Pantum P1000 Series Service Manual Download Page 74 | Manualshive

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6.1 Introduction

In this section, some methods for dealing with problems are introduced so the repair technician
can use them when trouble occurs. Since we cannot foresee every problem, we illustrate solutions
to some common problems as a reference. If the repair technician is able to analyze and diagnose
trouble correctly, the following examples are helpful for solving other problems not described in
this service manual.

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Summary of Contents for P1000 Series

Page 1: ...Pantum Monochrome Laser Printer Service Manual P1000 P2000 Series...

Page 2: ...Co Ltd Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws Disclaimer The information contained herein is subject to change wi...

Page 3: ...rinter since the printer may be a fire hazard Laser Safety Statement and Safety Information Since radiation emitted inside the device is completely confined within protective housings and external cov...

Page 4: ...e housing in place or the laser may damage the service operators eyes When servicing the printer make sure all parts are accounted for and properly reassembled or the printer may not operate properly...

Page 5: ...lled out from the electrical outlet Touching the power supply plug with a wet hand can result in an electric shock Parts of the printer will be hot after printer operation Do not touch the fuser unit...

Page 6: ...Install print cartridge subassembly 12 2 3 2 Print a test page 14 2 3 3 Driver installation 15 2 4 Printing method 19 2 4 1 Printing from automatic insertion tray 19 2 4 2 Printing from manual feed sl...

Page 7: ...ble engine panel 52 4 3 11 Disassemble fixing unit 53 4 3 12 Disassemble transfer unit 54 4 3 13 Disassemble LSU 55 4 3 14 Main motor 56 4 4 Lubrication 56 4 4 1 Gear lubrication 57 4 4 2 Shaft lubric...

Page 8: ...vii 6 3 4 Paper jam 79 6 3 5 Image defects 83...

Page 9: ...1 Chapter 1 Product description 1 1 Features 1 2 Overview 1 3 Specification...

Page 10: ...essive images 3 Low operating costs Economically priced printer cartridges and an impressive 2 300 page high yield printer cartridge option provide low operating cost with minimal interruptions to the...

Page 11: ...3 1 2 Overview 1 2 1 Front view 1 Output bin Cartridge cover 2 Control panel 3 Paper discharge tray 4 Manual feed guide 5 Automatic feed guide 6 Paper stop 7 Manual feed slot 8 Automatic paper tray...

Page 12: ...4 1 2 2 Rear view 1 USB interface connector 2 Power receptacle 3 Power switch Right side cover Rear cover...

Page 13: ...scharge Printed face down Basic features Warm up 24 seconds Print first sheet P1000 Series 11seconds below P2000 Series 10seconds below A4 80g Print speed P1000 Series 16ppm A4 80g P2000 Series 20ppm...

Page 14: ...ay 1 automatic feed Applicable sheet weight 60g 105g Max size 216 356 LGL Min size 105 148 A6 Tray 2 manual feed Applicable sheet weight 60g 163g Max size 216 356 LGL Min size 105 148 A6 Only one pape...

Page 15: ...Statement 140 x 216 mm A5 148 x 210 mm A6 105 x 148 mm Envelope No 10 Env 105 241 mm Monarch Env 98 191 mm DL Env No 5 Env 110 220 mm C5 Env No 7 Env 162 229 mm C6 Env 114 162 mm ZL No 6 Env 230 120 m...

Page 16: ...8 Chapter 2 Installation and basic operation 2 1 Installation Requirements 2 2 Unpack the Box 2 3 Printer Installation 2 4 Printing Method 2 5 Control Panel Operation...

Page 17: ...lace the equipment near a standard power supply socket so it can easily be unplugged in the event of an emergency Only use the printer within the following temperature and humidity ranges Temperature...

Page 18: ...server2008 32 bit Chinese Windows server2008 64 bit Chinese Vista 32 bit Chinese Vista 64 bit Chinese Windows7 32 bit Chinese Windows7 64 bit Chinese Windows 2000 32 bit English Windows XP 32 bit Engl...

Page 19: ...npack the box Printer 1pcs Print cartridge 1pcs USB interface cable 1pcs Power cord 1pcs CD ROM 1pcs Quick setup guide 1pcs Pantum warranty 1pcs Note Some parts and components will vary in different c...

