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SYSTEM MAINTENANCE AND TROUBLESHOOTING

160

Installation Manual

1.

Type PASS

, then

Press RETURN.

2.

To create a password or change an existing password,

Go to Step 3.

To clear a password,

Go to Step 4.

3.

To create a password or change an existing password:

a) Type [1]

or

[2]

Note

When you press [2] to change the System Reset/Clear password, you should

type the current (OLD) password before entering a new one.

b) Type

the password.

c) Type

the password again for verification.

4.

To clear a password:

a) Type [1]

or

[2]

.

b) Press ENTER.

Do not type a password on this screen.

c) Press ENTER.

Do not type a password on this screen.

Note

The password entered on the screen will not appear. The VPS does not

distinguish the capital letter from the small letter.

7.2.4

Set Time (TIME)

Use the TIME command to set the system date and time. A number of system functions require
that the system time and date be set correctly. These functions include message waiting
notification, external message delivery, call-retries-after initial-failure-to-connect, and
automatic deletion of messages.

Time Synchronization:

If you have DPT Integration between the VPS and your PBX (latest

software version), the date and time are automatically sent from the PBX to the VPS whenever
the PBX sets the date and time. Also, this transfer occurs whenever DPT Integration is
established.

$ PASS
1: Administrator Password 2: System Reset/Clear Password :=

Maximum 10 characters
NEW PASSWORD : =

VERIFICATION: =

Maximum 10 characters
NEW PASSWORD : =

VERIFICATION : =

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Summary of Contents for KX-TVS90

Page 1: ...ing the Voice Processing System KX TVS90 Voice Processing System Installation Manual POWER VOICE PROCESSING SYSTEM Thank you for purchasing a Panasonic Voice Processing System Model KX TVS90 ZZZ YRLFHVRQLF FRP 3KRQH 3DQDVRQLF 7HOHSKRQH 6 VWHPV 3DQDVRQLF 796 796 796 ...

Page 2: ... destinations e g a fax machine they can be greeted by a Custom Service This supports many languages as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus One twelfth of these menus can be recorded in one language if you desire Another twelfth can be recorded in another language and so on Thus callers can be guided entirely in their native languages For a mult...

Page 3: ...ug in any way If it cannot be inserted into the outlet have the outlet replaced by a licensed electrician Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged if the cabinet is cracked or broken or when the unit has been exposed to moisture has been dropped or is not otherwise operating properly Unplug the unit from its power source before cleaning Do...

Page 4: ...tailed instructions WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE The serial number of this product may be found on the label affixed to the bac...

Page 5: ...1 Off line Set OFLN and 7 2 2 On line Set ONLN for more details Trademarks HyperTerminal is either a registered trademark or a trademark of HILGRAEVE INCORPORATED in the United States and or other countries IBM is a trademark of International Business Machines Corporation in the United States Procomm Plus is either a registered trademark or a trademark of DATASTORM TECHNOLOGIES INC in the United S...

Page 6: ... connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US ACJVM04BKX TVS90 The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label Telephone Service Proble...

Page 7: ... and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct th...

Page 8: ...L INTEGRATION 23 1 4 1 General 23 1 4 2 APT Integration 23 1 4 3 Connection Example APT Integration 23 1 4 4 DPT Integration 24 1 4 5 Connection Example DPT Integration 24 2 INSTALLATION 2 1 SAFETY PRECAUTIONS 26 2 1 1 Installation 26 2 1 2 Wiring 27 2 2 UNPACKING 28 2 3 MOUNTING THE VPS ON THE WALL 29 2 4 FRAME GROUND CONNECTION 30 2 5 INSTALLATION STEPS 31 2 6 CONNECTIONS 33 2 6 1 Connecting to ...

Page 9: ...S WITH THE PANASONIC KX TA624 74 4 2 1 KX TA624 Software Verification and Programming for Digital Integration via the Manager s Extension 74 4 3 KX TD500 PROGRAMMING FOR DIGITAL INTEGRATION 80 4 4 CONNECTING THE VPS WITH THE PANASONIC KX TD816 KX TD1232 KX TA1232 AND KX TD308 88 4 4 1 KX TD1232 Software Verification and Programming for DPT Integration via the Manager s Extension 88 4 4 2 KX TD1232...

Page 10: ...view Service 130 5 2 10 Automated Attendant 131 5 2 11 Department Dialing Service 131 5 2 12 Operator Service 132 5 3 SETTING PORTS 133 5 3 1 Port Service Menu 133 5 4 AUTOMATED ATTENDANT PARAMETERS 135 5 4 1 Automated Attendant Menu 135 5 4 2 Department Dialing 135 5 4 3 Operator s Parameters 136 5 5 SETTING MAILBOXES 139 5 5 1 Mailbox Setting Menu 139 5 5 2 Entering a Mailbox 139 5 5 3 Deleting ...

Page 11: ...L 169 7 2 14 Setting Minimum Recording Length MRL 170 7 2 15 Modified Prompt List MPLT 170 7 2 16 Utility Command List HELP 171 7 2 17 Quick Setup QSET 172 7 2 18 Circuit Condition Display LMON 172 7 2 19 Touchtone Information Display PUTD 172 7 2 20 Wait for Caller ID WCID 174 7 3 SYSTEM REPORTS 175 7 3 1 Mailbox Assignments 176 7 3 2 COS Class of Service Assignments 176 7 3 3 System Service Repo...

Page 12: ...ort Setting 286 B7 3 PBX Interface Parameters 287 Appendix C SYSTEM MANAGER S GUIDE C1 ACCESSING THE SYSTEM MANAGER S MAILBOX 296 C2 SETTING UP MAILBOXES 297 C3 SETTING COS CLASS OF SERVICE PARAMETERS 300 C4 SETTING THE SYSTEM CLOCK 307 C5 CHANGING THE SERVICE MODE SETTING 309 C6 CHANGING THE COMPANY GREETING SETTING 311 C7 CHECKING SYSTEM USAGE SYSTEM REPORTS 313 C8 DELIVERING MESSAGES 315 C9 CUS...

Page 13: ...VOICE PROCESSING SYSTEM OVERVIEW Installation Manual 13 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 14: ...ers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a preprogrammed destination which is often an operator or the General Delivery Mailbox to leave a message Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscribers...

Page 15: ...ber of a UCD group The call then rings at the next available phone The VPS supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the following items will not work time table overflow function DISA message from a DISA card IRNA Integration with the wrong PBX or with certain Key Systems presents limitations to th...

Page 16: ...oncerns recording voice prompts through the Message Manager s Mailbox These messages include Company Greetings Company Name Department Dialing menu Custom Service menus voice labels for System Group Distribution Lists user prompts multilingual selection menu and System Caller Names 1 2 3 Subscriber Use System users are called subscribers Subscribers are assigned personal mailboxes which they can c...

Page 17: ...A port is at SELV Inside View of the Main Cabinet System Components AC Inlet Connects the power cable to an AC outlet dedicated to the VPS Power Indicator Indicates the system status when flashing the system is off line not ready to receive calls POWER VOICE PROCESSING SYSTEM MODE DIP Switch Port 1 Port 2 Ferrite Core Ground Terminal RS 232C Connector AC Inlet Power Indicator Memory Card Master Sl...

Page 18: ...d User 2 prompts and returns all system parameters to the default setting 6 Test Mode Flash Memory Read Write Test 7 Reserved 8 Initializes the VPS Clears all voice data and returns all system parameters to the default setting CAUTION User 1 and User 2 Prompts will be erased 9 Reserved 10 2 Auto Configuration is automatically executed and all ports are set for Automated Attendant service 11 2 Auto...

Page 19: ...Panasonic KX TA1232 Panasonic KX TD500 Panasonic KX T336 Panasonic KX T123211D We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems If the customer does not have a recommended Panasonic PBX system be sure that the system has the features listed below The PBX should have the following features for successful integration Single line tip ring port circuits So...

Page 20: ...the caller has hung up Upon receiving these digits the VPS goes on hook and is ready to handle another call Digital APT DPT Integration is available when the VPS is connected to a Panasonic KX TA624 or other Panasonic KX T series digital PBX depending on the software version This Digital Integration provides the VPS with more information than Touchtone Integration This information enables the syst...

Page 21: ...orts answering all incoming calls or just forwarded transferred calls If they are answering incoming calls how busy are the lines The guideline above 6 1 usually works well with moderate traffic However this may have to be modified for heavy traffic Recommendations are outlined in the following charts Table 2 Ports 2 ports Voice Storage approximate 6 h Custom Services 100 Message Retention 1 to 30...

Page 22: ...2 Installation Manual One port may not support an Automated Attendant configuration with 5 CO lines The preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic Table 4 CO Lines Port 1 4 1 5 8 2 ...

Page 23: ...gital integration requires the proper software level in the PBX and 4 wire connections for each port To communicate between the VPS and the PBX through APT Integration the PBX and VPS must be programmed to work together 1 4 3 Connection Example APT Integration For example you can connect jack 7 of the KX TA624 to Port 1 of the VPS with a 4 wire connection see diagram below This connection creates ...

Page 24: ...connections for each port To communicate between the VPS and the PBX through DPT Integration the PBX and VPS must be programmed to work together 1 4 5 Connection Example DPT Integration For example you can connect jack 15 of the KX TD1232 to Port 1 of the VPS with a 4 wire connection see diagram below This connection creates 2 Voice Mail extensions and can simultaneously answer 2 calls This means ...

Page 25: ...INSTALLATION Installation Manual 25 Section 2 INSTALLATION ...

Page 26: ...c gas may damage the equipment or contacts where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewing machines elevators or electric welders on or near computers telexes or other office equipment near microwave ovens or air conditioners Ideally the VPS should not be in the ro...

Page 27: ...ent with the VPS Induction noise from such equipment may interrupt the VPS operation When making any connections or removing the cover be sure the power switch is turned off When installing telephone wiring basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Never install telephone wiring during a lightning stor...

Page 28: ...INSTALLATION 28 Installation Manual 2 2 UNPACKING Unpack the box and check the items below Table 5 Main Unit 1 AC Cord 1 Screws Wall Mounting 3 Anchor Plugs Wall Mounting 3 ...

Page 29: ...VPS If screws other than the ones supplied are used use the same sized diameter screws as the enclosed ones To Mount on a Wooden Wall 1 Place the template included on the wall to mark the 3 screw positions 2 Install the 3 screws included accessories into the wall 3 Hook the unit on the screw heads Template Wooden Wall Drive the screw to this position ...

Page 30: ...ll outlet The reading obtained should be 108 V AC 132 V AC 3 Move one of the meter probes to the third prong terminal GND Either the same reading or a reading of 0 V should be obtained 4 If a reading of 0 V at 1 terminal and a reading of 108 V AC 132 V AC at the other terminal is not obtained the outlet is not properly grounded This condition should be corrected by a qualified electrician per arti...

Page 31: ... as the main disconnect device Ensure that the socket outlet is located installed near the equipment and is easily accessible 4 Standard Initialization For Digital Integration Connection a Program the ports of the PBX for voice processing see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX Program the KX TA624 the KX TD1232 the KX TA1232 the KX TD816 the KX T...

Page 32: ... correctly set in System Program 130 or 130 and 131 The programming on the KX TD816 KX TD1232 KX TA1232 or KX TD308 is correctly set in System Program 117 The programming on the KX TD500 is correctly set in the 1 4 VPS DPT Port Assignment screen 7 Set up Class of Service COS for each user Customize voice prompts if necessary see Appendix B SYSTEM ADMINISTRATOR S GUIDE 8 Perform Administrative Prog...

Page 33: ...ntegration Use a 2 conductor wire for connection to all other PBXs 2 6 2 Opening the Ferrite Core Insert your finger into the opening of the ferrite core and open it as shown below Connect a 4 conductor cable or 2 conductor cable to the VPS and run the cable through the ferrite core see the following sections Close the ferrite core Y G R B Y G R B 4 Conductor Cable Modular Connection Outer Pins In...

Page 34: ... the VPS Y G R B Y G R B To KX TA624 PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 Extension Jacks 07 and 08 or 15 and 16 Y G R B Y G R B To a KX T series PBX that uses DPT Integration To Extension Port of the PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks PORT 2 Any Extension Jack except Jack 01 ...

Page 35: ...ion Manual 35 2 6 5 Connection for Non APT DPT Integration Ports 1 2 of the VPS G R G R To Extension Ports of Non APT DPT Integration PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 ...

Page 36: ...iagnosis to be performed Communication parameters of the VPS have been set to the following values at the factory 2 7 2 Connecting the RS 232C Cable RECOMMENDED Before connecting the cable switch off the power on both the data terminal and the VPS Insert the RS 232C cable into the VPS with the connector indicating the same direction The cable must be shielded and no longer than 2 m 6 5 feet Table ...

Page 37: ...5 Circuit type EIA Signal name Pin no Circuit type EIA Signal name Pin no BB BA CD AB CC BB BA CD AB CC 2 3 4 5 6 2 3 4 5 6 RXD TXD DTR SG DSR RXD TXD DTR SG DSR CA CB 7 8 RTS CTS Circuit type EIA Signal name VPS 9 pin 25 pin Cable Printer PC VPS 9 pin 9 pin Cable Printer IBM PC Pin no Circuit type EIA Signal name Pin no BB BA CD AB CC CD AB 2 3 4 5 6 1 3 FG RXD AA BB 2 20 7 RXD TXD DTR SG DSR TXD...

Page 38: ...end RTS output This lead is held on whenever DSR is on Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned on by the unit to indicate that it is RS 232C on line Circuit DTR ON does not indicate that communication has been established with the terminal printer It is switched off when the unit is RS 232C off line ...

Page 39: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS Installation Manual 39 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 40: ...e information call National Parts Center at 1 800 833 9626 3 1 2 Why Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line tip ring telephone interface However the VPS operation depends on the capabilities and features provided by the PBX its performance will vary when connected with different PBX systems For example Follow on or...

Page 41: ...tailed capability and feature descriptions Single Line Tip Ring Port Circuits The VPS can only be connected to a PBX that supports SLT sets Some PBXs need an OPX card to provide this connection However some OPX cards do not provide all the capabilities listed in this section Following are the minimum current and voltages that the PBX must supply Station to Station Touchtone Signaling For system us...

Page 42: ...d waits to confirm notification The beeper or user assigned extension notification is meant to be used for necessity usually for mailbox owners who are often out of the office e g sales people or field representatives The only other option without message waiting notification is for mailbox owners to periodically call the VPS to check for messages Screened Transfer from an SLT The PBX must provide...

Page 43: ...x number of the called subscriber to the VPS before connecting the caller The VPS responds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message TEST Place an outside call from an SLT See if you can...

Page 44: ...e VPS to a PBX other than a KX T series PBX Each port on the VPS should match the type of signaling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get the correct values for these settings Flash Time 100 ms 300 ms 600 ms 900 ms The minimum length of time that the PBX requires to recognize a hookswitch flash Choose the amount that is equal...

Page 45: ...to the operator Example FTX hookswitch flash dial tone dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension Transfer Sequence Tells the VPS how to transfer a call to an extension that belongs to the Alternate Extension Group This is useful for extensions that need a special transfer ...

Page 46: ...on Test from an SLT to determine the sequence Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting PBXs differ in how they handle this function Test from an SLT to determine the sequence Inband Signaling These parameters are used when the Integration Mode is set to Inband If the PBX type is set to a KX T series system these parameters will be automatica...

Page 47: ...digits in their place 7 Forwarded to Voice Mail Busy The extension dialed is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to let the caller to leave a message 8 Forwarded to Extn The extension dialed is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp On or Me...

Page 48: ...nd Inband Inband Inband Inband Inband Inband Inband Operator Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer F...

