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Panasonic KX-TVS120, Installation Manual

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Panasonic KX-TVS120 Installation Manual Download Page 356

MESSAGE MANAGER'S GUIDE

356

Installation Manual

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Summary of Contents for KX-TVS120

Page 1: ...Installation Manual Thank you for purchasing a Panasonic Voice Processing System Model KX TVS120 KX TVS220 KX TVS320 Panasonic Panasonic KX TVS120 KX TVS220 KX TVS320 www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV Panasonic KX TVS120 KXTVS120 TVS120 KX TVS220 KXTVS220 TVS220 KX TVS320 KXTVS320 TVS320 ...

Page 2: ... other destinations e g a fax machine they can be greeted by a Custom Service This supports many languages as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus One twelfth of these menus can be recorded in one language if you desire Another twelfth can be recorded in another language and so on Thus callers can be guided entirely in their native languages For ...

Page 3: ...s plug in any way If it cannot be inserted into the outlet have the outlet replaced by a licensed electrician Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged if the cabinet is cracked or broken or when the unit has been exposed to moisture has been dropped or is not otherwise operating properly Unplug the unit from its power source before cleanin...

Page 4: ...ailed instructions WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE The serial number of this product may be found on the label affixed to the bott...

Page 5: ... line Set OFLN and 7 2 2 On line Set ONLN for more details Trademarks HyperTerminal is either a registered trademark or a trademark of HILGRAEVE INCORPORATED in the United States and or other countries IBM is a registered trademark of International Business Machines Corporation in the United States Procomm Plus is either a registered trademark or a trademark of DATASTORM TECHNOLOGIES INC in the Un...

Page 6: ...the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the following format US ACJVM04BKX TVS220 KX TVS120 KX TVS220 US ACJVM04BKX TVS320 KX TVS320 The digits repre...

Page 7: ...our alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a ...

Page 8: ...onfiguration 26 1 4 VOICE MAIL INTEGRATION 28 1 4 1 General 28 1 4 2 Connection Examples KX TVS120 29 1 4 3 Connection Examples KX TVS220 31 1 4 4 Connection Examples KX TVS320 33 2 INSTALLATION 2 1 SAFETY PRECAUTIONS 38 2 1 1 Installation 38 2 1 2 Wiring 39 2 1 3 Environmental Requirements 40 2 2 UNPACKING 41 2 3 MOUNTING THE VPS ON THE WALL 42 2 4 FRAME GROUND CONNECTION 44 2 5 INSTALLATION STEP...

Page 9: ...KX T DIGITAL PBX 4 1 GUIDELINES FOR DPT INTEGRATION 92 4 1 1 Why DPT Integration is Important 92 4 2 KX TD500 PROGRAMMING FOR DIGITAL INTEGRATION 94 4 3 CONNECTING THE VPS WITH THE PANASONIC KX TD816 KX TD1232 KX TA1232 AND KX TD308 103 4 3 1 KX TD1232 Software Verification and Programming for DPT Integration via the Manager s Extension 103 4 3 2 KX TD1232 Software Verification and Programming for...

Page 10: ...2 7 Mailbox Groups 146 5 2 8 Extension Groups 146 5 2 9 Interview Service 147 5 2 10 Automated Attendant 148 5 2 11 Department Dialing Service 148 5 2 12 Operator Service 149 5 3 SETTING PORTS 150 5 3 1 Port Service Menu 150 5 4 AUTOMATED ATTENDANT PARAMETERS 152 5 4 1 Automated Attendant Menu 152 5 4 2 Department Dialing 152 5 4 3 Operator s Parameters 153 5 5 SETTING MAILBOXES 156 5 5 1 Mailbox ...

Page 11: ...Setting Minimum Recording Length MRL 186 7 2 15 Modified Prompt List MPLT 186 7 2 16 Utility Command List HELP 187 7 2 17 Quick Setup QSET 188 7 2 18 Circuit Condition Display LMON 188 7 2 19 Touchtone Information Display PUTD 189 7 2 20 Wait for Caller ID WCID 190 7 3 SYSTEM REPORTS 191 7 3 1 Mailbox Assignments 192 7 3 2 COS Class of Service Assignments 192 7 3 3 System Service Report 194 7 3 4 ...

Page 12: ...Interface Parameters 308 Appendix C SYSTEM MANAGER S GUIDE C1 ACCESSING THE SYSTEM MANAGER S MAILBOX 318 C2 SETTING UP MAILBOXES 320 C3 SETTING COS CLASS OF SERVICE PARAMETERS 323 C4 SETTING THE SYSTEM CLOCK 330 C5 CHANGING THE SERVICE MODE SETTING 332 C6 CHANGING THE COMPANY GREETING SETTING 334 C7 INITIALIZING THE INTERNAL MODEM KX TVS320 Only 336 C8 CHECKING SYSTEM USAGE SYSTEM REPORTS 337 C9 D...

Page 13: ...VOICE PROCESSING SYSTEM OVERVIEW Installation Manual 13 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 14: ...numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a preprogrammed destination which is often an operator or the General Delivery Mailbox to leave a message Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscri...

Page 15: ...ber of a UCD group The call then rings at the next available phone The VPS supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the following items will not work time table overflow function DISA message from a DISA card IRNA Integration with the wrong PBX or with certain Key Systems presents limitations to th...

Page 16: ...oncerns recording voice prompts through the Message Manager s Mailbox These messages include Company Greetings Company Name Department Dialing menu Custom Service menus voice labels for System Group Distribution Lists user prompts multilingual selection menu and System Caller Names 1 2 3 Subscriber Use System users are called subscribers Subscribers are assigned personal mailboxes which they can c...

Page 17: ...port 6 ports The KX TVS220 is initially configured with 4 ports and approximately 64 h of storage and can be expanded to support 12 ports The KX TVS320 is initially configured with 4 ports and approximately 128 h of storage and can be expanded to support 24 ports 1 3 2 System Components Main Cabinet All Models Note EIA port is at SELV Panasonic Panasonic Power Indicator Power Switch AC Inlet RS 23...

Page 18: ...0 Note Ports 1 12 are at TNV POWER SLOT1 SLOT2 SLOT3 Ferrite Core Rotary Switch Slot for an optional KX TVS102 card Factory installed KX TVS204 card Power Indicator Grounding Strap 3 5 Hard Disk Drive POWER SLOT1 SLOT2 SLOT3 Ferrite Core Rotary Switch Factory installed KX TVS204 card Slots For Optional Port Cards Power Indicator Grounding Strap 3 5 Hard Disk Drive ...

Page 19: ...stem from power line surges and should only be replaced with the same type Please see the fuse socket on the cabinet for the value of the fuse AC Inlet Connects the power cable to an AC outlet dedicated to the VPS Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sure the power switch is switched off Internal Modem Card K...

Page 20: ...cuted and all ports are set for Voice Mail service 4 Reserved 5 Initializes the VPS Clears all voice data except User 1 and User 2 prompts and returns all system parameters to the default setting 6 Test Mode Hard Disk Drive Read Write Test 7 Reserved 8 Initializes the VPS Clears all voice data and returns all system parameters to the default setting CAUTION User 1 and User 2 Prompts will be erased...

Page 21: ... Automated Attendant service 3 Auto Configuration is automatically completed and all ports are set for Voice Mail service 4 Reserved 5 Initializes the VPS Clears all voice data except User 1 and User 2 prompts and returns all system parameters to the default setting 6 Test Mode Hard Disk Drive Read Write Test 7 Reserved 8 Initializes the VPS Clears all voice data and returns all system parameters ...

Page 22: ...tion Touchtone Generation Call Progress Tone Detection KX TVS204 consists of a telephone line interface and a DSP The telephone interface of the KX TVS204 transmits and receives ONLY digital signals with a Panasonic KX TD or KX TA1232 Digital PBX The DSP has the same features as the KX TVS102 Hard Disk Drive One system Stores the proprietary system program the system administration table and the v...

Page 23: ...limited See 3 1 4 PBX Requirements for Integration You will find the following information about each feature listed Description Limitations of the system without the feature Tests to determine whether the PBX has the feature VOICE MAIL The recommended Panasonic PBX systems have Follow on ID and Inband Integration When callers are transferred to an extension that is forwarded to Voice Mail Follow ...

Page 24: ...rminal equipped with terminal emulation software We suggest that you use something like HyperTerminal by HILGRAEVE Use the personal computer to program the VPS Terminal emulation software enables the keyboard to be used as a data entry device While both the personal computer and data terminal are working the personal computer allows screens to be saved in a file throughout the process It is often ...

Page 25: ...S320 only An internal modem card is installed in the KX TVS320 prior to factory shipment This card is necessary for programming and maintenance from remote locations The maximum data transfer rate of the internal modem is 33600 bps Table 4 KX TVS120 KX TVS220 KX TVS320 One Hard Disk Drive One Port Card KX TVS204 One Optional Port Card Slot for KX TVS102 Card One RS 232C Connector One Rotary Switch...

Page 26: ... lines The guideline above 6 1 usually works well with moderate traffic However this may have to be modified for heavy traffic Recommendations are outlined in the following charts Notes The KX TVS120 can support a maximum of 6 ports The KX TVS220 can support a maximum of 12 ports The KX TVS320 can support a maximum of 24 ports CO Lines Port 1 6 1 7 12 2 13 18 3 19 24 4 25 30 5 31 36 6 37 42 7 43 4...

Page 27: ...ines The preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic CO Lines Port 1 4 1 5 8 2 9 12 3 13 16 4 17 20 5 21 24 6 25 28 7 29 32 8 33 36 9 37 40 10 41 44 11 45 48 12 49 52 13 53 56 14 57 60 15 61 64 16 65 68 17 69 72 18 73 76 19 77 80 20 81 84 21 85 88 22 89 92 23 93 96 24 VPS PBX ...

Page 28: ...ate between the VPS and the PBX through DPT Integration the PBX and VPS must be programmed to work together DPT Integration is available when the VPS is connected to a KX TD series and KX TA1232 PBX with the proper software level Notes To use DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered jack assigned as a Voice Mail Port Assignment in the PBX See the...

Page 29: ...ot available for installing the KX TVS204 card Connection Example KTVS204 1 KX TVS102 1 DPT Integration Mode Connect the odd numbered jack on the KX TVS102 card to your PBX see the diagram above The VPS will support 2 ports for the KX TVS102 card with only one jack connected Note Do not connect the even numbered jacks on the KX TVS102 card PBX KX TD1232 KX TVS120 Jack 4 Jack 3 Port 5 Port 6 Jack 3...

Page 30: ... jacks on each KX TVS102 card to your PBX see the diagram above The VPS will support 2 ports for each KX TVS102 card with both jacks connected PBX KX TD1232 KX TVS120 Jack 2 Port 2 Jack 1 Port 1 Jack 1 Jack 2 SLOT 1 Jack 4 Port 4 Jack 3 Port 3 Jack 3 Jack 4 SLOT 2 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot SLOT1 ...

Page 31: ... 6 jacks of the KX TVS220 Note The KX TA1232 supports a maximum of 4 jacks as VPS ports Connection Example KX TVS204 3 PBX KX TD1232 Jack 4 SLOT 2 Jack 4 Port 7 Port 8 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Port 3 Port 4 Jack 1 Port 1 Port 2 KX TVS220 Jack 3 Jack 2 Jack 6 Jack 5 Jack 1 Assigned as DPT VPS ports Jack 6 Port 11 Port 12 Jack 5 Port 9 Port 10 SLOT1 SLOT2 SLOT3 Telephone Line Modula...

Page 32: ...ill support 2 ports for each KX TVS102 card with only one jack connected Note Do not connect the even numbered jacks on the KX TVS102 card PBX KX TD1232 SLOT 2 Jack 4 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Jack 1 Port 1 Port 2 KX TVS220 Jack 2 Jack 3 Jack 1 Assigned as DPT VPS ports Jack 6 Jack 5 Port 9 Port 10 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot ...

Page 33: ...mples KX TVS320 DPT Integration For example when you mount 6 KX TVS204 cards you can use 24 VPS ports in total by connecting 12 jacks of the KX TD series or KX TA1232 PBX to 12 jacks of the VPS Note The KX TA1232 supports a maximum of 4 jacks as VPS ports PBX KX TD1232 Jack 4 SLOT 2 Jack 4 Port 6 Jack 3 Port 5 SLOT 1 SLOT 3 Jack 2 Port 2 Jack 1 Port 1 KX TVS220 Jack 3 Jack 2 Jack 6 Jack 5 Jack 1 J...

Page 34: ...k 6 Jack 5 Jack 1 Assigned as DPT VPS ports Jack 8 SLOT 4 Jack 8 Port 15 Port 16 Jack 7 Port 13 Port 14 Jack 7 Jack 2 SLOT 5 Jack 10 Port 19 Port 20 Jack 9 Port 17 Port 18 Jack 1 Jack 4 SLOT 6 Jack 12 Port 23 Port 24 Jack 11 Port 21 Port 22 Jack 3 Jack 6 Port 11 Port 12 Jack 5 Port 9 Port 10 VPS Card 2 VPS Card 1 SLOT 6 MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Telephone Line Modular Jacks The lowe...

Page 35: ...connect the even numbered jacks on the KX TVS102 card PBX KX TD500 VPS Jack 2 Jack 1 Port 1 Port 2 Jack 1 Jack 4 Jack 3 Port 5 Port 6 Jack 2 Jack 6 Jack 5 Port 9 Port 10 Jack 3 Jack 8 Jack 7 Port 13 Port 14 Jack 4 Jack 10 Jack 9 Port 17 Port 18 Jack 5 Jack 12 Jack 11 Port 21 Port 22 Jack 6 Assigned as DPT VPS ports VPS Card 1 SLOT 6 MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Telephone Line Modular J...

Page 36: ...card with both jacks connected PBX VPS Jack 6 Jack 6 Port 10 Jack 5 Port 9 Jack 5 Jack 4 Jack 4 Port 6 Jack 3 Port 5 Jack 3 Jack 8 Jack 8 Port 14 Jack 7 Port 13 Jack 7 Jack 10 Jack 10 Port 18 Jack 9 Port 17 Jack 9 Jack 12 Jack 12 Port 22 Jack 11 Port 21 Jack 11 Jack 2 Jack 2 Port 2 Jack 1 Port 1 Jack 1 SLOT 2 SLOT 1 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 6 MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Teleph...

Page 37: ...INSTALLATION Installation Manual 37 Section 2 INSTALLATION ...

Page 38: ...c gas may damage the equipment or contacts where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewing machines elevators or electric welders on or near computers telexes or other office equipment near microwave ovens or air conditioners Ideally the VPS should not be in the ro...

Page 39: ...ent with the VPS Induction noise from such equipment may interrupt the VPS operation When making any connections or removing the cover be sure the power switch is turned off When installing telephone wiring basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Never install telephone wiring during a lightning stor...

Page 40: ...ure Table 5 Hard Disk Drive Usage Environment Operating Temperature 5 C to 40 C 41 F to 104 F Operating Humidity See Graph 1 below Shock Under 5 G Vibration 5 Hz to 22 Hz 0 0042 cm 0 020 inch displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 T 700 kHz to 1 5 MHz 3 T µ µ 0 10 20 30 40 50 60 70 80 90 100 55 15 35 45 25 5 131 C F 59 ...

Page 41: ...INSTALLATION Installation Manual 41 2 2 UNPACKING Unpack the box and check the items below Table 6 Main Unit 1 AC Cord 1 Screws Wall Mounting 3 Anchor Plugs Wall Mounting 3 ...

Page 42: ...VPS If screws other than the ones supplied are used use the same sized diameter screws as the enclosed ones To Mount on a Wooden Wall 1 Place the template included on the wall to mark the 3 screw positions 2 Install the 3 screws included accessories into the wall 3 Hook the unit on the screw heads Template Wooden Wall Drive the screw to this position ...

Page 43: ...he 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush with the wall 3 Install the 3 screws into the anchor plugs 4 Hook the unit on the screw heads Template 29 mm 1 1 8 inch To the wall surface Anchor Plug Concrete or Mortar Wall 6 4 mm 1 4 inch Drive the screw to this position ...

Page 44: ...ct the meter probes between the 2 main AC voltage points on the wall outlet The reading obtained should be 108 V AC 132 V AC 3 Move one of the meter probes to the third prong terminal GND Either the same reading or a reading of 0 V should be obtained 4 If a reading of 0 V at 1 terminal and a reading of 108 V AC 132 V AC at the other terminal is not obtained the outlet is not properly grounded This...

Page 45: ...INSTALLATION Installation Manual 45 than 1 should be obtained If the reading is not obtained the outlet is not adequately grounded See a qualified electrician ...

Page 46: ... used as the main disconnect device Ensure that the socket outlet is located installed near the equipment and is easily accessible 4 If necessary install optional port expansion cards see 2 6 INSTALLING PORT EXPANSION CARDS KX TVS102 OR KX TVS204 5 Standard Initialization For DPT Integration Connection a Program the ports of the PBX for voice processing see Section 4 INTEGRATING THE VPS WITH THE P...

