Panasonic KX-TG9391C Operating Instructions Manual Download Page 48 | Manualshive

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Useful Information

48

Battery recharge

Making/answering calls, intercom

Call Display

Problem

Cause/solution

The handset beeps and/or

3

flashes.

L

Battery charge is low. Fully charge the batteries (page 14).

I fully charged the batteries, but

3

still flashes or

4

is displayed.

L

Clean the charge contacts and charge again (page 15).

L

It is time to replace the batteries (page 14).

I fully charged the batteries, but the
operating time seems to be shorter.

L

Clean the battery ends (

S

,

T

) and the charge contacts

with a dry cloth, and charge again.

Problem

Cause/solution

Noise is heard, sound cuts in and out.

L

You are using the base unit or handset in an area with high
electrical interference. Re-position the base unit and use
the handset away from sources of interference.

L

Move closer to the base unit.

L

If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.

The base unit and/or handset does not
ring.

L

The ringer volume is turned off. Adjust the ringer volume
(page 28).

L

Night mode is turned on. Turn it off (page 30).

I cannot make a call.

L

The dialing mode may be set incorrectly. Change the
setting (page 15).

L

The handset is too far from the base unit. Move closer and
try again.

I cannot make long distance calls.

L

Make sure that you have long distance service.

Problem

Cause/solution

Caller information is not displayed.

L

You must subscribe to Call Display service. Contact your
service provider/telephone company for details.

L

If your unit is connected to any additional telephone
equipment such as a Call Display box or cordless
telephone line jack, plug the unit directly into the wall jack.

L

If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.

L

The name display service may not be available in some
areas. Contact your service provider/telephone company
for details.

L

Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.

TG9391C(e).book Page 48 Wednesday, August 27, 2008 2:36 PM

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Summary of Contents for KX-TG9391C

Page 1: ...perating instructions before using the unit and save them for future reference For assistance please call 1 800 561 5505 or visit us at www panasonic ca Charge the batteries for about 7 hours before initial use Operating Instructions Expandable Digital Corded Cordless Answering System Model No KX TG9391C TG9391C e book Page 1 Wednesday August 27 2008 2 36 PM ...

Page 2: ...ttings 24 Special instructions for programmable settings 30 Registering a unit 31 Call Display Service Using Call Display service 32 Caller list 32 Answering System Answering system 35 Turning the answering system on off 35 Greeting message 35 Listening to messages using the base unit 36 Listening to messages using the handset 37 Remote operation 38 Answering system settings 39 Voice Mail Service ...

Page 3: ...ne line cord with green plugs 1 3 2 wire telephone line cord with transparent plugs 1 4 Corded handset 1 5 Corded handset cord 1 6 Rechargeable batteries 2 2 7 Handset cover 3 1 8 Belt clip 1 9 Charger 1 j AC adaptor for charger 1 PQLV209 or PQLV219 1 1 2 3 4 5 6 7 8 9 j No Accessory item Order number 1 Rechargeable batteries Replace batteries only with a nickel metal hydride Ni MH type of battery...

Page 4: ...ons and 1 outside party Line 2 Outside call including 1 extension and 1 outside party The following operations are possible simultaneously L An outside call and 1 pair of intercom calls can be made at a time L While a caller is leaving a message on your answering system through one line the unit can make an outside call through another line Note L The maximum operating number may decrease dependin...

Page 5: ...liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the telephone line cord plug becomes wet immediately pull it from the telephone wall jack and do not use L Do not excessively pull the corded handset cord from the base unit This may cause the base unit to fall resulting in injury Medical L Consult the manufacturer of any pe...

Page 6: ...anasonic units use radio waves to communicate with each other L For maximum coverage and noise free communications place your base unit at a convenient high and central location with no obstructions between the cordless handset and base unit in an indoor environment away from electronic appliances such as TVs radios personal computers wireless devices or other phones avoid facing radio frequency t...

Page 7: ...n L This product can store your private confidential information To protect your privacy confidentiality we recommend that you erase the information such as phonebook or caller list entries from the memory before you dispose of transfer or return the product TG9391C e book Page 7 Wednesday August 27 2008 2 36 PM ...