Page 49: ...llow on ID and DTMF call status signaling busy answered disconnect etc if the Voice Mail integration and DTMF integration features are also enabled 3 Enable System Program 81 to turn on DTMF Integration On extensions with the Voice Mail port parameter enabled the KX T123211D can send codes touchtones to indicate call states this increases VPS efficiency Codes apply to all transferred calls outside...

Page 50: ...ensions must be forwarded to the first port of the Voice Mail using the Busy No Answer mode or the All Calls mode The mailbox number should be the same as the extension number Interaction with other features Call Forwarding If the extension is forwarded to an extension that is also forwarded the forwarding will not work Call Hunting Hunting does not interfere with Follow on ID Call Transfer Calls ...

Page 51: ...m Programs 51 and 52 to set this parameter 3 3 3 KX TA Series Programming for Inband Integration via the Manager s Extension Note If your PBX is the KX TA1232 please refer to the procedure described in 3 3 5 KX TD816 KX TD1232 KX TA1232 and KX TD308 Programming for Inband Integration via the Manager s Extension or 3 3 6 KX TD816 KX TD1232 and KX TA1232 Programming for Inband Integration via the Op...

Page 52: ...depending on how your customer plans to use the VPS A to answer all incoming calls B as an operator backup or C to only answer calls not answered by user extensions Recommended outside CO line feature settings a If the VPS is answering all incoming calls Outside CO Line Mode Use System Programs 414 Day Mode 415 Night Mode 416 Lunch Mode to set this parameter Program all lines DIL to the first exte...

Page 53: ... Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter CAUTION DO NOT create a mailbox in both VPS for the same extension Each extension can have a maximum of 1 mailbox in either VPS The extension should assign a Voice Mail extension from the VPS which contains its mailbox as the destination for Call Forwarding and Voice Mail Transfer DO NOT assign a Voice...

Page 54: ...r PBX is a third party telephone system You have a KX TD500 but all the extension cards are analog types You have a KX TD500 but the DHLC DLC cards are ancient versions therefore cannot support DPT Integration 1 Assignment of the extension card to be connected to the VPS a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to DHLC HLC SLC ESLC or SLC M SLT interface s...

Page 55: ...eck the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port To reach the Voice Mail system users dial these extension numbers d Assign Extension Group No for the port Note Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS through ad...

Page 56: ...xtension line to be connected to the VPS a Go to the 4 2 Extension Line screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This program prevents the VM port from being interrupted by Call Waiting Hold Recall and Executive Busy Override features during a call Screen output ...

Page 57: ...o Recommended Settings 2 The VPS answers when an extension user does not take the call after a specified number of rings Go to Recommended Settings 3 Recommended Settings 1 If the VPS is answering all incoming outside calls a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number VPS port 3 Click...

Page 58: ...e calls not answered by the Operator Operator backup a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which Operator has been assigned Screen output ...

Page 59: ...nt of IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 60: ...ment of IRNA Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data Note This parameter tells the KX TD500 how long to let a call ring at an extension before forwarding redirecting Screen output ...

Page 61: ... 3 If the VPS is only answering incoming outside calls not answered by user extensions a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Screen output ...

Page 62: ...nt of IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 63: ...l ring at an extension before forwarding redirecting Screen output 3 3 5 KX TD816 KX TD1232 KX TA1232 and KX TD308 Programming for Inband Integration via the Manager s Extension Select a maximum of 2 station ports to be connected to the VPS Plug each station into a Voice Mail port Go into System Program 602 and assign the Voice Mail stations to a different extension group By default all stations a...

Page 64: ...enu 2 Choose Station from the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Station Setting from the Station Menu Station Menu 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Func...

Page 65: ... N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N FWD N A Time Cordless PITS 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 N N N N N N N N 01 Day Night 02 Class of...

Page 66: ...ey Off Hook Monitor Adjust Time PBX Code Caller ID Extension EXP 1 Not Stored EXP 2 Not Stored EXP 3 Not Stored EXP 4 Not Stored CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 205 EXT 205 02 Y 2 D 10 80 N Disable EXT 205 EXT 205 03 Y 3 D 10 80 N Disable EXT 205 EXT 205 04 Y 4 D 10 80 N Disable EXT 205 EXT 205 05 Y 5 D 10 8...

Page 67: ...e Station ALT S from the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Settings 1 in the Sub Menu Sub Menu 4 Choose which single line extensions will be attached to Voice Mail If using XDP ports enable XDP for the connect jacks Place Voice Mail extensions in Extension Group 8 1 System Date Programming BATCH 2 System Date Programming INTERACTIVE 3 Disk File Management...

Page 68: ...gramming Main Menu Jack Ext Name XDP EXG Day Night LCS Mode DoorPhone 1 Y Y STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 8 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 1 11 N 1 2 21 2 1 12 N 2 2 22 3 1 13 N 3 2 23 4 1 14 N 4 2 24 5 1 15 Y 5 2 25 6 1 16 N 6 2 26 7 1 17 N 7 2 27 8 1 18 N 8 2 28 Auxports ALT U Manager ALT M Syste...

Page 69: ...al F loating Extensions Fle X ible Numbers M iscellaneous P H antom Extensions Seria L Interface S P ecial Carrier T imers Add F U nctions SYSTEM Add Functions C OS V M Status Command DTMF Set Voice Mail Inte G ration A I R D E F X M H L P T U C V G Automatic Access Priority Call Hunting EXG No Automatic Hold By CO Button Automatic Hold By DSS Button SPD TRS Override FAX Transfer Extension Caller ...

Page 70: ...nu and program all lines DIL to the first extension of the Voice Mail hunt group Sub Menu CO Line Setting AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T ARS ALT A Settings 1 1 Settings 2 2 I ntercept Timers PBX Access Code I CO CPC CPC DIL DAY NIGHT EXT NO 1 1 Signal Detection Incoming Signal Detection Outgoing 1 400 ms Disable 2 400 ms Disable 3 400 ms Disable 25 ...

Page 71: ...INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX Installation Manual 71 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX ...

Page 72: ...mote Call Forwarding Set DPT Integration only The subscribers and the Message Manager can program their extensions from a remote location to forward various types of calls to a desired extension or an outside telephone Auto Configuration The VPS knows what extension numbers exist on the PBX and creates mailboxes for each extension automatically Also sets the VPS clock with data from the PBX clock ...

Page 73: ...intercom If the same Caller ID number is programmed for both system and personal caller name announcements the VPS will use the personal caller name Caller ID Call Routing The VPS automatically sends calls from pre assigned Caller ID numbers to the desired extension mailbox or Custom Service Personal Greeting for Caller ID Each subscriber can record up to 4 personal greeting messages for special c...

Page 74: ...ction date code year month day For Digital Integration the software version of the PBX must be Y581A or higher If the software version of the PBX is lower than this call National Parts Center 1 800 833 9626 to order a software upgrade From the SYS PGM NO screen a Enter 998 b Press the NEXT button SP PHONE The system displays the ROM version and the date it was created This version must be Y581A or...

Page 75: ... extensions Conditions The lowest jack jack 07 or jack 15 entered here must be connected to the Port 1 of the VPS To change the current assignment from Port 7 to Port 7 8 you must first change it to Disable Likewise if you want to change it from Port 7 8 to Port 7 you must first change it to Disable If the current assignment is already Disable you can make a change in 1 step This condition also ap...

Page 76: ...ght Mode and 413 Lunch Mode Outside CO Line Mode Set the mode for each outside CO line to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the VPS is only answering calls not answered by user extensions Flexible Ringing Assignment For each outside CO line use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing on ever...

Page 77: ...tem starts up in the following sequence The Power Indicator light goes on The Power Indicator light begins to flash Checking Flash Memory Cards is displayed on the screen Screen output The VPS tests the CPU card the flash memory and the ports until 1 2 3 is displayed Active ports are displayed on the screen Screen output The display will alert you if System Setup is not completed successfully Scre...

Page 78: ...n either VPS To delete a mailbox Type D Delete in the Make Make Delete field see Step 4 Creating Mailboxes in 5 1 3 Starting the Quick Setup The extension should assign a Voice Mail extension from the VPS which contains its mailbox as the destination for Call Forwarding and Voice Mail Transfer DO NOT assign a Voice Mail extension from the other VPS For example if jack 06 Table 15 Cause Action The ...

Page 79: ...erface Parameters Set the DIP Switch to position 0 after initialization is complete TEST Press the INTERCOM button and then 107 If the VPS answers you have an APT connection The required programming is complete and the VPS and KX TA624 should be able to communicate through Digital Integration When running the Quick Setup command Section 5 CUSTOMIZING THE SYSTEM from the VPS the PBX transmits the s...

Page 80: ...ssignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD500 follow the steps below a Go to the 1 1 Slot Assignment screen b Assign the slot Card Type to be installed to DLC or DHLC card c Click Apply to save the card type assignment d Set St...

Page 81: ...nformation of CPU Card Information and confirm the Software Version of the KX TD500 The software version must be Q171A or higher for DPT Integration to be utilized Notes If the software version of the KX TD500 is lower than this you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 9626 In the example be...

Page 82: ... VPS a Go to the 1 3 Extension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note The parameters except for Attribute will disappear and the DN Directory Number will be cleared Screen output ...

Page 83: ...reen b Select the corresponding equipment number in the TVS No menu c Select TVS80 110 200 1 200 2 in the Type menu Note Depending on the version of the KX TD500 the selection might be TVS200 1 In this case select TVS200 1 to connect the KX TVS90 d Select the card 101 DLC DHLC for jacks 1 8 201 DLC DHLC for jacks 9 12 which connects with the VPS in the VPS Card menu Screen output ...

Page 84: ...hese ports Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign extension numbers to each port To reach the Voice M...

Page 85: ...ommunication software i e HyperTerminal Procomm Plus Smartcom Communication Parameters 9600 8 Bit None 1 8 Disconnect the power from the VPS and set the DIP Switch to position 5 Only perform this step when initially setting up the system CAUTION Setting the DIP Switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1...

Page 86: ...ection between the VPS and telephone system cannot be established Possible causes of the message DPT Interface Connection is not Established Table 16 Cause Remedy The PBX is not a correct type Since the VPS is configured to communicate with the default PBX type the KX TD816 TD1232 TA1232 TD308 under DPT Integration this message will always appear when connecting to another type of PBX Connect a co...

Page 87: ...e PBX is a correct type but does not have the proper software level to support APT DPT Integration Contact National Parts Center at 1 800 833 9626 or use Inband Integration under hardware settings The PBX is not programmed properly to support APT DPT Integration Do required integration programming as described in this chapter TEST Press the INTERCOM button and then 1065 If the VPS answers you have...

Page 88: ...below to confirm the software level then complete the required programming before starting up the VPS Note Two methods of programming are available on the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 4 2 KX TD1232 Software Verification and Programming for DPT Inte...

Page 89: ...ation to those ports KX TVS90 2 ports assign 1 jack Note If you are configuring a 2 cabinet system all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 117 b Press the NEXT button SP PHONE Screen output M c Enter the jack numbers 02 64 of the ports you will use for Voice Mail d Press STORE e Press END HOLD when finished 5 Skip this step un...

Page 90: ... this step when initially setting up the system CAUTION Setting the DIP Switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 prompts 9 Plug in and power up the VPS and wait approximately 2 5 min while the system initializes Before starting the VPS make sure all installation and line connections have be...

Page 91: ...tegration this message will always appear when connecting to another type of PBX Connect a correct PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM The cabling between the PBX extension ports and the VPS is not 4 wire or is improperly connected Confirm the cabling is connected as described in Section 2 INSTALLATION The PBX is a correct type but does not have the p...

Page 92: ...ss ENTER or Type 3 then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions Set the DIP Switch to position 0 after initialization is complete TEST Press the INTERCOM button and then 165 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD1232 should be able to communicate through DPT Integration We recommend that th...

Page 93: ...f the maintenance tool but have the correct ROM version in the system you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231UYMMDDB This version must be at least version P231U or higher for DPT Integration to be utilized both systems if system connection is being used For KX TD816 the version must be P301O or hi...

Page 94: ...stem Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Function 8 Caller ID Select the number 3 01 Day Night 02 Class of Service 03 Emergency Quick Dial 04 Speed Dial 05 Absent Message 06 Flexible Numbering 07 Account Cod...

Page 95: ...Name V MAIL13 V MAIL14 V MAIL15 V MAIL16 V MAIL17 V MAIL18 V MAIL19 V MAIL20 V MAIL21 V MAIL22 V MAIL23 V MAIL24 VM Jack EXT EXG 13 1 171 1 1 1 1 1 1 1 1 1 1 1 1 14 2 172 15 1 173 16 2 174 17 1 175 18 2 176 19 1 179 20 2 180 21 1 185 22 2 186 23 1 187 24 2 188 CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 165 EXT 165 02 Y...

Page 96: ...duction date code year month day For DPT Integration the software version of the PBX must be P871F or higher If the software version of the PBX is lower than this you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 9626 From the SYS PGM NO screen a Enter 116 b Press the NEXT button SP PHONE c The syste...

Page 97: ...n extension numbers to each port You can assign any extension number that is not already assigned to another port To reach the VPS users dial these extension numbers It is not necessary to change the default programming for the extensions 295 and 296 From the SYS PGM NO screen a Enter 118 b Press the NEXT button SP PHONE Screen output VM NO c Press the NEXT button SP PHONE Screen output VM 1 _ _ 1...

Page 98: ...1 and User 2 prompts 9 Plug in and power up the VPS and wait approximately 2 5 min while the system initializes Before starting the VPS make sure all installation and line connections have been done as described in Section 2 INSTALLATION The calls to the VPS can be processed after the Power Indicator stops flashing After turning the power on the system starts up in the following sequence The Power...

Page 99: ...ress ENTER for Quick Setup and follow the Auto Configuration Instructions Table 18 Cause Remedy The PBX is not a correct type Since the VPS is configured to communicate with the default PBX type the KX TD816 TD1232 TA1232 TD308 under DPT Integration this message will always appear when connecting to another type of PBX Connect a correct PBX and set the PBX type by using Quick Setup see Section 5 C...

Page 100: ... DPT connection The required programming is complete and the VPS and KX TD308 should be able to communicate through DPT Integration We recommend that the KX TD308 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMIZING THE SYSTEM from the VPS the PBX transmits the station information automatically...

Page 101: ...ailable for KX TD500 users also determines whether the mailbox continues to record after the user intercepts the call 4 5 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the telephone press the LCS button then enter the password This password prevents others from activating...

Page 102: ...onfirmation tone then a dial tone Screen output Password Cancel 4 Hang up or Press the SP PHONE button 5 Repeat these steps for each telephone 4 5 4 Live Call Screening Recording Mode Assignment via System Programming This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is also availa...

Page 103: ...phone on hook Press the PROGRAM button b Dial 99 Display changes to PITS PGM Mode 2 Dial the code for the mode you want this telephone to have Hands Free Press 11 for KX TA624 or 71 for KX T series PBX that uses DPT Integration Private Press 12 for KX TA624 or 72 for KX T series PBX that uses DPT Integration Screen output Hands Free or Private 3 Press STORE 4 For KX TA624 Set the MEMORY switch to ...

Page 104: ... 3 In LCS Settings a To set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note To cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec c To assign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active Note To utilize the Live Call Screening features ...

Page 105: ...ses DPT Integration a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PITS PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button you want to assign as the LCS button 3 Dial 92 Screen output LCS 4 Press STORE 5 For KX TA624 Set the MEMORY switch to SET For KX T series PBX that uses DPT Integration Press the PROGRAM button or lift the handset 6 Repeat these steps fo...

Page 106: ...utton on it This key must either be a DSS BLF or CO key with a lamp Follow the procedure below to assign a TWR button on an extension This is a station level program and should be done at each individual telephone PC programming is also available for KX TD500 users see 4 5 12 Button Assignment via PC Programming 1 Enter PITS Programming For KX TA624 With the phone on hook Set the MEMORY switch to ...

