Paramount User Guide
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Appendix D: Paramount Warranty
Software Bisque warrants to the original owner that the Paramount will be free from defects in
mechanical parts (for two years) and all electrical parts (for one year) from the date of delivery.
Software Bisque’s limited warranty covers only those defects that are the result of normal use, and does
not apply to any improper or inadequate maintenance or modification or operation outside the product's
specifications.
If any component on the Paramount fails for any reason, please submit a post to the Paramount ME II or
Paramount MX/MX+ support forum at:
so that a support technician can assist
in troubleshooting. Please also include the exact description of the problem as well as the exact wording
of any error messages you encountered when connecting to or controlling the mount from TheSkyX
Professional Edition.
If Software Bisque determines a replacement component is necessary, we will email you a Returned
Merchandise Authorization (RMA) form. Once this form has been completed and returned, you will be
issued an RMA number. When returning items, please clearly print the RMA number on the outside of
shipping boxes; shipments received without an RMA number will be rejected.
The following section describes the warranty and non-warranty replacement policy and procedure for the
MKS 5000 Electronic Board.
MKS 5000 Warranty Replacement Procedure and Policy
Once Software Bisque has determined that a replacement MKS 5000 is necessary, and the mount (or
component) is under warranty, then you are eligible to receive a replacement.
A $300.00* deposit is required to order a warranty replacement electronic board.
The failed MKS 5000 must be returned to Software Bisque.
When Software Bisque receives the failed electronics, your account will be credited the amount
of the deposit.
Customer is responsible for shipping costs to Software Bisque.
Software Bisque is responsible for the return shipping costs.
To proceed with a warranty replacement,
1.
If you have not already done so, register your Paramount serial number which serves as proof of
purchase.
2.
Send an email message the Software Bisque Front Desk to request a Returned Merchandise
Authorization form (
3.
Once the RMA form has been completed and returned to Software Bisque, an RMA number and
a Coupon Code will be emailed to you. The coupon code allows you to "purchase" the warranty
