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Contents

8000-A2-GB26-70

April 2002

iii

4

Monitoring the Hotwire DSL System

„

Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1

„

DSL Monitoring Card Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-2

„

DSL Monitoring Physical Layer Screens  . . . . . . . . . . . . . . . . . . . . . . .

4-4

„

DSL Monitoring Interfaces Screens . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-14

„

DSL Bridge Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-16

„

DSL SN Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-19

„

DSL Monitoring Filters Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-21

5

Diagnostics and Troubleshooting

„

Diagnostic Screens  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1

„

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

Checking Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

No Response at Startup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

Major Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-5

Minor Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-8

„

SYSLOG Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-9

Example SYSLOG Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-9

„

Network Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-11

High-Level Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-12

Client Cannot Ping the Gateway Router . . . . . . . . . . . . . . . . . . . .

5-13

Client Cannot Reach Service Node . . . . . . . . . . . . . . . . . . . . . . . .

5-14

Client Cannot Reach DSL Card(s). . . . . . . . . . . . . . . . . . . . . . . . .

5-15

Client Cannot Reach IPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-17

Client Cannot Reach Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-19

Cannot Upload Configurations to a UNIX Server  . . . . . . . . . . . . .

5-20

Performance Issues – Viewing Network Statistics. . . . . . . . . . . . .

5-21

A Download Code

„

Download Code Menu Option  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-1

„

Download Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-2

„

Apply Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-3

B Traps

„

DSL Card Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-1

Summary of Contents for Hotwire 8303

Page 1: ...Hotwire MVL ReachDSL RADSL IDSL and SDSL Cards Models 8310 8312 8314 8510 8373 8374 8303 8304 and 8343 8344 User s Guide Document No 8000 A2 GB26 70 April 2002...

Page 2: ...p needed For additional information concerning warranty sales service repair installation documentation training distributor locations or Paradyne worldwide office locations use one of the following m...

Page 3: ...8 Configuring the DSL Cards 1 9 Monitoring the DSL Cards 1 9 Troubleshooting and Diagnostics 1 10 2 Hotwire Menus and Screens Menu and Screen Formats 2 1 Components of a Hotwire Menu 2 1 Components of...

Page 4: ...g the 5620 6310 or 6350 SN 3 3 Minimum Configuration When Using the DSL Router 3 4 DSL Configuration Card Screens 3 4 DSL Configuration Ports Screens 3 8 DSL Configuration Interfaces Screens 3 17 DSL...

Page 5: ...hecking Alarms 5 5 No Response at Startup 5 5 Major Alarms 5 5 Minor Alarms 5 8 SYSLOG Messages 5 9 Example SYSLOG Messages 5 9 Network Problems 5 11 High Level Troubleshooting 5 12 Client Cannot Ping...

Page 6: ...view C 1 Hotwire ReachDSL System C 2 Power On C 3 Status LEDs C 3 Troubleshooting C 4 Increasing the Number of End User Systems C 5 Cables Connectors C 5 Optional ReachDSL Modem Wall Placement C 7 Rea...

Page 7: ...iber Line SDSL cards Each contains 24 SDSL ports 8373 8374 RADSL cards Each contains 12 RADSL ports This document is intended for administrators and operators who maintain the networks that support Ho...

Page 8: ...us and Screens Describes the operation of Hotwire menus screens and commonly used navigation keys Also provides instructions on how to log in and log out of the system Chapter 3 DSL Card Configuration...

Page 9: ...nistrator s Guide 7900 A2 GB21 Hotwire TDM SDSL Standalone Termination Units Models 7974 A2 7975 A2 and 7976 A2 User s Guide 7970 A2 GB20 Hotwire TDM SDSL Standalone Termination Units Models 7974 A1 7...

Page 10: ...paradyne com 8510 A2 GZ40 Hotwire 8510 RADSL Card Installation Instructions 8600 A2 GN20 Hotwire 8600 Digital Subscriber Line Access Multiplexer DSLAM Installation Guide 8610 A2 GN20 Hotwire 8610 DSLA...

Page 11: ...rds and multiplexed over backbone networks By enabling very high speeds using DSL technology and concentrating Internet Protocol IP traffic greater performance is realized In addition the Hotwire Gran...