Page 107: ... series PBX that uses DPT Integration a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PITS PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button that you want to assign as the TWT button 3 Dial 91 Screen output 2Way Trans 4 Dial the Voice Mail extension number Screen output 2Way Trans _ _ _ _ _ _ The extension number you entered 5 Press STORE 6 For KX TA624 Set ...

Page 108: ...that you want to assign as the VTR button 3 Dial 94 for KX TA624 or 8 for KX T series PBX that uses DPT Integration Screen output VTR 4 Dial the Voice Mail extension number Screen output VTR _ _ _ _ _ _ The extension number you entered 5 Press STORE 6 For KX TA624 Set the MEMORY switch to SET For KX T series PBX that uses DPT Integration Press the PROGRAM button or lift the handset 7 Repeat these ...

Page 109: ...BX AND KX TD SERIES PBX Installation Manual 109 3 Click CO Key in the upper right corner Flexible CO Key screen for all CO Keys displays Screen output 4 Click the Key Number to which a button will be assigned Flexible CO Key screen displays Screen output ...

Page 110: ...or Apply 9 Repeat these steps for each extension 4 5 13 Live Call Screening Activation To activate the Live Call Screening status follow the steps below PC programming is also available for KX TD500 users see 4 5 6 Live Call Screening Assignment via PC Programming 1 Press the assigned LCS Button 2 Press the assigned LCS Password 3 Confirm the assigned LCS Button is red on 4 Repeat these steps for ...

Page 111: ...T For KX T series PBX that uses DPT Integration Press the PROGRAM button or lift the handset 6 Repeat these steps for each telephone 4 5 15 Two Way Recording into Mailbox This feature allows extension users to record conversations into their mailboxes by pressing the Two Way Recording TWR button 4 5 16 Two Way Transfer into Mailbox This feature allows an extension user to record a conversation int...

Page 112: ...INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX 112 Installation Manual ...

Page 113: ...CUSTOMIZING THE SYSTEM Installation Manual 113 Section 5 CUSTOMIZING THE SYSTEM ...

Page 114: ...isted in Appendix D6 RECORDING MESSAGES It is important to spend time training the receptionist Making sure that the receptionist understands the system and is capable of answering basic questions will save you time in the end Show the receptionist how to transfer General Delivery Mailbox messages See Appendix D2 MANAGING THE GENERAL DELIVERY MAILBOX 5 1 2 Quick Setup Quick Setup provides a quick ...

Page 115: ...D308 1 4 5 6 8 Quick Setup Utility for connection to Panasonic KX T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you selec...

Page 116: ...nsion and time information from the PBX automatically 2 Extension Numbers of VPS Ports Screen output Enter extension numbers of VPS ports with 2 digit numbers This improves the VPS integration with the KX T308 or KX T616 by allowing the VPS to discriminate between VPS extensions and non VPS extensions Table 20 1 KX T308 616 Go to Step 2 2 KX T123211D 3 KX T96 4 KX T336 0 Others Go to Step 3 5 KX T...

Page 117: ...ou can also enter multiple extensions Enter the extensions from No 101 to No 110 by Pressing 101 110 and Pressing ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 P Previous menu N Next menu S Next Screen Quick Setup Enter Extensions for Mailboxes What extensions need a mailbox on this system Please enter extension numbers 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 ...

Page 118: ...te screen output Assigned 61 Vacant 1 Then change the status from Delete to Make b Owner s last name Up to 16 alphabetic characters can be assigned as an Owner s Last Name Note Mailbox numbers displayed on this screen Panasonic KX TD Series or KX TA1232 System The same numbers as the extensions of the KX T series system that uses Digital Integration that were automatically transmitted to the VPS A...

Page 119: ...ilboxes for subscribers by Quick Setup the COS parameter Authorization for Message Notification see Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS number 1 will be set to Yes It will stay No for COS number 2 through number 62 To program mailbox parameters other than the extension numbers and Owner s Last Name or First Name see 5 5 SETTING MAILBOXES The caller ...

Page 120: ...s see 7 2 3 Set Password PASS in 7 2 UTILITY COMMANDS To go to the next screen without assigning the password Press ENTER All ports are currently set up to handle callers with standard automated atten dant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard Voice Mail Custom 2 or leave it as automated attendant If necessary Custom 1 and C...

Page 121: ...made up to this point The VPS begins to change system programming data Screen output Then PORT TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Screen output Screen output when Quick Setup is finished Quick Setup Time Setting Current time is 3 04 PM Enter new time HH MM AM PM Current date is MON JAN 1 2001 Enter new date MM DD YY Quick Setup Setup To set up the mailbox and restart selec...

Page 122: ...nd easily Sample Company Greeting 1 Thank you for calling ABC company Company greeting should be short Sample Custom Service Message If you know the extension number of the person you are calling you can dial it at any time For a list of extensions Press 1 to reach the sales section Press 2 to reach the service section Press 3 if you would like to place an order Press 4 all other callers please wa...

Page 123: ...ons should be recorded in their respective languages At the next level create menus in each language for Day Mode For example Custom Service Menu 2 the one for English callers might be For departure information press 1 For arrival information press 2 For reservations press 3 To leave a message press 4 To send a fax press 5 Thus at this level or at an even lower level a caller can be guided in his ...

Page 124: ...s PBX Use the CPC control of the PBX for normal disconnect problems Dialing Parameters 1 6 3 1 These parameters are set automatically when Quick Setup is conducted Most of the settings will be left unchanged The only setting that will be changed quite often is the Transfer Sequence for the operator or the extension By default it is set at FX on APT DPT Integration and FTX for Inband Integration In...

Page 125: ... 3 times 4 Call Transfer Anytime Extn Extn Mbx No 5 Wait for Second Digit 1 5 s 6 No DTMF Input Operation c a f a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f Custom Service Select Operation 7 Keypad Assignment Keypad 0 c a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f Custom Service g Voice Mail Service Program Service Setting C...

Page 126: ...e sent directly to the corresponding mailbox If it is set to No extension transfer and mailbox transfer are disabled only 1 digit entries work following the Custom Service menu Note This parameter should be set to No when Subscriber Service is specified as a Custom Service option and it is desired that digits can be entered very quickly to specify a mailbox Therefore in most cases No is the best s...

Page 127: ... Attendant Service i Subscriber Service Allows the caller to access Subscriber Service Digits received after entering this code are assumed to be the subscriber s mailbox number If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialing ...

Page 128: ...u at the tone Follow the instructions until all Custom Service prompts have been recorded using the tree that you created as a guide 5 2 5 Checking Operation After you have entered and recorded all menus it is important to try the program yourself to see that all functions perform properly Dial into the system and try all the choices to see if you are routed correctly Verify that each menu choice ...

Page 129: ...ample we will use the number 250 There are 2 ways to use a System Group Distribution List Option A For inside messages The System Group Distribution List number can be designed so that any subscriber can press 2 and then enter the list number which is 250 in this example to deliver a message The message will be delivered to all specified mailboxes Option B For outside messages The System Group Dis...

Page 130: ...rview Service The subscriber can leave a series of prerecorded questions up to 10 for the caller in an Interview Mailbox As the caller answers questions answers are recorded in the mailbox After a caller records the answers the interview mailbox lights a message waiting lamp When retrieving the messages the subscriber only hears the answers to the questions There are 2 ways to access an interview ...

Page 131: ...tomated Attendant Port This service can be programmed independently of any or all ports of the VPS Callers reaching these ports access Automated Attendant service Service Access Command A caller can switch to Automated Attendant service by dialing 8 during a call Via Custom Service The call transfer service can be assigned to a keypad digit within a Custom Service After pressing this key the calle...

Page 132: ...r pressing this key the caller enters Operator Service Operator Service can also be the destination of no DTMF input Operator Service offers callers many chances to reach a human operator Operator Service can be structured as a cascade so that if Operator 1 cannot take the call it goes to Operator 2 If that fails the call goes to Operator 3 If that fails the caller can record a message At each sta...

Page 133: ...Function Company Greeting No 1 32 S System Greeting N None System Greeting Specifies the company greeting to be played on the port The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Incoming Call Service 1 Voice Mail 2 Auto Attn 3 Interview 4 Custom Auto Attn Specifies one of 4 incoming call services Notes When you specify the Interview Service one of Subs...

Page 134: ... Prompt Selection Number in Table 59 in B6 5 Prompt Setting Note If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for Rotary Callers 1 System 2 User 1 3 User 2 System Specifies which language System User 1 User 2 a rotary caller or an External Delivery Message receiver hears when he cannot enter any digit Prompt Sele...

Page 135: ...ing numbers 1 9 represent department extensions the VPS will provide these numbers to the caller in the initial list of prompts Return to Program Service Setting Auto Attn Setting Menu Enter The Number 1 Program Enter The Number 4 Service Setting Enter The Number 1 Automated Attendant Program Service Setting Auto Attn Setting Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extension ...

Page 136: ...hat is assigned to a ring group Return to Program Service Setting Auto Attn Setting Menu Enter the data using the table below as a guide The table below is for Operator 1 as an example Please refer to it for Operators 2 and 3 Table 24 Description Value Range Default Description Function Operator Service 1 Disable 2 Enable Enable Enables or disables the Operator Service feature Note All non touchto...

Page 137: ...o Answer Time 10 60 s 30 When a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Notes This timer applies to Operator 1 2 and 3 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Me...

Page 138: ... No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension 2 Leave Message Instructs the caller to leave a message in Operator 1 s mailbox 3 Disconnec...

Page 139: ...he Dial by Name feature uses the last name Both will be printed on mailbox report Owner Last Name Class of Service No COS No 1 62 1 Defines a set of services available to each subscriber The Class of Services 63 and 64 are fixed to the Message and System Managers Most subscribers can be placed in the same COS Anyone who needs unclaimed messages forwarded to a cell phone beeper or another mailbox w...

Page 140: ... Calls Transfer to Mailbox 1 Yes 2 No No If set to Yes calls coming to the extension through Automated Attendant go directly to the mailbox without ringing the extension Message Waiting Lamp will not be turned on Table 25 Description Value Range Default Description Function Enter The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edit Menu 1 Mailbox Setting 2 Notification Setting ...

Page 141: ...tant Note When the VPS calls to an outside line via a PRI ISDN Primary Rate Access Interface card of a Panasonic PBX please be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX Please contact your System Administrator for more explanation Type of Device 1 Telephone 2 Beeper Telephone Specifies the device to receive notification This is automat...

Page 142: ... is received before making another notification call to Device 1 2 or 3 Time Frame 1 2 MON TUE WED THU FRI SAT SUN 1 12 h 00 59 min AM PM a m p m All Day Space No Use No Use Specifies the daily schedule for the Message Waiting Notification service for 1 week for this device Note These parameters are active only when Use Mode is set to Scheduled Table 26 Parameter Value Range Default Description Fu...

Page 143: ...ord From Mailbox Setting Menu Table 27 Parameter Value Range Default Description Function Telephone Number 1 2 Up to 16 digits With the KX TD816 TD1232 TA1232 or Up to 24 digits With the KX TD500 None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to a CO line The telephone number can contain the digits 0 9 and Note This feature is available wi...

Page 144: ... extension numbering the mailbox numbers might be 2 to 5 digit long Enter The Number 4 Program Mailbox Setting Mailbox Listing 1 101 2 103 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 61 62 58 59 60 ...

Page 145: ...e do the following As soon as the VPS plays a guidance message Press code 6 and then the mailbox number For example a subscriber who has extension 115 and mailbox 115 would press code 6 115 If the subscriber has a password enabled the password must be entered If the subscriber forgets his password he should contact either the System Administrator or the System Manager Either one can clear the pass...

Page 146: ...CUSTOMIZING THE SYSTEM 146 Installation Manual ...

Page 147: ...FINAL SETUP Installation Manual 147 Section 6 FINAL SETUP ...

Page 148: ...ear the initial prompt 2 Press 6 9 9 8 to access the Message Manager s mailbox You will hear the following prompt if mailbox 998 has a password set 3 Enter the Message Manager s Password if programmed Otherwise you will hear the Main Menu of Message Manager s Service 6 1 2 Main Menu of Message Manager s Service Good morning Good afternoon Good evening Welcome to the Voice Processing System Enter y...

Page 149: ...Service follows explanations should be included in the first question work for the subscriber who maintains the Interview Service mailbox If Custom Service follows explanations should be included in the first menu work for the Message Manager 6 1 4 Recording the Company Name Enter 6 998 5 2 1 Access the Message Manager s Main Command Menu 2 Press 5 to modify messages 3 Press 2 to record the Compan...

Page 150: ... Press 6 to modify the User Prompts 4 Press 1 to change User Prompt 1 or Press 2 to change User Prompt 2 5 Press 1 to change specified prompts or Press 2 to change all prompts 6 Enter the Prompt Number you want to change 7 Continue following voice prompts through appropriate menus Prompts lead you through the choices and recording process Note Prompt 585 The system prompt is This is the General De...

Page 151: ... of the mailbox for which you wish to record Personal Greetings 3 Enter your Password if programmed then Press You are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 1 to change the Personal Greetings 6 Press 1 again to change the No Answer Greeting 7 The system will then say No Answer Greeting is not recorded Record greeting at the tone 8 State your Greeting at the tone Example H...

Page 152: ... are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 3 to change the Owner s Name 6 The system will say Owner s name is not recorded Record owner s name at the tone 7 State the Owner s First and Last Name at the tone 8 Press 1 when finished The VPS tells you the customer s name 9 Press 2 to accept TEST THE SYSTEM Before backing up the system call each extension to see that each por...

Page 153: ...e transfer screen appears and shows download progress Download time will vary depending on the communication speed and file sizes SAVE Completed will appear on the screen when the file has been saved Continue saving the other items as needed It is not necessary to save the Program because it is resident on the flash memory Master and cannot be altered We do recommend all other data be saved includ...

Page 154: ... should be done For System Caller Name Announcement the Message Manager rerecords caller names see Recording System Caller Names in D6 RECORDING MESSAGES For Personal Caller Name Announcement subscribers rerecord caller names see 4 12 Personal Caller Name Announcement in the Subscriber s Guide User Prompt files are very large and can take 1 h to save Store saved files in a safe area ...

Page 155: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual 155 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 156: ...nal selection numbers are listed 1 Go to the System Administration Top Menu 2 Type 4 for System Initialization Note Depending on the PBX extension numbering the Mailbox No Length might be 2 to 5 3 Type Y this places the VPS in the off line mode To initialize the system follow the menu path as shown System Administration Top Menu 4 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear 5...

Page 157: ...ng 5 When system initializing is complete the following display will appear Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initialization will take about 2 min to accomplish System Initializing ON LINE MODE ...

Page 158: ...Stores a backup of the program or data in the flash memory LOAD Restores a backup of the program or data to the VPS GPRN Displays all of the VPS parameters VERS Displays the version of the program CREP Displays the keypad assignments message recording status and the tree structure of a Custom service CCLR Clears a Custom service menu access count MWL Specifies the number of times the VPS attempts ...

Page 159: ...ning The following message indicates that the VPS is in the Off Line Mode 7 2 2 On line Set ONLN Use the ONLN command to place the VPS in the Call Progression Mode Type ONLN then Press RETURN 7 2 3 Set Password PASS Use the PASS command to create change and clear system passwords Valid passwords are created using up to 10 characters any alphanumeric character space and _ can be used IMPORTANT We s...

Page 160: ...en will not appear The VPS does not distinguish the capital letter from the small letter 7 2 4 Set Time TIME Use the TIME command to set the system date and time A number of system functions require that the system time and date be set correctly These functions include message waiting notification external message delivery call retries after initial failure to connect and automatic deletion of mes...

Page 161: ...Usage Report Port Usage Report Call Account Report at a specified time each day A printer or data terminal must be connected to the VPS at the RS 232C port for the reports to be printed or displayed 1 Type PSET then Press RETURN 2 Type 1 to enable this function or Type 2 to disable it 3 Type the time to print the reports Note The reports will be displayed only if the system is in the mode where yo...

