72
Others
Troubleshooting guide
Item
Problem
Cause/Solutions
±
Software problems
Updating
Don’t know how to obtain an
update file.
)
Consult the vendor.
Cannot update (error message)
“W2120” is displayed.
The application prohibits the ejection of
the media from the drive system.
)
Permit ejection from the application
and try again.
“W2040” is displayed.
Magazine drawer is open.
)
Close the magazine drawer and try
again.
“Now can’t update software.” is
displayed.
)
Before starting an update, stop
controlling the unit through the
application and the Web interface.
)
Ensure that all of the magazine
drawers are closed. Close them first,
and then start an update.
Cannot update in the “Eject
Medium Mode” screen.
(Warning code: W2150)
The application sets the magazine eject
mode.
Cannot update from the Web
interface.
)
Obtain the update file again.
)
When upload has failed on the Web
browser,
After updating
Does not start up after the software
update.
)
Press the power button for at least
15 seconds to force the unit to turn off,
and turn on the unit again.
If the problem persists, please contact
your support service provider. (