Page 12: ...GranDSLAM Central Office CO 01 15674 05 Customer Premises CP Ethernet SN CP POTS Splitter CO POTS Splitter MDF POTS DSL Hotwire IPC Voice Interface Data Interface POTS Network Service Provider Option...

Page 13: ...tion Module SCM Card User s Guide for more information NOTE All references to MCC cards in this document refer to the MCC MCP and MCC Plus cards unless specifically noted otherwise The minimum hardwar...

Page 14: ...Subscriber Line RADSL cards 8312 12 port ReachDSL version 1 formerly MVL cards 8312 12 port ReachDSL version 2 cards 8343 24 port Symmetric Digital Subscriber Line SDSL cards 8373 12 port RADSL cards...

Page 15: ...n provides for up to six chassis to share management access through a single MCC card which in turn allows an additional slot for a DSL card in each of up to five additional chassis The 8610 DSLAM cha...

Page 16: ...ds 4 ports or less For more information see either the Hotwire 8800 Digital Subscriber Line Access Multiplexer DSLAM Installation Guide or the Hotwire 8810 DSLAM Installation Guide ALARMS Major Minor...

Page 17: ...MCP LAN SCM MCP SIM IP MVL 8314 S Y S T E M O K A lr m T e s t T X R X L O C 1 2 3 4 A T M B U S D S L P O R T 5 6 7 8 9 1 0 1 1 1 2 SCM E3 10 100BT 8025 S Y S T E M O K A lr m T e s t T X R X C o ll...

Page 18: ...he 6371 RADSL Router The 8303 8304 IDSL cards interoperate with the Hotwire 6301 6302 IDSL Routers The 8343 8344 SDSL cards interoperate with the Hotwire 6341 6342 SDSL Routers Hotwire DSL System Feat...

Page 19: ...s The monitoring screens allow you to List the status of active ports and interfaces in a card as well as display statistics about the physical layers and interfaces Display network protocol statistic...

Page 20: ...orrect SN ports Run a nondisruptive packet echo test over the DSL line NOTE You must have Administrator permission to perform most of the troubleshooting and diagnostic activities However you can run...

Page 21: ...2 Menu List is the portion of the menu window that displays the list of menu options When selected a menu option displays a submenu window or screen 3 Letter Navigation Keys are provided within a menu...

Page 22: ...rrent login may also be displayed here 2 Display Area is the main portion of the screen on which pertinent DSL system information is displayed This is also the portion of the screen on which fields re...

Page 23: ...e 8810 etc Interface type DSL etc Number of interfaces 01 24 depending on number of ports available for selected card Status of each interface For cards with more than 12 ports two lines will alternat...

Page 24: ...s on monitoring statistics displays Ctrl u Clears the current input or prompt line Esc h Displays the online Help screen Ctrl v Displays pop up menus Esc l Ctrl l Refreshes the screen Esc n Goes to th...

Page 25: ...on on configuring user accounts see the Hotwire Management Communications Controller MCC Card IP Conservative User s Guide User Login Screen You can log in to the Hotwire DSL system using either a loc...

Page 26: ...cognizes both upper and lowercase letters For example if you enter your user name and password information in uppercase letters and your assigned user name and password are in upper and lowercase lett...

Page 27: ...e next Hotwire menu The Quick Card Select screen also provides status on the card interfaces After selecting a port card or SN you can return to the Quick Card Select screen by pressing Ctrl e See Qui...

Page 28: ...to a selected card in the chassis or to a connected DSL router providing you know the port on the DSL card to which the endpoint is connected Select a specific card or SN and establish a connection fr...

Page 29: ...ipment Bay Number 16 alphanumeric Floor and or bay number of the equipment Chassis Number 16 alphanumeric Chassis serial number located on the lower right side of chassis Chassis Model 4 alphanumeric...

Page 30: ...Hotwire DSL Menu From this menu you can configure monitor and troubleshoot a specific DSL card See Monitoring Menu See Configuration Menu1 Hotwire DSL A Configuration1 B Monitoring C Applications D D...

Page 31: ...nformation may result in adding data in the MIB II Systems Group 01 15899 06 A Configuration A Card B Ports C Interfaces D Users E Bridge F SN Configuration G Filters F Download Code A Download Code B...

