configuration ...

Page 27: ...cated to GTT Boot Display Device This option allows you to set the video device will enable during the POST LVDS Panel Type This item allows you to select the LVDS panel type LVDS Backlight This feature allows you to adjust the backlight of the monitor Backlight Control This feature allows you to select the backlight control interface LVDS Spread Spectrum When the motherboard clock generator pulse...

Page 28: ...o device Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device Mini PCI Express Port Speed This item is used to select Gen1 Gen3 speed for PCIe Detect Non Compliance Device When enabled system will detect non compliance PCIe device and take longer at POST time ...

Page 29: ...setting is Enabled Launch Intel Realtek PXE ROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system Power Saving ERP Control This feature allows you to enable or disable the ERP function GbE I219 RTL8111 Wake on LAN This feature allows you to enable or disable the Wake on LAN function ...

Page 30: ...pears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case characters Press Enter after you have typed in the password To confirm the password type the password again and press Enter 4 Write the passwords down and keep them in a safe place Clear Adminitrato...

Page 31: ...m enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM Bootup Numlock State This item is used to select the Power on state for Numlock Boot Option x This item allows you to set the system boot order Hard Drive BBS Priorities This item allows you to set the order of the legacy devices in this group ...

Page 32: ...urn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the comp...

Page 33: ...ware ready to support Intel Active Management Technology Intel AMT Therefore you should need server side software applications to complete the whole remote management system The server side software should be developed through Intel AMT SDK 1 Go to BIOS and then choose Advanced for AMT Configuration 2 Enable Intel AMT ...

Page 34: ...34 3 Save the setting and restart the system 4 Crtl P to enter ME setting page ...

Page 35: ... time 6 Then enter the new password The minimum length 8 characters At least one digit character 0 9 At least one non alpha numeric character _ Latin characters both lower case a b z and upper case A B Z 7 Re enter the new password for verification ...

Page 36: ...36 8 Choose Network Setup 9 Choose TCP IP Settings ...

Page 37: ...37 10 Choose Wired LAN IPV4 configuration 11 Choose DHCP mode ...

Page 38: ...38 12 Choose to disable DHCP for static IP 13 Key in the assigned IP after disable DHCP ...

Page 39: ...Devices ID Device Model Serial Size Type Status Vol ID 1 XXXXXXXXXXX XXXXX XXXGB Non RAID Disk 2 XXXXXXXXXXX XXXXX XXXGB Non RAID Disk Press CTRL I to enter Configuration Utility 3 Choose 1 Create RAID Volume DISK VOLUME INFORMATION 4 Recovery Volume Options 5 Acceleration Options 6 Exit RAID Volumes None defined Physical Devices Port Device Model Serial Size Type Status Vol ID 1 XXXX XXXXXXXX XXX...

Page 40: ... back to main menu confirm the information and select 6 Exit DISK VOLUME INFORMATION 4 Recovery Volume Options 5 Acceleration Options 6 Exit RAID Volumes ID Name Level Strip Size Status Bootable 0 Volume1 RAID1 Mirror N A XXXGB Normal Yes Physical Devices Port Device Model Serial Size Type Status Vol ID 1 XXXX XXXXXXXX XXXXXXXXXXXXXX XXX XGB Member Disk 0 2 XXXX XXXXXXXX XXXXXXXXXXXXXX XXX XGB Mem...

Page 41: ...nu 1 Create RAID Volume 2 Delete RAID Volume 3 Reset Disks to Non RAID MAIN MENU 2 Press Delete key to remove the selected RAID volume DELETE VOLUME MENU Deleting a volume will reset the disks to non RAID Select ESC Previous Menu DEL Delete Volume WARNING ALL DISK DATA WILL BE DELETED This does not apply to Recovery volumes Name Level Drives Capacity Status Bootable Volume0 RAID1 Mirror 2 XXX XGB ...

Page 42: ...42 ...

Page 43: ...rive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the driver disc the following screen appears Click Install Terminal Drivers and then select the name of your terminal to begin the driver installation OS Image Installation User can install the POSReady 7 with the OS image on the driver disc ...

Page 44: ...44 Intel Chipset Driver Follow these instructions to install the chipset driver 1 Click Next to continue 2 Read the license agreement then click Yes ...

Page 45: ... ReadMe Information then click Next 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 46: ...46 Intel Chipset Graphics Driver Follow these instructions to install the chipset grapgics driver 1 Click Next to continue 2 Read the license agreement then click Yes ...

Page 47: ...47 3 Browse the ReadMe Information then click Next 4 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 48: ...48 Intel LAN Driver Follow these instructions to install the Intel LAN driver 1 Click Next to continue 2 Check I accept the terms in the agreement an click Next to continue ...

Page 49: ...49 3 Click Next to continue 4 Click Install to begin the installatior ...

Page 50: ...50 5 When installation is completed click Finish ...

Page 51: ...51 Realtek LAN Driver Follow these instructions to install the Realtek LAN driver 1 Click Next to continue 2 Click Install to begin installation ...

Page 52: ...52 3 When installation is completed click Finish ...

Page 53: ...s in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check for a cash drawer problem IMPORTANT The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be connected matches this power specification 1 Connect the RJ 11 cable from the cash drawer to...