Page 20: ...gently and evenly to disperse the toner in the print cartridge 3 Remove the protective cover transport lock on the bottom of the cartridge 4 Open the cartridge cover and use the guides along the sides...

Page 21: ...13 5 Close the cartridge cover and power on the printer The yellow indicator light should be off 6 Print a test page...

Page 22: ...the discharge cover is closed and the AC power supply cable is plugged into the wall and into the printer 3 Switch on the printer check whether the indicator light is ready 4 Press the button on the...

Page 23: ...screen doesn t appear please click My Computer and open CD ROM and then double click Setup exe To install the printer driver 1 Put the CD ROM that came with your printer in the CD drive of your PC The...

Page 24: ...fferent than the printer being installed the driver installation will fail 3 Select the language from the drop down list then click Next Before clicking Next you can click the Installation Information...

Page 25: ...tallation will terminate 5 The installation will begin copying files to your computer Do not turn off the computer or run other operations while the driver is copying files to your computer 6 When all...

Page 26: ...ver updates and other alerts to keep your printer up to date If you want to reinstall or update the driver remove the old driver first If you do not remove the previous driver before reinstallation th...

Page 27: ...sheets for heavier bond 3 After loading paper into the automatic paper tray or manual feed slot adjust the feed guides snuggly against the sides of the paper 2 4 1 Printing from automatic insertion tr...

Page 28: ...manual feed slot the printer will always print to that media first Load a piece of paper or an envelope into the manual insertion tray using both hands Note 1 Load the paper on the manual insertion tr...

Page 29: ...revious page has fed completely through the slot until all pages have been completed Note Make sure the paper discharge extender is raised to avoid documents slipping for the output bin We suggest tha...

Page 30: ...d the same size envelope in the driver as the envelopes you plan to print Do not use manual duplex printing with envelopes Most envelopes will work properly in the printer But some may have problems i...

Page 31: ...back into the printer Using the manual duplex printing function can lead to paper jams or poor printing quality For information about how to deal with paper jams refer to Section 6 3 Using the automa...

Page 32: ...r Using the manual feed slot 1 Load the appropriate media into the manual feed slot before printing The printer will start in manual feed mode automatically when you complete this step 2 Check the Man...

Page 33: ...nd the leading edge top of the page feeding into the printer first 7 Click Continue on the Status Monitor 8 Continue feeding each sheet of paper one page at a time with the back side up and the leadin...

Page 34: ...continuing a job that may have been interrupted due to a paper out condition finishing the first side of a manual duplex job or other similar reason 2 The ATTENTION indicator Red indicates an error O...

Page 35: ...o the printer but it is not printing If the Ready LED indicator is flashing continually with no output press the Continue cancel button to print the data currently residing in memory There is no paper...

Page 36: ...Printing Press and hold Cancel the current print job Error There is a job printing Press and hold Cancel the current print job Out of paper Load paper The printer will resume printing automatically Mi...

Page 37: ...o print test page using the Control Panel button Hold down the button for 3 minutes the printer will print a test page automatically To print test page using the printer driver If you are using the Pa...

Page 38: ...current settings by using the printer driver Select Pantum P1000 P2000 series in Start menu and find P1000 P2000SM EXE Then double click this item to open the following status page and click Print In...

Page 39: ...31 Chapter 3 Operation Theory 3 1 Electronic Configuration 3 2 Structure...

Page 40: ...itry Low voltage power supply module High voltage power supply module RAM module Data control module External devices Operating module Control Panel Engine control module Imaging system Laser unit Mot...

Page 41: ...er operation theory The print controller manages the entire printing process as illustrated below PC Printer driver Print command and image data Print Controller Engine controller State Upload VIDEO c...

Page 42: ...ck diagram of the print controller ASIC circuit USB module CPU SDRAM Interface Image processing module ROM interface Image interface GPIO IIC interface module UART interface 20 PIN engine interface US...

Page 43: ...35 3 2 Construction 3 2 1 Print engine imaging system...

Page 44: ...er Control panel Motor Gear assy Right side cover Right guide Top protective cover of LSU Top cover Discharge tray Rear cover Fixing assy Transport Unit LSU assy Printer frame Data board Left guide Hi...

Page 45: ...of the OPC after it has been exposed 5 Supply Roller 1 Removes any residual toner on the developer roller from the previous print image 2 Supplies new toner for the developer roller 3 Charges the tone...

