Panasonic OneHome BB-HCM331A Installation/Troubleshooting Manual Download Page 10

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Installation/Troubleshooting

1.2

Included Accessories

The following items are provided with the camera. Additional pieces can be ordered
by calling 1-800-332-5368.

Main Unit

—1 pc.

AC Cord

—1 pc.

Order No.: PSJA1069Z

Setup CD-ROM

—1 pc.

Order No.: PSQX3511YCD

Flexible Stand

—1 pc.

Order No.: PSKL1020W

Installation/
Troubleshooting
(This manual)

—1 pc.

Screws for
Flexible Stand

—3 pcs.

Order No.: PQHE5004Y

AC Adaptor

—1 pc.

Order No.: PQLV202W

Sunshade

—1 pc.

Order No.: PSKV1051Z1

Putties

—1 set (4 pcs.)

Order No.: PSHG1259Z

Self Bonding tape

—1 pc.
Order No.: PSHG1235Z

Connector Cover

—1 pc.
Order No.: PSYCHCM331N

Screws

—4 pcs.

Order No.: XTN26+10GVW

Summary of Contents for OneHome BB-HCM331A

Page 1: ...lease read this manual before using and save this manual for future reference Network Camera Panasonic Network Camera Website http www panasonic com netcam for customers in the USA or Puerto Rico Mode...

Page 2: ...ork Camera is called Camera in this Installation Troubleshooting Trademarks Adobe Acrobat and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States a...

Page 3: ...ystem Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows Me Microsoft Windows 98SE CPU For viewing single camera Pentium III 800 MHz or greater is recommended For viewing multiple cameras P...

Page 4: ...vice Providers do not yet support IPv6 many local networks already use it When your ISP supports IPv6 your Panasonic Network Camera will be ready For more information you wish to visit http www ipv6 o...

Page 5: ...on the LAN 16 1 6 Setting up Internet Access to the Camera 20 1 7 Viewnetcam com Service IPv4 IPv6 24 1 8 Connecting the Camera to a Router Supporting UPnP IPv4 Only 26 1 9 Connecting the Camera to a...

Page 6: ...Installation Troubleshooting 6 2 7 SD Memory Recording 56 2 8 IPv6 56 2 9 IPsec 57 2 10 Miscellaneous 59...

Page 7: ...lked on or pinched particularly at plugs convenience receptacles and the point where they exit from the unit 9 The AC cord is used as the main disconnect device ensure that the socket outlet is locate...

Page 8: ...for help Environment Do not install the camera where the temperature is less than 20 C 4 F or greater than 50 C 122 F Allow 10 cm 4 inches clearance around the unit for proper ventilation Avoid exces...

Page 9: ...available to any third parties outside the user group When sending this product to be repaired with a company not related to Panasonic make back up copies of files if necessary and reset this product...

Page 10: ...1069Z Setup CD ROM 1 pc Order No PSQX3511YCD Flexible Stand 1 pc Order No PSKL1020W Installation Troubleshooting This manual 1 pc Screws for Flexible Stand 3 pcs Order No PQHE5004Y AC Adaptor 1 pc Ord...

Page 11: ...rophone The microphone picks up audio around the camera See page 27 of the Operating Instructions on the Setup CD ROM Power on Normal Operation 1 Updating Firmware Getting IP address 2 Got IP address...

Page 12: ...starts the camera see page 122 of the Operating Instructions on the Setup CD ROM SD Memory Card Slot See page 34 FACTORY DEFAULT RESET Button Resets settings to default see page 121 of the Operating I...

Page 13: ...or is stereo the audio is not Stand Mounting Hole See page 40 DC IN jack See page 15 External I O See page 119 of the Operating Instructions on the Setup CD ROM MAC Address see page 17 and Serial numb...

Page 14: ...thernet cable customer provided to the camera Note These instructions assume your PC is already connected to the Internet and your network includes a router 2 Connect the Ethernet cable to your router...

Page 15: ...nnect device ensure that the socket outlet is located installed near the equipment and is easily accessible Use only specified Panasonic AC adaptor PQLV202 Order No PQLV202W If the indicator does not...

Page 16: ...ee page 133 of the Operating Instructions on the Setup CD ROM for details 1 Insert the Setup CD ROM into the CD ROM drive of the PC The window is automatically displayed If the Network Camera Setup wi...

Page 17: ...nce the camera was turned on the camera cannot be set up from the Setup Program In this situation disconnect the AC cord from the outlet and reconnect it again The Setup Program may not list any camer...

Page 18: ...utton only Automatic Setup Local Access Only can be selected To set up the camera with Static or DHCP settings after performing the Automatic Setup Local Access Only run the Setup Program again and se...

Page 19: ...Explorer should be configured as follows This will not have any negative result on normal use To enable Internet access to the camera Click Next to set up the Internet access to the camera and go to...

Page 20: ...router and displays the MAC Addresses IP addresses and Port Numbers The MAC Address on the rear side see page 13 of the camera shows which camera you select on the Camera List window Note If more tha...

Page 21: ...able Choose Disable if you wish to restrict access to your local network Check if your router supports UPnPTM referring to the router s manual If UPnPTM is not supported the router has to be manually...

Page 22: ...rd that were set and click OK 8 After a while the Viewnetcam com FREE DDNS service website is displayed Follow the displayed instructions for registration If the message Failed to configure the router...

Page 23: ...ddress Port Number 10 When the Single Camera page is displayed the setup is completed Notes The banner is displayed only when Internet access is allowed on the camera To insure that the most current i...