Page 32: ...e first time the system displays the Who Am I screen This screen can be accessed only from the local console A Card A Card Info B Login History C Syslog B Physical Layer A Active List B Ethernet Stats...

Page 33: ...the Goto prompt type the slot number of the desired card Or type the slot and port number of the desired SN The appropriate menu appears For Management card menu information see the Hotwire Managemen...

Page 34: ...t slot number Slot number of card in chassis Card card type Model number of card such as 8510 8312 8343 etc Type 1st line PC Stat Port card status Status 1st line Position 1 T or _ Test mode Card curr...

Page 35: ...escription Slot slot number Slot number of card in chassis Card model number Model number of card such as 8510 8312 8343 etc Type RADSL MVL SDSL etc 1 24 Card type number of ports for example SDSL 24...

Page 36: ...em You can manually log out of the system or after five minutes on MCC or SCM or ten minutes on Access Node of inactivity the system will automatically log you out Manually Logging Out Procedure To ex...

Page 37: ...m 1 4 for 4 port cards such as the 8510 RADSL card 1 12 for 12 port cards such as the 8312 ReachDSL card or 1 24 for 24 port cards such as the 8343 SDSL card See the following example dsl4 where dsl F...

Page 38: ...default subnet mask is displayed The default subnet mask is based on the IP address entered and can be changed To configure the DSL card a valid subnet must be used When a Host entry is input any val...

Page 39: ...t domain should reside in a mutually exclusive domain from that of the service data domain s The MCC card functions as a service router and is the primary tool for configuring and diagnosing the manag...

Page 40: ...Hop Router on each DSL Port Interface on page 3 22 except when using a DSL card with an ATM Network interface in Standard mode NOTE The default minimum configuration for a DSL card with an ATM Networ...

Page 41: ...Port Mode Either Standard for USA keyboards or Extended for European keyboards Remote Control Terminal Port Mode Either Standard for USA keyboards or Extended for European keyboards Telnet daemon tcp...

Page 42: ...ng the system has read and write permissions This is a UNIX system security feature NOTE This must be done before you can upload files to a UNIX server TFTP Server Enter the host name of the TFTP Serv...

Page 43: ...is stored in the file system of the MCC card Start Transfer Yes No Default No Statistics Packets Sent Number of packets sent in download Packets Received Number of packets received in download Bytes...

Page 44: ...ter the desired value on each selected screen and field as shown in Table 3 2 Ports Options and press Enter Use Ctrl v to display a pop up list of selections within certain fields Table 3 2 Ports Opti...

Page 45: ...ave changes allows you to edit then save multiple ports without having to exit the screen Save Changes Enter yes or no If you enter yes you can edit another port before exiting the screen via a reset...

Page 46: ...2 816 680 544 476 408 340 272 204 136 119 102 90 6 85 68 51 45 34 11 0 Default 1088 Kbps Enter the fixed upstream speed Adaptive Max Dn Speed 7168 6272 5120 4480 3200 2688 2560 2240 1920 1600 1280 102...

Page 47: ...Encapsulation Indicates the protocol running on the selected port This field is read only On hook Tx Power 10 7 4 1 2 dBm Default 10 dBm The transmit power level used for the on hook state Both the AN...

Page 48: ...rt Default EtherHDLC Use Ctrl v for a pop up menu with available selections Choose from the following EtherHDLC for IP packet applications FUNI MPOA for 8314 cards only with a 6351 endpoint NOTE If yo...

Page 49: ...rd Information screen B A A for card model number Used in combination with the SN On hook Voltage Drop Threshold See CO and SN On hook Voltage Drop Threshold Settings below SN On hook Voltage Drop Thr...

Page 50: ...t LT NT is used for timing while LT is used for data One and only one IDSL port in each chassis must be dedicated as NT and connected to the appropriate ISDN timing source in the CO This timing is the...

Page 51: ...r D to Disable Default D NOTE If you have made changes to this screen you must exit the screen then save the changes The changes are then activated You can only save changes on one port at a time Tabl...

Page 52: ...herHDLC Use Ctrl v for a pop up menu with available selections Choose from the following EtherHDLC for IP packet applications FUNI MPOA for 8344 cards with a 6341R2 or 6342R2 endpoint only NOTE If you...

