Parrot Products MTC-4500, User Manual

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Audio signal may be muted. Click with right-mouse button at
speaker icon In task-bar and switch
on.
The volume level is set too low. Adjust the volume level at Options
in menu of MTC-4500.
Audio is muted in mixer of volume
in taskbar.
Right-mouse click at speaker icon
in taskbar, open mixer and unmute
“MTC-4500” or “Video Playback”.
The software of used Video-player
is not actual
Update Video-player. Try another
player.
An active virus scanner can block
the Audio.
Check the filter-settings in
Virusscanner.
De-activate the player for a check.
There is no sound with MacBook. Problem of sound-flower App,
which is integrated in driver MTC-
4500.app.
 You need Admin-password
 Go to the macOS System
Preferences and select the
“Security & Privacy” tab. Find
the "allow to run/install the
sound-flower" there click on
“Allow” next to “Matt Ingels”,
in order to allow this sound-
flower to install on the Mac
Book.

Run the MTC-4500.app again,
it’ll auto-install the sound-
flower to the MacBook.
There is no sound via AirPlay. The volume is set too low, on the
mobile device.
Increase the volume on the mobile
device.
There is no sound at main-screen,
when mirroring a video by the App
“MTC-4500 for Android“.
Due to the limit of the Android
system, Android doesn’t provide
an interface to capture the audio.
In this case, there is no sound
when mirroring the video.
Use dongle or Apple Airplay to do
mirroring when necessary.
Can’t update firmware of the base
unit.
Flash disk format is NTFS Please re-format the flash disk to
be FAT format to update it.
Can’t work airplay with
MacBook/iPhone/iPad.
Operation System Requirement
Mac OS 10.9
IOS 8.0 and later (MTC-4500 app)
 To use AirPlay, you must
connect the iOS device to the
WiFi of MTC-4500B base unit
and enable the AirPlay feature
in the Control Center.

Update the iOS device to a
newer operating system.