Page 47: ...wing The line cord to the Voice Processor has 4 conductors The programming on the KX TD816 KX TD1232 KX TA1232 or KX TD308 is correctly set in System Program 117 The programming on the KX TD500 is correctly set in the 1 4 VPS DPT Port Assignment screen 8 Set up Class of Service COS for each user Customize voice prompts if necessary see Appendix B SYSTEM ADMINISTRATOR S GUIDE 9 Perform Administrati...

Page 48: ...TVS220 can handle up to 12 ports simultaneously when 3 KX TVS204 port cards are installed The KX TVS320 can handle up to 24 ports simultaneously when 6 KX TVS204 port cards are installed The KX TVS120 KX TVS220 and KX TVS320 have one port expansion card KX TVS204 installed prior to factory shipment CAUTION Before installing an optional port card it is very important that the power to the unit be t...

Page 49: ...move the adhesive tape from the card 2 KX TVS102 only Loosen remove and discard the screw under the tape with a screwdriver 3 Loosen two screws on the right side of the main unit then open the front cover in the direction of arrow KX TVS102 Card KX TVS204 Card A Panasonic Panasonic A All Models ...

Page 50: ... SLOT3 KX TVS220 SLOT1 SLOT2 SLOT3 KX TVS120 KX TVS102 Card KX TVS220 Guide Rail KX TVS320 SLOT1 SLOT2 SLOT3 Guide Rails KX TVS120 SLOT1 SLOT2 SLOT3 Guide Rails Note Remove the factory installed KX TVS204 card from SLOT1 for lnband integration KX TVS204 Card Note SLOT 2 of the KX TVS120 is not available for installing the KX TVS204 card SLOT 3 SLOT 2 SLOT 1 Guide Rails KX TVS220 Guide Rail KX TVS3...

Page 51: ...firmly then fix the grounding strap to the unit with a screwdriver KX TVS102 Card KX TVS220 SLOT 3 SLOT 2 SLOT 1 Latches KX TVS120 SLOT 3 SLOT 2 SLOT 1 Latches Latches KX TVS320 Card Latch Press KX TVS204 Card Latches KX TVS320 SLOT 3 SLOT 2 SLOT 1 Latches KX TVS220 Press Card Latch ...

Page 52: ...lip Ferrite Core Insert your finger into the opening of either one of the two ferrite cores and open it as shown below Notes The illustration above is for the KX TVS320 as an example please refer to it for the KX TVS120 and KX TVS220 The KX TVS120 and KX TVS220 are equipped with only one ferrite core The ferrite core for the KX TVS120 and KX TVS220 has the lock on the right side Y G R B Y G R B 4 ...

Page 53: ... the telephone cord through a ferrite core and under the cable clip Close the ferrite core and the cable clip Telephone Line Modular Jacks 2 7 4 Port Cards There are 2 types of port expansion cards see 2 6 INSTALLING PORT EXPANSION CARDS KX TVS102 OR KX TVS204 Four Digital ports expansion card KX TVS204 Two Digital Analog ports expansion card KX TVS102 One KX TVS204 card 2 jacks can support 4 VPS ...

Page 54: ...ports of the 4 available ports can be used For example when you mount the KX TVS204 in SLOT 1 the VPS supports ports 1 4 When the KX TVS102 is installed in SLOT 1 the VPS is only able to support ports 1 and 2 When installing ensure that the proper number of VPS ports have been set up and correspond to the port parameters established by the System Administrator See Table 8 for card configuration ex...

Page 55: ...he KX TVS320 for card configuration examples and the available number of ports in each case Table 9 Card Configuration Examples DPT Integration KX TVS220 Example No SLOT 3 Port 9 12 SLOT 2 Port 5 8 SLOT 1 Port 1 4 Total Number of Ports 1 TVS204 Port 9 12 TVS204 Port 5 8 TVS204 Port 1 4 12 2 TVS102 Port 9 10 TVS102 Port 5 6 TVS102 Port 1 2 6 3 TVS102 Port 5 6 TVS204 Port 1 4 6 4 TVS102 Port 9 10 TV...

Page 56: ...ed to the Central Office via your PBX This will save you a CO line However the actual data transfer rate of the internal modem maximum 33600 bps will be subject to the throughput limitations of the PBX If you start the VPS with the internal modem card properly installed the following message will appear on the screen Modem Card Initialization Completed If Modem Card Initialization Failed appears i...

Page 57: ...ed Communication parameters of the VPS have been set to the following values at the factory 2 8 2 Connecting the RS 232C Cable RECOMMENDED Before connecting the cable switch off the power on both the data terminal and the VPS Insert the RS 232C cable into the VPS with the connector indicating the same direction The cable must be shielded and no longer than 2 m 6 5 feet Table 11 COMMUNICATION PARAM...

Page 58: ...al printer to the unit Request To Send RTS output This lead is held on whenever DSR is on Table 12 Pin Configuration of the RS 232C Pin Number Signal Name Circuit Type RS 232C CCITT 1 2 FG TXD Frame Ground Transmitted Data AA BA 101 103 3 4 RXD RTS Received Data Request To Send BB CA 104 105 6 DSR Data Set Ready CC 107 7 8 SG DCD Signal Ground Data Carrier Detect AB CF 102 109 20 DTR Data Terminal...

Page 59: ...t for all interface signals Data Terminal Ready DTR output This signal line is turned on by the unit to indicate that it is RS 232C on line Circuit DTR ON does not indicate that communication has been established with the terminal printer It is switched off when the unit is RS 232C off line ...

Page 60: ...INSTALLATION 60 Installation Manual ...

Page 61: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS Installation Manual 61 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 62: ...st PBXs because its connections are made through a standard single line tip ring telephone interface However the VPS operation depends on the capabilities and features provided by the PBX its performance will vary when connected with different PBX systems For example Follow on or Called Party ID is a feature of the PBX If the PBX does not have this feature the VPS cannot transfer calls directly to...

Page 63: ...T sets Some PBXs need an OPX card to provide this connection However some OPX cards do not provide all the capabilities listed in this section Following are the minimum current and voltages that the PBX must supply Station to Station Touchtone Signaling For system users to access VPS services and features they must be able to send touchtones from their telephones to the VPS port As a general rule ...

Page 64: ...for mailbox owners who are often out of the office e g sales people or field representatives The only other option without message waiting notification is for mailbox owners to periodically call the VPS to check for messages Screened Transfer from an SLT The PBX must provide a screened transfer from an SLT for the VPS to function properly A screened transfer 1 Puts the caller on hold usually with ...

Page 65: ...er The VPS responds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message TEST Place an outside call from an SLT See if you can set up a screened transfer to another extension Next try the same test...

Page 66: ...e VPS to a PBX other than a KX T series PBX Each port on the VPS should match the type of signaling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get the correct values for these settings Flash Time 100 ms 300 ms 600 ms 900 ms The minimum length of time that the PBX requires to recognize a hookswitch flash Choose the amount that is equal...

Page 67: ...l tone dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension Transfer Sequence Tells the VPS how to transfer a call to an extension that belongs to the Alternate Extension Group This is useful for extensions that need a special transfer procedure i e blind transfer such as modem exten...

Page 68: ...on Test from an SLT to determine the sequence Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting PBXs differ in how they handle this function Test from an SLT to determine the sequence Inband Signaling These parameters are used when the Integration Mode is set to Inband If the PBX type is set to a KX T series system these parameters will be automatica...

Page 69: ...digits in their place 7 Forwarded to Voice Mail Busy The extension dialed is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to let the caller to leave a message 8 Forwarded to Extn The extension dialed is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp On or Me...

Page 70: ...one None None None None Inband Inband Inband Inband Inband Inband OperatorTransfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FW...

Page 71: ...on and Touchtone Integration features are also enabled 2 Enable System Program 103 to turn on Touchtone Integration On extensions with the Voice Mail port parameter enabled the KX TA series can send codes touchtones to indicate call states this increases VPS efficiency Codes apply to all transferred calls outside calls only indicate disconnect provided the KX TA series is programmed for CPC Detect...

Page 72: ... the outside CO lines are DIL to the first port of the hunt group Lines programmed as Normal do not hunt b If the VPS is only answering calls not answered by the operator Operator Backup Flexible Ringing Assignment For each outside CO line use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing at the operator s extension jack Delayed Ringing Assignment To give the ope...

Page 73: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS Installation Manual 73 7 6 8 KX TA series VPS Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox for Extension 106 ...

Page 74: ...r PBX is a third party telephone system You have a KX TD500 but all the extension cards are analog types You have a KX TD500 but the DHLC DLC cards are ancient versions therefore cannot support DPT Integration 1 Assignment of the extension card to be connected to the VPS a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to DHLC HLC SLC ESLC or SLC M SLT interface s...

Page 75: ...eck the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port To reach the Voice Mail system users dial these extension numbers d Assign Extension Group No for the port Note Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS through ad...

Page 76: ...xtension line to be connected to the VPS a Go to the 4 2 Extension Line screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This program prevents the VM port from being interrupted by Call Waiting Hold Recall and Executive Busy Override features during a call Screen output ...

Page 77: ...o Recommended Settings 2 The VPS answers when an extension user does not take the call after a specified number of rings Go to Recommended Settings 3 Recommended Settings 1 If the VPS is answering all incoming outside calls a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number VPS port 3 Click...

Page 78: ...e calls not answered by the Operator Operator backup a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which Operator has been assigned Screen output ...

Page 79: ...nt of IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 80: ...ment of IRNA Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data Note This parameter tells the KX TD500 how long to let a call ring at an extension before forwarding redirecting Screen output ...

Page 81: ... 3 If the VPS is only answering incoming outside calls not answered by user extensions a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Screen output ...

Page 82: ...nt of IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 83: ...l ring at an extension before forwarding redirecting Screen output 3 3 4 KX TD816 KX TD1232 KX TA1232 and KX TD308 Programming for Inband Integration via the Manager s Extension Select a maximum of 2 station ports to be connected to the VPS Plug each station into a Voice Mail port Go into System Program 602 and assign the Voice Mail stations to a different extension group By default all stations a...

Page 84: ...enu 2 Choose Station from the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Station Setting from the Station Menu Station Menu 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Func...

Page 85: ... N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N FWD N A Time Cordless PITS 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 N N N N N N N N 01 Day Night 02 Class of...

Page 86: ...ey Off Hook Monitor Adjust Time PBX Code Caller ID Extension EXP 1 Not Stored EXP 2 Not Stored EXP 3 Not Stored EXP 4 Not Stored CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 205 EXT 205 02 Y 2 D 10 80 N Disable EXT 205 EXT 205 03 Y 3 D 10 80 N Disable EXT 205 EXT 205 04 Y 4 D 10 80 N Disable EXT 205 EXT 205 05 Y 5 D 10 8...

Page 87: ...e Station ALT S from the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Settings 1 in the Sub Menu Sub Menu 4 Choose which single line extensions will be attached to Voice Mail If using XDP ports enable XDP for the connect jacks Place Voice Mail extensions in Extension Group 8 1 System Date Programming BATCH 2 System Date Programming INTERACTIVE 3 Disk File Management...

Page 88: ...gramming Main Menu Jack Ext Name XDP EXG Day Night LCS Mode DoorPhone 1 Y Y STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 8 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 1 11 N 1 2 21 2 1 12 N 2 2 22 3 1 13 N 3 2 23 4 1 14 N 4 2 24 5 1 15 Y 5 2 25 6 1 16 N 6 2 26 7 1 17 N 7 2 27 8 1 18 N 8 2 28 Auxports ALT U Manager ALT M Syste...

Page 89: ...al F loating Extensions Fle X ible Numbers M iscellaneous P H antom Extensions Seria L Interface S P ecial Carrier T imers Add F U nctions SYSTEM Add Functions C OS V M Status Command DTMF Set Voice Mail Inte G ration A I R D E F X M H L P T U C V G Automatic Access Priority Call Hunting EXG No Automatic Hold By CO Button Automatic Hold By DSS Button SPD TRS Override FAX Transfer Extension Caller ...

Page 90: ...nu and program all lines DIL to the first extension of the Voice Mail hunt group Sub Menu CO Line Setting AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T ARS ALT A Settings 1 1 Settings 2 2 I ntercept Timers PBX Access Code I CO CPC CPC DIL DAY NIGHT EXT NO 1 1 Signal Detection Incoming Signal Detection Outgoing 1 400 ms Disable 2 400 ms Disable 3 400 ms Disable 25 ...

Page 91: ...INTEGRATING THE VPS WITH THE PANASONIC KX T DIGITAL PBX Installation Manual 91 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX T DIGITAL PBX ...

Page 92: ...arding Set The subscribers and the Message Manager can program their extensions from a remote location to forward various types of calls to a desired extension or an outside telephone Auto Configuration The VPS knows what extension numbers exist on the PBX and creates mailboxes for each extension automatically Also sets the VPS clock with data from the PBX clock Live Call Screening Extension users...

Page 93: ...intercom If the same Caller ID number is programmed for both system and personal caller name announcements the VPS will use the personal caller name Caller ID Call Routing The VPS automatically sends calls from pre assigned Caller ID numbers to the desired extension mailbox or Custom Service Personal Greeting for Caller ID Each subscriber can record up to 4 personal greeting messages for special c...

Page 94: ...onnecting the KX TVS320 please refer to it when connecting the KX TVS120 or KX TVS220 1 Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD500 follow the steps below a Go to the 1 1 Slot Assignment screen b Assign the slot Card Type to...

Page 95: ...utput f Check the information of CPU Card Information and confirm the Software Version of the KX TD500 The software version must be Q171A or higher for DPT Integration to be utilized Notes If the software version of the KX TD500 is lower than this you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 962...

Page 96: ...3 Extension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC or 201 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note The parameters except for Attribute will disappear and the DN Directory Number will be cleared Screen output ...

Page 97: ...lect your VPS model in the Type menu When connecting the KX TVS120 or KX TVS220 select TVS80 110 200 1 200 2 Note Depending on the version of the KX TD500 the selection might be TVS200 1 In this case select TVS200 1 to connect the KX TVS120 or KX TVS220 When connecting the KX TVS320 select TVS300 d Select the card 101 DLC DHLC for jacks 1 8 201 DLC DHLC for jacks 9 12 which connects with the VPS i...

Page 98: ...ation information to these ports Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign extension numbers to each por...

Page 99: ...l computer to the VPS and start your communication software i e HyperTerminal Procomm Plus Smartcom Communication Parameters 9600 8 Bit None 1 8 Turn the power switch off at the VPS and set the DIP Rotary Switch to position 5 Only perform this step when initially setting up the system CAUTION Setting the DIP Rotary Switch to position 5 will default the Voice Processing System resulting in a loss o...

Page 100: ... displayed Active ports are displayed on the screen the number of active ports depends on the VPS model Screen output Note You will see Modem Card Initialization Completed only when connecting the KX TVS320 The display will alert you if System Setup is not completed successfully Screen output This message will appear when the DPT connection between the VPS and telephone system cannot be establishe...

Page 101: ...emedy The PBX is not a KX TD series or KX TA1232 system Since the VPS is configured to communicate with the default PBX type at the factory KX TD500 for the KX TVS320 KX TD1232 for the KX TVS120 and KX TVS220 this message will always appear when connecting to another type of PBX Connect a KX TD series or KX TA1232 PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM T...

Page 102: ...ete TEST Press the INTERCOM button and then 1065 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD500 should be able to communicate through DPT Integration We recommend that the KX TD500 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMIZING T...

Page 103: ...onfirm the software level then complete the required programming before starting up the VPS Note Two methods of programming are available on the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 3 2 KX TD1232 Software Verification and Programming for DPT Integration vi...

Page 104: ...gration information to those ports Notes You can assign a maximum of 6 jacks 12 ports with the KX TD1232 6 jacks 12 ports with the KX TD816 4 jacks 8 ports with the KX TA1232 If you are configuring a 2 cabinet system all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 117 b Press the NEXT button SP PHONE Screen output M c Enter the jack n...

Page 105: ...on Parameters 9600 8 Bit None 1 8 Turn the power switch off at the VPS and set the DIP Rotary Switch to position 5 Only perform this step when initially setting up the system CAUTION Setting the DIP Rotary Switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 prompts 9 Tiurn the power switch back on at ...

Page 106: ...ot be established Possible causes of the message DPT Interface Connection is not Established Table 20 Cause Remedy The PBX is not a KX TD series or KX TA1232 system Since the VPS is configured to communicate with the default PBX type at the factory KX TD500 for the KX TVS320 KX TD1232 for the KX TVS120 and KX TVS220 this message will always appear when connecting to another type of PBX Connect a K...

Page 107: ...T100 terminal 11 Go to the System Administration Top Menu Select 5 and Press ENTER or Type 3 then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions The cabling between the PBX extension ports and the VPS is not 4 wire or is improperly connected Confirm the cabling is connected as described in Section 2 INSTALLATION The PBX is a KX TD series or KX TA1232 but does n...

Page 108: ...ol but have the correct ROM version in the system you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231UYMMDDB This version must be at least version P231U or higher for DPT Integration to be utilized both systems if system connection is being used For KX TD816 the version must be P301O or higher for KX TA1232 t...

