Panasonic KX-UT123, Administrator'S Manual

Page: 293 / 312

Making/Answering Calls, Intercom
Problem Cause/Solution
The unit does not ring. •
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see To
check the setting status in the Web user interface in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
see 1.1.7 Other Network Settings ).
•
Check [Call Control] for each line in the [Telephone] tab
in the Web user interface.
–
If [Do Not Disturb] is set to [Yes] , the unit does not
receive calls (
®
see 4.6.2.3 Call Features ).
–
If [Unconditional (Enable Call Forward)] is set to
[Yes] , the unit does not receive calls (
®
see
4.6.2.4 Call Forward ).
–
If [Block Anonymous Call] is set to [Yes] , the unit
does not receive anonymous calls (
®
see 4.6.2.3 Call
Features ).
•
Check that [Do Not Disturb] , [Enable Call Forward] , and
[Block Anonymous Call] are not controlled by your phone
system.
•
For details about settings, consult your network
administrator or phone system dealer.
I cannot make a call. •
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see To
check the setting status in the Web user interface in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
see 1.1.7 Other Network Settings ).
•
For details about settings, consult your network
administrator or phone system dealer.
Password for Web User Interface Programming
Problem Cause/Solution
I have lost the login password of the Web
user interface for the Administrator or User
account. •
Reset the password from the unit. The passwords for both
Administrator and User will be reset (
®
see 3.1.4 Reset
Web ID/Password ).
For security reasons, it is recommended that the
passwords are set again immediately (
®
see
4.4.2 Administrator Password or 4.4.3 Change User
Password ).
Document Version 2013-03 Administrator Guide 293
8.1 Troubleshooting