Panasonic Panafax UF-585, Service Manual

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5.8 Service Mode 8 (Check & Call)
5.8.1 Overview
This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine maintenance to their customers by
alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low
on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-registered telephone
number.
4. When the unit detects Low Toner, it can automatically transmit the Maintenance Alert Report to the pre-registered telephone
number.
5. When the unit detects Low Toner, it can automatically print out the Toner Order Form with pre-registered order information.
5.8.2 Printer Reports
• Conditions under which a report can be printed or transmitted
1. Manual print
The Printer Report can be printed by Service Mode 3 (See Section 5.3.2).
2. Automatic transmission/printout
3. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service Alert Report to the
pre-registered telephone number. However, the unit will not transmit the Service Alert Report if it finds the same error within
the same date in the error log.
4. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report to the pre-registered
telephone number. Refer to the Printer Error Code Table.
5. Toner Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-registered order
information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory transmission (Retry,
Incomplete, File List, Display while it is transmitting, Journal).
• Printer Error Code Table
Note:
1. Transmission Report: o = Service Alert Report,, x = Maintenance Alert Report
2. Condition: R = Receive Mode, C = Copy Mode, S = Standby Mode, T = Transmit Mode
Into.
Code
Printer
Error Code
LED/LCD Log
only
Tx Report Condition Content of Error
001 11 JAM o R/C Paper Jam 1st Cassette.
002 12 JAM o R/C Paper Jam 2nd Cassette.
007 14-18 JAM o R/C Paper Exit Error.
010 00 NO PAPER R/C No Paper in 1st or 2nd Cassette.
011 64,65 NO Cassette S No 1st or 2nd Cassette.
021 22-26 o o R/C Fuser Problem / LP Thermistor disconnected
Problem.
041 00 TONER o S/R/C No Toner
043 00 TONER o x S/R/C Low Toner Warning
045 61 TONER o S No Toner Cartridge
051 54 o o S/R/C Printer Error
054 31,32,36 o o R/C LSU Problem
055 81,82 o o S/R/C No response from LP Controller
060 Rx Door Open