Page 109: ...e underlined digits represent the software production date code year month day 2 Go to the Main Menu Choose System Data Programming BATCH 1 or INTERACTIVE 2 Main Menu 3 Choose System from the System Data Programming Main Menu System Data Programming Main Menu 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Q...

Page 110: ...ible Numbering 07 Account Code 08 Special Carrier 09 Timer 10 Voice Mail 11 Voice Mail Integration 12 UCD 13 Phantom 14 Opera Manager EXT Group 15 Miscellaneous 16 Caller ID Modification 17 Switch Type 18 DID 19 Lunch Break Time 20 System Time 21 Version 22 ISDN Card 23 T1 Card 24 T1 Minor Error Select the number 11 VM Port No Master 30 Slave VM Jack EXT EXG 01 30 1 165 1 1 1 1 1 1 1 1 1 1 1 1 02 ...

Page 111: ...recommend that the KX TD1232 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMIZING THE SYSTEM from the VPS the PBX transmits the station information automatically This saves time when programming the VPS CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Da...

Page 112: ...HONE c The system displays the ROM version and the date it was created This version must be P871F or higher for DPT Integration to be utilized 2 Set the date and time using System Program 000 3 Set PBX extension numbering using System Program 003 4 Assign the Voice Mail Port This program tells the PBX which jack will be connected to the VPS This allows the PBX to send the proper DPT Integration in...

Page 113: ...his port to have The default extension number for port 1 295 port 2 296 e Press STORE f Repeat steps c d and e until all extension numbers are entered 6 Connect the jack assigned in Step 4 to the VPS 7 Connect your personal computer to the VPS and start your communication software i e HyperTerminal Procomm Plus Smartcom Communication Parameters 9600 8 Bit None 1 8 Turn the power switch off at the ...

Page 114: ... displayed Active ports are displayed on the screen the number of active ports depends on the VPS model Screen output Note You will see Modem Card Initialization Completed only when connecting the KX TVS320 The display will alert you if System Setup is not completed successfully Screen output This message will appear when the DPT connection between the VPS and telephone system cannot be establishe...

Page 115: ...medy The PBX is not a KX TD series or KX TA1232 system Since the VPS is configured to communicate with the default PBX type at the factory KX TD500 for the KX TVS320 KX TD1232 for the KX TVS120 and KX TVS220 this message will always appear when connecting to another type of PBX Connect a KX TD series or KX TA1232 PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM Th...

Page 116: ...ete TEST Press the INTERCOM button and then 295 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD308 should be able to communicate through DPT Integration We recommend that the KX TD308 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMIZING TH...

Page 117: ...amming only available for KX TD500 users also determines whether the mailbox continues to record after the user intercepts the call 4 4 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the telephone press the LCS button then enter the password This password prevents others f...

Page 118: ... Press the SP PHONE button 5 Repeat these steps for each telephone 4 4 4 Live Call Screening Recording Mode Assignment via System Programming This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is also available for KX TD500 users see 4 4 6 Live Call Screening Assignment via PC Progr...

Page 119: ... Enter Station Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Dial the code for the mode you want this telephone to have Hands Free 71 Private 72 Screen output Hands Free or Private 3 Press STORE 4 To exit the Station Programming mode Press the PROGRAM button or lift the handset 5 Repeat these steps for each telephone A single line telephon...

Page 120: ...ettings a To set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note To cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec c To assign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active Note To utilize the Live Call Screening features it is neces...

Page 121: ...n you want to assign as the LCS button 3 Dial 92 Screen output LCS 4 Press STORE 5 To exit the Station Programming mode Press the PROGRAM button or lift the handset 6 Repeat these steps for each telephone 4 4 8 Live Call Screening Cancel Button Assignment via Station Programming This button assignment allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button PC programmi...

Page 122: ...ual telephone PC programming is also available for KX TD500 users see 4 4 12 Button Assignment via PC Programming 1 Enter PITS Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Press the Flexible button CO or DSS BLF that you want to assign as the TWR button 3 Dial 90 Screen output 2Way Rec 4 Dial the Voice Mail extension number Screen output ...

Page 123: ...1 Screen output 2Way Trans 4 Dial the Voice Mail extension number Screen output 2Way Trans _ _ _ _ _ _ The extension number you entered 5 Press STORE 6 To exit the Station Programming mode Press the PROGRAM button or lift the handset 7 Repeat these steps for each telephone 4 4 11 Voice Mail Transfer Button Assignment via Station Programming This feature allows an extension user to transfer calls d...

Page 124: ...s for each telephone 4 4 12 Button Assignment via PC Programming The KX TD500 users can assign buttons via PC programming Follow the procedure below to assign each button 1 Go to 4 2 Extension Line screen refer to the screen image in 4 4 6 Live Call Screening Assignment via PC Programming 2 Select the Card No and Port No which you are going to program Conditions This button must be a CO or DSS BLF...

Page 125: ...r right corner Flexible CO Key screen for all CO Keys displays Screen output 4 Click the Key Number to which a button will be assigned Flexible CO Key screen displays Screen output 5 Select the desired Key Type When 2WAY REC 2WAY TRN or VTR is selected enter the extension number in DN Example screen output ...

Page 126: ...g Activation To activate the Live Call Screening status follow the steps below PC programming is also available for KX TD500 users see 4 4 6 Live Call Screening Assignment via PC Programming 1 Press the assigned LCS Button 2 Press the assigned LCS Password 3 Confirm the assigned LCS Button is red on 4 Repeat these steps for each telephone Conditions To activate the Live Call Screening features it ...

Page 127: ...ox This feature allows extension users to record conversations into their mailboxes by pressing the Two Way Recording TWR button 4 4 16 Two Way Transfer into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the Two Way Transfer TWT button and dialing the mailbox number This is commonly used by a person who is taking a detailed message...

Page 128: ...INTEGRATING THE VPS WITH THE PANASONIC KX T DIGITAL PBX 128 Installation Manual ...

Page 129: ...CUSTOMIZING THE SYSTEM Installation Manual 129 Section 5 CUSTOMIZING THE SYSTEM ...

Page 130: ...isted in Appendix D6 RECORDING MESSAGES It is important to spend time training the receptionist Making sure that the receptionist understands the system and is capable of answering basic questions will save you time in the end Show the receptionist how to transfer General Delivery Mailbox messages See Appendix D2 MANAGING THE GENERAL DELIVERY MAILBOX 5 1 2 Quick Setup Quick Setup provides a quick ...

Page 131: ...1 3 4 5 6 7 8 Non Panasonic System 1 3 4 5 6 7 8 KX TD816 TD1232 TA1232 TD500 TD308 1 4 5 6 8 Quick Setup Utility for connection to Panasonic KX T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will pro...

Page 132: ...e by transferring extension and time information from the PBX automatically 2 Extension Numbers of VPS Ports Screen output Table 23 1 KX T308 2 KX T616 Go to Step 2 3 KX T1232 KX TA series 4 KX T96 5 KX T336 0 Others Go to Step 3 6 KX TD816 7 KX TD1232 KX TA1232 8 KX TD500 9 KX TD308 Go to Step 4 Quick Setup PBX type Please select your PBX type 1 KX T308 2 KX T616 3 KX T1232 TA series 4 KX T96 5 K...

Page 133: ...001 and Press ENTER You can also enter multiple extensions Enter the extensions from No 1001 to No 1010 by Pressing 1001 1010 and Pressing ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 Note The maximum number of mailboxes depends on the VPS model With the KX TVS120 a maximum of 62 extension numbers can be entered With the KX TVS220 and KX TVS320 a maximum of 102...

Page 134: ...d 1021 61 Vacant 1 Then change the status from Delete to Make b Owner s last name Up to 16 alphabetic characters can be assigned as an Owner s Last Name Note Mailbox numbers displayed on this screen Panasonic KX TD Series or KX TA1232 System The same numbers as the extensions of the KX TD series system that were automatically transmitted to the VPS Auto Configuration Other Systems The same numbers...

Page 135: ...ilboxes for subscribers by Quick Setup the COS parameter Authorization for Message Notification see Table 44 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS number 1 will be set to Yes It will stay No for COS number 2 through number 62 To program mailbox parameters other than the extension numbers and Owner s Last Name or First Name see 5 5 SETTING MAILBOXES The caller ...

Page 136: ...mode using the Custom Service feature Custom 1 You can change the operation to standard voice mail Custom 2 or leave it as automated attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Custom Service Day Mode Night Mode Auto Attend Auto Attend Auto Attend Auto Attend A Auto Attend V Voice Mail Auto Attend using Custom 1 Voice Mail using Custom 2 P Pr...

Page 137: ... ENTER Note To cancel the Quick Setup Press 2 and Press ENTER This cancels all changes made up to this point The VPS begins to change system programming data Screen output Then CARD TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Note KX TVS320 only When activating the Quick Setup remotely through the internal modem the line will Quick Setup Time Setting Current time is 3 04 PM Enter n...

Page 138: ...isconnected because the VPS will automatically restart upon finishing the Quick Setup Please re establish remote access to the VPS via the internal modem Screen output Screen output when Quick Setup is finished CARD TEST SYSTEM SETUP 1 2 3 ON LINE MODE ...

Page 139: ...nd easily Sample Company Greeting 1 Thank you for calling ABC company Company greeting should be short Sample Custom Service Message If you know the extension number of the person you are calling you can dial it at any time For a list of extensions Press 1 to reach the sales section Press 2 to reach the service section Press 3 if you would like to place an order Press 4 all other callers please wa...

Page 140: ...tions should be recorded in their respective languages At the next level create menus in each language for Day Mode For example Custom Service Menu 2 the one for English callers might be For departure information press 1 For arrival information press 2 For reservations press 3 To leave a message press 4 To send a fax press 5 Thus at this level or at an even lower level a caller can be guided in hi...

Page 141: ...arity bit etc Port Setting 1 6 2 Only to be used when connecting the VPS to a PBX other than a KX T series PBX Use the CPC control of the PBX for normal disconnect problems Dialing Parameters 1 6 3 1 These parameters are set automatically when Quick Setup is conducted Most of the settings will be left unchanged The only setting that will be changed quite often is the Transfer Sequence for the oper...

Page 142: ... Enter The Number 2 Custom Service 2 Prompt Mode System 1 System 2 User1 3 User2 3 Menu Repeat Cycle 3 1 3 times 4 Call Transfer Anytime Extn Extn Mbx No 5 Wait for Second Digit 1 5 s 6 No DTMF Input Operation c a f a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f Custom Service Select Operation 7 Keypad Assignment Keypad 0 c a Transfer to Mailbox b Transfer to Ext...

Page 143: ...e sent directly to the corresponding mailbox If it is set to No extension transfer and mailbox transfer are disabled only 1 digit entries work following the Custom Service menu Note This parameter should be set to No when Subscriber Service is specified as a Custom Service option and it is desired that digits can be entered very quickly to specify a mailbox Therefore in most cases No is the best s...

Page 144: ... Attendant Service i Subscriber Service Allows the caller to access Subscriber Service Digits received after entering this code are assumed to be the subscriber s mailbox number If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialing ...

Page 145: ...nu at the tone Follow the instructions until all Custom Service prompts have been recorded using the tree that you created as a guide 5 2 5 Checking Operation After you have entered and recorded all menus it is important to try the program yourself to see that all functions perform properly Dial into the system and try all the choices to see if you are routed correctly Verify that each menu choice...

Page 146: ...ample we will use the number 250 There are 2 ways to use a System Group Distribution List Option A For inside messages The System Group Distribution List number can be designed so that any subscriber can press 2 and then enter the list number which is 250 in this example to deliver a message The message will be delivered to all specified mailboxes Option B For outside messages The System Group Dis...

Page 147: ...erview Service The subscriber can leave a series of prerecorded questions up to 10 for the caller in an Interview Mailbox As the caller answers questions answers are recorded in the mailbox After a caller records the answers the interview mailbox lights a message waiting lamp When retrieving the messages the subscriber only hears the answers to the questions There are 2 ways to access an interview...

Page 148: ...tomated Attendant Port This service can be programmed independently of any or all ports of the VPS Callers reaching these ports access Automated Attendant service Service Access Command A caller can switch to Automated Attendant service by dialing 8 during a call Via Custom Service The call transfer service can be assigned to a keypad digit within a Custom Service After pressing this key the calle...

Page 149: ...r pressing this key the caller enters Operator Service Operator Service can also be the destination of no DTMF input Operator Service offers callers many chances to reach a human operator Operator Service can be structured as a cascade so that if Operator 1 cannot take the call it goes to Operator 2 If that fails the call goes to Operator 3 If that fails the caller can record a message At each sta...

Page 150: ...parameter Prompt for Rotary Callers is underlined This sub parameter can be assigned only when Incoming Call Service Prompt is set to Selective Table 26 Description Value Range Default Description Function Company Greeting No 1 32 S System Greeting N None System Greeting Specifies the company greeting to be played on the port The System Greeting is Good Morning Afternoon Evening Welcome to the Voi...

Page 151: ...ded the Multilingual Selection Menu and the System Administrator has specified Prompt Selection Number in System User 1 User 2 Prompt Selection Number in Table 63 in B6 5 Prompt Setting Note If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for Rotary Callers 1 System 2 User 1 3 User 2 System Specifies which language ...

Page 152: ...numbers 1 9 represent department extensions the VPS will provide these numbers to the caller in the initial list of prompts Return to Program Service Setting Auto Attn Setting Menu Enter The Number 1 Program Enter The Number 4 Service Setting Enter The Number 1 Automated Attendant Program Service Setting Auto Attn Setting Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extension Ente...

Page 153: ...hat is assigned to a ring group Return to Program Service Setting Auto Attn Setting Menu Enter the data using the table below as a guide The table below is for Operator 1 as an example Please refer to it for Operators 2 and 3 Table 27 Description Value Range Default Description Function Operator Service 1 Disable 2 Enable Enable Enables or disables the Operator Service feature Note All non touchto...

Page 154: ...are set Operator No Answer Time 10 60 s 30 When a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Notes This timer applies to Operator 1 2 and 3 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiti...

Page 155: ... No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension 2 Leave Message Instructs the caller to leave a message in Operator 1 s mailbox 3 Disconnec...

Page 156: ...he Dial by Name feature uses the last name Both will be printed on mailbox report Owner Last Name Class of Service No COS No 1 62 1 Defines a set of services available to each subscriber The Class of Services 63 and 64 are fixed to the Message and System Managers Most subscribers can be placed in the same COS Anyone who needs unclaimed messages forwarded to a cell phone beeper or another mailbox w...

Page 157: ... Calls Transfer to Mailbox 1 Yes 2 No No If set to Yes calls coming to the extension through Automated Attendant go directly to the mailbox without ringing the extension Message Waiting Lamp will not be turned on Table 28 Description Value Range Default Description Function Enter The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edit Menu 1 Mailbox Setting 2 Notification Setting ...

Page 158: ... the callback entry code Important Note When the VPS calls to a CO line via the KX TD500 PRI Card KX TD50290 PRI23 ISDN Primary Rate Access Interface card be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX Type of Device 1 Telephone 2 Beeper Telephone Specifies the device to receive notification This is automatically set to Beeper when X is ...

Page 159: ... is received before making another notification call to Device 1 2 or 3 Time Frame 1 2 MON TUE WED THU FRI SAT SUN 1 12 h 00 59 min AM PM a m p m All Day Space No Use No Use Specifies the daily schedule for the Message Waiting Notification service for 1 week for this device Note These parameters are active only when Use Mode is set to Scheduled Table 29 Parameter Value Range Default Description Fu...

Page 160: ...sword From Mailbox Setting Menu Table 30 Parameter Value Range Default Description Function Telephone Number 1 2 Up to 24 digits With the KX TD500 or Up to 16 digits With other KX T series PBXs None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to a CO line The telephone number can contain the digits 0 9 and Note This feature is available with...

Page 161: ...ing the mailbox numbers might be 2 to 5 digit long 1021 1022 1016 1017 1018 1019 1020 1011 1012 1013 1014 1015 1006 1007 1008 1009 1010 Enter The Number 4 Program Mailbox Setting Mailbox Listing 1 1003 2 1001 3 1002 4 1004 5 1005 6 1006 7 2007 8 1008 9 1009 10 1010 11 1011 12 1012 13 1013 14 1014 15 1015 16 1016 17 9001 18 19 20 21 22 23 24 25 26 27 28 29 30 System Manager s Mailbox No 9999 Messag...

Page 162: ...do the following As soon as the VPS plays a guidance message Press code 6 and then the mailbox number For example a subscriber who has extension 1015 and mailbox 1015 would press code 6 1015 If the subscriber has a password enabled the password must be entered If the subscriber forgets his password he should contact either the System Administrator or the System Manager Either one can clear the pas...

Page 163: ...FINAL SETUP Installation Manual 163 Section 6 FINAL SETUP ...

Page 164: ...ar the initial prompt 2 Press 6 9 9 9 8 to access the Message Manager s mailbox You will hear the following prompt if mailbox 9998 has a password set 3 Enter the Message Manager s Password if programmed Otherwise you will hear the Main Menu of Message Manager s Service 6 1 2 Main Menu of Message Manager s Service Good morning Good afternoon Good evening Welcome to the Voice Processing System Enter...