Page 162: ... error If there is a sector that often causes errors check the flash memory xx IDE error code yyyy read write error sector number DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the system is handling calls there is something wrong with DSP and FIFO memory temporarily CPU APPLICATION x Application error While the system is handling calls temporary appl...

Page 163: ...TEM ERROR 2 Error loading of report data SYSTEM ERROR 3 Clock error SYSTEM ERROR 4 Mailbox data error SYSTEM ERROR 5 Message data error 1 SYSTEM ERROR 6 Message data error 2 SYSTEM ERROR 7 Error loading of control data SYSTEM ERROR 8 Error loading of voice prompt data SYSTEM ERROR 9 Error loading of MWL control data SYSTEM ERROR 10 Error loading of flash memory identify data SYSTEM ERROR 11 Error ...

Page 164: ...echnical support The memory required to save each data component is indicated below Saving items 4 7 below will depend upon the length of the recorded messages 4 User Prompts 1 5 User Prompts 2 6 Custom Service Menus Custom service recordings 7 Personal Greetings Subscriber greetings 8 Company Greetings Table 31 Error and Warning Indications During System Operation Indication Meaning FLASH MEMORY ...

Page 165: ...dem file transfer protocol The command can be canceled by Typing before entering the receiving mode Once the receiving mode has been selected use the cancel command of the communication software being used If your data terminal supports a high speed it is recommended that you SAVE at the maximum speed of 38400 bps First change the RS 232C setting of the VPS see B7 1 RS 232C Parameters Next change ...

Page 166: ...the item to be restored to the flash memory then Press RETURN 3 Press RETURN When CCC appears the VPS is ready for loading 4 Set the data terminal to the sending Call mode Xmodem Then enter the backup filename Press ENTER The backup data will be restored to the flash memory 5 When the load to the VPS has been completed power off and restart the VPS LOAD VPS Flash Memory Data Load PC VPS Xmodem 1 P...

Page 167: ...tings output to screen Use Ctrl C at any time to stop printing Type GPRN then Press RETURN Note This command is only valid when in the ASCII TERMINAL mode 7 2 10 Program Version Display VERS Use the VERS command to display the version numbers of the flash memory and main ROM Type VERS then Press RETURN GPRN 0 All Parameters 1 Mailbox Setting 2 Class of Service Setting 3 Port Trunk Service Setting ...

Page 168: ...pts are active Access 9 Indicates that the callers have accessed this Custom Service 9 times This counter can be cleared See 7 2 12 Custom Service Menu Access Count Clear CCLR Custom 100 System Access 9 Menu Msg None multilingual pick N Xfer Mbx 998 0 Operator 1 Custom 1 System Access 2 Menu Msg None English service N Operator 0 Operator 1 A A Service 2 V M Service 3 FAX Transfer Subscriber 2 Cust...

Page 169: ...ly this setting when a PBX other than the Panasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes Menu Msg None Indicates that the menu message for this Custom Service is None not recorded If menu message is recorded Rec will appear N Xfer Mbx 998 Caller will be sent to General Delivery Mailbox GDM if he dials nothing 1 ...

Page 170: ...nly be set using this command 1 Type MRL then Press RETURN 2 Type the message length 7 2 15 Modified Prompt List MPLT Use the MPLT command to display the user prompt recording status recorded not recorded or turned off 1 Type MPLT then Press RETURN MPLT both prompts MPLT 1 User 1 prompts MPLT 2 User 2 prompts MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length 0 3 M...

Page 171: ...ult prompt has been turned off WILL NOT BE HEARD HELP OFLN System Off line ONLN System On line PASS Password setting TIME Time Date setting PSET Report Print Out Time setting ELOG Device Error Log Listing SAVE VPS Program Date Save VPS PC Xmodem LOAD VPS Program Date Load VPS PC Xmodem GPRN Parameter Global Printing only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Informatio...

Page 172: ...Use the PUTD command to display the touchtones the VPS receives and sends In addition to the touchtones the following will be displayed the Incoming Call Service Voice Mail Automated Attendant Custom and Interview entered by the caller and the time periods that the ports are enabled Type PUTD The VPS will remain in this mode until PUTD is entered again The default setting of this mode for all port...

Page 173: ...mmand originally used when troubleshooting Do not use this command for any other purpose Do not disconnect the RS 232C connection while the PUTD command is enabled This could cause data overflow PUTD Target Port 00 Don t leave enabled after troubleshooting PUTD 1 Target Port 0 Don t leave enabled after troubleshooting PUTD Target Port for Debug 1 DTMF 3 1 DTMF 8 1 A Attend 1 DTMF 1 DTMF 6 1 Voice ...

Page 174: ...to specify the length of time in seconds the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX If Caller ID is not needed at all set the waiting time to 0 to accelerate the VPS response to incoming calls Type WCID then Press RETURN WCID WAIT TIME FOR CALLER ID 5 sec 0 60 sec 0 ...

Page 175: ...ared for use again To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 System Reports System Report Menu 1 Mailbox Assignments 2 COS Assignments 3 System Service Report 4 Call Account Report 5 Port Usage Report 6 Flash Memory Usage Report 7 Mailbox Usage ...

Page 176: ...40 and 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS To select the Mailbox Assignments Report follow the menu path as shown System Administration Top Menu 2 1 1 COS Class of Service CExtn Covering Extension IVMBOX Interview Mailbox AlTrf All Call Transfer to Mailbox MN1st Message Notification Device 1 MN2nd Message Notification Device 2 MN3rd Message Notification Device 3 ...

Page 177: ...r 1 Prompts U2 User 2 Prompts RC Remote Call Forward to CO DC Delete Message Confirmation CN Maximum number of names for Personal Caller Name Announcement GC Play Personal Greeting for Caller ID CS Caller ID Screening MN Authorization for Message Waiting Notification ED pr Authorization for External Message Delivery Prompt Mode SY System U1 User 1 U2 User 2 SL Selective AF Authorization for Auto F...

Page 178: ...he telephone numbers called the call dates and call duration times When the number of outgoing calling sequences reaches 64 the first 10 items are automatically sent to the terminal Any information sent to the terminal is automatically deleted from the system s memory To select the System Service Report follow the menu path as shown System Administration Top Menu 2 1 3 V M Voice Mail Service C S C...

Page 179: ...l time that both ports were used simultaneously 7 3 6 Port Usage Statistics Clear Clears the Port Usage Report for use again To select the Call Account Report follow the menu path as shown System Administration Top Menu 2 1 4 To select the Port Usage Report follow the menu path as shown System Administration Top Menu 2 1 5 Call Account NOV 14 2001 3 40 PM MBOX 111 MBOX 116 MBOX 114 MBOX 118 MBOX 1...

Page 180: ...d and were removed by the system since the last clearing of this report The number of messages that expired and were removed by the system since the last clearing of this report Drive Specifies the memory card 1 is the MASTER memory card factory provided 2 is the SLAVE memory card FROM The date and time of the last clearing of this report Cpy Copy Transfer Del Deleted Exp Expired and Removed To cl...

Page 181: ...includes the number of recorded messages the total amount of outgoing calling time and external message message notification and group message delivery Note Specify the range or the mailbox number To obtain information on specific mailboxes from No 200 to No 209 Type 20 and Press RETURN or 200 209 and Press RETURN To clear the Flash Memory Usage Report follow the menu path as shown System Administ...

Page 182: ...fication IM Interview message GM Personal System Group Distribution List AF Auto Forwarding LD Long distance call 8 digits or more Lcl Local call less than 8 digits Rcv Received Del Deleted Exp Expired To clear the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 2 3 Mailbox Usage Report JAN 4 2001 7 46 PM MBOX 111 JONE BLUE New MSGs 4 Received ED FROM JAN 3 2001...

Page 183: ...e data Wait until Fax Call Report Data Cleared appears on the screen before proceeding To select the Fax Call Report follow the menu path as shown System Administration Top Menu 2 1 8 FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine connect Call was answered by the facsimile machine no ans No Answer To clear the Fax Call Statistics Report follow the menu path as shown System Administ...

Page 184: ... T series telephone systems that use DPT Integration to see if the programming agrees with the actual connection Unable to utilize some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Call National Parts Center at 1 800 833 9626 The VPS does not operate Bad printed ...

Page 185: ...al in Table 71 in B7 2 Port Setting Unable to call an outside party Improper setting of the outside call dial procedure Reset the CO line access sequence of the connected PBX see Dial Number in Table 38 in B2 SYSTEM ADMINISTRATION MAILBOXES and Number of Digits to Access Outside Line in Table 62 in B6 7 Other Parameters Also check Outgoing Call Setup Sequence in Table 62 in B6 7 Other Parameters W...

Page 186: ...e parameter settings for Baud Rate Word Bit Length Parity and Stop Bit Length see B7 1 RS 232C Parameters Unable to make reconnectionwhen the line is busy Improper setting of the busy signal reconnection procedure Readjust the busy signal reconnection procedure to that of the connected PBX see Reconnect Sequence on Busy in Table 75 in B7 3 PBX Interface Parameters Unable to make a no response reco...

Page 187: ...om Paging for groups Improper setting of the Intercom Paging access code Adjust the Intercom Paging access code to that of the connected PBX see Paging Code for Group 1 16 and Paging Code for All Groups in Table 67 in B6 7 Other Parameters Table 32 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION ...

Page 188: ...Number of Messages Maximum 100 per mailbox programmable Personal Greeting Message Length 8 s to 60 s programmable Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 min to 6 min or unlimited length programmable Reports Mailbox Assignment COS Class of Service Assignment System Service Report Call Account Report Port Usage Report Flash Memory Usage Report Mailbox ...

Page 189: ...SYSTEM FEATURES Installation Manual 189 Appendix A SYSTEM FEATURES ...

Page 190: ...lternate Extension Group a group of extensions which require a different call transfer sequence than normal placed into a separate group See Dialing Parameters in 3 2 4 PBX Interface Parameters See Alternate Extension Assignment in B5 1 Automated Attendant Parameters See Alternate Extension Group in Glossary APT Integration is the interface data link that permits certain information and command fu...

Page 191: ...ailboxes that can use this feature Messages marked as private cannot be forwarded Also a message is never forwarded to the original sender of the message See Private Message in this Table See Authorization for Auto Forwarding in Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Auto Forwarding in Glossary Automated Atten...

Page 192: ...Custom Service Outgoing Call Services Message Waiting Notification and External Message Delivery See Port Service Setting in 5 1 3 Starting the Quick Setup See Incoming Call Service in Table 23 in 5 3 1 Port Service Menu See Incoming Call Service in Table 42 in B4 1 Port Assignment See Incoming Call Service in Table 43 in B4 2 Trunk Group Assignment Call Transfer Status permits subscribers to spec...

Page 193: ...T DPT Integration Only allows the System Administrator to assign up to 120 Caller ID numbers and program the route for the calls from these assigned numbers to the desired extension mailbox System Group Distribution List included or Custom Service The Company Greetings will not play when calls are routed as programmed by this feature See 4 1 GUIDELINES FOR DIGITAL INTEGRATION See B5 3 Caller ID Ca...

Page 194: ...t System Personal in Glossary See 4 12 Personal Caller Name Announcement in the Subscriber s Guide Caller Name Announcement System APT DPT Integration Only allows the System Administrator to assign up to 120 Caller ID numbers Each Caller ID number can have a caller name recorded by the Message Manager The caller name is announced when 1 extension users listen to the messages from assigned numbers ...

Page 195: ...No Entry Mode parameter 2 From the System Administration Top Menu type 1 1 1 Mailbox No Y 2 Device No 1 3 Program Mailbox Setting Enter Edit Mailbox No Entry Do you want to edit this mailbox Notification Setting Device No Entry For the Dial Number parameter enter your PBX s line access code before the beeper number for dialing outward enter an X after the beeper number The X is for the caller to e...

Page 196: ... Lunch and Break as well as holidays Available for both Port and Trunk services Note The System Manager can change the Company Greeting setting remotely by simply calling the VPS Only the System Administrator can assign specific greetings for holidays See 6 1 3 Company Greetings Enter 6 998 5 1 See C6 CHANGING THE COMPANY GREETING SETTING See Company Greeting No in Tables 42 and 43 in B4 SYSTEM AD...

Page 197: ...ribution List Department Dialing menu operator fax machine etc Note Callers cannot jump between Custom Service menus more than 8 times See 5 2 PORT SETTING OPTIONS See 6 1 4 Recording the Company Name Enter 6 998 5 2 See 7 2 11 Custom Service Report CREP See 7 2 12 Custom Service Menu Access Count Clear CCLR See B5 2 Custom Service See Recording Menus and Voice Labels in D6 RECORDING MESSAGES See ...

Page 198: ...wn by entering the first 3 or 4 letters of the mailbox owner s last name The VPS identifies all subscribers with that letter combination and states each name for the caller The caller selects the desired subscriber by entering the appropriate number See Owner Last Name in Table 37 in B2 SYSTEM ADMINISTRATION MAILBOXES Direct Mailbox Access APT DPT Integration Only allows subscribers to call the VP...

Page 199: ...E PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX See DPT Integration in Glossary Extension Group places several extensions into the same mailbox to share information using an Extension Group List The System Administrator must establish this list The VPS can maintain up to 20 lists with a maximum of 20 entries on each See 5 2 8 Extension Groups See System Group Assignment Extension Group in B6 1 S...

Page 200: ...ble 37 in B2 SYSTEM ADMINISTRATION MAILBOXES See Authorization for External Message Delivery in Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters External Message Delivery in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See External Delivery Message External Message Delivery List and External Message Delivery Redial in Glossar...

Page 201: ...ersonal Group Distribution List in Glossary See 4 5 Personal Group Distribution Lists in the Subscriber s Guide See 4 6 Deleting Group Distribution Members in the Subscriber s Guide See 4 7 Deleting Group Distribution List Names in the Subscriber s Guide Group Distribution List System allows a subscriber to send a message to several mailboxes using a Group Distribution List Also allows a caller to...

Page 202: ...tegration works with the Automated Attendant Service to enable the VPS to immediately recognize the state of the call busy answered ringing etc and improve its call handling performance See Voice Mail in 1 3 3 Which Phone Systems are Compatible See 2 6 CONNECTIONS See 3 1 1 APT DPT or Inband Signaling See Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS See Inband Signaling in Gloss...

Page 203: ...ouncement the VPS will use the personal caller name To utilize this feature follow the procedure below 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom Paging Group 1 17 for this COS If set to Group 17 the Intercom Paging feature is activated for all groups 2 From the System Administration Top Menu type 1 5 7 7 Program System Param...

Page 204: ... it has been asked Subscribers are able to record questions directly into their own Interview Mailbox See 5 2 9 Interview Service See Interview Mailbox Number in Table 37 in B2 SYSTEM ADMINISTRATION MAILBOXES See Creating and Editing a Mailbox in C2 SETTING UP MAILBOXES See Interview Service in Glossary See 4 9 Interview Mailbox in the Subscriber s Guide Table 34 FEATURE DESCRIPTION REFERENCES ...

Page 205: ...4 5 1 Live Call Screening LCS Programming See 4 5 2 Live Call Screening Password Assignment See 4 5 3 Live Call Screening Password Canceling See 4 5 4 Live Call Screening Recording Mode Assignment via System Programming See 4 5 5 Live Call Screening Private Hands Free Mode Assignment via Station Programming See 4 5 6 Live Call Screening Assignment via PC Programming See 4 5 7 Live Call Screening B...

Page 206: ...e stored Several mailbox options exist Subscriber Mailbox Interview Mailbox System Manager s Mailbox and Message Manager s Mailbox General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assignments See 7 3 9 Mailbox Usage Report See 7 3 10 Mailbox Usage Statistics Clear See B2 SYSTEM ADMINISTRATION MAILBOXES See C2 SETTING UP MAILBOXES See Section 1 Mailb...