Page 53: ...or the logical layer of the selected interface Procedure To view DSL card information configure Maximum Transmission Unit MTU settings bind filters to DSL interfaces or restart stop disable or monitor...

Page 54: ...ets in the upstream direction from the client to the NSP server Outbound Filter Name Enter the filter name with a maximum of 12 characters This field appears only if the DSL interface is selected To v...

Page 55: ...nu of the Bridge screens to configure bridging information such as aging timeout for MAC Media Access Control entries and VNID tagging Procedure 1 Follow this menu selection sequence Configuration Bri...

Page 56: ...2 1Q VLANs must be configured on the IPC when a DSL port card with an Ethernet Network interface is used However 802 1Q VLANs are not required when a DSL port card with an ATM Network interface is use...

Page 57: ...as enabled for the old VNID delete all dynamic client entries along with their associated ARP and MAC entries Exception When Using a DSL Router This section presents an example of an exception when IP...

Page 58: ...erface per port is allowed 4 Enter the number of the VNID to be assigned to this port 2 through 4000 at the Active VNID prompt For DSL port cards with an Ethernet network interface if you want a VNID...

Page 59: ...ompt 4 Enter the IP Address of this user at the Enter client IP address nnn nnn nnn nnn prompt Enter the IP addresses of all clients behind the nonrouter SN if IP Scoping or IP Filtering is enabled If...

Page 60: ...re are a maximum of 16 entries per 4 and 12 port cards or 32 entries per 24 port card If VNID Tagging is disabled see General General Bridge Parameters A E A on page 3 24 only one VNID appears on this...

Page 61: ...the user with Administrator permission the ability to configure one VNID association on an individual port interface Item Enter the Item number identifying the row listing the desired VNID 1 10 Defaul...

Page 62: ...1 1 through dsl12 1 12 port DSL card interface dsl1 1 through dsl24 1 24 port DSL card interface Default dsl1 1 Only one interface per port is allowed User Enter 0 to add a new client or enter an exis...

Page 63: ...f time that a packet will remain in the system while waiting for address resolution Range 1 255 minutes Default 3 NOTE If you have made changes to this screen you must do a card reset for the changes...

Page 64: ...N Configuration screen to configure endpoint Service Node information Procedure 1 Follow this menu selection sequence Configuration SN Configuration A F 2 The SN Configuration menu appears Enter the d...

Page 65: ...ters Enter the location of the SN Default nowhere System Circuit ID 32 alphanumeric characters Model Num Model number of card This field is read only Serial Num Serial number of card This field is rea...

Page 66: ...ens Use the Filters submenu to add delete or edit an IP or Ethernet filter Procedure 1 Follow this menu selection sequence Configuration Filters A G 2 The Filters menu appears Enter the desired value...

Page 67: ...d rules in the following sequence 1 Define each filter using the IP Filters screen A G A The following is an example of an IP Filter Table An inbound filter acts on packets in the upstream direction f...

Page 68: ...vely forwarded or discarded based on the conditions specified in the rule If you change the ICMP field to Selective the ICMP Filter Configuration screen appears 4 To filter select the type example 3 3...

Page 69: ...filter using the Ethertype Filter Table A G B 2 Enter 0 zero to add a new filter The Ethertype Filter Configuration screen appears 3 Configure the filter by responding to the prompts in the input fiel...

Page 70: ...ltiple rules for an IP filter A filter consists of a set of rules applied to a specific interface to indicate whether a packet received or sent out of that interface is forwarded or discarded You can...

Page 71: ...ort number specified in the packet and the rule specify one of the following Ignore Ignore ports EQ Equal to NEQ Not Equal to GT Greater than LT Less than In_Range Within the specified range Out_Range...

Page 72: ...etes all the rules associated with that filter Ethertype Filter Ethertype Filter Configuration screen A G B Allows you to build multiple rules for an Ethertype filter A filter consists of a set of rul...

Page 73: ...e statistics card status and physical and logical interface status information is presented Most of the Monitoring screens are read only that is the screens displayed are designed to help you gather p...