Page 165: ...tions should be included in the first question work for the subscriber who maintains the Interview Service mailbox If Custom Service follows explanations should be included in the first menu work for the Message Manager 6 1 4 Custom Service Greetings Enter 6 9998 5 4 1 Access the Main Menu of Message Manager s Service 2 Press 5 to modify messages 3 Press 4 to change the Custom Service Menu 4 Conti...

Page 166: ...nt to change 7 Continue following voice prompts through appropriate menus Prompts lead you through the choices and recording process Note Prompt 645 The system prompt is This is the General Delivery Mailbox You can record User Prompt 1 or User Prompt 2 as Thank you for calling ABC company We are currently closed however if you leave your name and phone number we will return your call as quickly as...

Page 167: ... of the mailbox for which you wish to record Personal Greetings 3 Enter your Password if programmed then Press You are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 1 to change the Personal Greetings 6 Press 1 again to change the No Answer Greeting 7 The system will then say No Answer Greeting is not recorded Record greeting at the tone 8 State your Greeting at the tone Example H...

Page 168: ... are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 3 to change the Owner s Name 6 The system will say Owner s name is not recorded Record owner s name at the tone 7 State the Owner s First and Last Name at the tone 8 Press 1 when finished The VPS tells you the customer s name 9 Press 2 to accept TEST THE SYSTEM Before backing up the system call each extension to see that each por...

Page 169: ...he file transfer screen appears and shows download progress Download time will vary depending on the communication speed and file sizes SAVE Completed will appear on the screen when the file has been saved Continue saving the other items as needed It is not necessary to save the Program or System Prompts because they are resident on the hard drive and cannot be altered We do recommend all other da...

Page 170: ...using LOAD command the following things should be done For System Caller Name Announcement the Message Manager rerecords caller names see Recording System Caller Names in D6 RECORDING MESSAGES For Personal Caller Name Announcement subscribers rerecord caller names see 4 12 Personal Caller Name Announcement in the Subscriber s Guide User Prompt files are very large and can take several hours to sav...

Page 171: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual 171 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 172: ...wing steps steps 1 through 6 the output of the VT100 TERMINAL mode is presented The output of the ASCII TERMINAL mode is slightly different For example in Step 1 5 Quick Setup does not appear when you are in the ASCII TERMINAL mode There are other differences but the basic steps are the same 1 Go to the System Administration Top Menu 2 Type 4 for System Initialization Note Depending on the PBX ext...

Page 173: ...VPS will automatically restart upon finishing the Quick Setup Please re establish remote access to the VPS via the internal modem Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initialization will take about 10 min to accomplish System Reset Clear Menu Mailbox No Length 4 System Manager s Mailbox No 9999 ...

Page 174: ...E Stores a backup of the program or data in the hard disk LOAD Restores a backup of the program or data to the VPS GPRN Displays all of the VPS parameters VERS Displays the version of the program CREP Displays the keypad assignments message recording status and the tree structure of a Custom service CCLR Clears a Custom service menu access count MWL Specifies the number of times the VPS attempts t...

Page 175: ...ning The following message indicates that the VPS is in the Off Line Mode 7 2 2 On line Set ONLN Use the ONLN command to place the VPS in the Call Progression Mode Type ONLN then Press RETURN 7 2 3 Set Password PASS Use the PASS command to create change and clear system passwords Valid passwords are created using up to 10 characters any alphanumeric character space and _ can be used IMPORTANT We s...

Page 176: ...en will not appear The VPS does not distinguish the capital letter from the small letter 7 2 4 Set Time TIME Use the TIME command to set the system date and time A number of system functions require that the system time and date be set correctly These functions include message waiting notification external message delivery call retries after initial failure to connect and automatic deletion of mes...

Page 177: ...e Report Port Usage Report Call Account Report at a specified time each day A printer or data terminal must be connected to the VPS at the RS 232C port for the reports to be printed or displayed 1 Type PSET then Press RETURN 2 Type 1 to enable this function or Type 2 to disable it 3 Type the time to print the reports Note The reports will be displayed only if the system is in the mode where you se...

Page 178: ...ss error If there is a sector that often causes errors check the disk xx IDE error code yyyy read write error sector number DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the system is handling calls there is something wrong with DSP and FIFO memory temporarily CPU APPLICATION x Application error While the system is handling calls temporary applicatio...

Page 179: ...ort data SYSTEM ERROR 3 Clock error SYSTEM ERROR 4 Mailbox data error SYSTEM ERROR 5 Message data error 1 SYSTEM ERROR 6 Message data error 2 SYSTEM ERROR 7 Error loading of control data SYSTEM ERROR 8 Error loading of voice prompt data SYSTEM ERROR 9 Error loading of MWL control data SYSTEM ERROR 10 Error loading of disk identify data SYSTEM ERROR 11 Error writing of VBI chain data SYSTEM ERROR 1...

Page 180: ...pport The memory required to save each data component is indicated below Saving items 4 7 below will depend upon the length of the recorded messages 4 User Prompts 1 5 User Prompts 2 6 Custom Service Menus Custom service recordings 7 Personal Greetings Subscriber greetings 8 Company Greetings Table 34 Error and Warning Indications During System Operation Indication Meaning DISK STORAGE SPACE IS NO...

Page 181: ...modem file transfer protocol The command can be canceled by Typing before entering the receiving mode Once the receiving mode has been selected use the cancel command of the communication software being used If your data terminal supports a high speed it is recommended that you SAVE at the maximum speed of 38400 bps First change the RS 232C setting of the VPS see B7 1 RS 232C Parameters Next chang...

Page 182: ...n the load to the VPS has been completed power off and restart the VPS Notes The data terminal that you use must be equipped with communications software that supports the Xmodem file transfer protocol The command can be canceled by Typing before entering the sending mode Once the sending mode has been selected use the cancel command of the communication software being used If your data terminal s...

Page 183: ...rs are examples only Your system will show different numbers GPRN 0 All Parameters 1 Mailbox Setting 2 Class of Service Setting 3 Port Trunk Service Setting 4 Service Setting Auto Attn Setting 5 Service Setting Custom Service Setting 6 Service Setting Caller ID Call Routing 7 System Parameter Setting System Group Assignment 8 System Parameter Setting Time Group Service Holiday Daylight Saving Time...

Page 184: ...nu Access Count Clear CCLR Menu Msg None Indicates that the menu message for this Custom Service is None not recorded If menu message is recorded Rec will appear N Xfer Mbx 9998 Caller will be sent to General Delivery Mailbox GDM if he dials nothing Custom 100 System Access 9 Menu Msg None multilingual pick N Xfer Mbx 9998 0 Operator 1 Custom 1 System Access 2 Menu Msg None English service N Opera...

Page 185: ...pecify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension Apply this setting when a PBX other than the Panasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes 1 Custom 1 Custom Service 1 will play when the 1 key is pressed 2 Custom 2 Custom Service 2 will play when the 2 ...

Page 186: ...ly be set using this command 1 Type MRL then Press RETURN 2 Type the message length 7 2 15 Modified Prompt List MPLT Use the MPLT command to display the user prompt recording status recorded not recorded or turned off 1 Type MPLT then Press RETURN MPLT both prompts MPLT 1 User 1 prompts MPLT 2 User 2 prompts MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length 0 3 MP...

Page 187: ...ult prompt has been turned off WILL NOT BE HEARD HELP OFLN System Off line ONLN System On line PASS Password setting TIME Time Date setting PSET Report Print Out Time setting ELOG Device Error Log Listing SAVE VPS Program Date Save VPS PC Xmodem LOAD VPS Program Date Load VPS PC Xmodem GPRN Parameter Global Printing only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Informatio...

Page 188: ... s To turn off this command enter The following circuit conditions may be displayed Note The maximum number of ports depends on the VPS model Ready Possible to serve Incoming Call Processing arrival service Outgoing Call Processing sending service DSP Reset Processing DSP reset disposition PT connect Processing PT connect disposition Error DSP Card is not loaded LMON No 1 Ready 2 Ready 3 Ready 4 R...

Page 189: ...that the ports are enabled Type PUTD The VPS will remain in this mode until PUTD is entered again The default setting of this mode for all ports is OFF To change the mode from PUTD to OFF Type PUTD again Note means enable for the port 0 means disable for the port To set the mode for only 1 port Type PUTD and the port number PUTD Target Port Don t leave enabled after troubleshooting PUTD Target Por...

Page 190: ...Wait for Caller ID WCID Use the WCID command to specify the length of time in seconds the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX If Caller ID is not needed at all set the waiting time to 0 to accelerate the VPS response to incoming calls Type WCID then Press RETURN PUTD Target Port for Debug Don t leave enabled after troubleshooting 1 DTMF 3 1 DTM...

Page 191: ...and prepared for use again To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 System Reports System Report Menu 1 Mailbox Assignments 2 COS Assignments 3 System Service Report 4 Call Account Report 5 Port Usage Report 6 Disk Usage Report 7 Mailbox Usage ...

Page 192: ...n B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS To select the Mailbox Assignments Report follow the menu path as shown System Administration Top Menu 2 1 1 COS Class of Service CExtn Covering Extension IVMBOX Interview Mailbox AlTrf All Call Transfer to Mailbox MN1st Message Notification Device 1 MN2nd Message Notification Device 2 MN3rd Message Notification Device 3 Bep Beeper ...

Page 193: ...r 1 Prompts U2 User 2 Prompts RC Remote Call Forward to CO DC Delete Message Confirmation CN Maximum number of names for Personal Caller Name Announcement GC Play Personal Greeting for Caller ID CS Caller ID Screening MN Authorization for Message Waiting Notification ED pr Authorization for External Message Delivery Prompt Mode SY System U1 User 1 U2 User 2 SL Selective AF Authorization for Auto F...

Page 194: ... SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A Lunch mode Grt Srv SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A Break mode Grt Srv S...

Page 195: ...bering the mailbox numbers might be 2 to5 digit long 7 3 5 Port Usage Report The Port Usage Report provides information about port usage and allows system and port traffic to be measured The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port To select the Call Account Report follow the menu path as shown System Administ...

Page 196: ...llow the menu path as shown System Administration Top Menu 2 2 1 Port Usage Report FEB 21 2001 12 10 PM FROM FEB 13 2001 6 08 PM Port 1 2 Total ED 1 4 7 MN 6 3 14 Rcv 105 8 121 Connect Time 01 43 34 00 03 41 3 0 0 1 00 00 02 4 0 0 1 00 00 01 5 1 2 2 00 01 03 6 1 2 0 00 00 55 7 0 0 0 00 00 00 8 0 0 0 00 00 00 9 0 0 0 00 00 00 10 0 0 0 00 00 00 11 0 0 0 00 00 00 12 0 0 0 00 00 00 13 0 0 1 00 00 01 1...

Page 197: ... report The number of messages that were deleted by subscribers and expired and were removed by the system since the last clearing of this report The number of messages that expired and were removed by the system since the last clearing of this report FROM The date and time of the last clearing of this report Cpy Copy Transfer Del Deleted Exp Expired and Removed Note The maximum available recordin...

Page 198: ...ludes the number of recorded messages the total amount of outgoing calling time and external message message notification and group message delivery Note Specify the range or the mailbox number To obtain information on specific mailboxes from No 2000 to No 2009 Type 200 and Press RETURN or 2000 2009 and Press RETURN To clear the Disk Usage Report follow the menu path as shown System Administration...

Page 199: ...ication IM Interview message GM Personal System Group Distribution List AF Auto Forwarding LD Long distance call 8 digits or more Lcl Local call less than 8 digits Rcv Received Del Deleted Exp Expired To clear the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 2 3 Mailbox Usage Report JAN 4 2001 7 46 PM MBOX 1111 JONE BLUE New MSGs 4 Received ED FROM JAN 3 2001...

Page 200: ...e data Wait until Fax Call Report Data Cleared appears on the screen before proceeding To select the Fax Call Report follow the menu path as shown System Administration Top Menu 2 1 8 FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine connect Call was answered by the facsimile machine no ans No Answer To clear the Fax Call Statistics Report follow the menu path as shown System Administ...

Page 201: ... Screen output If the access to the internal modem of the VPS is successfully established the display will show Terminal Connected as in the example above The maximum data transfer rate of the internal modem is 33600 bps When you access from a remote location keep in mind the following 1 You cannot perform the On Site Programming and Remote Programming at the same time If you try to establish remo...

Page 202: ...e to re access during the initialization about 30 s If you try to re establish the remote access during the initialization period the display will show Another Terminal Connected Please retry after waiting for a while 3 When activating the following 2 features the VPS will automatically restart at the end of the procedure Therefore the access to the internal modem will be disconnected Quick Setup ...

Page 203: ...n to see if the programming agrees with the actual connection Unable to utilize some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Call National Parts Center at 1 800 833 9626 The VPS does not operate Bad printed circuit board Bad connection with PBX Incomplete ca...

Page 204: ...al in Table 75 in B7 2 Port Setting Unable to call an outside party Improper setting of the outside call dial procedure Reset the CO line access sequence of the connected PBX see Dial Number in Table 42 in B2 SYSTEM ADMINISTRATION MAILBOXES and Number of Digits to Access Outside Line in Table 66 in B6 7 Other Parameters Also check Outgoing Call Setup Sequence in Table 66 in B6 7 Other Parameters W...

Page 205: ...e parameter settings for Baud Rate Word Bit Length Parity and Stop Bit Length see B7 1 RS 232C Parameters Unable to make reconnection when the lineis busy Improper setting of the busy signal reconnection procedure Readjust the busy signal reconnection procedure to that of the connected PBX see Reconnect Sequence on Busy in Table 79 in B7 3 PBX Interface Parameters Unable to make a no response reco...

Page 206: ...om Paging for groups Improper setting of the Intercom Paging access code Adjust the Intercom Paging access code to that of the connected PBX see Paging Code for Group 1 16 and Paging Code for All Groups in Table 71 in B6 7 Other Parameters Table 35 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION ...

Page 207: ...e Message Waiting Lamp Programmable Touchtone sequence Main CPU 16 bit microprocessor Hard Disk Capacity KX TVS120 Approximately 32 h KX TVS220 Approximately 64 h KX TVS320 Approximately 128 h Number of Mailboxes KX TVS120 Maximum 64 KX TVS220 and KX TVS320 Maximum 1024 including System Manager and Message Manager mailboxes Number of Messages Maximum 100 per mailbox programmable Personal Greeting ...

Page 208: ...re Please see Table 5 in 2 1 3 Environmental Requirements Operating Relative Humidity Please see Table 5 in 2 1 3 Environmental Requirements Power Source 120 V AC 60 Hz Power Consumption KX TVS120 Approximately 25 W KX TVS220 Approximately 30 W KX TVS320 Approximately 45 W Dimensions H W D 470 mm 335 mm 110 mm 18 1 2 13 3 16 4 21 64 Mass Weight KX TVS120 Approximately 5 2 kg 11 46 lb with 1 KX TVS...

Page 209: ...SYSTEM FEATURES Installation Manual 209 Appendix A SYSTEM FEATURES ...

Page 210: ...r more information call National Parts Center at 1 800 833 9626 Table 37 FEATURE DESCRIPTION REFERENCES Alternate Extension Group a group of extensions which require a different call transfer sequence than normal placed into a separate group See Dialing Parameters in 3 2 4 PBX Interface Parameters See Alternate Extension Assignment in B5 1 Automated Attendant Parameters See Alternate Extension Gro...

Page 211: ... calls to the desired extension The service can be assigned to all of Day Night Lunch and Break time periods Available for both Port and Trunk Services See 5 2 10 Automated Attendant See 5 4 AUTOMATED ATTENDANT PARAMETERS See B5 1 Automated Attendant Parameters See Automated Attendant in Glossary Broadcasting Messages permits the System Manager to deliver the same message to all VPS subscribers at...

Page 212: ... their individual extensions Call Transfer Status options include Call Screening Call Blocking Intercom Paging and Calling a Beeper See Calling a Beeper and Intercom Paging DPT Integration Only in this Table See Call Transfer in Glossary See 4 1 Call Transfer Status in the Subscriber s Guide Callback Number Entry enables the caller to leave a callback number in several different ways depending upo...

Page 213: ...ation Only allows subscribers to assign up to 30 Caller ID numbers and record a caller name for each Caller ID number from their telephone The caller name is announced when 1 subscribers listen to the messages from assigned numbers left in their mailboxes 2 the VPS transfers calls from assigned numbers to the subscribers Caller ID Screening and 3 the VPS pages the subscribers by intercom Intercom ...

Page 214: ...S pages the subscribers by intercom Intercom Paging Caller ID Screening is enabled or disabled in the COS Class of Service settings If the same Caller ID number is programmed for both the system and personal caller name announcement the VPS will use the personal caller name See 4 1 GUIDELINES FOR DPT INTEGRATION See Caller ID Screening in Table 44 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF S...