Page 207: ...alls to be received by either a subscriber s regular or interview mailbox This mode is effective for 1 Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking and 2 when the transfer destination of calls is set to a Logical Extension See Interview Service and Logical Extension All Calls Transfer to Mailbox in this Table Se...

Page 208: ... access the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber Message Manager can program a maximum of 3 telephones or beepers in sequence The VPS will recall the number or number sequence for a specified number of times until answered Notification is terminated when the subscriber Message Manager has received the...

Page 209: ...ion for Unreceived Message in Tables 40 and 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in Glossary See 4 8 Message Waiting Notification in the Subscriber s Guide Multilingual Ser...

Page 210: ... Service permits callers to request a live operator by pressing 0 on the telephone keypad Up to 3 operators can be specified to receive calls in the Day Night Lunch and Break Modes See 5 4 3 Operator s Parameters See Operator s Parameters in B5 1 Automated Attendant Parameters See Operator s Extensions in D4 CUSTOMIZING THE MESSAGE MANAGER S MAILBOX Password Administration allows the System Admini...

Page 211: ...scriber s Guide See 4 11 Assigning Caller ID Numbers for Personal Greeting for Caller ID in the Subscriber s Guide Personal Greetings permit the subscriber to record the following 3 personal message greetings No Answer Plays when unavailable to answer the call during business hours Busy Signal Plays whenever the line is busy After Hours Plays when the VPS is in the Night Mode The No Answer Greetin...

Page 212: ...iber and the System Manager to specify a message as Private when sending it to other subscribers the Message Manager and or the System Manager A message specified as Private cannot be transferred It is also possible to specify messages recorded in the Voice Mail Service as Private See Delivering Messages to Specified Mailboxes in C8 DELIVERING MESSAGES See Private Message in Glossary See 3 1 Deliv...

Page 213: ...Class of Service settings to be utilized With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to a CO line enable the following 504 Call Forward to Outside Line Note The extension assigned for Operator 1 in the Day Mo...

Page 214: ...s Commands in the Subscriber s Guide Service Mode allows the System Administrator or the System Manager to change the call handling method that is programmed in the Time Service setting Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power turns off There are 6 Service Modes available Automatic Mode Operates ac...

Page 215: ...N SETTING COS CLASS OF SERVICE PARAMETERS See Remote Call Forward to CO Delete Message Confirmation and Authorization for Message Notification in Table 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS System Clock allows the correct setting of the date and time to be made for proper VPS operation See 7 2 4 Set Time TIME See C4 SE...

Page 216: ...rt APT DPT Integration only allows call services to be assigned to each trunk CO line group The incoming call service determines which service is used when answering incoming calls These services include Voice Mail Service Automated Attendant Service Interview Service and Custom Service See 4 1 GUIDELINES FOR DIGITAL INTEGRATION See B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Two Way Recording APT...

Page 217: ...rson s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min To allow unlimited recording time the Message Length parameter must be set to 0 Unlimited in the COS Class of Service settings See Two Way Recording and Two Way Transfer in this table See Message Length in Tables 40 and 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLA...

Page 218: ...corded and 3 User 2 Prompts recorded at the factory in Spanish See 6 1 6 Customizing User Prompts Enter 6 998 5 6 See Prompt Mode in Tables 40 and 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See B6 5 Prompt Setting See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Recording User Prompts in D6 RECORDING MESSAGES See Voice Prompt in Glossary Table 34 FEATURE DESCRIPTION R...

Page 219: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 219 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...

Page 220: ...gram is given at the beginning of each section This flow is designed to guide the user through the appropriate menus to the parameter to be setup or changed The following example illustrates how the menu flow is used Table 35 KEY FUNCTIONS 1 9 then RETURN Typing any number 1 through 9 will select the corresponding option for that number Pressing RETURN will select the number entered Exits the curr...

Page 221: ...S GUIDE Installation Manual 221 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Trunk Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension ...

Page 222: ...ling 2 Operator s Parameter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 4 Break Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Lunch Mode 1 Operator 1 2 Operator 2 3 Operator 3 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Enter 3 Caller ID Listing Custom Service No 1 100 Entry 3 Caller ID ...

Page 223: ...on Table 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holilay Listing 1 Service Mode 2 Time Service 1 Day Service 2 Lunch Service 3 Break Service 1 Enter 2 ...

Page 224: ...on Function Mailbox Number 2 5 digits None Specifies the subscriber s mailbox number Mailbox number length is determined during setup or when initializing the system Mailbox numbers cannot begin with 0 If the length of the mailbox number has been defined as 3 digits for example the valid range for all mailbox numbers would be 100 through 997 998 and 999 would be reserved for the Message Manager an...

Page 225: ...1 62 1 Used to define the set of services available to the subscriber Note 1 We recommend that parameters for each COS number be defined before assigning a Class of Service COS number Note 2 COS No 63 pertains to the Message Manager while COS No 64 pertains to the System Manager These numbers cannot be entered in the COS No data field Covering Extension 2 5 digits None Identifies the extension num...

Page 226: ...digits None Permits a mailbox owner to own an interview mailbox The interview mailbox number must be an unassigned mailbox number Note The replies to an interview session constitute one message If the subscriber expects many interview messages Mailbox Capacity Maximum Messages see Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS should be raised to a higher value Possib...

Page 227: ... callback entry code Important Note When the VPS calls to a CO line via the KX TD500 PRI Card KX TD50290 PRI23 ISDN Primary Rate Access Interface card be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX Type of Device 1 Telephone 2 Beeper Telephone Specifies the device to receive notification This is automatically set to Beeper when X is used...

Page 228: ...d Busy Delay Time 0 120 min 3 Specifies the time in minutes the VPS must wait after a busy condition is received before making another notification call to Device 1 2 or 3 No Answer Delay Time 60 120 min 60 Specifies the time in minutes the VPS must wait after a no answer condition is received before making another notification call to Device 1 2 or 3 Time Frame 1 2 MON TUE WED THU FRI SAT SUN 1 1...

Page 229: ...e Default Description Function Telephone Number 1 2 Up to 16 digits With the KX TD816 TD1232 TA1232 or Up to 24 digits With the KX TD500 None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to a CO line The telephone number can contain the digits 0 9 and The telephone number should begin with a Line Access Code to seize a CO line Note Pressing b...

Page 230: ... S GUIDE 230 Installation Manual Listing Mailboxes Follow the procedure below to display the mailbox number list To display the list of all mailbox numbers follow the menu path as shown System Administration Top Menu 1 1 4 ...

Page 231: ... basis Remote Call Forward to CO available for COS numbers 1 63 Delete Message Confirmation available for COS numbers 1 64 Message Waiting Notification available for COS numbers 1 63 External Message Delivery available for COS numbers 1 62 Auto Forwarding available for COS numbers 1 62 Note In Tables 40 and 41 sub parameters are underlined These sub parameters can be assigned only when the corresp...

Page 232: ...yed back If 0 Unlimited is selected the saved message will remain in the mailbox until erased by the subscriber Message Length 1 6 min 0 Unlimited 3 Defines the maximum message length If set to 0 Unlimited a subscriber can record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will au...

Page 233: ...te To use Call Waiting on Busy you must also enable the use of the Call Waiting feature at your PBX Message Cancel for Live Call Screening 1 Yes 2 No Yes The Live Call Screening feature permits the subscriber to monitor incoming messages as they are being recorded or intercept them if desired If the subscriber chooses to speak to the caller if not disabled by the PBX beforehand the VPS will record...

Page 234: ...p 1 17 COS NO 1 17 Group 1 17 COS NO 18 62 Group 1 Specifies the Intercom Paging group number available to the subscriber If set to 17 the Intercom Paging feature is activated for all groups Note The Intercom Paging feature is available if APT DPT Voice Mail Integration is activated with a Panasonic KX TA624 or other KX T series telephone system Prompt Mode 1 System 2 User 1 3 User 2 User 1 Specif...

Page 235: ...Yes 2 No No If set to Yes the VPS requests confirmation from the mailbox owner before erasing a message left in the mailbox If set to No the message is erased immediately Number of CIDs for Caller Name Announcement 0 30 30 Specifies the maximum number of Caller IDs which subscribers can assign for the Personal Caller Name Announcement Personal Greeting for CID 1 Yes 2 No Yes If set to Yes subscrib...

Page 236: ...er When Disable is selected or if the caller does not enter a callback number System Callback No see Table 63 will be displayed on the beeper s display If a caller s number is received through a telephone company s Caller ID service the caller s number will be displayed instead of System Callback No MWL Notification for Unreceived Message 1 Yes 2 No Yes If set to Yes the message waiting lamp will ...

Page 237: ...e set for this feature include Mailbox Number Delay Time and Forwarding Mode If set to No sub parameters cannot be assigned Mailbox Number 2 5 digits None Specifies the mailbox to which the messages will be forwarded Note The numbers of the System Group Distribution List cannot be specified as the destination Delay Time h min 00 05 to 99 59 00 30 Specifies the length of time in hours and minutes t...

Page 238: ...ed whenever the message is played back If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 0 Unlimited 6 Defines the maximum message length If set to 0 Unlimited a manager can record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time...

Page 239: ...all FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Important Note With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to a CO line enable the f...

Page 240: ...k Number Entry feature Note To utilize this feature the callback number entry code must be included in the subscriber s beeper number When Disable is selected or if the caller does not enter a callback number System Callback No see Table 63 will be displayed on the beeper s display If a caller s number is received through a telephone company s Caller ID service the caller s number will be displaye...

Page 241: ...Service Holiday Service has the highest priority B4 1 Port Assignment Port 1 2 Day Mode Note In Tables 42 and 43 the sub parameter Prompt for Rotary Callers is underlined This sub parameter can be assigned only when Incoming Call Service Prompt is set to Selective To access the proper menu for Port Trunk Service Menu follow the menu path as shown System Administration Top Menu 1 3 To access the pr...

Page 242: ...stem 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this port When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Multilingual Selection Menu and the System Administrator has specified Prompt Selection Number in System User 1 User 2 Prompt Selection Number in Table 59 in B6 5 Prompt Setti...

Page 243: ...ccess the proper menu for Night Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 2 2 To access the proper menu for Lunch Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 2 3 To access the proper menu for Break Mode features for the selected port follow the menu path as sh...

Page 244: ...iew Mailbox numbers should also be specified Note 2 When you specify the Custom service one of 100 1 100 Custom service numbers should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this trunk CO line group When set to Selective the caller can select the language of his choice provided the Message...

Page 245: ...mmediately 0 or with delay 1 60 s To access the proper menu for Night Mode features for the selected PBX trunk CO line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 2 To access the proper menu for Lunch Mode Features for PBX trunk CO line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 3 To access the prope...

Page 246: ...nsion by dialing a single digit 1 9 To access the proper menu for Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To access the proper menu for Department Dialing follow the menu path as shown System Administration Top Menu 1 4 1 1 Table 44 Parameter Value Range Default Description Function Department Dialing No 1 9 2 5 digits None Specifies the de...

Page 247: ...cannot assign this extension to any other mailbox By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with the Message Waiting Notification Lamp feature and the Remote Call Forwarding Set feature When using these features You must assign the extension number that is included in the Extension Num...

Page 248: ...a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Note 1 This timer applies to Operator 1 2 and 3 Note 2 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies h...

Page 249: ... Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available For more information see the Note on Caller Select in Table 24 in 5 4 3 Operator s Parameters 2 Leave Message Instru...

Page 250: ...e Offers the option specified by the No Answer Coverage Mode to the caller 3 Call Waiting Signals the Operator 2 when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message Disconnects the call after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operato...

Page 251: ... valid extension number can be assigned Operator s Mailbox No 2 5 digits None Specifies the mailbox number for Operator 3 Callers to Operator 3 are prompted to leave a message in this mailbox depending upon how the Busy Coverage or No Answer Coverage modes are set Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies how to handle calls when the Operator...

Page 252: ...Same as Day Mode No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to handle Operator 3 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available For more information see the Not...

Page 253: ...e The system can delete extension numbers from the alternate extension group To access the proper menu for Alternate Extension Assignment Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 To access the proper menu for Alternate Extension Enter Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 1 Table 48 Parameter Value Range Default Descrip...

Page 254: ...han 8 times To access the proper menu for Alternate Extension Listing Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 3 To access the proper menu for Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table 49 Parameter Value Range Default Description Function Description Up to 32 characters None The in...

Page 255: ...s parameter This is especially true if you do not want to explain Call Transfer Any Time in your Custom Service menu recording Wait for Second Digit 1 5 s 1 Resolves the problem when the first digit of the extension or mailbox number is the same as one of the Custom Service menu choices The VPS waits the specified period of time for a second digit to be dialed If the time period expires without a ...

Page 256: ...to Extension Transfers the caller to a specific extension Enter b followed by an extension number c Operator Connects the caller to the operator d Exit Plays the Custom Service exit prompt and disconnects the caller The Message Manager is responsible for recording this prompt e Previous Menu If programmed returns the caller to the previous menu f Custom Service If programmed transfers the caller t...

Page 257: ...a n d 0 c Others None i Subscriber Service Allows the caller to access Subscriber Service If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialing Transfers the caller to the Department Dialing menu k Dial by Name Requests the caller t...

Page 258: ...D number Any ASCII character except can be used Note When nothing is registered in this parameter but the caller s name is transmitted from the Central Office the name will be automatically registered in this parameter When this is done an asterisk will appear with the Call Transfer parameter if PUTD is enabled See 7 2 19 Touchtone Information Display PUTD for more information For example you migh...

Page 259: ...t Caller ID Call Routing Listing Displays all Caller ID List numbers To access the proper menu for Caller ID Call Routing Delete follow the menu path as shown System Administration Top Menu 1 4 3 2 Caller ID List No 1 120 To access the proper menu for Caller ID Call Routing Listing follow the menu path as shown System Administration Top Menu 1 4 3 3 ...

Page 260: ...rom these lists and reviewed as needed Mailbox Group Enter To access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group follow the menu path as shown System Administration Top Menu 1 5 1 1 To access the proper menu for Mailbox Group Enter follow the menu path as shown System Administration Top M...

Page 261: ...x and be notified by the Message Waiting Notification Lamp feature if authorized when a message is present Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies mailbox numbers belonging to this group To access the proper menu for ...

Page 262: ... can be assigned as The Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies the extension number belonging to the group No...

Page 263: ...h and Break Services however the System Administrator or the System Manager can change the current call handling method by selecting a specific Service Mode To access the proper menu for Time Service follow the menu path as shown System Administration Top Menu 1 5 2 To access the proper menu for Time Service Service Mode for the selected time group follow the menu path as shown System Administrati...

Page 264: ...vice and Operator s Parameters can be specified differently Table 53 Parameter Value Range Default Description Function Service Mode 1 Automatic Mode 2 Manual Day Mode 3 Manual Night Mode 4 Manual Lunch Mode 5 Manual Break Mode 6 PBX Control Mode Automatic Mode Assigns a specific Service Mode There are 6 options available 1 Automatic Mode Operates according to the setting in the Time Service 2 Man...

Page 265: ...em Administration Top Menu 1 5 2 2 To access the proper menu for Day Service follow the menu path as shown System Administration Top Menu 1 5 2 2 1 Table 54 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 h 00 59 min AM PM a m p m D Day Mode N Night Mode 9 00 AM 5 00 PM Specifies the Start and End times of the Day Service Day Mode Day Mode in effect around the c...

Page 266: ...s the proper menu for Break Service follow the menu path as shown System Administration Top Menu 1 5 2 2 3 Table 56 Parameter Value Range Default Description Function Mon Break 1 Service Break 2 Service Break 3 Service Start End Sun Break 1 Service Break 2 Service Break 3 Service Start End 1 12 h 00 59 min AM PM a m p m None Specifies the Start and End times of the Break Service Note When Break Se...