Page 46: ...charge on the surface of the OPC Exposure When the photoconductor OPC is exposed to the laser beam the charge on the OPC is removed The area on the OPC that was not exposed maintains its charge creat...

Page 47: ...causes the toner to adhere to the area of the exposed OPC to form a visible image Transfer When the sheet to be printed on goes between the transfer roller TR and OPC a high voltage is exerted on the...

Page 48: ...the OPC Fix A heating roller set at the designated temperature melts the toner onto the sheet when the sheet passes between it and the pressure roller The pressure roller solidifies the toner by press...

Page 49: ...sor Optical Sensor Bottom right of the transport unit Feed Sensor Optical Sensor Bottom right of the transport unit Exit Sensor Optical Sensor Top left of the engine board Print cartridge top cover sw...

Page 50: ...42 Chapter 4 Disassembly and reassembly 4 1 Safety precautions 4 2 Disassembly process fig 4 3 Disassembly process 4 4 Lubrication 4 5 Lead free solder instruction...

Page 51: ...the printer 1 Pay attention to the warning labels on the printer 2 Do not lose screws gaskets or the other disassembled parts and accessories 3 Lube the gears properly as described in this chapter 4...

Page 52: ...44 4 2 Disassembly flow chart...

Page 53: ...Unplug the AC power cord from the printer port 4 3 2 Print cartridge subassembly 1 Remove the print cartridge after opening the discharge tray add the protective cover to the bottom of the print cart...

Page 54: ...46 4 3 3 Paper tray Remove any sheets from the automatic paper tray or manual feed slot and push the paper stop to its innermost position then close the automatic paper tray...

Page 55: ...rd tools Please use a smooth rounded tool with a thickness of about 1 mm to 1 5mm 4 3 5 Top cover 1 See section 4 3 4 above After removing the rear cover you can open the discharge tray to release the...

Page 56: ...48 then release them to remove the top cover...

Page 57: ...e two screws after releasing the front cover then loosen four hooking tabs and remove the front cover Note To avoid damaging the hooking tabs please use a soft rounded tool with thickness of about 1 1...

Page 58: ...50 2 Release bottom screws 3 Loosen hooking tabs gently and then remove the right side cover...

Page 59: ...51 4 3 8 Disassemble left side cover 1 See section 4 3 6 Release two top screws after removing front cover 2 Release bottom screws 3 Loosen the hooking tabs gently and then remove the left side cover...

Page 60: ...tion 4 3 7 Release the three screws after removing right side cover and then remove the data board 4 3 10 Disassemble engine panel 1 See section 4 3 9 Release the three screws after removing data boar...

Page 61: ...fixing unit 1 See sections 4 3 7 and 4 3 8 Release four screws after removing right side cover and left side cover separately and then disassemble engine side board Note When disassembling engine sid...

Page 62: ...he left 3 Release three screws on the right and then disassemble fixing unit 4 3 12 Disassemble transfer unit 1 See section 4 3 11 Remove five screws at corners and bottom of development unit and then...

Page 63: ...55 4 3 13 Disassemble LSU 1 See section 4 3 6 Remove two screws at right and left after disassembling front cover and then remove LSU upper frame cover...

Page 64: ...rews which fix the motor after removing LSU and then disassemble motor 4 4 Lubrication To ensure the smooth movement of mechanical parts and the electric transport of printer lubrication oil must be a...

Page 65: ...57 4 4 1 Gear lubrication Note Heat roller gear must be coated with high temperature tolerance lubricant Heat roller gear must be coated with high temperature tolerance lubricant...

Page 66: ...58 4 4 2 Shaft lubricating The lubrication should be applied to shaft and gears and the different shafts need different lubrications Common lubrication Conducting lubrication...

Page 67: ...older is darker and rougher The part with lead free solder will display shrinkage cracking Observed by 10 times magnification 3 The lead free mark on PCB Mark LF with silkscreen printing or with a lab...

Page 68: ...melted solder to cool down and solidify and it must be maintained longer in the welding area after removing the soldering iron 7 The welding operation needs local ventilation system and special glove...

Page 69: ...61 Chapter 5 Regular maintenance 5 1 Cleaning Inside Printer 5 2 Consumables Replacement...

Page 70: ...o be unable to work normally so regular cleaning is recommended Warnings To avoid damage due to wrong operation please comply with the warnings as follows during any repair procedure Make sure your pr...