Page 215: ...o Entry Mode parameter 2 From the System Administration Top Menu type1 1 1 MailboxNo Y 2 DeviceNo 1 3 Program Mailbox Setting Enter Edit Mailbox No Entry Do you want to edit this mailbox Notification Setting Device No Entry For the Dial Number parameter enter your PBX s line access code before the beeper number for dialing outward enter an X after the beeper number The X is for the caller to enter...

Page 216: ... Lunch and Break as well as holidays Available for both Port and Trunk services Note The System Manager can change the Company Greeting setting remotely by simply calling the VPS Only the System Administrator can assign specific greetings for holidays See 6 1 3 Company Greetings Enter 6 9998 5 1 See C6 CHANGING THE COMPANY GREETING SETTING See Company Greeting No in Tables 46 and 47 in B4 SYSTEM A...

Page 217: ...tribution List Department Dialing menu operator fax machine etc Note Callers cannot jump between Custom Service menus more than 8 times See 5 2 PORT SETTING OPTIONS See 6 1 4 Custom Service Greetings Enter 6 9998 5 4 See 7 2 11 Custom Service Report CREP See 7 2 12 Custom Service Menu Access Count Clear CCLR See B5 2 Custom Service See Recording Menus and Voice Labels in D6 RECORDING MESSAGES See ...

Page 218: ... known by entering the first 3 or 4 letters of the mailbox owner s last name The VPS identifies all subscribers with that letter combination and states each name for the caller The caller selects the desired subscriber by entering the appropriate number See Owner Last Name in Table 41 in B2 SYSTEM ADMINISTRATION MAILBOXES Direct Mailbox Access DPT Integration Only allows subscribers to call the VP...

Page 219: ...TAL PBX See DPT Integration in Glossary Extension Group places several extensions into the same mailbox to share information using an Extension Group List The System Administrator must establish this list The VPS can maintain up to 20 lists with a maximum of 20 entries on each See 5 2 8 Extension Groups See System Group Assignment Extension Group in B6 1 System Group Assignment Extension Numbering...

Page 220: ...able 41 in B2 SYSTEM ADMINISTRATION MAILBOXES See Authorization for External Message Delivery in Table 44 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters External Message Delivery in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See External Delivery Message External Message Delivery List and External Message Delivery Redial in Glossa...

Page 221: ...ersonal Group Distribution List in Glossary See 4 5 Personal Group Distribution Lists in the Subscriber s Guide See 4 6 Deleting Group Distribution Members in the Subscriber s Guide See 4 7 Deleting Group Distribution List Names in the Subscriber s Guide Group Distribution List System allows a subscriber to send a message to several mailboxes using a Group Distribution List Also allows a caller to...

Page 222: ...rks with the Automated Attendant Service to enable the VPS to immediately recognize the state of the call busy answered ringing etc and improve its call handling performance See Voice Mail in 1 3 3 Which Phone Systems are Compatible See 1 4 VOICE MAIL INTEGRATION See 2 7 CONNECTIONS See 3 1 1 DPT or Inband Signaling See Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS See Inband Sig...

Page 223: ...ouncement the VPS will use the personal caller name To utilize this feature follow the procedure below 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom Paging Group 1 17 for this COS If set to Group 17 the Intercom Paging feature is activated for all groups 2 From the System Administration Top Menu type 1 5 7 7 Program System Param...

Page 224: ... it has been asked Subscribers are able to record questions directly into their own Interview Mailbox See 5 2 9 Interview Service See Interview Mailbox Number in Table 41 in B2 SYSTEM ADMINISTRATION MAILBOXES See Creating and Editing a Mailbox in C2 SETTING UP MAILBOXES See Interview Service in Glossary See 4 9 Interview Mailbox in the Subscriber s Guide Table 37 FEATURE DESCRIPTION REFERENCES ...

Page 225: ...1 Live Call Screening LCS Programming See 4 4 2 Live Call Screening Password Assignment See 4 4 3 Live Call Screening Password Canceling See 4 4 4 Live Call Screening Recording Mode Assignment via System Programming See 4 4 5 Live Call Screening Private Hands Free Mode Assignment via Station Programming See 4 4 6 Live Call Screening Assignment via PC Programming See 4 4 7 Live Call Screening Butto...

Page 226: ...e stored Several mailbox options exist Subscriber Mailbox Interview Mailbox System Manager s Mailbox and Message Manager s Mailbox General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assignments See 7 3 9 Mailbox Usage Report See 7 3 10 Mailbox Usage Statistics Clear See B2 SYSTEM ADMINISTRATION MAILBOXES See C2 SETTING UP MAILBOXES See Section 1 Mailb...

Page 227: ...alls to be received by either a subscriber s regular or interview mailbox This mode is effective for 1 Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking and 2 when the transfer destination of calls is set to a Logical Extension See Interview Service and Logical Extension All Calls Transfer to Mailbox in this Table Se...

Page 228: ... access the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber Message Manager can program a maximum of 3 telephones or beepers in sequence The VPS will recall the number or number sequence for a specified number of times until answered Notification is terminated when the subscriber Message Manager has received the...

Page 229: ...ion for Unreceived Message in Tables 44 and 45 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in Glossary See 4 8 Message Waiting Notification in the Subscriber s Guide Multilingual Ser...

Page 230: ... Parameters Operator Service permits callers to request a live operator by pressing 0 on the telephone keypad Up to 3 operators can be specified to receive calls in the Day Night Lunch and Break Modes See 5 4 3 Operator s Parameters See Operator s Parameters in B5 1 Automated Attendant Parameters See Operator s Extensions in D4 CUSTOMIZING THE MESSAGE MANAGER S MAILBOX Password Administration allo...

Page 231: ...ber s Guide See 4 11 Assigning Caller ID Numbers for Personal Greeting for Caller ID in the Subscriber s Guide Personal Greetings permit the subscriber to record the following 3 personal message greetings No Answer Plays when unavailable to answer the call during business hours Busy Signal Plays whenever the line is busy After Hours Plays when the VPS is in the Night Mode The No Answer Greeting wi...

Page 232: ...iber and the System Manager to specify a message as Private when sending it to other subscribers the Message Manager and or the System Manager A message specified as Private cannot be transferred It is also possible to specify messages recorded in the Voice Mail Service as Private See Delivering Messages to Specified Mailboxes in C9 DELIVERING MESSAGES See Private Message in Glossary See 3 1 Deliv...

Page 233: ...Class of Service settings to be utilized With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to a CO line enable the following 504 Call Forward to Outside Line Note The extension assigned for Operator 1 in the Day Mo...

Page 234: ...s in the Subscriber s Guide Service Mode allows the System Administrator or the System Manager to change the call handling method that is programmed for each Time Group 1 8 Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power turns off There are 6 Service Modes available Automatic Mode Operates according to th...

Page 235: ...ATION SETTING COS CLASS OF SERVICE PARAMETERS See Remote Call Forward to CO Delete Message Confirmation and Authorization for Message Notification in Table 45 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS System Clock allows the correct setting of the date and time to be made for proper VPS operation See 7 2 4 Set Time TIME See C...

Page 236: ...e setting See Service Mode and Time Group in this table See Time Service 1 5 2 2 in 5 2 2 Custom Service Features See Time Group Service Time Service in B6 2 Time Group Service Time Synchronization DPT Integration only occurs between the VPS and PBX when the PBX sets a new date and time or when DPT Integration is established The date and time are automatically sent from the PBX to the VPS See 4 1 ...

Page 237: ...o Way Recording in Glossary See 4 14 Recording a Two Way Conversation in the Subscriber s Guide Two Way Transfer DPT Integration only permits a subscriber to record two way conversations into another person s mailbox See 4 1 GUIDELINES FOR DPT INTEGRATION See 4 4 10 Two Way Transfer Button Assignment via Station Programming See 4 4 12 ButtonAssignment via PC Programming See 4 4 16 Two Way Transfer...

Page 238: ...ossary Utility Commands allow the System Administrator to access critical VPS functions See 7 2 UTILITY COMMANDS Voice Mail Service permits a caller non subscriber to leave a message in any mailbox See 5 2 6 Voice Mail See B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE See Voice Mail in Glossary Voice Prompts are announcements that instruct the caller There are 3 kinds of voice prompts 1 System Promp...

Page 239: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 239 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...

Page 240: ... perform either of the following steps to choose options from screen menus Move the cursor to the desired listed option and Press RETURN Type the number of the option desired and Press RETURN Table 38 KEY FUNCTIONS Moves the cursor up one line Moves the cursor down one line Moves the cursor to the right Moves the cursor to the left 1 9 Typing any number 1 through 9 will select the corresponding op...

Page 241: ...h the appropriate menus to the parameter to be setup or changed The following example illustrates how the menu flow is used Table 39 KEY FUNCTIONS 1 9 then RETURN Typing any number 1 through 9 will select the corresponding option for that number Pressing RETURN will select the number entered Exits the current screen and returns to the previous step within the menu Example System Administration Top...

Page 242: ...S GUIDE 242 Installation Manual 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Trunk Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension ...

Page 243: ...ling 2 Operator s Parameter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 4 Break Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Lunch Mode 1 Operator 1 2 Operator 2 3 Operator 3 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Enter 3 Caller ID Listing Custom Service No 1 100 Entry 3 Caller ID ...

Page 244: ... Table 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holilay Listing 1 Service Mode 2 Time Service 1 Day Service 2 Lunch Service 3 Break Service 1 Enter 2 De...

Page 245: ...Default Description Function Mailbox Number 2 5 digits None Specifies the subscriber s mailbox number Mailbox number length is determined during setup or when initializing the system Mailbox numbers cannot begin with 0 If the length of the mailbox number has been defined as 4 digits for example the valid range for all mailbox numbers would be 1000 through 9997 9998 and 9999 would be reserved for t...

Page 246: ... 1 62 1 Used to define the set of services available to the subscriber Note 1 We recommend that parameters for each COS number be defined before assigning a Class of Service COS number Note 2 COS No 63 pertains to the Message Manager while COS No 64 pertains to the System Manager These numbers cannot be entered in the COS No data field Covering Extension 2 5 digits None Identifies the extension nu...

Page 247: ...digits None Permits a mailbox owner to own an interview mailbox The interview mailbox number must be an unassigned mailbox number Note The replies to an interview session constitute one message If the subscriber expects many interview messages Mailbox Capacity Maximum Messages see Table 44 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS should be raised to a higher value Possib...

Page 248: ...Note When the VPS calls to an outside line via a PRI ISDN Primary Rate Access Interface card of a Panasonic PBX please be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX Please contact your System Administrator for more explanation Type of Device 1 Telephone 2 Beeper Telephone Specifies the device to receive notification This is automaticall...

Page 249: ...d Busy Delay Time 0 120 min 3 Specifies the time in minutes the VPS must wait after a busy condition is received before making another notification call to Device 1 2 or 3 No Answer Delay Time 60 120 min 60 Specifies the time in minutes the VPS must wait after a no answer condition is received before making another notification call to Device 1 2 or 3 Time Frame 1 2 MON TUE WED THU FRI SAT SUN 1 1...

Page 250: ...nge Default Description Function Telephone Number 1 2 Up to 24 digits With the KX TD500 or Up to 16 digits With other KX T series PBXs None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to a CO line The telephone number can contain the digits 0 9 and The telephone number should begin with a Line Access Code to seize a CO line Note Pressing bac...

Page 251: ... S GUIDE Installation Manual 251 Listing Mailboxes Follow the procedure below to display the mailbox number list To display the list of all mailbox numbers follow the menu path as shown System Administration Top Menu 1 1 4 ...

Page 252: ... basis Remote Call Forward to CO available for COS numbers 1 63 Delete Message Confirmation available for COS numbers 1 64 Message Waiting Notification available for COS numbers 1 63 External Message Delivery available for COS numbers 1 62 Auto Forwarding available for COS numbers 1 62 Note In Tables 44 and 45 sub parameters are underlined These sub parameters can be assigned only when the corresp...

Page 253: ...yed back If 0 Unlimited is selected the saved message will remain in the mailbox until erased by the subscriber Message Length 1 6 min 0 Unlimited 3 Defines the maximum message length If set to 0 Unlimited a subscriber can record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will au...

Page 254: ...tor incoming messages as they are being recorded or intercept them if desired If the subscriber chooses to speak to the caller if not disabled by the PBX beforehand the VPS will record the two way conversation If set to Yes the VPS will automatically delete this recording The two way conversation may be saved in the mailbox if the PBX allows the conversation to be recorded If set to No the recordi...

Page 255: ... a remote location to forward various types of calls to either Telephone No 1 or Telephone No 2 preprogrammed in the Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Important Note With respect to PBX programming it is possible that Call Forward to CO is disa...

Page 256: ... After 5 Disable Disable Permits subscribers to use the Callback Number Entry feature Caller Select After recording a message the caller is asked if the message is urgent If urgent the caller is asked to enter the callback number Without Without recording a message the caller is asked to enter the callback number Before Before recording a message the VPS asks the caller to enter the callback numbe...

Page 257: ... Incoming Call Service Prompt in Table 26 in 5 3 1 Port Service Menu Note When Selective is enabled and the receiver uses a rotary telephone the no entry selection is specified by Prompt for Rotary Callers in Table 26 in 5 3 1 Port Service Menu Authorization for Auto Forwarding 1 Yes 2 No No If set to Yes the VPS automatically forwards messages that have not been accessed for a specific length of ...

Page 258: ...ssages are to be retained in the original mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained at the original location Table 44 Parameter Value Range Default Description Function ...

Page 259: ...ntion Time 1 30 days 0 Unlimited 30 Defines the number of days a played saved message will remain in the mailbox The timing is refreshed whenever the message is played back If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 0 Unlimited 6 Defines the maximum message length If set to 0 Unlimited a manager can record two way c...

Page 260: ...lephone No 2 preprogrammed in the Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Important Note With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be program...

Page 261: ...k Number Entry feature Note To utilize this feature the callback number entry code must be included in the subscriber s beeper number When Disable is selected or if the caller does not enter a callback number System Callback No see Table 67 will be displayed on the beeper s display If a caller s number is received through a telephone company s Caller ID service the caller s number will be displaye...

Page 262: ...e has the highest priority B4 1 Port Assignment Note The maximum number of ports depends on the VPS model Port 1 24 Day Mode Note In Tables 46 and 47 the sub parameter Prompt for Rotary Callers is underlined This sub parameter can be assigned only when Incoming Call Service Prompt is set to Selective To access the proper menu for Port Trunk Service Menu follow the menu path as shown System Adminis...

Page 263: ...tive User 1 Specifies the language of voice prompts to be played on this port When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Multilingual Selection Menu and the System Administrator has specified Prompt Selection Number in System User 1 User 2 Prompt Selection Number in Table 63 in B6 5 Prompt Setting Note If Selective is specif...

Page 264: ... port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 24 2 To access the proper menu for Lunch Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 24 3 To access the proper menu for Break Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 24 4 To a...

Page 265: ... 100 1 100 Custom service numbers should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this trunk CO line group When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Multilingual Selection Menu and the System Administrator has specifi...

Page 266: ...ow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 2 To access the proper menu for Lunch Mode Features for PBX trunk CO line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 3 To access the proper menu for Break Mode Features for the selected PBX trunk CO line group follow the menu path as shown System Administration Top M...

Page 267: ...nsion by dialing a single digit 1 9 To access the proper menu for Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To access the proper menu for Department Dialing follow the menu path as shown System Administration Top Menu 1 4 1 1 Table 48 Parameter Value Range Default Description Function Department Dialing No 1 9 2 5 digits None Specifies the de...

Page 268: ...cannot assign this extension to any other mailbox By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with the Message Waiting Notification Lamp feature and the Remote Call Forwarding Set feature When using these features You must assign the extension number that is included in the Extension Num...

Page 269: ... 10 60 s 30 When a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Note 1 This timer applies to Operator 1 2 and 3 Note 2 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message...

Page 270: ... Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available For more information see the Note on Caller Select in Table 27 in 5 4 3 Operator s Parameters 2 Leave Message Instru...

Page 271: ...e Offers the option specified by the No Answer Coverage Mode to the caller 3 Call Waiting Signals the Operator 2 when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message Disconnects the call after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operato...

Page 272: ... valid extension number can be assigned Operator s Mailbox No 2 5 digits None Specifies the mailbox number for Operator 3 Callers to Operator 3 are prompted to leave a message in this mailbox depending upon how the Busy Coverage or No Answer Coverage modes are set Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies how to handle calls when the Operator...

Page 273: ...Same as Day Mode No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to handle Operator 3 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available For more information see the Not...

Page 274: ...e The system can delete extension numbers from the alternate extension group To access the proper menu for Alternate Extension Assignment Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 To access the proper menu for Alternate Extension Enter Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 1 Table 52 Parameter Value Range Default Descrip...

Page 275: ...han 8 times To access the proper menu for Alternate Extension Listing Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 3 To access the proper menu for Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table 53 Parameter Value Range Default Description Function Description Up to 32 characters None The in...

Page 276: ...s parameter This is especially true if you do not want to explain Call Transfer Any Time in your Custom Service menu recording Wait for Second Digit 1 5 s 1 Resolves the problem when the first digit of the extension or mailbox number is the same as one of the Custom Service menu choices The VPS waits the specified period of time for a second digit to be dialed If the time period expires without a ...

