24
Troubleshooting Your SuperLine IAD
Symptom
Action
All indicators remain
ON.
The SuperLine IAD is not functional. If the indicators remain
ON after five minutes, unplug the power cord and plug it
back in. If the problem continues, contact your service
provider.
ALM indicator
remains ON.
(PWR is ON and
ETHERNET may be
ON.)
The power-on self-test has failed. Unplug the power cord
and plug it back in. If the problem continues, contact your
service provider. Also see the entry for
ALM and TST
indicators remain ON.
TST indicator blinks
or remains ON. (PWR
is ON and LINE and
ETHERNET may be
ON.)
This indicator may be on in conjunction with the ALM
indicator. Also see the entry for
ALM and TST indicators
remain ON. If the TST indicator blinks or remains ON and
the ALM indicator is OFF and additional line service is not
available, unplug the power cord and plug it back in. If the
problem continues, contact your service provider.
ALM and TST
indicators remain ON.
(PWR will be ON and
LINE and ETHERNET
may be ON.)
Your service provider has initiated a test or upgrade of your
SuperLine IAD. This operation may be performed
periodically to ensure your SuperLine IAD operates to its full
potential. The condition normally lasts only a few minutes.
During this time your existing (BASE) phone continues to
operate, but your additional lines are not available. If this
condition persists for more than 10 minutes, unplug the
power cord and plug it back in. If the problem continues,
contact your service provider.
ETHERNET indicator
is OFF. (PWR is ON
and LINE may be
ON )
Verify that the Ethernet 10BaseT cable is securely installed
at both ends, and at least one PC or hub is connected and
powered on.
ON.)
Verify that the correct straight-through or crossover cable is
installed. Refer to
High-Speed Data Service on page 22.
LINE indicator is OFF.
(PWR is ON.)
Verify that the phone cable connected to the LINE jack is
securely installed at both ends. If the problem continues,
contact your service provider.
Verify that the additional line has a dial tone. If there is no
dial tone, contact your service provider.
LINE indicator is ON
and there is no dial
tone on your
additional line
phones. (PWR is ON
and ETHERNET may
be ON.)
The link has been established but there is no data
transmission. If the problem persists, contact your service
provider.