Page 24: ...ails How the Viewnetcam com service works 1 Your ISP assigns a global IP address dynamically to a router or a camera The IP address changes regularly If you view the camera from the Internet the globa...

Page 25: ...al IP address In this case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be...

Page 26: ...Notes In some routers the UPnPTM feature is disabled by default Enable your router s UPnPTM feature following the router manual before you set up the camera See the Panasonic Network Camera support w...

Page 27: ...ust be assigned a unique port number 1 Access the camera see page 12 of the Operating Instructions on the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Static on the Network page The...

Page 28: ...u cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC address in the data field and click Set up camera Note...

Page 29: ...ubleshooting 29 For assistance please call 1 800 272 7033 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were...

Page 30: ...to the camera follow the procedures below When you are using a router supporting UPnPTM When you are using a router not supporting UPnPTM Follow the procedures shown on page 27 1 Enable the Auto Port...

Page 31: ...is not displayed see page 47 3 The Enter Network Password window is displayed and enter the user name and password that were set and click OK Note When Permit access from guest users is set on the Se...

Page 32: ...tab on the above When Security Warning window is displayed click Yes See page 33 Note For IPv6 connection see page 14 and page 15 of the Operating Instructions on the Setup CD ROM 6 Close the web brow...

Page 33: ...ad signed ActiveX Controls 2 Check Enable in Run ActiveX Controls and plug ins ActiveX Controls can be installed from the file on the Setup CD ROM 1 Restart the PC 2 Confirm that Internet Explorer is...

Page 34: ...Ensure that recording has been stopped before removing the SD memory card see page 82 of Operating Instructions on the Setup CD ROM If the SD memory card is removed while recording the image file will...

Page 35: ...CD sensor Use the sunshade in any conditions Do not install the camera in the location where sea breezes may hit the unit directly Avoid laying Ethernet cable underground or stringing it in the air Li...

Page 36: ...net cable to the Ethernet port 3 Connect the AC plug of the AC cord to the outlet 4 If you use External I O external speaker or external microphone put the cables through the connector cover Notes Con...

Page 37: ...is used for attaching sunshade Note When you mount the camera always hook the AC adaptor cord and audio cables to the hooks 3 Attach the sunshade by fastening the two screws Note If you use the SD mem...

Page 38: ...e length and the type of the Ethernet cable before fixing with putty 5 Cover the putty by rolling Self bonding tape is used to fix the cables in a mount Keep at least 20 cm about 8 inches of it for ca...

Page 39: ...n this Installation Troubleshooting follow generally accepted guidelines suitable for residential installations In some areas commercial and industrial installations are regulated by local or state or...

Page 40: ...is always in the lower right corner Top Bottom Caulk around flexible stand if necessary Self bonding tape Waterproof the rest of the cable Mount the flexible stand firmly to the ceiling with the three...

Page 41: ...reduce the load on the mounting hardware dress the cables neatly and secure with tape 165 mm 6 5 inches Self bonding tape Waterproof the rest of the cable Screw Mount the flexible stand firmly to the...

Page 42: ...to make holes 2 Make holes with an electric drill Insert plastic plugs customer provided into the holes and push them inside the holes with the hammer Note Mortar wall is easy to come off in drilling...

Page 43: ...web browser Update Firmware page will be displayed Update the firmware following the procedure see page 111 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see pa...

Page 44: ...ning Call our customer call center Problem Cause and Remedy Automatic Setup fails using Setup Program More than 20 minutes have passed after turning the camera on Disconnect the plug of the AC cord fr...

Page 45: ...p Program fails to complete successfully Network problems may occur during setup Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set...

Page 46: ...hernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the camera to default Set up the...

Page 47: ...n the Internet Explorer Internet Explorer does not support IPv6 address access Use DDNS services like Viewnetcam com service The network is congested Pages may not be displayed immediately Wait for a...

Page 48: ...page 27 Enable port forwarding seeing the router manual for details Firewalls such as packet filtering on the router is blocking camera access Set the router to allow access to the camera seeing the r...

Page 49: ...f access to below 30 or change the video to still images Operation time has been specified A gray screen is displayed outside the operation time This is normal Video suddenly changes to still images T...

Page 50: ...web browser to check for temporary Internet files see page 139 of the Operating Instructions on the Setup CD ROM The image refreshes very slowly Multiple users are accessing the camera If multiple use...

Page 51: ...on Multiple users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The...

Page 52: ...hange the settings so that they do not go through a proxy server see page 136 of Operating Instructions on the Setup CD ROM Audio cannot be heard on the computer The Listen button appears like this Cl...

Page 53: ...ut setting is set to mute Open the PC s Volume Control window check the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera Connect an external speaker to...

Page 54: ...the PC will stop transmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close other applications on your computer The max bandwidth is set to Unlimited...

Page 55: ...page 40 of the Operating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer t...

Page 56: ...on the camera Check if the IP address and default gateway are displayed in the network IPv6 column of the status page see page 110 of Operating Instructions on the Setup CD ROM If neither or only one...

Page 57: ...PC see page 51 of Operating Instructions on the Setup CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC...

Page 58: ...e page 51 of Operating Instructions on the Setup CD ROM The pre shared key is not set correctly Set the same pre shared key for the camera and server see page 51 of Operating Instructions on the Setup...

Page 59: ...pdating firmware Shortcut icon is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or...

Page 60: ...Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are liste...

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