Page 74: ...Use the Card screens to display read only system information Procedure To view general card information login history and the system log 1 Follow this menu selection sequence Monitoring Card B A 2 The...

Page 75: ...v1cards only ReachDSL Rel Version of ReachDSL firmware for ReachDSL v2 cards only IUT Revision Version of the ISDN U Interface Transceiver for IDSL cards only A valid revision is displayed only if all...

Page 76: ...l ports The port cards with an ATM Network Interface allow you to select SAR statistics B SAR Stats rather than Ethernet statistics Procedure To view the active ports list Ethernet or SAR statistics a...

Page 77: ...GB26 70 April 2002 4 5 The following is an example of an Ethernet Statistics screen B B B for DSL cards with an Ethernet Network Interface The following is an example of a SAR Statistics screen B B B...

Page 78: ...nternal or external MAC Address LAN or MAC address of the Ethernet port Bytes received Number of bytes received by the Ethernet port since the last reset Packets received Number of packets received by...

Page 79: ...to each of the interfaces Local origin Locally transmitted packet for example Ping Discarded Packets discarded MTU Exceeded Packets received above the Maximum Transmission Unit MTU setting Errors Numb...

Page 80: ...r Bad HEC Calculated header check value does not match value contained in the header Abort An abort cell was detected while the packet was being reassembled Startless An end cell was received while lo...

Page 81: ...et the counters Port Name Port name for example dsl1 1 through dsl12 1 for 12 port cards Initialized EtherHDLC Ports For example dsl1 1 through dsl12 1 for 12 port cards Bytes Received Number of bytes...

Page 82: ...lower error rate with a higher tolerance The margin is averaged over five measurements dn min margin1 Measure of the noise minimum margin on the specified port in the downstream direction A positive...

Page 83: ...am performance data has been received across the DSL link from the endpoint SN All Data pkt rcv dn Number of downstream packets received pkt snt dn Number of downstream packets sent pkt lost dn Number...

Page 84: ...itor dn margin1 Measure of the noise margin on the specified port in the downstream direction A positive margin number reflects a lower error rate with a higher tolerance up margin1 Measure of the noi...

Page 85: ...unters increment in real time and you may press Ctrl r at any time to reset the counters Port Name Enter port name for example dsl1 1 through dsl12 1 for 12 port cards you wish to monitor NOTE For the...

Page 86: ...ens to display read only system information about interfaces Procedure To view the active interfaces list and interface status list 1 Follow this menu selection sequence Monitoring Interfaces B C 2 Th...

Page 87: ...Not applicable Port Name Port linked to this interface The only information that changes on this screen is the state active or port wait column Status Interface Status B C B Displays a list of additio...

Page 88: ...Screens Use the Bridge screens to display read only system bridge information Procedure To view bridge information 1 Follow this menu selection sequence Monitoring Bridge B D 2 The Bridge menu appears...

Page 89: ...r sar1 Entry Enter the MAC table entry number you wish to view Entries Number of entries in the MAC table Bridge Timer Secs Timer that is used to show dynamic MAC addresses Entry number MAC Address MA...

Page 90: ...port cards etc you wish to monitor User to Display Enter a number in the range of 1 32 corresponding to the number of users Total Total number of entries in the Client VNID table static user dynamic u...

Page 91: ...Line Sequential number of line IP Address Internet Protocol Address MAC Address MAC address associated with the IP address An incomplete can be shown in this column for some internal entries such as t...

Page 92: ...n A B B System Name 16 alphanumeric characters Name assigned to the endpoint System Contact 32 alphanumeric characters Name or number of the person responsible for the endpoint System Location 16 alph...

Page 93: ...4 21 DSL Monitoring Filters Screens Use the Filters screens to display configured IP and Ethertype filter information Procedure 1 Follow this menu selection sequence Monitoring Filters B G 2 The Filte...

Page 94: ...rules you must have Administrator level access and use the Configuration Menu A G A Refer to Table 3 6 Filters Options in Chapter 3 DSL Card Configuration Ethertype Filter Table B F B The Ethertype Fi...

Page 95: ...ns Use the Diagnostics submenu to perform selftests or view alarm status Procedure To view alarm and test information 1 From the Hotwire DSL Menu select Diagnostics D 2 The Diagnostics menu appears Se...

