27
VQT2Z87
Ref
erence
Tr
oub
leshooting guide / Limited
W
arranty
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Home Audio Products
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Electronics Company (referred to as
“the warrantor”) will, for the length of the period indicated on the chart
below, which starts with the date of original purchase (“warranty period”), at
its option either (a) repair your product with new or refurbished parts, (b)
replace it with a new or a refurbished equivalent value product, or (c)
refund your purchase price. The decision to repair, replace or refund will be
made by the warrantor.
Product or Part Name
Parts
Labor
Audio Products (except items below)
1 year
1 year
DVD Home Theater System
1 year
1 year
USB Reader-writer, PC Card Adapters
(defective exchange)
1 year
Not
Applicable
Accessories: Headphones, cartridges,
Microphones, Adapters
90 days
90 days
Rechargeable Batteries, DVD-RAM Disc
(defective exchange)
10 days
Not
Applicable
SD Memory Cards, Rechargeable Battery
Packs (defective exchange)
90 days
Not
Applicable
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts. This Limited
Warranty excludes both parts and labor for non-rechargeable batteries,
antennas, and cosmetic parts (cabinet). This warranty only applies to
products purchased and serviced in the United States or Puerto Rico. This
warranty is extended only to the original purchaser of a new product which
was not sold “as is”.
Carry-In or Mail-In Service
To find a service center please visit http://www.panasonic.com/help or call
1-800-211-PANA (7262).
When shipping the unit, carefully pack, include all accessories, and send it
prepaid, adequately insured and preferably in the original carton. If Lithium
Ion batteries are shipped by air the package must be labeled “Contains
Lithium Ion Battery (No lithium metal)”. Damaged batteries are prohibited
from shipment by US Mail. Batteries must be securely packed in a manner
to prevent short-circuiting and a package cannot contain more than 3
Lithium Ion batteries. Include a letter detailing the complaint, a return
address and provide a daytime phone number where you can be reached.
A valid registered receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT
SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic
damage. The warranty ALSO DOES NOT COVER damages which
occurred in shipment, or failures which are caused by products not
supplied by the warrantor, or failures which result from accidents, misuse,
abuse, neglect, mishandling, misapplication, alteration, faulty installation,
set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification,
introduction of sand, humidity or liquids, commercial use such as hotel,
office, restaurant, or other business or rental use of the product, or service
by anyone other than a Factory Service Center or other Authorized
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but for illustration
only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product
develops during or after the warranty period, you may contact your dealer
or Service Center. If the problem is not handled to your satisfaction, then
write to the warrantor’s Consumer Affairs Department at the addresses
listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance;
locate your nearest Dealer or Service Center; purchase
Parts and Accessories; or make Customer Service and
Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American
Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
As of November 2009
Limited Warranty