Page 54: ...r B Status 0xFDAE04F8 LCD Symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen Reseat the LCD cable LCD backlight is working but text is not visible on screen Reseat the LCD cable Replace the LCD LCD screen is garbled Characters are missing pixels Screen is distorted Screen displays wrong color Screen displays extra vertical horizontal lines Reseat...

Page 55: ...unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the power button for four seconds Replace the mainboard Network Symptoms Symptom Corrective Procedure Cannot access LAN Confirm that network hub switch if present is functioning correctly Reseat the RJ 45 cable Confirm green and orange LED ...

Page 56: ...ymptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System continually reboots on power up Restore the BIOS defaults Remove all I O device drivers then reinstall the drivers one by one Reseat the SATA cable Reseat the memory card Reseat the power adapter Replace ...

Page 57: ...re the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat CAUTION Back cover surface is very hot must allow sufficient time for back cover surface to cool down before servicing Replacing Parts Take note of the following when replacing parts If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do n...

Page 58: ...58 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display ...

Page 59: ... as it shown on the picture 2 Turn the screw counterclockwise to loosen the hard drive tray HDD 3 Slide the hard drive tray 4 Disconnect the power cable and SATA cable from the hard drive HDD 5 Remove the four screws then remove the hard drive out from the tray HDD ...

Page 60: ... Drive 1 Rotate the LCD screen forward 2 Remove one screw that secure the base to the panel 3 Disconnect cables from HDD 4 Lift the panel and remove it from the base CAUTION The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage ...

Page 61: ...61 Panel Back Cover Before proceeding remove the following FRUs MSR Customer Display Panel 1 Remove seven screws 2 Gently pull away the top of back cover then open the back cover ...

Page 62: ...ard Disk Drive Cover Before proceeding remove the following FRUs MSR Customer Display Panel 1 Remove one screws 2 Open the 2nd hard disk drive cover CAUTION 2nd HDD Operating Temperature 0 C to 35 C wall mount ...

Page 63: ...wo screws 2 Remove the speaker bracket 3 Disconnect the cable from the mainboard 4 Remove four screws 5 Remove the speaker Power Button Before proceeding remove the following FRUs Panel Back Cover 1 Remove two screws 2 Disconnect the cable from the mainboard 3 Remove the power button ...

Page 64: ...y Before proceeding remove the following FRUs Back Cover 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Panel Back Cover 1 Open the hock 2 Pull out the battery ...

Page 65: ...65 Power USB Board Before proceeding remove the following FRUs Panel Back Cover 1 Remove two screws from the Power USB board bracket 2 Remove two screws 3 Remove the Power USB board ...

Page 66: ...66 I O Shield Before proceeding remove the following FRUs Panel Back Cover 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O shield ...

Page 67: ...the following FRUs Panel Back Cover I O Shield 1 Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard CPU Before proceeding remove the following FRUs Panel Back Cover 1 Open the load lever 2 Pull out the CPU ...

Page 68: ...ollowing FRUs Panel Back Cover I O Shield Mainboard 1 Remove four screws from the panel bracket 2 Remove the LCD panel 3 Remove the touch panel Panel Bracket LCD Panel Touch Panel CAUTION When you replace the CPU align notches and Pin1 as shown notches Pin1 ...

Page 69: ...A 69 Part List and Specification Exploded Diagram 7 6 5 4 3 1 2 8 9 10 11 12 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 ...

Page 70: ...ker 1379999000023 15 Speaker support 21004500S3000 16 Back cover 21004500S4000 17 VFD bracket 21004500SXXXX 18 VFD 770XXXX 19 Back HDD cover 21004500S4001 20 IO cover 25003500S0109 21 Hinge bracket 21004500S5118 22 Hinge cover 25003500S5112 23 HDD cover 25003500S0100 24 Base cover right 25003500S0102 NO Description Item Number 25 Base cover front 25000500S0109 26 Rubber feet 2509030500L02 27 Brack...

Page 71: ...12V by jumper setting 1 DC 12V out 4 USB 3 0 1 DC 12V input power jack 1 Audio Line out 1 HDMI port 2 USB 2 0 Type A Either 2 USB 2 0 or 1 Parallel port 1 Parallel Port Optional Either 2 USB 2 0 or 1 Parallel port 1 Powered USB 12V 24V Optional RAID Function NO RAID 0 1 Optional 2nd Displays Customer display module 2 x 20 VFD 7 LCD Monitor 11 6 LCD Monitor 15 LCD Monitor Optional Peripheral MSR IC...

Page 72: ...SB 3 0 5v 900mA 4 5 Cash Drawer 24v 1A 0 DC Jack 12v 1A 12 CPU 35 LCD OTHER 20 Total 103 SP 1060 Adapter 120W Item W Com 12v 500mA 6 Com 12v 500mA 6 Com 12v 500mA 0 Com 12v 500mA 0 USB 3 0 5v 900mA 0 USB 3 0 5v 900mA 0 USB 3 0 5v 900mA 0 USB 3 0 5v 900mA 0 Cash Drawer 24v 1A 24 DC Jack 12v 1A 12 CPU 35 LCD OTHER 20 Total 103 Power Load Table for 120W Adapter ...

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