66
Others
Troubleshooting guide
Connection or installation problems
Item
Problem
Cause/Solutions
±
Installation problems
Unlock the magazine drawer Unlocking the magazine drawer
takes a long time.
The changer mechanism in the unit is
operating. This may take up to about
1 minute.
)
Please wait.
When unlocking the magazine drawer on the Web interface, an error is
displayed and the drawer cannot be unlocked.
“W2120” is displayed.
The application prohibits the ejection of
the media from the drive system.
)
Permit ejection from the application
and try again.
“W2130” is displayed.
The application prohibits the unlocking of
the magazine drawer.
)
Permit unlocking from the application
and try again.
“W2140” is displayed.
The changer mechanism is using another
magazine drawer to process inventory.
)
Try again later.
An error or warning other than
the above is displayed.
Changer unit cannot operate due to an
error.
)
Check the error log and try the
solutions. (
Magazine is unlocked but it cannot
be withdrawn.
)
Turn off and on the unit, and try again.
If you still cannot withdraw the magazine
drawer, please contact your support
service provider. (
Inserting magazine in the
magazine drawer
Magazine cannot be inserted fully.
)
Check the insert direction is correct
and try again.
)
Check whether there is some material
around the magazine or magazine
drawer.
Magazine has been inserted but it
cannot be locked (taken out
easily).
Installing a magazine
drawer to the unit
Magazine drawer cannot be
stored.
)
Check whether there is some material
around the magazine drawer.
If the problem persists, please contact
your support service provider. (
Magazine drawer is not
recognized/cannot be locked.