Page 96: ...are sent to the SN at 10 percent of the line rate and echoed back to this card where they are counted and checked for errors The running time of the test can be specified and the test will continue u...

Page 97: ...5 in the Duration field The test runs until you select Stop Test Start Test Type y to start the test You may display the results of the test just started or you may start a BERT on another interface b...

Page 98: ...5 Diagnostics and Troubleshooting 5 4 April 2002 8000 A2 GB26 70 Example of BERT on 8344 SDSL Card Example of BERT on 8314 ReachDSL Card...

Page 99: ...MCC Card System Log Major Alarms Use Table 5 2 Major Alarms to determine the appropriate action to take for each Major Alarm Table 5 2 Major Alarms 1 of 3 Alarm Action Selftest Failure 1 Check the Se...

Page 100: ...eshold A trap message is sent if the number of DSL link down events in 15 minutes exceeds the selected value If the threshold is set low 1 4 and the link is currently down then there may be a local lo...

Page 101: ...DSL card is bad that port can be disabled You may continue to use the card until it is convenient to replace it DSL Card Not Responding LEDs on card are out or MCC is showing an alarm 1 Check to see...

Page 102: ...argin Low A trap message is sent if margin falls below selected value If DSL speed is set to a Fixed Rate you may choose to lower the speed in the direction indicated by the threshold alarm Fixed Up S...

Page 103: ...ere errors if this is deemed to be necessary Example SYSLOG Messages Interpreting SYSLOG messages sometimes involves viewing a series of messages to determine the problem Event messages can indicate t...

Page 104: ...ing SYSLOG message have been received 02 18 2000 11 13 15 Link Transition Threshold Exceeded port DSL2 Meaning The number of DSL retrains transitions has exceeded the Link Down Count configured on the...

Page 105: ...Network Problems To provide a practical aid in the isolation and resolution of Layer 2 network difficulties the guidelines in this section provide information on troubleshooting a generic network con...

Page 106: ...Check the ARP tables on the client AN and router Make sure a default route is configured on the MCC card screen A E A The following table provides an overview of the sequence of troubleshooting proce...

Page 107: ...eway Router When the client cannot ping the gateway router specific fault isolation procedures begin with the first network segment client to service node SN 99 16172 01 O I Next Hop Router NHR DSLAM...

Page 108: ...ake sure the NIC and drivers are correctly installed 7 Make sure the correct Service Node firmware is being used Layer 2 Network 1 If static addressing is used make sure the client has its correct IP...

Page 109: ...client screen B E B If the MAC address appears and all items in the previous section have been examined it is safe to assume that this network segment is functioning Skip this section and go to Table...

Page 110: ...1 6 7 12 and 13 18 9 Make sure the loop characteristics are within ReachDSL MVL RADSL SDSL specifications Layer 2 Network 1 On the AN if using static IP addressing make sure the address is correctly c...

Page 111: ...orrect MAC address appears on the IPC and all the items in the previous sections have been examined it is safe to assume that this segment of the network is functioning properly Skip this section and...

Page 112: ...as the group number on the IPC 2 Make sure a card VNID is entered screen A E B If VNID tagging is disabled Card VNID should be set to none 3 Make sure the appropriate VNID is active on the correct po...

Page 113: ...ropriate LEDs 4 If there is no connection between the router and IPC invert the clocking on one or both DSU CSUs Layer 2 Network On the IPC 1 Set payload scramble to false To turn PLScramble on or off...

Page 114: ...twork 1 On the router make sure that the defined line characteristics agree with the characteristics defined on the IPC 2 Make sure a virtual circuit is configured under the respective ATM subinterfac...

Page 115: ...iew Transmit statistics and choose a port Screen B A C to view System Log Examine Slow Performance Screen B B B Slow performance could result from errors seen on this screen Make sure the DSLAM and IP...

Page 116: ...5 Diagnostics and Troubleshooting 5 22 April 2002 8000 A2 GB26 70...

Page 117: ...ew version of code into each of the DSL cards before you download and apply a new version of code into the MCC However if you are upgrading from MVL to ReachDSL you must ensure that the MCC card is at...