Page 277: ...to Extension Transfers the caller to a specific extension Enter b followed by an extension number c Operator Connects the caller to the operator d Exit Plays the Custom Service exit prompt and disconnects the caller The Message Manager is responsible for recording this prompt e Previous Menu If programmed returns the caller to the previous menu f Custom Service If programmed transfers the caller t...

Page 278: ...a n d 0 c Others None i Subscriber Service Allows the caller to access Subscriber Service If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialing Transfers the caller to the Department Dialing menu k Dial by Name Requests the caller t...

Page 279: ...D number Any ASCII character except can be used Note When nothing is registered in this parameter but the caller s name is transmitted from the Central Office the name will be automatically registered in this parameter When this is done an asterisk will appear with the Call Transfer parameter if PUTD is enabled See 7 2 19 Touchtone Information Display PUTD for more information For example you migh...

Page 280: ...t Caller ID Call Routing Listing Displays all Caller ID List numbers To access the proper menu for Caller ID Call Routing Delete follow the menu path as shown System Administration Top Menu 1 4 3 2 Caller ID List No 1 120 To access the proper menu for Caller ID Call Routing Listing follow the menu path as shown System Administration Top Menu 1 4 3 3 ...

Page 281: ...rom these lists and reviewed as needed Mailbox Group Enter To access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group follow the menu path as shown System Administration Top Menu 1 5 1 1 To access the proper menu for Mailbox Group Enter follow the menu path as shown System Administration Top M...

Page 282: ...x and be notified by the Message Waiting Notification Lamp feature if authorized when a message is present Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies mailbox numbers belonging to this group To access the proper menu for ...

Page 283: ... can be assigned as The Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies the extension number belonging to the group No...

Page 284: ...ssignment Time Group Service Service Mode The VPS automatically activates the appropriate call handling method according to the Time Service setting Day Night Lunch and Break Services for each Time Group 1 8 however the System Administrator or the System Manager can change the current call handling method by assigning a specific Service Mode to the desired Time Group To access the proper menu for ...

Page 285: ...eters for Port Service Trunk Group Service and Operator s Parameters can be specified differently Table 57 Parameter Value Range Default Description Function Time Group 1 8 1 Automatic Mode 2 Manual Day Mode 3 Manual Night Mode 4 Manual Lunch Mode 5 Manual Break Mode 6 PBX Control Mode Automatic Mode Assigns a specific Service Mode to the Time Group There are 6 options available 1 Automatic Mode O...

Page 286: ...enu 1 5 2 2 Time Group No 1 8 To access the proper menu for Day Service for the selected time group follow the menu path as shown System Administration Top Menu 1 5 2 2 Time Group No 1 8 1 Table 58 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 h 00 59 min AM PM a m p m D Day Mode N Night Mode 9 00 AM 5 00 PM Specifies the Start and End times of the Day Service...

Page 287: ...u for Break Service for the selected time group follow the menu path as shown System Administration Top Menu 1 5 2 2 Time Group No 1 8 3 Table 60 Parameter Value Range Default Description Function Mon Break 1 Service Break 2 Service Break 3 Service Start End Sun Break 1 Service Break 2 Service Break 3 Service Start End 1 12 h 00 59 min AM PM a m p m None Specifies the Start and End times of the Br...

Page 288: ...your Christmas vacation Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as holidays you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to record a message please press 1 now you can create a Custom Service menu Use this setting to direct calls to this Custom S...

Page 289: ... Custom Auto Attn Specifies one of 4 incoming call services for the holiday Note When Interview Service is specified one of Subscriber s Interview Mailbox numbers should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting No 1 32 S System Greeting N None S System Greeting Specifies the Company Greeting to be played on...

Page 290: ...ine number on which the Holiday Service setting is activated The unspecified trunks CO lines provide the usual incoming call service Note Pressing back space will clear the parameter To access the proper menu for Holiday Setting Delete follow the menu path as shown System Administration Top Menu 1 5 3 2 To access the proper menu for Holiday Setting Listing follow the menu path as shown System Admi...

Page 291: ...ameter Value Range Default Description Function Start Date End Date MM Month DD Day None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and restores the time on the ending date Both the starting date and the ending date must be set The same date cannot be used for both settings Warning Time Synchronization see 7 2 4...

Page 292: ...r recording this Multilingual Selection Menu Note The Prompt Selection Number should not match the first digit of any mailbox number because mailbox extension access is possible during and after the Multilingual Selection Menu User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in TimeStampfor User 1 Prompt 1 Before 2 After 3 24 h User 1 Prompt After User 2 Prompt 24 h ...

Page 293: ...bscriber s Guide The Intercom Paging feature is enabled by selecting Intercom Paging in 4 1 Call Transfer Status and or in 4 3 Incomplete Call Handling Status in the Subscriber s Guide The Message Manager is responsible for recording System Caller Names System Caller Name Announcement Enter To access the proper menu for System Caller Name Announcement follow the menu path as shown System Administr...

Page 294: ...e Automated Attendant Service We recommend that this parameter be set for better integration with the PBX To access the proper menu for System Caller Name Announcement Delete follow the menu path as shown System Administration Top Menu 1 5 6 2 Caller ID List No 1 120 To access the proper menu for System Caller Name Announcement Listing follow the menu path as shown System Administration Top Menu 1...

Page 295: ...valid PBX extension numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Configuration will set this parameter automatically The Automated Attendant will dial any 2 5 digit PBX extension number except numbers beginning with 0 whether...

Page 296: ... setup sequence 123 4567 The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 s 20 Specifies the length of time that the VPS must wait before retrieving the transferred call when there is no answer at the destination extension Note Make sure that the dura...

Page 297: ...umber 9 is the CO line access number F Hook Flash R Ringback Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To access the proper menu for Message Waiting Notification Parameter follow the menu path as shown System Administration Top Menu 1 5 7 3 Table 67 Parameter Value Range Default Description Function Outgoing Call Ports Port No 1 24 Specifies the port ...

Page 298: ...ges until the subscriber has accessed the VPS to retrieve the messages stored there Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will display on beepers if the Beeper Callback No Entry Mode is enabled Callback No EntryInterdigit Time Out 1 10 s 5 Sets the maximum allowable time between each digit on Beeper Ca...

Page 299: ...ter a no answer condition is received before trying to deliver the message again Outgoing Call Ports Port No 1 24 Specifies the port numbers used for the External Message Delivery feature Note The maximum number of ports depends on the VPS model Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the subscriber can record Max Messages for Mailboxes 1 ...

Page 300: ...r a specific extension or selecting one of several Incomplete Call Handling service options While on hold the VPS periodically gives callers the choice to either continue to hold or select one of the Incomplete Call Handling service options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to En...

Page 301: ...ration mode only Redialing Cancel Timing 1 15 s 2 30 s 3 45 s 4 60 s 30 Specifies the interval between the voice guidance messages that ask if continuous redials are to be attempted during call holding Example To continue holding press 1 Otherwise press 2 To access the proper menu for Rotary Telephone Service follow the menu path as shown System Administration Top Menu 1 5 7 6 Table 70 Parameter V...

Page 302: ...gits con sisting of 0 9 and special codes FW Specifies the intercom paging release code required by the PBX This can be programmed using up to 12 of the 8 letters and 12 dial codes as specified above No Answer Time for Intercom Paging 1 30 s 5 Specifies the length of time in seconds the VPS must wait before concluding Intercom Paging when there is no answer The VPS will return to the caller if the...

Page 303: ...VS320 Group 1 16 3301 3316 All Groups Group 17 33 Specifies the intercom paging access code required by the PBX Note The Intercom Paging Group Number available for each subscriber is determined on a COS by COS basis Paging Code for All Groups To access the proper menu for Fax Management follow the menu path as shown System Administration Top Menu 1 5 7 8 Table 72 Parameter Value Range Default Desc...

Page 304: ... 5 digits None Specifies the Fax Manager Mailbox Number The VPS will notify the fax manager of the status of fax calls depending upon the settings of the Fax No Answer Coverage Mode and Fax Notification Mode parameters Fax No Answer Coverage Mode 1 No 2 Mbx 3 Ext No If set to Mbx the VPS will leave the number of unanswered fax calls in the Fax Manager s mailbox Example The FAX transfer situation i...

Page 305: ...y a voice prompt You have 1 FAX message The VPS will also leave the total number of received fax calls in the Fax Manager s mailbox 2 If set to No the VPS will not take any action concerning successfully received fax calls To access the proper menu for Disconnect Parameter follow the menu path as shown System Administration Top Menu 1 5 7 9 Table 73 Parameter Value Range Default Description Functi...

Page 306: ...nu for RS 232C Parameter follow the menu path as shown System Administration Top Menu 1 6 1 Table 74 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19200 bps 8 38400 bps 9600 Specifies the speed at which the data is transferred in bits per second Word Bit Length 1 7 bits 2 8 bits 8 bits Defines the number of bits in ea...

Page 307: ...X will recognize it as a flash hook signal See the PBX manual to determine the correct value CPC Signal 1 None 2 6 5 ms 3 150 ms 4 300 ms 5 450 ms 6 600 ms None Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when it detects an interruption of the CPC signal...

Page 308: ...h the PBX To access the proper menu for PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To access the proper menu for Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Table 76 Parameter Value Range Default Description Function PBX Type 1 Other Manufacturers 2 KX T Series 1 T308 2 T616 3 T1232 TA series 4 T96 5 T336 ...

Page 309: ...xtension Transfer Sequence FX FTX FTX FTX FTX FTX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on Refused Call FWW FWW FWW FWW FWW FWW FWW F FWW F Light On Sequence for Message Waiting Lamp None N A N A T701X T 91X T 9X T701X T701X Light Off Sequence for Message Waiting Lamp None ...

Page 310: ...ion concerning the status of the other 2 Inband The PBX sends touchtone codes to the VPS to indicate the state of the call busy answered disconnect etc Inband Integration improves the VPS performance because call state recognition is faster than with standard call progress tone detection The PBX code for each call state must be set in the Inband Signaling Parameters If PBX type is set to a KX T se...

Page 311: ... extensions in the Alternate Extension Group Reconnect Sequence on Busy F If an extension is busy this sequence allows the VPS to reconnect to the caller Reconnect Sequence on No Answer F If the extension does not answer this sequence allows the VPS to reconnect with the caller Reconnect Sequence on Refuse Call F The VPS performs this sequence to retrieve a call placed on hold after the extension ...

Page 312: ...extension number is dialed or when inadvertently connected to another VPS DND 4 Indicates Do Not Disturb Tone Sent to the VPS if the dialed extension has the Do Not Disturb feature enabled Answer 5 Sent to the VPS when the called extension answers the call ForwardtoVM Ringing 6 Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is available to accept...

Page 313: ... TD308 TD500 Ringback N A N A N A 1 A1 A1 1 1 Busy N A N A N A 2 B1 B1 2 2 Reorder N A N A N A 3 B2 B2 3 3 DND N A N A N A 4 B3 B3 4 4 Answer N A N A N A 5 A2 A2 5 5 Forward to VM Ringing N A N A N A 6 C1 C1 6 6 Forward to VM Busy N A N A N A 7 C2 C2 7 7 Forward to Other Extension N A N A N A 8 C3 C3 8 8 Confirmation N A N A N A 9 D1 D1 9 9 Disconnect N A N A N A 9 DD DD 9 9 ...

Page 314: ... the proper menu for Inter Digit Timeout follow the menu path as shown System Administration Top Menu 1 6 3 3 1 Table 82 Parameter Value Range Default Description Function Inter Digit Timeout 1 4 s 1 Defines the incoming signal interval Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period To access the proper menu for Input Output ...

Page 315: ...le 84 Parameter Value Range Default Description Function Extension No of the VPS port 1 24 2 4 digits KX TVS120 165 170 Port 1 6 KX TVS220 165 170 Port 1 6 177 178 Port 7 8 181 184 Port 9 12 KX TVS320 None Port 1 24 Specifies the extension number of each VPS port Note Extension numbers of the VPS ports will automatically be assigned when 1 Auto Configuration is executed or 2 PBX type has been chan...

Page 316: ...SYSTEM ADMINISTRATOR S GUIDE 316 Installation Manual ...

Page 317: ...SYSTEM MANAGER S GUIDE Installation Manual 317 Appendix C SYSTEM MANAGER S GUIDE ...

Page 318: ...System Manager s password is assigned through the System Manager s Service Note If your VPS is the KX TVS120 or KX TVS220 the mailbox number is 999 by default If your VPS is the KX TVS320 the mailbox number is 9999 by default To Access the System Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 P...

Page 319: ...19 You have number new message s To receive the message press 1 To deliver a message press 2 To customize your mailbox press 3 To check the mailbox distribution press 4 For a system report press 5 For other features press 6 To end this call press ...

Page 320: ...ressing 1 To leave the current setting unchanged Press 2 When creating a new mailbox the following parameters can be set Mailbox Number Subscriber s Voiced Name The VPS allows a maximum of 4 s to record the name The name must be spoken slowly and clearly Use the subscriber s last name Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Enter only the first 3 or 4 letters of the o...

Page 321: ...st parameter to be entered When this entry is completed the prompt at Step 4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu Press twice Deleting a Mailbox The System Manager must delete the mailboxes that are no longer needed When another person accesses the VPS the action is automatically canceled 1 Log in the Main Menu 2 Press 6 for ...

Page 322: ...password is forgotten the System Manager must delete the password before it can be reassigned by the subscriber 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 1 for the Mailbox Setup 4 Press 3 for Password Reset 5 Type the mailbox number 6 Press 1 to delete the password ...

Page 323: ...m 5 100 min 0 Unlimited Message Retrieval Order Settings are LIFO Last In First Out or FIFO First In First Out Message Scanning with Information Settings are enable or disable 1 Play System Prompt after Personal Greeting Settings are enable or disable 1 Call Waiting on Busy Settings are enable or disable 1 Message Cancel for Live Call Screening Settings are enable or disable 1Direct Mailbox Access...

Page 324: ...on Time Saved Message Retention Time 5 a The current setting plays Press 1 to change the current length b Type the Personal Greeting length 8 60 s Note The value goes up in increments of 4 s c Confirm the entry is correct and Press 2 to accept it 6 a The current setting plays Press 1 to change the current time b Type the retention time up to 30 days c Confirm the entry is correct and Press 2 to ac...

Page 325: ... to change the current number b Type the number of messages 5 100 c Confirm the entry is correct and Press 2 to accept it 10 a The current setting plays Press 1 to change the current time b Type the total message time 5 100 min or 0 unlimited c Confirm the entry is correct and Press 2 to accept it 11 a The current setting plays Press 1 to change the current order LIFO or FIFO b Confirm the entry i...

Page 326: ...etting enable or disable b Confirm the entry is correct and Press 2 to accept it 15 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 16 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 17 a The current setting plays Press 1 to change ...

Page 327: ...Press 4 to accept it 19 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 20 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 21 a The current setting plays Press 1 to change the current number b Type the number of Caller IDs 0 30 c Co...

Page 328: ...lback Number Entry Mode 1 Caller Select Mode 2 Without message mode 3 Before message recording mode 4 After message recording mode 5 Disable All Entry Mode Caller cannot access beeper c Confirm the entry is correct and Press 6 to accept it d The current setting of MWL Notification for Unreceived Message plays Press 1 to change the setting enable or disable e Confirm the entry is correct and Press ...

Page 329: ...setting plays Press 1 to change the setting enable or disable If Auto Forwarding is enabled go to Step 26b below b The current forwarding destination mailbox number plays Press 1 to change the mailbox number c Type the mailbox number d Confirm the entry is correct and Press 2 to accept it e The current delay time is played Press 1 to change the setting The delay time is the period of time that the...

Page 330: ...stem clock while the System Administrator programs via a personal computer the Message Manager sets the system clock records the Voice Labels and System Caller Names and customizes the Message Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date 4 Press 1 to change the current time 5 Type the cur...

Page 331: ... MANAGER S GUIDE Installation Manual 331 Note Press 0 for help For example to enter January press 1 and 10 Type the day and Press 11 Type the last 2 digits of the year and Press 12 Press 2 to accept the date ...

Page 332: ...nual Day Mode Operates only in Day Mode Manual Night Mode Operates only in Night Mode Manual Lunch Mode Operates only in Lunch Mode Manual Break Mode Operates only in Break Mode PBX Control Mode Operation changes depending on PBX time period available only with DPT Integration In the Automatic Mode services have this order of priority Holiday Service Caller ID Call Routing Trunk Service Port Servi...

Page 333: ...ess 1 to change the setting 6 Press 1 2 3 4 5 or 6 to choose the desired Service Mode entry 1 Automatic Mode Operates according to the setting in Time Service default 2 Manual Day Mode Operates only in Day Mode 3 Manual Night Mode Operates only in Night Mode 4 Manual Lunch Mode Operates only in the Lunch Mode 5 Manual Break Mode Operates only in the Break Mode 6 PBX Control Mode Operation changes ...