Page 8: ...cator O ERASE P STOP EXIT Q ANSWER SELECT R ANSWER ON indicator S ANSWER ON T LOCATOR INTERCOM U Navigator key V 7 8 VOL Volume V Handset A Speaker B Soft keys C Headset jack D C TALK E s SP PHONE Speakerphone F Dial keypad TONE G FLASH CALL WAIT H Charge indicator Ringer indicator I Receiver J Display K OFF L Navigator key V Volume V M PAUSE REDIAL N HOLD INTERCOM O Microphone P Charge contacts A...

Page 9: ...ering system operations and settings Ringer volume page 28 is off 1 3 Night mode is on page 30 PRIV Call privacy mode is on page 20 1 Corresponding line number s is indicated next to the item Item Meaning 1 Battery level w Within range of the base unit L When flashing Handset is searching for the base unit page 47 c d The line is in use L When flashing the call is put on hold on that line the answ...

Page 10: ...ller ID Phonebook Answering device Ringer settings Initial settings Customer support Status Meaning Light off The line is available Light on The line is in use Flashing rapidly A call is being received Flashing A call is put on hold or the answering system is answering a call Symbol Meaning Perform with the base unit Y Perform with the handset The words in the brackets indicate button names softke...

Page 11: ...or to feel warm during use L The AC adaptor should be connected to a vertically oriented or floor mounted AC outlet Do not connect the AC adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected During a power failure The base unit will work as a standard telephone using power from the telephone line Line 1 on the corded handset can be used to make an...

Page 12: ...nect to 2 single line telephone jacks If you use the unit as a single line telephone only Be sure to connect the telephone line cord to LINE 1 2 to allow usage of the unit during a power failure page 11 Change the line selection mode from Auto to Line1 page 16 Note L Check tel line 2 is displayed on the unit To erase it see page 46 4 wire cord To 2 line telephone jack RJ14C GREEN plug 4 wire cord ...

Page 13: ...ing conversations Call Display features do not function properly To connect to a 2 line telephone jack For this connection please purchase a 2 line splitter Example DSL ADSL line is line 2 To connect to 2 single line telephone jacks Example DSL ADSL line is line 2 Line 1 Line 2 To single line telephone jacks RJ11C DSL ADSL filter 2 wire cord 4 wire cord GREEN plug Transparent plug TG9391C e book P...

Page 14: ...d slide it in the direction of the arrow 2 Insert the batteries negative T end first Close the handset cover Note L When replacing batteries remove the old batteries Attention A nickel metal hydride battery that is recyclable powers the product you have purchased Please call 1 800 8 BATTERY 1 800 822 8837 for information on how to recycle this battery Battery charge Place the handset on the charge...

Page 15: ...display language The default setting is English 1 MENU i 1 1 0 2 V Select the desired setting 3 Press the middle soft key to save 4 Proceed with the operation for your unit Base unit EXIT Handset OFF Voice guidance language You can select either English or Français as the voice guidance language of the answering system The default setting is English Program this setting using either the base unit ...

Page 16: ...d time may be incorrect after a power failure In this case set the date and time again Line selection mode The line selection mode determines which line is selected when you lift the corded handset you press SP PHONE on the base unit when making answering calls you press C s on the handset when making answering calls The following setting is available Auto default When making a call line 1 is sele...

Page 17: ...ilable line is automatically selected and the line number is displayed To change the line selection mode see page 16 L You can also select the line manually by pressing LINE 1 or LINE 2 3 When you finish talking press OFF or place the handset on the charger Note L The LINE1 indicator or LINE2 indicator on the base unit lights up while using the handset Using the speakerphone 1 During a conversatio...

Page 18: ...ncoming call Note L You can also program the base unit ringer volume beforehand page 28 Temporary base unit ringer off While the base unit is ringing for a call you can turn the ringer off temporarily by pressing Using the handset Y When a call is being received the ringer indicator and c and or d flashes rapidly 1 Lift the handset and press C or s when the unit rings L The called line is automati...

Page 19: ...ing an extension call or accessing optional telephone services Note L To change the flash time see page 28 For Call Waiting or Visual Call Waiting service users To use Call Waiting you must first subscribe to the Call Waiting service of your service provider telephone company This feature allows you to receive calls while you are already talking on the phone If you receive a call while on the phon...

Page 20: ... feature is turned on PRIV is displayed Note for base unit and handset L This feature will turn off after you hang up the call Using the other line during a call You can use the other line in the following ways When a call is being received on the other line during a conversation an interrupt tone will be heard page 27 You can answer the 2nd call while holding the 1st call During an outside call y...