Page 71: ...r Fixing entrance May cause paper jam when dirt accumulates here You can brush the dirt lightly from the printer Heating Roller The heating roller won t stick to toners although some residual toner on...

Page 72: ...cartridge into the guides then push gently but firmly until the cartridge snaps into place Note Remember to install the cartridge in the printer immediately after taking off the drum shutter to minimi...

Page 73: ...65 Chapter 6 Error indications and troubleshooting 6 1 Introduction 6 2 Error Indications 6 3 Trouble shooting...

Page 74: ...ian can use them when trouble occurs Since we cannot foresee every problem we illustrate solutions to some common problems as a reference If the repair technician is able to analyze and diagnose troub...

Page 75: ...y problem For further information about paper please refer to paper in section 1 3 2 3 Consumables Please check and confirm that The indicator on control panel is on Please refer to Indicator in 2 5 1...

Page 76: ...comply with the following warnings during any repair work Make sure your printer is powered off before repairing to avoid damage or injury The printer is at a high temperature shortly after usage Do n...

Page 77: ...aper jam near the discharge tray The red indicator is on while the bicolor indicator is off Indicates a paper jam near the discharge tray Discharge tray opened The red indicator is off while the bicol...

Page 78: ...ter Trouble causes 1 There is no paper in paper tray 2 The paper sensor doesn t work Solutions 1 Load printing paper 2 Change the paper sensor Paper feed failure Trouble causes 1 Papers are placed imp...

Page 79: ...isn t installed 3 Chip on print cartridge is damaged 4 There is a poor contact on chip of print cartridge Solutions 1 Install the print cartridge correctly 2 Install the chip in print cartridge corre...

Page 80: ...a board 3 LSU error Solutions 1 Connect the conductive cord correctly 2 Replace data board 3 Replace the LSU Engine board mismatched Trouble causes 1 Data board mismatches with engine board Solutions...

Page 81: ...n Change feed roller M2 Endless feeding Trouble causes Solution Wrong electromagnet signal Check input signal of electromagnet make sure the signal wire of electromagnet is normal Weak spring in elect...

Page 82: ...74 M5 Second feed Trouble causes Solution Paper isn t loaded properly Make sure paper is loaded properly Separation pad is soiled or worn Clean or replace the separation pad...

Page 83: ...rt is proper or not Check whether the printer driver is installed or not If using Windows OS check the OS program causes printer not working if the printer driver is installed properly Adjust the sett...

Page 84: ...ow voltage power supply Replace engine board Trouble causes Solution Bad connective wire Make sure the wire is connected properly and good quality wire Bad main motor Change other motors check whether...

Page 85: ...breaks Make sure the connecting wire on electromagnet is connected properly High voltage power supply error Change the engine board Electromagnet error Change electromagnet Actuator no paper error Cha...

Page 86: ...lution FFC connecting movement control card and printing control card poorly contacted or unreliable Replace data board Engine board damaged Change for a new engine board Data board error Replace Data...

Page 87: ...ansfer roller Detect the length of paper less than 80mm The actuator feed is closed too early Check the actuator feed Paper top stays between the feed roller and the transporting roller Feeding delaye...

Page 88: ...d paper into the paper tray the printer should resume working automatically 2 Press the button on the control panel if it doesn t work and check if the jammed papers are all cleared After that you can...

Page 89: ...81 Paper Jam at the print cartridge unit 1 Open the discharge tray 2 Release the print cartridge...

Page 90: ...ling out the paper 5 Put the paper in paper tray in order and conduct the next printing job only after the indicator recovers to the ready state Paper Jam at the Paper Exit Pull the jammed paper out f...

Page 91: ...of the voltage terminals to developer 2 The developing roller may be stained OPC or charge roller is damaged 3 The transport unit is smoothly and slipping 1 Clean each voltage terminal of the charge s...

Page 92: ...ed transfer roller are installed improperly or transfer roller s coating or its bottom part is damaged 1 Replace developing roller and try again 2 Replace the left and right spring or shaft Light blac...

Page 93: ...ains on the back of pages 1 Transfer roller has been smudged 2 Fixing and pressure roller has been smudged 1 Clean or replace transfer roller 2 Clean fixing and pressure roller or change fixing unit P...

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