Page 334: ...eting setting The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 5 to change Company Greeting setting 4 Press 1 to change the port setting or 2 to change the trunk service setting 5 Type 1 24 port number or 1 48 trunk group number Note The maximum number of ports depends on the VPS model 6 Press 1 2 3 or 4 to choose the desired Time Servi...

Page 335: ...SYSTEM MANAGER S GUIDE Installation Manual 335 9 Type the Company Greeting number 1 32 10 Confirm the entry is correct and Press 2 to accept it ...

Page 336: ...e While the System Administrator programs via a personal computer the System Manager cannot initialize the internal modem The VPS plays Sorry this function is not available This menu is not available if the internal modem card has not been installed 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 6 to initialize the internal modem If the initialization is unsuccessful the VPS plays the...

Page 337: ...x Call Report Note The Mailbox Parameter Report is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Disk Usage Report Port Usage Report Mailbox Usage Report or Fax Call Report Press 1 To generate the Mailbox Usage Report Go to Step 5 5 Mailbox Usage Report Type the mailbox number of the start of the range Note If a is entered in place of ...

Page 338: ...cleared 1 Log in the Main Menu 2 Press 5 for the System Report Menu 3 Press 2 to clear the Disk Usage Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage Reports Go to Step 5 5 Type the mailbox number of the start of the range Note If a is entered in place of each digit of the mail...

Page 339: ...ture is useful when informing subscribers about the current VPS status such as remaining hard disk capacity requesting that unnecessary messages be erased etc 1 Log in the Main Menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified Mailboxes Use this feature to de...

Page 340: ...he entry 9 Press 1 to specify the delivery time and the private status Note Press 2 to send the message immediately and return to the Main Menu 10 Press 1 to specify the delivery time 11 Type the time and Press 12 Press 1 for AM or 2 for PM Note This selection is not available if 24 h is selected in Position of AM PM in Time Stamp in Table 63 in B6 5 Prompt Setting 13 Type the date month and day a...

Page 341: ...vered to recipients 1 Log in the Main Menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification Note Press 1 to listen to messages Press 1 twice to check the previous message Press 2 to check the next message 4 Press 1 to delete verification of this message or 2 to cancel message delivery ...

Page 342: ...via a personal computer the System Manager cannot access this service The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 3 to customize the mailbox 3 The VPS plays the current password setting Press 1 to change the mailbox password If a password has not yet been assigned go to Step 4 Press 2 to accept the current setting 4 Type the password and Press Note If a passwo...

Page 343: ...f new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan ...

Page 344: ...SYSTEM MANAGER S GUIDE 344 Installation Manual ...

Page 345: ...MESSAGE MANAGER S GUIDE Installation Manual 345 Appendix D MESSAGE MANAGER S GUIDE ...

Page 346: ... Message Manager s password is assigned through the Message Manager s Service Note If your VPS is the KX TVS120 or KX TVS220 the mailbox number is 998 by default If your VPS is the KX TVS320 the mailbox number is 9998 by default To Access the Message Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command...

Page 347: ...r new message s To transfer General Delivery Mailbox messages press 1 To set up message waiting notification press 2 To customize your mailbox press 3 To set the clock press 4 To modify message press 5 To set station call forwarding press 6 To end this call press ...

Page 348: ...ed recipients 1 Log in the Main Menu 2 The VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this Message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Messag...

Page 349: ...er the message 4 Type the destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment Note Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the Mailing List 7 Record the comments and Press 1 8 Press 2 to accept the comments entered ...

Page 350: ...eature When using this feature you must assign the extension number that is included in the Extension Numbering Plan 1 Log in the Main Menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls the preset te...

Page 351: ...tch and the Beeper Callback Number Display Entry Code X to make these assignments When the Beeper Callback No Entry Code is added at the end of a beeper number the VPS will ask the caller to enter the callback number that will display on the beeper System Programming determines if the Callback Number Entry is to be entered before after or without the message It is also possible to have the caller ...

Page 352: ... 7 Press 2 to accept the entry 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper display command 8 Press 1 to be notified by telephone or 2 by a beeper ...

Page 353: ...d to be transferred to an operator extension In each Day Night Lunch and Break Modes up to 3 operators Operator 1 2 3 can be specified The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to CO The customization of the Message Manager s mailbox only allows you to assign Telephone number 1 and or 2 to enable c...

Page 354: ...Telephone number 1 setting Press 1 to change the telephone number If a telephone number has not yet been assigned go to Step 11 Press 2 to accept the current setting Go to Step 13 11 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize a CO line When connected to the KX TD500 the maximum number of characters allowed to be en...

Page 355: ... The Message Manager cannot set the system clock while the System Administrator programs via a personal computer the System Manager sets mailboxes and Class of Service COS and customizes the System Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Type the current time and Press N...

Page 356: ...NAGER S GUIDE 356 Installation Manual Note Press 0 for help For example to enter January press 1 and 9 Type the day and Press 10 Type the last 2 digits of the year and Press 11 Press 2 to accept the date entered ...

Page 357: ...Labels maximum length 6 min each Up to 20 System Group Distribution Lists can be created by the System Administrator Each list can have a voice label The User Prompts maximum length 6 min each There are 3 kinds of voice mail prompts 1 System Prompts 2 User 1 Prompts and 3 User 2 Prompts Generally the System Prompts should be left alone they are recorded at the factory in English However the Messag...

Page 358: ...Go to Step 5 For the Custom Service Menus Enter a Custom Service Number 1 100 Enter 0 to record the Custom Service exit prompt For the Voice Labels Enter a System Group Distribution Lists number to be labeled The System Administrator assigns list numbers For the Multilingual Selection Menu Go to Step 5 5 The VPS plays the current message Press 1 to change the message If a message has not yet been ...

Page 359: ...ange the prompt If a prompt has not yet been recorded the VPS plays the system prompt go to Step 6g If you wish to turn off a certain prompt please first record a dummy prompt Then go back to Step 6 and you will be able to turn it off by going through these steps Note Press 2 to return to Step 6b e The VPS plays the current prompt Press 1 to change the prompt Note Press 2 to retain the current rec...

Page 360: ...ept the recorded prompt Note Press 1 to review the recorded prompt Press 3 to erase the recorded prompt and try again Return to Step 7e Press to erase the recorded prompt and exit Go to Step 7g g The VPS plays the next prompt number h Repeat Steps 7d to 7g to record other prompts Note User prompts can be saved in a personal computer command SAVE through the RS 232C Once they have been saved they c...

Page 361: ...ame Press 1 If a name has not yet been recorded for this Caller ID number go to Step 6 Note Press 2 to accept the current name Return to Step 4 Press 3 to erase the current name Return to Step 4 6 Record the name at the tone and Press 1 7 The VPS plays the recorded name Press 2 to accept it Note Press 1 to change the recorded name Return to Step 6 Press 3 to erase the recorded name Return to Step ...

Page 362: ...to CO Forward all incoming calls to Telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancel the forwarding setting Notes The Remote Call Forwarding Set feature is available with DPT Integration only By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cann...

Page 363: ...Telephone number 1 or Telephone number 2 Go to Step 9 or Press 3 to select another telephone number 8 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize a CO line When connected to the KX TD500 the maximum number of characters allowed to be entered is 24 when connected to other KX T series PBX 16 9 Confirm the entry is cor...

Page 364: ...g has not been completed properly at the PBX possibly because a nonexistent extension number has been entered as the destination It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set feature or its software version is lower than required for more information call National Parts Center at 1 800 833 9626 ...

Page 365: ...for your application For example prompt no 915 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 min Note To identify the prompt s linked to each prompt listed below refer to the next section D9 LIST OF MODIFIABLE PROMPTS Prompts Common to VM and AA Services Table 85 Prompt No Modifiable Prompts 273 Good aftern...

Page 366: ...o erase and try again press 3 674 To add press 4 754 To erase and exit press 783 To make this message private press 1 432 Otherwise press 2 590 Thank you for calling Table 86 Prompt No Modifiable Prompts 463 Please enter your party s mailbox number Table 87 Prompt No Modifiable Prompts 462 Please enter your party s extension 921 You have a call 553 Sorry no one is available to answer the call 781 ...

Page 367: ...MESSAGE MANAGER S GUIDE Installation Manual 367 302 If you would like to hold press 1 683 To cancel holding press 2 now Otherwise I ll try your party again Table 87 Prompt No Modifiable Prompts ...

Page 368: ...ll of them please see the following sections B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS Prompt Mode of Tables 44 and 45 B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Incoming Call Service Prompt of Tables 46 and 47 B5 2 Custom Service Prompt Mode in Table 53 B6 5 Prompt Setting Table 63 Table 88 Prompt No Modifiable Prompts Linked to Prompt No s 1 1 through number 1 2 20 member...

Page 369: ...pts were no answer 21 22 number attempts were successful 22 23 AUGUST 23 24 Auto forwarding disabled 24 25 Auto forwarding enabled 25 26 because message retention time expired 181 911 26 27 Beeper access disabled 27 28 Beeper access enabled 28 29 Beeper callback number entry mode is after message recording 29 30 Beeper callback number entry mode is before message recording 30 31 Beeper callback nu...

Page 370: ...ed 39 40 Busy signal greeting is message 40 41 Busy signal greeting is not recorded 41 42 Call blocking enabled 42 43 Call forwarding accepted 43 44 Call forwarding is canceled 44 45 Call forwarding not accepted Please check the destination number 45 46 Call screening enabled 46 47 Call transferred from the voice processing system 47 48 CALLBACK NUMBER 48 49 Caller ID number 49 277 49 278 50 Calle...

Page 371: ...is number 62 643 62 644 62 63 Company greeting number number 63 178 64 Company greeting number is number 64 65 Company name name 65 66 Company name erased 66 67 Counts cleared 67 68 Covering extension is extension number 68 69 Covering extension not assigned 69 70 Covering extension transfer disabled 70 71 Covering extension transfer enabled 71 72 Current company greeting setting is disabled 72 73...

Page 372: ...t assigned 80 81 Day mode second operator s extension is extension number 81 82 Day mode second operator s extension is not assigned 82 83 Day mode third operator s extension is extension number 83 84 Day mode third operator s extension is not assigned 84 85 days 85 381 85 502 85 86 DECEMBER 86 87 Delay time is time 87 289 374 87 289 87 374 88 Delete message confirmation disabled 88 89 Delete mess...

Page 373: ...98 DIAL TONE 98 99 digits 151 918 99 461 918 99 461 918 99 916 139 918 99 168 918 99 100 Direct mailbox access disabled 100 101 Direct mailbox access enabled 101 102 EIGHT 102 103 EIGHT HOUR 103 104 EIGHTEEN 104 105 EIGHTEEN HOUR 105 106 EIGHTEEN MINUTE 106 107 EIGHTEENTH 107 108 EIGHTH 108 109 EIGHTY 109 110 EIGHTY EIGHT 110 111 EIGHTY FIVE 111 112 EIGHTY FOUR 112 113 EIGHTY NINE 113 114 EIGHTY O...

Page 374: ...a message length from 1 to 6 minutes or 0 for unlimited length 129 130 Enter a message retention time up to 30 days 130 131 Enter a message retention time up to 30 days or 0 for unlimited days 131 132 Enter a personal greeting length from 8 to 60 seconds 132 133 Enter delivery list number 1 or 2 133 134 Enter device number 1 through 3 134 135 Enter extension number 135 136 Enter question number fo...

Page 375: ...ign 146 147 Enter the delay time followed by the hash sign 147 148 Enter the delay time followed by the pound sign 148 149 Enter the destination extension number for forwarding 149 150 Enter the destination mailbox number 150 752 150 751 151 Enter the destination telephone number for forwarding 151 918 99 152 Enter the first 3 or 4 letters of the person s last name 152 221 222 152 153 Enter the fi...

Page 376: ...n 163 232 164 Enter the operator s extension number 164 165 Enter the owner s extension number 165 166 Enter the port number 166 272 167 Enter the prompt number 167 168 Enter the telephone number 168 918 99 169 Enter the telephone number and wait To insert a pause or special command enter the partial number and wait for the options menu 169 170 Enter the Time Group number 1 through 8 170 171 Enter...

Page 377: ... delivery message for name 181 911 26 182 External delivery message scheduled for name 182 420 19 183 External delivery message scheduled on date 183 19 184 External delivery message will be sent right away 184 185 External delivery message will be sent to name 185 500 186 External message delivery disabled 186 187 External message delivery enabled 187 188 FAX messages 920 188 189 FEBRUARY 189 190...

Page 378: ...VEN 207 208 FIFTY SEVEN MINUTE 208 209 FIFTY SIX 209 210 FIFTY SIX MINUTE 210 211 FIFTY THREE 211 212 FIFTY THREE MINUTE 212 213 FIFTY TWO 213 214 FIFTY TWO MINUTE 214 215 FIRST 215 216 First telephone number is telephone number 216 217 First telephone number is not assigned 217 218 FIVE 218 219 FIVE HOUR 219 220 for 220 365 19 220 284 365 19 220 283 360 19 220 284 221 For Q press 7 152 221 222 22...

Page 379: ...e to enter 5 o clock press 5 and the pound sign or to enter 5 15 press 5 1 5 and the pound sign 228 229 For example to enter January press 1 and the hash sign 229 230 For example to enter January press 1 and the pound sign 230 231 For external message delivery press 3 231 232 For help press 0 172 232 172 741 232 804 793 756 813 846 232 804 793 756 846 232 163 232 161 232 171 232 171 740 232 162 23...

Page 380: ...TY FIVE MINUTE 244 245 FORTY FOUR 245 246 FORTY FOUR MINUTE 246 247 FORTY NINE 247 248 FORTY NINE MINUTE 248 249 FORTY ONE 249 250 FORTY ONE MINUTE 250 251 FORTY SEVEN 251 252 FORTY SEVEN MINUTE 252 253 FORTY SIX 253 254 FORTY SIX MINUTE 254 255 FORTY THREE 255 256 FORTY THREE MINUTE 256 257 FORTY TWO 257 258 FORTY TWO MINUTE 258 259 Forwarding mailbox number is mailbox number 259 260 Forwarding m...

Page 381: ... 273 915 273 274 Good evening 274 915 274 275 Good morning 275 915 275 276 Greeting erased 276 277 greeting is message 49 277 278 greeting is not recorded 49 278 279 Group member deleted 279 280 Group name erased 280 281 Group name not recorded 281 282 Group number number 282 283 has been erased because message retention time expired 365 19 220 283 284 has not been received 365 19 220 284 360 19 2...

Page 382: ...HUNDRED 290 291 I have a call for name 291 291 271 292 I have a call for mailbox mailbox number 292 292 271 293 I have a message for name 293 798 775 293 798 775 301 294 I was unable to reach name 294 295 I ll notify by beeper 295 296 I ll notify by telephone 296 297 I ll redial number 297 379 298 I ll redial only once 298 299 If you are using a rotary telephone stay on the line 299 678 299 300 If...

Page 383: ...3 314 is Manual Day mode 75 314 315 is Manual Lunch mode 75 315 316 is Manual Night mode 75 316 317 is PBX Control mode 75 317 318 JANUARY 318 319 JULY 319 320 JUNE 320 321 Leaving a message is disabled 321 322 Leaving a message is enabled 322 323 Lunch Mode first operator s extension is extension number 323 324 Lunch Mode first operator s extension is not assigned 324 325 Lunch Mode second operat...

Page 384: ... members maximum 338 339 Message back up disabled 339 340 Message back up enabled 340 341 Message cancel for live call screening disabled 341 342 Message cancel for live call screening enabled 342 343 Message delivery canceled 343 344 Message erased 344 345 Message for name 345 483 19 346 Message from name 346 912 19 347 Message from the interview mailbox 347 348 Message from the Message Manager 3...

Page 385: ...l order is first in first out 361 362 Message retrieval order is last in first out 362 363 Message scanning with information is disabled 363 364 Message scanning with information is enabled 364 365 Message sent on date 365 19 220 284 365 19 220 283 366 Message to name 366 33 367 Message transferred via mailbox number 367 14 368 Message waiting lamp notification disabled 368 369 Message waiting lam...

Page 386: ...w messages 920 382 383 Night mode first operator s extension is extension number 383 384 Night mode first operator s extension is not assigned 384 385 Night mode second operator s extension is extension number 385 386 Night mode second operator s extension is not assigned 386 387 Night mode third operator s extension is extension number 387 388 Night mode third operator s extension is not assigned...

Page 387: ...s message 406 407 No answer greeting is not recorded 407 408 No external delivery message pending 408 409 No letters have been specified 409 410 No messages to verify 410 411 No more messages 411 412 No one specified by this number 412 413 No previous message 413 414 No question recorded 414 415 NOVEMBER 415 416 O CLOCK 416 417 OCTOBER 417 418 of company name 652 418 419 Old message 419 420 on dat...

Page 388: ...ansfer disabled 429 430 Operator transfer enabled 430 431 number other people are waiting to connect 431 432 Otherwise press 2 753 432 783 432 591 722 432 727 432 302 432 592 722 432 730 432 807 432 729 432 53 722 432 433 OWE 433 434 OWE EIGHT 434 435 OWE FIVE 435 436 OWE FOUR 436 437 OWE NINE 437 438 OWE ONE 438 439 OWE SEVEN 439 440 OWE SIX 440 441 OWE THREE 441 442 OWE TWO 442 443 Owner s exten...