Page 21: ...cursor to the next space Handset Press to move the cursor to the next space Correcting a mistake 1 Proceed with the operation for your unit Base unit Press 7 or 8 to move the cursor to the character or number you want to erase Handset Press or to move the cursor to the character or number you want to erase 2 Press CLEAR and then enter the appropriate character or number L Press and hold CLEAR to e...

Page 22: ...he same dial key repeatedly to display the first entry corresponding to each character located on that dial key L If there is no entry corresponding to the character you selected the next entry is displayed 3 V Scroll through the phonebook if necessary Searching by group 1 Proceed with the operation for your unit Base unit C Handset MENU i 2 8 0 2 GROUP 3 V Select the group you want to search i SE...

Page 23: ...g mode temporarily to tone Copying phonebook entries You can copy phonebook entries from the base unit to a handset or vice versa Important L Group ringer tones are not copied L You cannot copy the phonebook entries between handsets Copying an entry 1 C 2 V Select the desired entry i MENU 3 V Copy i SELECT 4 V Enter the handset number to copy to L When an entry has been copied Completed is display...

Page 24: ...esired menu i SELECT 3 Press V or to select the desired item in sub menu 1 i SELECT L In some cases you may need to select from sub menu 2 i SELECT 4 Press V or to select the desired setting i SAVE L This step may vary depending on the feature being programmed L To exit the operation press EXIT on the base unit or OFF on the handset Note L See page 27 for the default settings Base unit Base unit Y...

Page 25: ...ment 1 Contrast Line select 16 Set tel line Set dial mode 1 15 Set flash time 1 Line1 Line2 28 Set line mode 1 Line1 Line2 VM tone detect 1 41 Change language Display language 15 Voice prompt 1 15 Customer support 30 Main menu Sub menu 1 Sub menu 2 Page View Caller ID 32 Phonebook 21 Answering device Play new msg Play all msg Erase all Settings Ring count 1 39 Recording time 1 40 Remote code 1 38 ...

Page 26: ...nitial settings Set date time Date and time 1 16 Alarm 30 Time adjustment 1 Contrast Key tone Auto talk 18 Line select 16 Set tel line Set dial mode 1 15 Set flash time 1 Line1 Line2 28 Set line mode 1 Line1 Line2 VM tone detect 1 41 Registration HS registration 31 Deregistration 31 Change language Display language 15 Voice prompt 1 15 Customer support 30 Main menu Sub menu 1 Sub menu 2 Page TG939...

Page 27: ...e default settings Operating unit Feature Feature code Setting System setting 1 Page Y Alarm 7 2 0 Off Once Daily 30 Y Auto talk 2 2 0 0 On Off 18 Y Call screening 3 1 0 On Off 35 Y Contrast Display contrast 1 4 5 Level 1 6 3 Y Customer support 6 8 0 30 Y Date and time 1 0 1 r 16 Y Deregistration 1 3 1 31 Y Display language 1 1 0 English Français 15 Y Erase all Erasing all messages 3 2 5 37 Y HS r...

Page 28: ...2 35 Y Recording time 3 0 5 1min 2min 3min r 40 Y Remote code 3 0 6 111 r 38 Y Ring count 2 1 1 Toll saver 2 7 rings 4 r 39 Y Ringer tone 5 6 1 6 1 Line 1 Line 2 Line 1 Tone 1 Line 2 Tone 2 Base unit Tone 1 3 Melody 1 3 Handset Tone 1 5 Melody 1 10 Y Ringer volume 7 1 6 0 Line 1 Line 2 Base unit Level 1 3 Off Handset Level 1 6 Off Y Set dial mode 1 2 0 Tone Pulse r 15 Y Set flash time 8 1 2 1 Line...

Page 29: ...ff is displayed followed by the selected line number s and the base unit and or handset do not ring for outside calls 8 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary 9 Generally the line mode setting should not be adjusted If the LINE1 indicator or LINE2 indicator does not light when another phone connected to the same line is in use you need ...

Page 30: ...m An alarm sounds at the set time for 3 minutes once or daily Alarm can be set for each handset Important L Set the date and time beforehand page 16 1 MENU i 7 2 0 2 V Select the desired alarm option i SELECT 3 Set the desired time i OK 4 V Select the desired ringer tone i SELECT L We recommend selecting a ringer tone different from the ringer tone set for outside calls 5 V Save i SELECT i OFF L W...