Page 267: ...your Christmas vacation Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as holidays you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to record a message please press 1 now you can create a Custom Service menu Use this setting to direct calls to this Custom S...

Page 268: ...view Service is specified one of Subscriber s Interview Mailbox numbers should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting No 1 32 S System Greeting N None S System Greeting Specifies the Company Greeting to be played on the holiday The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Pro...

Page 269: ... Adjusts the internal clock of the VPS to the starting and ending date of daylight saving time To access the proper menu for Holiday Setting Delete follow the menu path as shown System Administration Top Menu 1 5 3 2 To access the proper menu for Holiday Setting Listing follow the menu path as shown System Administration Top Menu 1 5 3 3 To access the proper menu for Daylight Saving Time follow th...

Page 270: ...ameter Value Range Default Description Function Start Date End Date MM Month DD Day None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and restores the time on the ending date Both the starting date and the ending date must be set The same date cannot be used for both settings Warning Time Synchronization see 7 2 4...

Page 271: ...recording this Multilingual Selection Menu Note The Prompt Selection Number should not match the first digit of any mailbox number because mailbox extension access is possible during and after the Multilingual Selection Menu User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in Time Stamp for User 1 Prompt 1 Before 2 After 3 24 h User 1 Prompt After User 2 Prompt 24 h ...

Page 272: ...bscriber s Guide The Intercom Paging feature is enabled by selecting Intercom Paging in 4 1 Call Transfer Status and or in 4 3 Incomplete Call Handling Status in the Subscriber s Guide The Message Manager is responsible for recording System Caller Names System Caller Name Announcement Enter To access the proper menu for System Caller Name Announcement follow the menu path as shown System Administr...

Page 273: ...e Automated Attendant Service We recommend that this parameter be set for better integration with the PBX To access the proper menu for System Caller Name Announcement Delete follow the menu path as shown System Administration Top Menu 1 5 6 2 Caller ID List No 1 120 To access the proper menu for System Caller Name Announcement Listing follow the menu path as shown System Administration Top Menu 1...

Page 274: ... numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Configuration will set this parameter automatically The Automated Attendant will dial any 2 5 digit PBX extension number except numbers beginning with 0 whether valid or not If th...

Page 275: ... setup sequence 123 4567 The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 s 20 Specifies the length of time that the VPS must wait before retrieving the transferred call when there is no answer at the destination extension Note Make sure that the dura...

Page 276: ...W 9 1 s wait dial telephone number 9 is the CO line access number F Hook Flash R Ringback Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To access the proper menu for Message Waiting Notification Parameter follow the menu path as shown System Administration Top Menu 1 5 7 3 Table 63 Parameter Value Range Default Description Function Outgoing Call Ports Por...

Page 277: ...accessed the VPS to retrieve the messages stored there Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will display on beepers if the Beeper Callback No Entry Mode is enabled Callback No EntryInterdigit Time Out 1 10 s 5 Sets the maximum allowable time between each digit on Beeper Callback No Entry If the caller...

Page 278: ...o 1 2 Specifies the port numbers used for the External Message Delivery feature Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the subscriber can record Max Messages for Mailboxes 1 100 msgs 3 Specifies the maximum number of external delivery messages that can be stored in 1 mailbox System External Message Delivery Duration Time 1 9 min 3 Specifi...

Page 279: ...rvice options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are informed of their current position in the call hold queue Example One other person is waiting to connect Call Retrieval Announcement Timing 1 30 s 2 Specifies the interval between the voice guidance mes...

Page 280: ...lable and the VPS must be properly programmed This feature is available for APT DPT Integration mode only To access the proper menu for Rotary Telephone Service follow the menu path as shown System Administration Top Menu 1 5 7 6 Table 66 Parameter Value Range Default Description Function Rotary Telephone Call Coverage Day Night 1 G D M 2 Operator Extension G D M Defines how the VPS treats calls r...

Page 281: ...ercom paging release code required by the PBX This can be programmed using up to 12 of the 8 letters and 12 dial codes as specified above No Answer Time for Intercom Paging 1 30 s 5 Specifies the length of time in seconds the VPS must wait before concluding Intercom Paging when there is no answer The VPS will return to the caller if the paged party does not respond before this timer expires Announ...

Page 282: ...or each subscriber is determined on a COS by COS basis Paging Code for All Groups To access the proper menu for Fax Management follow the menu path as shown System Administration Top Menu 1 5 7 8 Table 68 Parameter Value Range Default Description Function Automatic Transfer of Incoming Fax Call 1 Disable 2 Enable Disable Enables or disables the Automatic Transfer of Incoming Fax Call Service Note ...

Page 283: ...ation is as follows One attempt was no answer 1 If set to Ext the VPS will call the Fax Manager s extension to specify the number of unanswered fax calls received 2 If set to Mbx the VPS will leave the number of unanswered fax calls in the Fax Manager s mailbox 3 If set to No the VPS will take no action concerning unanswered fax calls Fax Notification Mode 1 No 2 Mbx 3 Ext No If set to Mbx the VPS...

Page 284: ...er menu for Disconnect Parameter follow the menu path as shown System Administration Top Menu 1 5 7 9 Table 69 Parameter Value Range Default Description Function Maximum Silence Time 5 60 s 10 Specifies the length of time in seconds that the VPS must wait until it disconnects the call when silence is detected ...

Page 285: ...nu for RS 232C Parameter follow the menu path as shown System Administration Top Menu 1 6 1 Table 70 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19200 bps 8 38400 bps 9600 Specifies the speed at which the data is transferred in bits per second Word Bit Length 1 7 bits 2 8 bits 8 bits Defines the number of bits in ea...

Page 286: ... hook signal See the PBX manual to determine the correct value CPC Signal 1 None 2 6 5 ms 3 150 ms 4 300 ms 5 450 ms 6 600 ms None Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when it detects an interruption of the CPC signal Disconnect Time 1 8 s 2 Speci...

Page 287: ...hone SLT with the PBX To access the proper menu for PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To access the proper menu for Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Table 72 Parameter Value Range Default Description Function PBX Type 1 Other Manufacturers 2 KX T Series 1 T308 T616 2 T1232 3 T96 4 T336 ...

Page 288: ... FX FTX FX FTX FX Extension Transfer Sequence FX FTX FTX FTX FTX FTX FX FTX FX FTX FX Alternate Extension Transfer Sequence FX FTX FTX FTX FTX FTX FX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW F FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW F FWW F FWW F Reconnect Sequence on Refuse Call FWW FWW FWW FWW FWW FWW F FWW F FWW F Light On Sequence for Message...

Page 289: ...or Call Waiting None N A F N A N A F F F F F F 1 When your KX T series telephone system is in DPT Integration mode 2 When your KX TA624 telephone system is in APT Integration mode N A Not available Not needed Table 73 PBX Type Other Manufac turers KX T series T308 T616 T1232 T96 T336 TD816 TD1232 TA1232 TD308 TA series TD500 ...

Page 290: ...Signaling Parameters If PBX type is set to a KX T series telephone system the Inband Signaling Parameters will automatically default to the proper codes This is available with any of the following Panasonic KX T series telephone systems T1232 TA series T96 T336 TD816 TD1232 TA1232 TD308 and TD500 3 APT The VPS communicates with the PBX via the APT interface This is available only with Panasonic KX...

Page 291: ...r s Alternate Extension Transfer Sequence FX The VPS performs this sequence when transferring calls to extensions in the Alternate Extension Group Reconnect Sequence on Busy F If an extension is busy this sequence allows the VPS to reconnect to the caller Reconnect Sequence on No Answer F If the extension does not answer this sequence allows the VPS to reconnect with the caller Reconnect Sequence ...

Page 292: ...proper menu for Inband Signaling Parameters follow the menu path as shown System Administration Top Menu 1 6 3 2 Table 76 Parameter Value Range Default Description Function Ringback 1 Indicates Ringback Tone Sent to the VPS when the extension dialed is ringing Busy 2 Indicates Busy Tone Sent to the VPS when the extension dialed is busy Reorder 3 Indicates Reorder Tone Sent to the VPS when an inval...

Page 293: ...e VPS when it successfully dialed a Message Waiting Lamp On or Message Waiting Lamp Off Code Disconnect 9 Sent to the VPS when the other party goes on hook Table 77 Parameter Other Manufac turers KX T series T308 T616 T1232 T96 T336 TD816 TD1232 TA1232 TD308 TA series TD500 Ringback N A N A 1 A1 A1 1 1 1 1 Busy N A N A 2 B1 B1 2 2 2 2 Reorder N A N A 3 B2 B2 3 3 3 3 DND N A N A 4 B3 B3 4 4 4 4 Ans...

Page 294: ... the proper menu for Inter Digit Timeout follow the menu path as shown System Administration Top Menu 1 6 3 3 1 Table 78 Parameter Value Range Default Description Function Inter Digit Timeout 1 4 s 1 Defines the incoming signal interval Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period To access the proper menu for Input Output ...

Page 295: ...SYSTEM MANAGER S GUIDE Installation Manual 295 Appendix C SYSTEM MANAGER S GUIDE ...

Page 296: ...gh the System Manager s Service To Access the System Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then Type the System Manager s Mailbox Number 99 999 9999 or 99999 3 Type the Password followed by The Main Menu of System Manager s Service will be played Please enter your party s mailbox...

Page 297: ...ressing 1 To leave the current setting unchanged Press 2 When creating a new mailbox the following parameters can be set Mailbox Number Subscriber s Voiced Name The VPS allows a maximum of 4 s to record the name The name must be spoken slowly and clearly Use the subscriber s last name Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Enter only the first 3 or 4 letters of the o...

Page 298: ...st parameter to be entered When this entry is completed the prompt at Step 4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu Press twice Deleting a Mailbox The System Manager must delete the mailboxes that are no longer needed When another person accesses the VPS the action is automatically canceled 1 Log in the Main Menu 2 Press 6 for ...

Page 299: ...password is forgotten the System Manager must delete the password before it can be reassigned by the subscriber 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 1 for the Mailbox Setup 4 Press 3 for Password Reset 5 Type the mailbox number 6 Press 1 to delete the password ...

Page 300: ...m 5 100 min 0 Unlimited Message Retrieval Order Settings are LIFO Last In First Out or FIFO First In First Out Message Scanning with Information Settings are enable or disable 1 Play System Prompt after Personal Greeting Settings are enable or disable 1 Call Waiting on Busy Settings are enable or disable 1 Message Cancel for Live Call Screening Settings are enable or disable 1Direct Mailbox Access...

Page 301: ...on Time Saved Message Retention Time 5 a The current setting plays Press 1 to change the current length b Type the Personal Greeting length 8 60 s Note The value goes up in increments of 4 s c Confirm the entry is correct and Press 2 to accept it 6 a The current setting plays Press 1 to change the current time b Type the retention time up to 30 days c Confirm the entry is correct and Press 2 to ac...

Page 302: ... to change the current number b Type the number of messages 5 100 c Confirm the entry is correct and Press 2 to accept it 10 a The current setting plays Press 1 to change the current time b Type the total message time 5 100 min or 0 unlimited c Confirm the entry is correct and Press 2 to accept it 11 a The current setting plays Press 1 to change the current order LIFO or FIFO b Confirm the entry i...

Page 303: ...e setting enable or disable b Confirm the entry is correct and Press 2 to accept it 15 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 16 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 17 a The current setting plays Press 1 to chan...

Page 304: ...Press 4 to accept it 19 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 20 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 21 a The current setting plays Press 1 to change the current number b Type the number of Caller IDs 0 30 c Co...

Page 305: ...lback Number Entry Mode 1 Caller Select Mode 2 Without message mode 3 Before message recording mode 4 After message recording mode 5 Disable All Entry Mode Caller cannot access beeper c Confirm the entry is correct and Press 6 to accept it d The current setting of MWL Notification for Unreceived Message plays Press 1 to change the setting enable or disable e Confirm the entry is correct and Press ...

Page 306: ...setting plays Press 1 to change the setting enable or disable If Auto Forwarding is enabled go to Step 26b below b The current forwarding destination mailbox number plays Press 1 to change the mailbox number c Type the mailbox number d Confirm the entry is correct and Press 2 to accept it e The current delay time is played Press 1 to change the setting The delay time is the period of time that the...

Page 307: ...stem clock while the System Administrator programs via a personal computer the Message Manager sets the system clock records the Voice Labels and System Caller Names and customizes the Message Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date 4 Press 1 to change the current time 5 Type the cur...

Page 308: ... MANAGER S GUIDE 308 Installation Manual Note Press 0 for help For example to enter January press 1 and 10 Type the day and Press 11 Type the last 2 digits of the year and Press 12 Press 2 to accept the date ...

Page 309: ...ode Manual Lunch Mode Operates only in Lunch Mode Manual Break Mode Operates only in Break Mode PBX Control Mode Operation changes depending on PBX time period available only with APT DPT Integration In the Automatic Mode services have this order of priority Holiday Service Caller ID Call Routing Trunk Service Port Service Holiday service has the highest priority In the Manual Modes Day Night Lunc...

Page 310: ...e current setting Press 1 to change the setting 5 Press 1 2 3 4 5 or 6 to choose the desired Service Mode entry 1 Automatic Mode Operates according to the setting in Time Service default 2 Manual Day Mode Operates only in Day Mode 3 Manual Night Mode Operates only in Night Mode 4 Manual Lunch Mode Operates only in the Lunch Mode 5 Manual Break Mode Operates only in the Break Mode 6 PBX Control Mod...

Page 311: ...mpany Greeting setting The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 5 to change Company Greeting setting 4 Press 1 to change the port setting or 2 to change the trunk service setting 5 Type 1 2 port number or 1 48 trunk group number 6 Press 1 2 3 or 4 to choose the desired Time Service period entry 1 Day Time service 2 Night Time se...

Page 312: ...SYSTEM MANAGER S GUIDE 312 Installation Manual 10 Confirm the entry is correct and Press 2 to accept it ...

Page 313: ...x Call Report Note The Mailbox Parameter Report is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Flash Memory Usage Report Port Usage Report Mailbox Usage Report or Fax Call Report Press 1 To generate the Mailbox Usage Report Go to Step 5 5 Mailbox Usage Report Type the mailbox number of the start of the range Note If a is entered in p...

Page 314: ...cleared 1 Log in the Main Menu 2 Press 5 for the System Report Menu 3 Press 2 to clear the Flash Memory Usage Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage Reports Go to Step 5 5 Type the mailbox number of the start of the range Note If a is entered in place of each digit of ...

Page 315: ...re is useful when informing subscribers about the current VPS status such as remaining flash memory capacity requesting that unnecessary messages be erased etc 1 Log in the Main Menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified Mailboxes Use this feature to d...

Page 316: ...he entry 9 Press 1 to specify the delivery time and the private status Note Press 2 to send the message immediately and return to the Main Menu 10 Press 1 to specify the delivery time 11 Type the time and Press 12 Press 1 for AM or 2 for PM Note This selection is not available if 24 h is selected in Position of AM PM in Time Stamp in Table 59 in B6 5 Prompt Setting 13 Type the date month and day a...

Page 317: ...vered to recipients 1 Log in the Main Menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification Note Press 1 to listen to messages Press 1 twice to check the previous message Press 2 to check the next message 4 Press 1 to delete verification of this message or 2 to cancel message delivery ...

Page 318: ...ia a personal computer the System Manager cannot access this service The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 3 to customize the mailbox 3 The VPS plays the current password setting Press 1 to change the mailbox password If a password has not yet been assigned go to Step 4 Press 2 to accept the current setting 4 Type the password and Press Note If a passwor...

Page 319: ...f new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan ...

Page 320: ...SYSTEM MANAGER S GUIDE 320 Installation Manual ...

Page 321: ...MESSAGE MANAGER S GUIDE Installation Manual 321 Appendix D MESSAGE MANAGER S GUIDE ...