Page 118: ...e When you are attempting to download to the DSL cards refer to Table 3 1 Card Options in Chapter 3 DSL Card Configuration In general the following describes what to expect when you have initiated a d...

Page 119: ...follow the menu selection sequence Configuration Card Download Code Apply Download A A F B NOTE If your DSL card remains in Download Only mode for the system to become fully functional again you must...

Page 120: ...A Download Code A 4 April 2002 8000 A2 GB26 70...

Page 121: ...rd removed objective 7 hot_sys mib Hotwire system warning Configuration change affecting the entity MIB 1 hot_domain mib Enterprise MIB Cold start warning Card has been reset and performed a cold star...

Page 122: ...warning Port speeds decreased to lower bound thresholds 2 hot_xdsl mib Hotwire XDSL interface xDSL port speed normal normal Port speed now above lower bound threshold 102 hot_xdsl mib Hotwire XDSL int...

Page 123: ...software has detected an internal device failure but the Service Node is operating 18 hot_xdsl mib Hotwire XDSL interface SN device mismatch minor Service Node identified on port n does not match dev...

Page 124: ...B Traps B 4 April 2002 8000 A2 GB26 70...

Page 125: ...m provides high speed Internet or corporate LAN access over traditional twisted pair copper telephone wiring The ReachDSL technology Operates over existing copper wire with existing telephone jacks Us...

Page 126: ...fax machine End user system is used to represent any PC with an Ethernet connection and ReachDSL based service RJ11 wall jack is used to represent either an RJ11 or an RJ14 wall jack The RJ14 wall jac...

Page 127: ...hDSL TST LINE ETHERNET ALM PWR TX RX 01 17003 Power green Alarm red Test yellow Transmit Receive green Ethernet Link green DSL Line green LED Condition Status PWR ON ReachDSL modem has power ALM OFF O...

Page 128: ...ssover cable is installed Refer to Cables Connectors on page C 5 LINE LED is off Verify that the DSL LINE cable is securely installed on both ends If the problem continues contact the service provider...

Page 129: ...eachDSL Modem supports up to 256 MAC entries Cables Connectors Standard twisted pair CAT3 or better cables are recommended The LINE and PHONE interface connectors use 6 pin non keyed modular plugs RJ1...

Page 130: ...rossover cable Pin Function 1 10BaseT TX D 2 10BaseT TX D 3 10BaseT RX D 4 5 Not used 6 10BaseT RX D 7 8 Not used 98 16055a 8 Pin Plug Ethernet Cable Pin 1 Pin 8 10 100BaseT TX D 10 100BaseT TX D 10 1...

Page 131: ...plastic anchors Drill and 3 16 drill bit for the plastic anchors Screwdriver A template with the dimensions for the two screws is provided See ReachDSL Modem Hardware Template on page C 8 Procedure T...

Page 132: ...C Hotwire 6350 ReachDSL Modem C 8 April 2002 8000 A2 GB26 70 ReachDSL Modem Hardware Template 5 10 01 17014 Top Bottom...

Page 133: ...mum 0 6A SELV Approvals FCC Part 15 CISPR 22 Other Certifications Class B digital device Class B Refer to equipment s label for approvals on product Physical Environment Operating temperature Storage...

Page 134: ...C Hotwire 6350 ReachDSL Modem C 10 April 2002 8000 A2 GB26 70...

Page 135: ...uration menu 2 11 Configure active VNID on RADSL or MVL port interface 3 22 static users 3 23 subnet masks 3 2 VNID s on RADSL or MVL cards 3 20 Control Interface screen 3 18 screen 3 18 Current Users...

Page 136: ...12 Multiple Virtual Lines MVL 1 4 N Naming Conventions 3 1 navigation keys 2 1 2 4 network interface options 3 5 3 18 3 29 3 34 4 3 4 6 4 15 4 17 4 20 4 22 5 2 network problems intranetworking commun...

Page 137: ...SDSL 1 4 SYSLOG 4 4 5 9 system header line 2 2 System Information screen 3 5 T Time Date screen 3 5 Troubleshooting 5 5 Cannot Upload Configuration to a UNIX Server 5 20 network problems 5 11 network...

Page 138: ...Index IN 4 April 2002 8000 A2 GB26 70...

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