Page 31: ...p L The next step should be completed within 90 seconds 3 Handset Press OK then wait until a long beep sounds Note L When you purchase an additional handset refer to the additional handset s installation manual for registration Deregistering a handset A handset can cancel its own registration or the registration of another handset that is stored in the base unit This allows the handset to end its ...

Page 32: ...ler list Group ringer tone for phonebook This feature can help you identify who is calling by using different ringer tones for different groups of callers When adding an entry to the phonebook you can assign it to the desired group page 21 When a call is received from a caller assigned to a group the group s ringer you selected rings after the caller information is displayed If you select No ringe...

Page 33: ...e desired entry 3 Proceed with the operation for your unit Base unit EDIT Handset CALL 4 Press EDIT repeatedly until the phone number is shown in the desired format 5 Proceed with the operation for your unit Base unit Lift the corded handset Handset C L If the indicated line is already being used or you want to select the other line Base unit Press LINE 1 or LINE 2 then lift the corded handset Han...

Page 34: ...L To add other entries repeat from step 2 7 EXIT 1 MENU i 2 1 3 2 V Select the desired entry L To edit the number press SAVE i Press EDIT repeatedly until the phone number is shown in the desired format i SAVE i Go to step 4 3 Press SAVE 2 times 4 If necessary edit the party s name 16 characters max i OK 5 If necessary edit the party s phone number 24 digits max i OK 6 V Select the desired group p...

Page 35: ...ff Press ANSWER ON L The ANSWER ON indicator turns off Call screening While a caller is leaving a message you can listen to the call through the base unit s or handset s speaker To adjust the speaker volume press or V repeatedly You can answer the call by lifting the corded handset from the base unit or pressing C on the handset Note L To turn this feature off see page 40 Greeting message When the...

Page 36: ...he call you can call the caller back while listening to a message 1 Press EDIT during playback L To edit the number before calling back press EDIT repeatedly until the phone number is shown in the desired format page 33 2 Lift the corded handset L The unit automatically uses the line you set in line selection mode page 16 to call back When the line selection mode is set to Auto the indicated line ...

Page 37: ...he unit automatically uses the line you set in line selection mode page 16 to call back When the line selection mode is set to Auto the indicated line c or d is used for the call If the indicated line is already being used or you want to select the other line press LINE 1 or LINE 2 Erasing all messages Erasing all messages for both line 1 and line 2 1 MENU i 3 2 5 2 V Yes i SELECT 3 OFF Erasing al...

Page 38: ...w the voice guidance prompts as necessary or control the unit using remote commands page 38 4 When finished hang up Voice guidance During remote operation the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Operations are presented by voice guidance in the following order Play back all messages Play back new ...

Page 39: ...lls You can change the number of times the phone rings Ring count before the unit answers calls You can select 2 to 7 rings or Toll saver The default setting is 4 rings Toll saver The unit s answering system answers at the end of the 2nd ring when new messages have been recorded or at the end of the 4th ring when there are no new messages If you call your phone from outside to listen to new messag...

Page 40: ...ange the number of rings of the Voice Mail service so that the answering system can answer the call first To do so contact your service provider telephone company Caller s recording time You can change the maximum message recording time allotted to each caller The default setting is 3min Program this setting using either the base unit or one of the handsets 1 MENU i 3 0 5 2 V Select the desired se...

Page 41: ... off by pressing and holding OFF on the handset until a beep sounds L If your Voice Mail service uses Voice Mail tones and the message is over 3 minutes long the unit may not indicate new messages Voice Mail VM tone detection Your service provider telephone company sends special signals sometimes called Voice Mail tones or stutter tones to the unit to let you know you have new Voice Mail messages ...

Page 42: ... you finish talking press OFF Answering an intercom call 1 Lift the corded handset or press INTERCOM to answer the page 2 When you finish talking place the corded handset on the cradle or press INTERCOM 1 Press C to answer the page 2 When you finish talking press OFF Note for base unit and handset L The ringer volume for intercom calls follows the higher volume level of the 2 lines page 28 Even wh...