Page 389: ...l greeting for caller ID disabled 455 456 Personal greeting for caller ID enabled 456 457 Personal greeting length is time 457 507 458 Play system prompt after personal greeting disabled 458 459 Play system prompt after personal greeting enabled 459 460 Please call telephone number 460 461 Please enter your callback number 461 918 99 461 918 99 916 462 Please enter your party s extension 462 752 4...

Page 390: ...mpt mode for external message delivery is user 2 474 475 Prompt mode is system 475 476 Prompt mode is user 1 476 477 Prompt mode is user 2 477 478 Prompt number number 478 479 Prompt restored 479 480 PULSE DIALING MODE 480 481 Question erased 481 482 Question number number 482 483 received on date 345 483 19 484 Record caller name at the tone 484 485 Record company name at the tone 485 486 Record ...

Page 391: ...9 Returning to top menu automated attendant service enabled 499 500 right away 185 500 501 SATURDAY 501 502 Saved message retention time is day 502 85 503 Saved message retention time is unlimited 503 504 SECOND 504 505 Second telephone number is telephone number 505 506 Second telephone number is not assigned 506 507 seconds 507 16 507 457 507 508 Selection Menu 508 509 Selection menu erased 509 ...

Page 392: ...SEVENTEEN MINUTE 518 519 SEVENTEENTH 519 520 SEVENTH 520 521 SEVENTY 521 522 SEVENTY EIGHT 522 523 SEVENTY FIVE 523 524 SEVENTY FOUR 524 525 SEVENTY NINE 525 526 SEVENTY ONE 526 527 SEVENTY SEVEN 527 528 SEVENTY SIX 528 529 SEVENTY THREE 529 530 SEVENTY TWO 530 531 SIX 531 532 SIX HOUR 532 533 SIXTEEN 533 534 SIXTEEN HOUR 534 535 SIXTEEN MINUTE 535 536 SIXTEENTH 536 537 SIXTH 537 538 SIXTY 538 539...

Page 393: ...ximum of 20 destinations exceeded 552 553 Sorry no one is available to answer the call 553 554 Sorry no space for recording 554 555 Sorry Operator is not available to answer the call Please call back later 555 556 Sorry there are no more matching names 556 556 849 557 Sorry there is no space for recording 557 558 Sorry there is no space for recording in this mailbox 558 559 Sorry this function is ...

Page 394: ... 569 649 570 Sorry you cannot transfer a private message 570 571 STAR 571 572 State your comment at the tone 572 745 789 573 SUNDAY 573 574 Telephone number 1 for Remote Call Forward to CO is telephone number 574 575 Telephone number 1 for Remote Call Forward to CO is not assigned 575 576 Telephone number 1 is telephone number 576 577 Telephone number 1 is not assigned 577 578 Telephone number 2 f...

Page 395: ... first 4 letters of the owner s last name are name 594 595 The mailbox number entry failure Check the mailbox number 595 596 The message is message 596 597 The message sender is unknown 569 597 598 The prompt is now turned off 598 599 The prompt is now turned on 599 600 The system reserved mailbox cannot be edited 600 601 There are number 601 54 602 There are no messages 602 603 There was one unsu...

Page 396: ...Y EIGHT 616 617 THIRTY EIGHT MINUTE 617 618 THIRTY FIRST 618 619 THIRTY FIVE 619 620 THIRTY FIVE MINUTE 620 621 THIRTY FOUR 621 622 THIRTY FOUR MINUTE 622 623 THIRTY NINE 623 624 THIRTY NINE MINUTE 624 625 THIRTY ONE 625 626 THIRTY ONE MINUTE 626 627 THIRTY SEVEN 627 628 THIRTY SEVEN MINUTE 628 629 THIRTY SIX 629 630 THIRTY SIX MINUTE 630 631 THIRTY THREE 631 632 THIRTY THREE MINUTE 632 633 THIRTY...

Page 397: ...stem Manager 62 644 645 This is the General Delivery Mailbox 645 646 This is the last message 646 647 This is the last prompt number 647 648 This is your mailbox 648 649 This is your message 569 649 650 This list member already exists 650 651 This mailbox number is already assigned 651 652 This message is from name 652 418 652 653 This message is from the general delivery mailbox 569 653 654 This ...

Page 398: ...2 722 663 664 To accept press 4 672 736 820 664 853 854 855 664 665 To accept press 5 853 854 855 782 665 666 To add group members press 2 690 666 690 666 732 818 667 To add more caller ID numbers press 1 667 747 668 To add more digits press 4 722 663 820 668 778 830 779 722 663 820 668 778 830 779 777 722 663 820 668 778 779 722 663 820 668 778 779 777 669 To add more members press 1 669 747 670 ...

Page 399: ...er press 1 To record a message press 2 677 678 To call the operator press 0 299 678 463 752 678 678 463 751 678 679 To call this person press 1 679 720 849 680 To cancel press To continue press 1 680 681 To cancel call forwarding press 6 761 762 764 763 765 681 761 762 764 763 681 682 To cancel external message delivery press 1 682 716 683 To cancel holding press 2 now Otherwise I ll try your part...

Page 400: ... To change group name press 1 690 666 690 666 732 818 691 To change Remote Call Forwarding to CO setting press 6 709 708 706 836 698 691 692 To change service mode setting press 4 837 827 834 692 689 837 827 834 692 689 776 693 To change Telephone number 1 press 1 To change Telephone number 2 press 2 693 694 To change the after hours greeting press 3 705 696 694 705 696 694 697 695 To change the a...

Page 401: ...elephone number press 3 703 704 To change the message waiting lamp status press 1 To change the device status press 2 To assign the telephone or beeper numbers press 3 704 705 To change the no answer greeting press 1 705 696 694 705 696 694 697 706 To change the owner s name press 3 709 708 706 836 709 708 706 836 698 709 708 706 836 698 691 707 To change the password press 1 707 716 708 To change...

Page 402: ... 718 786 711 714 702 701 718 786 711 714 715 To change the telephone number press 1 715 708 710 717 716 To change the time and date press 2 707 716 682 716 717 To change the time and date press 4 715 708 710 717 718 To change the voice label press 5 699 700 702 701 718 786 711 714 702 701 718 786 711 714 719 To change this question press 1 719 841 842 774 720 To change to the next person press 2 6...

Page 403: ... 798 739 724 224 234 746 725 To check the mailbox distribution press 4 798 739 728 725 223 236 746 726 To clear all mailbox usage counts press 2 844 726 727 To continue holding press 1 727 432 728 To customize your mailbox press 3 845 838 728 835 785 746 845 838 728 835 785 832 746 798 739 728 725 223 236 746 729 To delete all caller ID numbers press 1 729 432 730 To delete all group members press...

Page 404: ... 234 746 798 739 728 725 223 236 746 738 739 740 To deliver now press only the hash sign 171 740 232 741 To deliver now press only the pound sign 172 741 232 742 To enable call blocking press 1 To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable all transfer service press 5 742 743 To end recording hang up To cancel your message press if yo...

Page 405: ...49 To enter another extension press 749 750 To enter another extension press 2 781 750 751 To enter by name press the hash sign and 1 463 751 463 751 678 463 751 226 175 751 150 751 752 To enter by name press the pound sign and 1 463 752 463 752 678 462 752 462 752 226 175 752 150 752 753 To enter your callback number press 1 753 432 754 To erase and exit press 819 663 755 674 754 819 661 755 754 ...

Page 406: ...4 763 765 681 761 762 764 763 681 762 To forward busy calls press 2 761 762 764 763 765 681 761 762 764 763 681 763 To forward busy or no answer calls press 4 761 762 764 763 765 681 761 762 764 763 681 764 To forward no answer calls press 3 761 762 764 763 765 681 761 762 764 763 681 765 To forward to a CO line press 5 761 762 764 763 765 681 766 To forward to the other number press 3 766 767 To ...

Page 407: ... account report press 6 To generate class of service parameter report press 7 To generate fax call report press 8 773 774 To go directly to a question press 4 695 841 842 774 719 841 842 774 758 841 842 774 841 842 774 775 To hold this call press 2 293 798 775 293 798 775 301 776 To initialize internal modem press 6 837 827 834 692 689 776 777 To insert a beeper display command press 8 722 663 820...

Page 408: ...2 760 846 784 804 811 793 756 822 760 846 784 785 To modify message press 5 845 838 728 835 785 746 845 838 728 835 785 833 746 786 To modify the user prompt press 6 699 700 702 701 718 786 711 714 702 701 718 786 711 714 787 To notify your party s beeper press 4 787 788 To page your party press 3 788 789 To pause and restart recording press 2 745 789 744 789 789 572 745 789 790 To play the entire...

Page 409: ... To receive the message press 1 293 798 775 293 798 775 301 798 739 724 224 234 236 746 798 739 724 224 234 746 798 739 728 725 223 236 746 799 To record a message for external delivery press 1 To check external delivery message status press 2 To set up mailing list press 3 799 800 To record a message press 1 To add new mailbox number press 2 To review the mailing list press 3 800 801 To record a ...

Page 410: ... the previous message information press 1 To play the next message s information press 2 To play the message press 3 809 810 To replay the previous message press 1 810 793 790 811 To replay the previous message press 1 twice 804 811 793 756 813 822 760 846 784 804 811 793 756 822 760 846 784 811 793 811 812 To reply press 2 804 812 746 804 812 822 760 746 813 To reply press 4 804 793 756 813 846 2...

Page 411: ... rewind press 5 804 812 822 760 746 804 811 793 756 813 822 760 846 784 804 811 793 756 822 760 846 784 823 To select caller select mode press 1 To select without message mode press 2 To select before message recording mode press 3 To select after message recording mode press 4 To disable all entry modes press 5 To accept press 6 823 824 To send to 1 recipient press 1 To send by mailing list press...

Page 412: ... To set leaving a message status press 1 To set covering extension transfer status press 2 To set intercom paging status press 3 To set beeper access status press 4 To set operator transfer status press 5 To set returning to top menu automated attendant service status press 6 831 832 To set station call forwarding press 4 832 833 To set station call forwarding press 6 845 838 728 835 785 833 746 8...

Page 413: ...841 842 774 841 842 774 842 To skip to the previous question press 3 695 841 842 774 719 841 842 774 758 841 842 774 841 842 774 843 To skip press 2 722 843 722 843 850 722 843 851 844 To specify the mailbox range press 1 844 814 844 726 845 Totransfer General DeliveryMailbox messages press 1 845 838 728 835 785 746 845 838 728 835 785 833 746 846 To transfer this message press 7 804 793 756 813 8...

Page 414: ... prompt press 2 853 854 855 664 853 854 855 782 665 855 To use user 2 prompt press 3 853 854 855 664 853 854 855 782 665 856 TONE DIALING MODE 856 857 Total message time available per mailbox is time 857 374 858 Total message time available per mailbox is unlimited 858 859 Transferred number 859 660 860 Transferred 1 time 860 861 Trunk group number is number 861 862 TUESDAY 862 863 TWELFTH 863 864...

Page 415: ... 882 TWENTY NINE MINUTE 882 883 TWENTY NINTH 883 884 TWENTY ONE 884 885 TWENTY ONE HOUR 885 886 TWENTY ONE MINUTE 886 887 TWENTY SECOND 887 888 TWENTY SEVEN 888 889 TWENTY SEVEN MINUTE 889 890 TWENTY SEVENTH 890 891 TWENTY SIX 891 892 TWENTY SIX MINUTE 892 893 TWENTY SIXTH 893 894 TWENTY THIRD 894 895 TWENTY THREE 895 896 TWENTY THREE HOUR 896 897 TWENTY THREE MINUTE 897 898 TWENTY TWO 898 899 TWE...

Page 416: ...ey as a wild card character 157 909 910 Verification deleted 910 911 was erased 181 911 26 912 was sent on date 346 912 19 913 WEDNESDAY 913 914 Welcome to the general delivery mailbox 914 915 Welcome to the Voice Processing System 275 915 273 915 274 915 915 916 When you are finished hang up stay on the line to confirm or change your number 461 918 99 916 917 You can add up to number 917 377 917 ...

Page 417: ...all calls to extension extension 926 927 Your extension is call forwarded busy calls to extension extension 927 928 Your extension is call forwarded busy or no answer calls to extension extension 928 929 Your extension is call forwarded no answer calls to extension extension 929 930 Your extension is call forwarded to telephone number telephone number 930 931 ZERO 931 Table 89 920 You have number ...

Page 418: ...367 Message transferred via mailbox number 15 and transferred via mailbox number 14 and mailbox number 14 and mailbox number 360 Message recorded on date 920 You have number 19 at time 372 Messages Table 91 346 Message from name 912 was sent on date 19 at time Table 92 654 This message will be delivered on day 19 at time Table 93 917 You can add up to number 377 more members ...

Page 419: ... name 652 This message is from name 420 on date 418 of company name 19 at time 181 External delivery message for name 185 External delivery message will be sent to name 911 was erased 500 right away 26 because message retention time expired 366 Message to name 297 I ll redial number 33 being delivered now 379 more times Table 96 461 Please enter your callback number 461 Please enter your callback ...

Page 420: ...MANAGER S GUIDE 420 Installation Manual Interview Mailbox Management Fax Management Table 97 16 Answer length is number 507 seconds Table 98 920 You have number 859 Transferred number 188 FAX messages 660 times ...

Page 421: ...uests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Call Blocking Connects the caller to the Incomplete Call Handling Servi...

Page 422: ...to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk CO line basis Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he is unable to enter correctly the password if required This helps him to realize where the call came f...

Page 423: ...t Dialing A speed dialing feature that permits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with DPT Integration only A subscriber can enter his mailbox directly when he calls the VPS from his extension He does not have to enter any special codes except for his password if one is established DPT Integration Digital integration between t...

Page 424: ...General Delivery Mailbox When the caller does not dial anything either because he does not want to or he is using a rotary telephone the VPS sends him to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign Same as Pound Sign HELP One of the utility commands that is used to...

Page 425: ...roups An outside party can reach a subscriber who is away from his telephone using either internal or external page groups For a Caller ID Caller if his name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox that enables the subscriber to record up to 10 questions After the answers are...

Page 426: ...ersonal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 98 998 9998 or 99998 The person who takes care of the General Delivery Mailbox and records the Company Greetings Company Name Department Dialing Menu Custom Service Menus Voice Labels User Prompts User 1 User 2 Multilingual Selection Men...

Page 427: ... destinations can be assigned as operators This is the extension that receives calls when the calling party is on a rotary phone or dials 0 Owner s Name After a subscriber records his name the VPS announces his name during transfers Intercom Paging and confirmation of Dialing by Name Independent of this recording is registration of name by System Administrator This allows callers to dial parties b...

Page 428: ...not be forwarded You can specify privacy when delivering a message to other subscribers Subscriber s Guide Section 3 1 Prompt Prerecorded VPS sentences that guide subscribers and non subscribers through specific VPS functions The VPS supports 3 prompts 1 System prompts prerecorded at the factory in English 2 User 1 prompts and 3 User 2 prompts Prompts are numbered the Message Manager can turn off ...

Page 429: ... the last 4 s of a message Rotary Telephone A telephone capable of pulse dial only Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox SAVE One of the utility commands that is used to save VPS data to a personal computer Scanning Messages Allows the subscriber to listen to only the first 4 s of each message Another method is to press 2 w...

Page 430: ...ng a maximum of 20 mailboxes Each list is referenced by a System Group Distribution List number and is assigned via system administration A recording into a System Group Distribution List number will go into the mailboxes of all group members System Manager Mailbox 99 999 9999 or 99999 The person who can perform very basic and limited system programming using a telephone He can create delete mailb...

Page 431: ...h Permits a mailbox owner to record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messages recorded over the phone from one person to another Voice Prompt Recorded VPS instructions to callers These are either syst...

Page 432: ...Glossary 432 Installation Manual ...

Page 433: ...INDEX 433 INDEX ...

Page 434: ...s 25 Extension group 219 Extension numbering plan 219 External message delivery list 219 External message delivery service 220 External message delivery status 220 F Fax management 221 G Group distribution list personal 221 Group distribution list system 221 H Hardware settings 66 306 Hold 221 Holiday service 222 I Inband Integration 222 Incomplete call handling service 222 Initializing the system...

Page 435: ...0 Specifications outline 24 Specifications VPS 207 Subscriber service prompt selection 255 System administration 16 System administrator s guide 239 System clock 235 330 System components 17 System management 16 System manager s guide 317 System reports 235 T Time group 236 Time service 236 Time synchronization 236 Troubleshooting 203 Trunk service 236 Twenty four hour time stamp 292 Two Way Recor...

Page 436: ...this manual solely for internal use with this model Except above you may not reproduce this manual in any form in whole or part without the prior written consent of KME and its licensee 2002 Kyushu Matsushita Electric Co Ltd All Rights Reserved www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV See More Panasonic Manuals ...

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