Page 322: ...Manager s Service To Access the Message Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then enter the Message Manager s Mailbox Number 98 998 9998 or 99998 3 Type the Password followed by The Main Menu of Message Manager s Service will be played Please enter your party s mailbox number To...

Page 323: ...ed recipients 1 Log in the Main Menu 2 The VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this Message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Messag...

Page 324: ...er the message 4 Type the destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment Note Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the Mailing List 7 Record the comments and Press 1 8 Press 2 to accept the comments entered ...

Page 325: ...ting Lamp feature When using this feature you must assign the extension number that is included in the Extension Numbering Plan 1 Log in the Main Menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls th...

Page 326: ... 0 to 9 the tone pulse switch and the beeper Callback Number Display Entry Code X to make these assignments When the Beeper Callback No Entry Code is added at the end of a beeper number the VPS will ask the caller to enter the callback number that will display on the beeper System Programming determines if the Callback Number Entry is to be entered before after or without the message It is also po...

Page 327: ...lephone number 7 Press 2 to accept the entry 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper display command 8 Press 1 to be notified by telephone or 2 by a beeper ...

Page 328: ...d to be transferred to an operator extension In each Day Night Lunch and Break Modes up to 3 operators Operator 1 2 3 can be specified The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to CO The customization of the Message Manager s mailbox only allows you to assign Telephone number 1 and or 2 to enable c...

Page 329: ...ephone number 1 setting Press 1 to change the telephone number If a telephone number has not yet been assigned go to Step 11 Press 2 to accept the current setting Go to Step 13 11 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize a CO line When connected to the KX TD816 TD1232 TA1232 the maximum number of characters allow...

Page 330: ... The Message Manager cannot set the system clock while the System Administrator programs via a personal computer the System Manager sets mailboxes and Class of Service COS and customizes the System Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Type the current time and Press N...

Page 331: ...NAGER S GUIDE Installation Manual 331 Note Press 0 for help For example to enter January press 1 and 9 Type the day and Press 10 Type the last 2 digits of the year and Press 11 Press 2 to accept the date entered ...

Page 332: ...Labels maximum length 6 min each Up to 20 System Group Distribution Lists can be created by the System Administrator Each list can have a voice label The User Prompts maximum length 6 min each There are 3 kinds of voice mail prompts 1 System Prompts 2 User 1 Prompts and 3 User 2 Prompts Generally the System Prompts should be left alone they are recorded at the factory in English However the Messag...

Page 333: ...Go to Step 5 For the Custom Service Menus Enter a Custom Service Number 1 100 Enter 0 to record the Custom Service exit prompt For the Voice Labels Enter a System Group Distribution Lists number to be labeled The System Administrator assigns list numbers For the Multilingual Selection Menu Go to Step 5 5 The VPS plays the current message Press 1 to change the message If a message has not yet been ...

Page 334: ...ange the prompt If a prompt has not yet been recorded the VPS plays the system prompt go to Step 6g If you wish to turn off a certain prompt please first record a dummy prompt Then go back to Step 6 and you will be able to turn it off by going through these steps Note Press 2 to return to Step 6b e The VPS plays the current prompt Press 1 to change the prompt Note Press 2 to retain the current rec...

Page 335: ...ept the recorded prompt Note Press 1 to review the recorded prompt Press 3 to erase the recorded prompt and try again Return to Step 7e Press to erase the recorded prompt and exit Go to Step 7g g The VPS plays the next prompt number h Repeat Steps 7d to 7g to record other prompts Note User prompts can be saved in a personal computer command SAVE through the RS 232C Once they have been saved they c...

Page 336: ...ame Press 1 If a name has not yet been recorded for this Caller ID number go to Step 6 Note Press 2 to accept the current name Return to Step 4 Press 3 to erase the current name Return to Step 4 6 Record the name at the tone and Press 1 7 The VPS plays the recorded name Press 2 to accept it Note Press 1 to change the recorded name Return to Step 6 Press 3 to erase the recorded name Return to Step ...

Page 337: ... CO Forward all incoming calls to Telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancel the forwarding setting Notes The Remote Call Forwarding Set feature is available with DPT Integration only By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot...

Page 338: ...ephone number 1 or Telephone number 2 Go to Step 9 or Press 3 to select another telephone number 8 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize a CO line When connected to the KX TD816 TD1232 TA1232 the maximum number of characters allowed to be entered is 16 when connected to the KX TD500 24 9 Confirm the entry is c...

Page 339: ...tting has not been completed properly at the PBX possibly because a nonexistent extension number has been entered as the destination It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set or its software version is lower than required for more information call National Parts Center at 1 800 833 9626 ...

Page 340: ...for your application For example prompt no 819 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 min Note To identify the prompt s linked to each prompt listed below refer to the next section D9 LIST OF MODIFIABLE PROMPTS Prompts Common to VM and AA Services Table 80 Prompt No Modifiable Prompts 248 Good aftern...

Page 341: ...o erase and try again press 3 614 To add press 4 677 To erase and exit press 697 To make this message private press 1 392 Otherwise press 2 531 Thank you for calling Table 81 Prompt No Modifiable Prompts 413 Please enter your party s mailbox number Table 82 Prompt No Modifiable Prompts 412 Please enter your party s extension 825 You have a call 502 Sorry no one is available to answer the call 695 ...

Page 342: ...MESSAGE MANAGER S GUIDE 342 Installation Manual 276 If you would like to hold press 1 622 To cancel holding press 2 now Otherwise I ll try your party again Table 82 Prompt No Modifiable Prompts ...

Page 343: ...ISTRATION SETTING COS CLASS OF SERVICE PARAMETERS Prompt Mode of Tables 40 and 41 B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Incoming Call Service Prompt of Tables 42 and 43 B5 2 Custom Service Prompt Mode in Table 49 B6 5 Prompt Setting Table 59 Table 83 Prompt No Modifiable Prompts Linked to Prompt No s 1 20 members maximum 509 1 2 8 members maximum 509 2 3 After hours greeting is message 3 4 A...

Page 344: ...ecause message retention time expired 157 815 24 25 Beeper access disabled 25 26 Beeper access enabled 26 27 Beeper callback number entry mode is after message recording 27 28 Beeper callback number entry mode is before message recording 28 29 Beeper callback number entry mode is caller select 29 30 Beeper callback number entry mode is without message 30 31 being delivered now 324 31 32 Busy signa...

Page 345: ...41 41 647 603 42 Caller ID number is not assigned 42 42 647 392 43 Caller ID numbers assigned 541 43 44 Caller ID screen disabled 44 45 Caller ID screen enabled 45 46 Caller name is name 46 47 Caller name is erased 47 48 Caller name is not recorded 48 49 Calling the operator 49 417 50 Cannot be retrieved 50 51 Class of service number is number 51 583 51 584 51 52 Company greeting number number 52 ...

Page 346: ...rator s extension is not assigned 65 66 Day mode second operator s extension is extension number 66 67 Day mode second operator s extension is not assigned 67 68 Day mode third operator s extension is extension number 68 69 Day mode third operator s extension is not assigned 69 70 days 70 339 70 449 70 71 DECEMBER 71 72 Delay time is time 72 264 332 72 264 72 332 73 deleted 289 73 74 Delivering me...

Page 347: ...875 822 82 83 Direct mailbox access disabled 83 84 Direct mailbox access enabled 84 85 EIGHT 85 86 EIGHT HOUR 86 87 EIGHT MINUTE OWE EIGHT 87 88 EIGHTEEN 88 89 EIGHTEEN HOUR 89 90 EIGHTEEN MINUTE 90 91 EIGHTEENTH 91 92 EIGHTH 92 93 EIGHTY 93 94 EIGHTY EIGHT 94 95 EIGHTY FIVE 95 96 EIGHTY FOUR 96 97 EIGHTY NINE 97 98 EIGHTY ONE 98 99 EIGHTY SEVEN 99 100 EIGHTY SIX 100 101 EIGHTY THREE 101 102 EIGHT...

Page 348: ...rsonal greeting length from 8 to 60 seconds 114 115 Enter delivery list number 1 or 2 115 116 Enter device number 1 through 3 116 117 Enter extension number 117 118 Enter question number followed by the hash sign 118 119 Enter question number followed by the pound sign 119 120 Enter the 4 digits password 120 747 120 746 121 Enter the caller ID number 121 822 82 122 Enter the caller name announceme...

Page 349: ...on s last name 132 198 199 132 133 Enter the first 4 letters of the owner s last name 133 134 Enter the interview mailbox number 134 135 Enter the last 2 digits of the year followed by the hash sign 135 136 Enter the last 2 digits of the year followed by the pound sign 136 137 Enter the mailbox number 137 137 812 137 813 138 Enter the maximum number of caller IDs for caller name announce Valid ent...

Page 350: ...664 208 149 Enter the time followed by the pound sign 149 208 149 665 208 150 Enter the total message time available per mailbox Valid entries are from 5 to 100 minutes 150 151 Enter your party s mailbox number 151 675 151 674 152 Enter your password followed by the hash sign 152 152 746 153 Enter your password followed by the pound sign 153 153 747 154 erased 52 154 61 154 155 Extension extension...

Page 351: ... HOUR 167 168 FIFTEEN MINUTE 168 169 FIFTEENTH 169 170 FIFTH 170 171 FIFTY 171 172 FIFTY MINUTE 172 173 FIFTY EIGHT 173 174 FIFTY EIGHT MINUTE 174 175 FIFTY FIVE 175 176 FIFTY FIVE MINUTE 176 177 FIFTY FOUR 177 178 FIFTY FOUR MINUTE 178 179 FIFTY NINE 179 180 FIFTY NINE MINUTE 180 181 FIFTY ONE 181 182 FIFTY ONE MINUTE 182 183 FIFTY SEVEN 183 184 FIFTY SEVEN MINUTE 184 185 FIFTY SIX 185 186 FIFTY ...

Page 352: ...649 200 212 670 201 For automated attendant status press 4 711 663 648 201 210 212 670 711 663 648 201 210 670 202 For department dialing press 412 675 202 412 674 202 203 For example to enter 5 o clock press 5 and the hash sign or to enter 5 15 press 5 1 5 and the hash sign 203 204 For example to enter 5 o clock press 5 and the pound sign or to enter 5 15 press 5 1 5 and the pound sign 204 205 Fo...

Page 353: ...hone press 1 For notification by beeper press 2 211 212 For other features press 6 711 663 648 201 210 212 670 711 663 652 649 200 212 670 213 For the next name press 2 602 213 718 671 214 FORTY 214 215 FORTY MINUTE 215 216 FORTY EIGHT 216 217 FORTY EIGHT MINUTE 217 218 FORTY FIVE 218 219 FORTY FIVE MINUTE 219 220 FORTY FOUR 220 221 FORTY FOUR MINUTE 221 222 FORTY NINE 222 223 FORTY NINE MINUTE 22...

Page 354: ...235 236 Forwarding mode is copy 236 237 Forwarding mode is move 237 238 FOUR 238 239 FOUR HOUR 239 240 FOUR MINUTE OWE FOUR 240 241 FOURTEEN 241 242 FOURTEEN HOUR 242 243 FOURTEEN MINUTE 243 244 FOURTEENTH 244 245 FOURTH 245 246 FRIDAY 246 247 from name 575 247 266 247 267 247 248 Good afternoon 248 819 248 249 Good evening 249 819 249 250 Good morning 250 819 250 251 Greeting erased 251 252 greet...

Page 355: ...Not available 263 Hello this is voice processing system with the following information More than 80 of flash memory space is now utilized Please erase unnecessary messages 263 264 hours time 72 264 332 72 264 265 HUNDRED 265 266 I have a call for name 266 266 247 267 I have a call for mailbox mailbox number 267 267 247 268 I have a message for name 268 711 690 268 711 690 275 269 I was unable to r...

Page 356: ...box number 281 282 Interview mailbox number is deleted 282 283 Interview mailbox number is not assigned 283 284 JANUARY 284 285 JULY 285 286 JUNE 286 287 Leaving a message is disabled 287 288 Leaving a message is enabled 288 289 Mailbox 289 289 73 290 Mailbox is in use 290 291 Mailbox list label erased 291 292 Mailbox list number number 292 293 Mailbox number already specified 293 294 MARCH 294 29...

Page 357: ...the system manager 308 309 Message length is time 309 332 310 Message Manager 310 311 Message notification disabled 311 312 Message notification enabled 312 313 Message reception mode is interview mode 313 314 Message reception mode is message recording mode 314 315 Message reception mode is set to interview mode 315 316 Message reception mode is set to message recording mode 316 317 Message recor...

Page 358: ...mp notification enabled 327 328 Message waiting lamp notification for unreceived message disabled 328 329 Message waiting lamp notification for unreceived message enabled 329 330 Messages 330 824 330 331 number messages to verify 331 332 minutes 332 309 332 763 332 72 264 332 72 332 333 MONDAY 333 334 more caller ID numbers 821 334 335 more members 821 335 336 MORE THAN ONE HUNDRED 336 337 more ti...

Page 359: ...umber 345 346 Night mode third operator s extension is not assigned 346 347 NINE 347 348 NINE HOUR 348 349 NINE MINUTE OWE NINE 349 350 NINETEEN 350 351 NINETEEN HOUR 351 352 NINETEEN MINUTE 352 353 NINETEENTH 353 354 NINETY 354 355 NINETY EIGHT 355 356 NINETY FIVE 356 357 NINETY FOUR 357 358 NINETY NINE 358 359 NINETY ONE 359 360 NINETY SEVEN 360 361 NINETY SIX 361 362 NINETY THREE 362 363 NINETY...

Page 360: ...6 377 of company name 592 377 378 Old message 378 379 on date 158 379 17 380 ONE 380 381 ONE HOUR 381 382 ONE MINUTE OWE ONE 382 383 One attempt was busy 383 384 One attempt was no answer 384 385 One attempt was successful 385 386 One message to verify 386 387 One other person is waiting to connect 387 388 Only extension call is available 499 388 415 389 Operator transfer disabled 389 390 Operator...

Page 361: ...s name is deleted 398 399 Owner s name is not recorded 399 400 Password deleted 400 401 Password entry failure Check the password 401 402 Password is number 402 403 Password not assigned 403 404 PAUSE 404 405 Personal greeting for caller ID disabled 405 406 Personal greeting for caller ID enabled 406 407 Personal greeting length is time 407 454 408 Play system prompt after personal greeting disabl...

Page 362: ...ve a message at the tone 416 417 Please wait a moment 417 49 417 418 PM 418 419 POUND 419 420 Prompt mode for external message delivery is caller select 420 421 Prompt mode for external message delivery is system 421 422 Prompt mode for external message delivery is user 1 422 423 Prompt mode for external message delivery is user 2 423 424 Prompt mode is system 424 425 Prompt mode is user 1 425 426...

Page 363: ...ord the question at the tone 441 442 Record the recipient s name at the tone 442 443 Record your name at the tone 443 444 Recording accepted 444 445 Returning to top menu automated attendant service disabled 445 446 Returning to top menu automated attendant service enabled 446 447 right away 161 447 448 SATURDAY 448 449 Saved message retention time is day 449 70 450 Saved message retention time is...

Page 364: ...onds press 2 For 16 seconds press 3 For 32 seconds press 4 460 461 SEVEN 461 462 SEVEN HOUR 462 463 SEVEN MINUTE OWE SEVEN 463 464 SEVENTEEN 464 465 SEVENTEEN HOUR 465 466 SEVENTEEN MINUTE 466 467 SEVENTEENTH 467 468 SEVENTH 468 469 SEVENTY 469 470 SEVENTY EIGHT 470 471 SEVENTY FIVE 471 472 SEVENTY FOUR 472 473 SEVENTY NINE 473 474 SEVENTY ONE 474 475 SEVENTY SEVEN 475 476 SEVENTY SIX 476 477 SEVE...