Page 43: ...e caller press LINE 1 or LINE 2 for the party with which you want to continue talking To resume both lines press CONF 1 During an outside call press HOLD 2 times 2 To answer a 2nd call press LINE 1 or LINE 2 To make a 2nd call press LINE 1 or LINE 2 then dial the phone number 3 When the 2nd call is connected press MENU i V Conference i SELECT L The 2 calls are combined L To hang up only one line p...

Page 44: ...nit and handset L The outside call can be put on hold by pressing HOLD Only the person who placed the call on hold can resume the full conference by pressing CONF Handset locator You can locate a misplaced handset by paging it 1 Base unit LOCATOR L All registered handsets beep for 1 minute 2 To stop paging Base unit Press LOCATOR Handset Press INTERCOM then press OFF Note L Even when the ringer vo...

Page 45: ...elt clip You can hang the handset on your belt or pocket using the supplied belt clip To attach the belt clip To remove the belt clip Headset optional Connecting a headset to the handset allows for hands free conversations We recommend using the Panasonic headset noted on page 3 25 4 mm 1 inch Screws 120 V AC 60 Hz A B C TG9391C e book Page 45 Wednesday August 27 2008 2 36 PM ...

Page 46: ...s too short Try again Failed L Phonebook copy failed page 23 Confirm the other unit the receiver is in standby mode and try again Incomplete L Phonebook copy is incomplete The receiver s phonebook memory is full Erase the unnecessary phonebook entries page 22 from the other unit the receiver and try again Memory full L The phonebook memory is full Erase unnecessary entries page 22 L Message memory...

Page 47: ...one line and connect the line to a known working telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does not operate properly contact your service provider telephone company w is flashing L The handset has not been registered to the base unit Register the handset page 31 L The handset is too far from the base unit M...

Page 48: ... and or handset does not ring L The ringer volume is turned off Adjust the ringer volume page 28 L Night mode is turned on Turn it off page 30 I cannot make a call L The dialing mode may be set incorrectly Change the setting page 15 L The handset is too far from the base unit Move closer and try again I cannot make long distance calls L Make sure that you have long distance service Problem Cause s...

Page 49: ...olution The unit does not record new messages L The answering system is not turned on for the line you wish to record messages from Select the desired line or both lines then turn the answering system on page 35 L The message memory is full Erase unnecessary messages page 36 L The answering system is activated for both lines and the 1st caller is leaving a voice message The 2nd caller cannot leave...

Page 50: ...try again later Problem Cause solution Liquid or other form of moisture has entered the base unit handset L Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the base unit handset are completely dry reconnect the AC adaptor and telephone line cord Insert the batteries and charge fully before use Pro...

Page 51: ...vice Privacy of communications may not be ensured when using this telephone Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference the base of the cordless telephone should not be placed near or on top of a TV or VCR If interference is experienced move the cordless telephone further away from the TV or VCR This wi...

Page 52: ...pprox 2 0 W Charger Standby Approx 0 6 W Maximum Approx 3 6 W Operating conditions 5 C 40 C 41 F 104 F 20 80 relative air humidity dry Dimensions Base unit Approx 127 mm 216 mm 155 mm 5 inches 8 1 2 inches 6 3 32 inches Handset Approx 156 mm 49 mm 32 mm 6 1 8 inches 1 15 16 inches 1 1 4 inches Charger Approx 51 mm 75 mm 88 mm 2 inches 2 15 16 inches 3 15 32 inches Mass weight Base unit Approx 720 ...

Page 53: ...original end user purchaser only A purchase receipt or other proof of date of original purchase is required before warranty service is performed THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT WILL PANASONIC CANADA INC BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQ...

Page 54: ...5 E Error messages 46 F Flash 19 28 G Greeting message 35 Group ringer tone 32 H Handset Deregistration 31 Locator 44 Registration 31 Headset optional 45 Hold 19 I Intercom 42 Interrupt tone 27 K Key tone 27 L Line mode 28 Line selection mode 16 M Making calls Base unit 17 Handset 17 Menu icons 10 Missed calls 32 Mute 19 N Night mode 30 P Pause 17 Phonebook Adding 21 Chain dial 23 Copying 23 Editi...

Page 55: ...55 Notes TG9391C e book Page 55 Wednesday August 27 2008 2 36 PM ...

Page 56: ...ial is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd Panasonic Communications Co Ltd 2008 Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here TG9391C e book Page ...

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