Page 365: ...IXTY TWO 496 497 Sorry 497 498 Sorry I cannot add any more 498 499 Sorry I cannot call this number 499 388 415 500 Sorry mailbox in use cannot be deleted 500 501 Sorry maximum of 20 destinations exceeded 501 502 Sorry no one is available to answer the call 502 503 Sorry no space for recording 503 504 Sorry Operator is not available to answer the call Please call back later 504 505 Sorry there are ...

Page 366: ... Sorry this number is not assigned 514 515 Sorry this pager is not available 515 516 Sorry this report is not available 516 517 Sorry you cannot deliver the message The maximum number of delivery has already been reached 517 518 Sorry you cannot reply 518 538 518 593 518 589 519 Sorry you cannot transfer a private message 519 520 STAR 520 521 State your comment at the tone 521 669 702 522 SUNDAY 5...

Page 367: ...s message 537 538 The message sender is unknown 518 538 539 The prompt is now turned off 539 540 The system reserved mailbox cannot be edited 540 541 There are number 541 43 542 There are no messages 542 543 There was 1 unsuccessful attempt to enter this mailbox 543 544 There were number of failure 544 809 545 These are the brief segments of your Message 545 546 THIRD 546 547 Third telephone numbe...

Page 368: ...THIRTY ONE MINUTE 566 567 THIRTY SEVEN 567 568 THIRTY SEVEN MINUTE 568 569 THIRTY SIX 569 570 THIRTY SIX MINUTE 570 571 THIRTY THREE 571 572 THIRTY THREE MINUTE 572 573 THIRTY TWO 573 574 THIRTY TWO MINUTE 574 575 This call is for name 575 575 247 576 This call is from name 576 577 This caller ID number already exists 577 578 This device is for continuous use 578 579 This device is for scheduled u...

Page 369: ...ur message 518 589 590 This list member already exists 590 591 This mailbox number is already assigned 591 592 This message is from name 592 377 592 593 This message is from the general delivery mailbox 518 593 594 This message will be delivered on day 594 17 595 THREE 595 596 THREE HOUR 596 597 THREE MINUTE 597 598 THURSDAY 598 599 Time is time 599 600 times 764 600 601 To accept the prompt press...

Page 370: ...0 761 604 605 To accept press 5 759 760 761 696 605 606 To add group members press 2 626 606 626 606 656 731 607 To add more caller ID numbers press 1 To end press 2 607 608 To add more digits press 4 647 603 733 608 692 740 693 647 603 733 608 692 740 693 691 647 603 733 608 692 693 647 603 733 608 692 693 691 609 To add more members press 1 To end press 2 609 610 To add new mailbox number press ...

Page 371: ... 413 675 618 618 413 674 618 619 To call this person press 1 619 645 756 620 To cancel press To continue press 1 620 621 To cancel external message delivery press 1 621 642 622 To cancel holding press 2 now Otherwise I ll try your party again 622 623 To cancel mailing list review press any key 623 624 To cancel this message or verification press 3 624 625 To change caller ID greeting number 1 pres...

Page 372: ...phone number press 2 To change the third telephone number press 3 630 631 To change the message waiting lamp status press 1 To change the device status press 2 To assign the telephone or beeper numbers press 3 631 632 To change the no answer greeting press 1 To change the busy signal greeting press 2 To change the after hours greeting press 3 632 633 To change the no answer greeting press 1 To cha...

Page 373: ... To change the setting press 1 639 603 733 640 To change the specified prompt press 1 To change all prompts press 2 640 641 To change the telephone number press 1 641 636 638 643 642 To change the time and date press 2 635 642 621 642 643 To change the time and date press 4 641 636 638 643 644 To change this question press 1 644 748 749 689 645 To change to the next person press 2 619 645 756 646 ...

Page 374: ...e mailbox distribution press 4 711 663 652 649 200 212 670 650 To clear all mailbox usage counts press 2 751 650 651 To continue holding press 1 651 392 652 To customize your mailbox press 3 752 745 652 742 699 670 752 745 652 742 699 868 670 711 663 652 649 200 212 670 653 To delete all caller ID numbers press 1 653 392 654 To delete all group members press 1 654 392 655 To delete distribution ve...

Page 375: ...649 200 212 670 662 663 664 To deliver now press only the hash sign 148 664 208 665 To deliver now press only the pound sign 149 665 208 666 To enable call blocking press 1 To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable all transfer service press 5 666 667 To end recording hang up To cancel your message press if you have a touch tone p...

Page 376: ...nsion press 672 673 To enter another extension press 2 695 673 674 To enter by name press the hash sign and 1 413 674 413 674 618 412 674 412 674 202 151 674 131 674 675 To enter by name press the pound sign and 1 413 675 413 675 618 412 675 412 675 202 151 675 131 675 676 To enter your callback number press 1 676 392 677 To erase and exit press 732 603 678 614 677 732 601 678 677 678 To erase and...

Page 377: ... press 3 647 603 682 683 To fast forward press 6 717 725 734 683 670 717 724 706 679 726 734 683 753 698 717 724 706 679 734 683 753 698 684 To generate fax call report press 1 To clear fax call counts press 2 684 685 To generate flash memory usage report press 1 To clear flash memory usage report press 2 685 686 To generate mailbox usage report press 1 To clear mailbox usage counts press 2 686 68...

Page 378: ...48 749 689 644 748 749 689 681 748 749 689 748 749 689 690 To hold this call press 2 268 711 690 268 711 690 275 691 To insert a beeper display command press 8 647 603 733 608 692 740 693 691 647 603 733 608 692 693 691 692 To insert a pause press 5 647 603 733 608 692 740 693 647 603 733 608 692 740 693 691 647 603 733 608 692 693 647 603 733 608 692 693 691 693 To insert a wait for dial tone pre...

Page 379: ... 702 To pause and restart recording press 2 669 702 668 702 702 521 669 702 703 To play the entire message press 3 723 706 703 704 To play the message press 1 To check the previous message press 1 twice To check the next message press 2 704 705 To play the next caller ID number press 2 659 705 706 To play the next message press 2 717 706 679 726 753 208 717 724 706 679 726 734 683 753 698 723 706 ...

Page 380: ...o record a message press 1 To add new mailbox number press 2 To review the mailing list press 3 713 714 To record a new prompt press 1 714 680 757 714 680 911 715 To record the question press 1 To set the answer length press 2 To erase the question press 3 715 716 To record press 1 To erase press 2 716 717 To repeat this message press 1 717 725 670 717 725 734 683 670 717 706 679 726 753 208 717 7...

Page 381: ...79 726 734 683 753 698 717 724 706 679 734 683 753 698 724 706 724 725 To reply press 2 717 725 670 717 725 734 683 670 726 To reply press 4 717 706 679 726 753 208 717 724 706 679 726 734 683 753 698 727 To report all mailbox usage press 2 751 727 728 To reschedule press 1 728 707 719 709 729 To retrieve the call press 2 729 730 To review the mailing list press 4 755 610 730 755 754 610 730 731 T...

Page 382: ...ge recording mode press 3 To select after message recording mode press 4 To disable all entry modes press 5 To accept press 6 735 736 To send to 1 recipient press 1 To send by mailing list press 2 736 737 To set call transfer status press 1 To set up covering extension press 2 To set message reception mode press 3 To set incomplete handling status press 4 737 738 To set delivery time or make this ...

Page 383: ...4 743 628 637 636 634 743 628 869 744 To set up mailbox press 1 To set class of service press 2 To set the clock press 3 744 745 To set up message waiting notification press 2 745 752 745 652 742 699 670 752 745 652 742 699 868 670 746 To skip setting the password press the hash sign 120 746 152 746 747 To skip setting the password press the pound sign 120 747 153 747 748 To skip to the next quest...

Page 384: ...610 730 756 To try again press 619 645 756 505 756 757 To turn off the prompt press 3 647 750 757 714 680 757 758 To use for scheduling press 1 To use continuously press 2 To use not at all press 3 758 759 To use the system prompt press 1 759 760 761 604 759 760 761 696 605 760 To use user 1 prompt press 2 759 760 761 604 759 760 761 696 605 761 To use user 2 prompt press 3 759 760 761 604 759 760...

Page 385: ...TY FIVE MINUTE 780 781 TWENTY FOUR 781 782 TWENTY FOUR HOUR 782 783 TWENTY FOUR MINUTE 783 784 TWENTY FOURTH 784 785 TWENTY NINE 785 786 TWENTY NINE MINUTE 786 787 TWENTY NINTH 787 788 TWENTY ONE 788 789 TWENTY ONE HOUR 789 790 TWENTY ONE MINUTE 790 791 TWENTY SECOND 791 792 TWENTY SEVEN 792 793 TWENTY SEVEN MINUTE 793 794 TWENTY SEVENTH 794 795 TWENTY SIX 795 796 TWENTY SIX MINUTE 796 797 TWENTY ...

Page 386: ...ed 810 811 Use call waiting on busy signal enabled 811 812 Use the hash sign key as a wild card character 137 812 813 Use the pound sign key as a wild card character 137 813 814 Verification deleted 814 815 was erased 157 815 24 816 was sent on date 305 816 17 817 WEDNESDAY 817 818 Welcome to the general delivery mailbox 818 819 Welcome to the Voice Processing System 250 819 248 819 249 819 819 82...

Page 387: ...ew message 829 830 ZERO 830 831 Break mode first operator s extension is extension number 831 832 Break mode first operator s extension is not assigned 832 833 Break mode second operator s extension is extension number 833 834 Break mode second operator s extension is not assigned 834 835 Break mode third operator s extension is extension number 835 836 Break mode third operator s extension is not...

Page 388: ... prompt press 6 To change the selection menu press 7 To change the system caller name announcement press 8 843 844 Enter a class of service number from 1 to 62 844 845 THOUSAND 845 846 Enter a message length from 1 to 6 minutes or 0 for unlimited length 846 847 Enter the total message time available per mailbox Valid entries are from 5 to 100 minutes or 0 for unlimited time 847 848 To set station ...

Page 389: ...extension number 858 859 Your extension is call forwarded busy or no answer calls to extension extension number 859 860 Call forwarding accepted 860 861 Call forwarding not accepted Please check the destination number 861 862 To forward to your Telephone number 1 press 1 862 863 To forward to your Telephone number 2 press 2 863 864 To forward to the other number press 3 864 865 Enter the destinati...

Page 390: ... is telephone number 877 878 Telephone number 2 for Remote Call Forward to CO is not assigned 878 879 Telephone number 2 for Remote Call Forward to CO is telephone number 879 880 Message length is unlimited 880 881 Total message time available per mailbox is unlimited 881 882 Remote Call Forward to CO disabled 882 883 Remote Call Forward to CO enabled 883 884 Delete message confirmation disabled 8...

Page 391: ...time press 3 For Break time press 4 894 895 Current company greeting setting is number number 895 896 Current company greeting setting is System Greeting 896 897 Current company greeting setting is disabled 897 898 To change company greeting number press 1 To set system greeting press 2 To disable press 3 898 899 If you really want to erase press 1 If not press 2 899 900 To set Automatic mode pres...

Page 392: ...908 908 To review press 4 612 907 661 908 909 To change caller ID number press 1 To change caller name press 2 To accept press 3 909 910 All caller ID numbers deleted 910 911 To turn on the prompt press 3 647 750 911 714 680 911 912 The prompt is now turned on 912 913 Enter a message retention time up to 30 days or 0 for unlimited days 913 914 Enter a group number from 1 to 17 914 Table 84 824 You...

Page 393: ...r 12 and mailbox number 318 Message recorded on date 824 You have number 17 at time 330 Messages Table 86 305 Message from name 816 was sent on date 17 at time Table 87 594 This message will be delivered on day 17 at time Table 88 821 You can add up to number 335 more members Table 89 304 Message for name 323 Message sent on date 432 received on date 17 at time 17 at time 197 for mailbox number 19...

Page 394: ...815 was erased 447 right away 24 because message retention time expired 324 Message to name 272 I ll redial number 31 being delivered now 337 more times Table 91 411 Please enter your callback number 411 Please enter your callback number 822 You can enter up to number 822 You can enter up to number 82 digits 82 digits 820 When you are finished hang up stay on the line to confirm or change your num...

Page 395: ...lows unretrieved messages to be copied or moved to another mailbox Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly th...

Page 396: ...personal caller name announcements the VPS will use the personal caller name Company Greeting Up to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk CO line basis Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he is u...

Page 397: ...Dialing A speed dialing feature that permits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with APT DPT Integration only A subscriber can enter his mailbox directly when he calls the VPS from his extension He does not have to enter any special codes except for his password if one is established DPT Integration Digital integration between...

Page 398: ...General Delivery Mailbox When the caller does not dial anything either because he does not want to or he is using a rotary telephone the VPS sends him to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign Same as Pound Sign HELP One of the utility commands that is used to...

Page 399: ...paging groups An outside party can reach a subscriber who is away from her telephone using either internal or external page groups For a Caller ID caller if her name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox that enables the subscriber to record up to 10 questions After the ans...

Page 400: ...ersonal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 98 998 9998 or 99998 The person who takes care of the General Delivery Mailbox and records the Company Greetings Company Name Department Dialing Menu Custom Service Menus Voice Labels User Prompts User 1 User 2 Multilingual Selection Men...

Page 401: ... destinations can be assigned as operators This is the extension that receives calls when the calling party is on a rotary phone or dials 0 Owner s Name After a subscriber records his name the VPS announces his name during transfers Intercom Paging and confirmation of Dialing by Name Independent of this recording is registration of name by System Administrator This allows callers to dial parties b...

Page 402: ...annot be forwarded You can specify privacy when delivering a message to other subscribers Subscriber s Guide Section 3 1 Prompt Prerecorded VPS sentences that guide subscribers and non subscribers through specific VPS functions The VPS supports 3 prompts 1 System prompts prerecorded at the factory in English 2 User 1 prompts and 3 User 2 prompts Prompts are numbered the Message Manager can turn of...

Page 403: ...he last 4 s of a message Rotary Telephone A telephone capable of pulse dial only Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox SAVE One of the utility commands that is used to save VPS data to a personal computer Scanning Messages Allows the subscriber to listen to only the first 4 s of each message Another method is to press 2 whi...

Page 404: ...ing a maximum of 20 mailboxes Each list is referenced by a System Group Distribution List number and is assigned via system administration A recording into a System Group Distribution List number will go into the mailboxes of all group members System Manager Mailbox 99 999 9999 or 99999 The person who can perform very basic and limited system programming using a telephone He can create delete mail...

Page 405: ...conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messages recorded over the phone from one person to another Voice Prompt Recorded VPS instructions to callers These are either system prompts or user prompts VPS Voice Process...

Page 406: ...Glossary 406 Installation Manual ...

Page 407: ...INDEX 407 INDEX ...

Page 408: ... integration 20 71 199 E Extension group 199 Extension numbering plan 199 External message delivery list 199 External message delivery service 200 External message delivery status 200 F Fax management 201 G Group distribution list personal 201 Group distribution list system 201 H Hardware settings 44 285 Hold 201 Holiday service 202 I Inband Integration 202 Incomplete call handling service 202 Ini...

Page 409: ...fications VPS 188 Subscriber service prompt selection 234 System administration 16 System administrator s guide 219 System clock 215 307 System components 17 System management 16 System manager s guide 295 System reports 215 T Time service 216 Time synchronization 216 Troubleshooting 184 Trunk service 216 Twenty four hour time stamp 271 Two Way Recording 216 Two Way Transfer 217 U Unlimited messag...

Page 410: ...this manual solely for internal use with this model Except above you may not reproduce this manual in any form in whole or part without the prior written consent of KME and its licensee 2002 Kyushu Matsushita Electric Co Ltd All Rights Reserved www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV See More Panasonic Manuals ...

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