1.11 Transferring Features
Feature Guide
159
1.11 Transferring Features
1.11.1 Call Transfer
Description
An extension user can transfer a call to another extension or an outside party. The following features are
available:
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
Conditions
•
When an extension is transferring a party to another destination, the party will be in consultation hold
until they reach the transfer destination.
Consultation Hold:
a condition that a party is in, when an extension is calling other parties in order to
perform Call Transfer, Conference, or Call Splitting.
In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third
party all on one line. In Call Hold, the party on hold and the third party are connected to the extension
using separate lines.
•
If Music on Hold is enabled, music can be sent to the held party while the call is transferred. (
→
Music on Hold) It is programmable whether a ringback tone or music is sent.
•
If the transfer destination extension has set FWD to an outside party, the call will be transferred to the
outside party. (
→
1.3.1.2 Call Forwarding (FWD))
•
COS programming determines the extensions that are able to transfer a call to an outside party. COS
can also prohibit transferring to an extension of another PBX via the TIE line service using the PBX
Code method (Access with PBX Code) (
→
•
Transfer Recall for Call Transfer without Announcement
If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will
be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If
the destination is not assigned, the call will return to the extension.
[Available destination]
Feature
Transferring method
With Announcement
Transfer is completed after announcing the destination party.
Without Announcement
Transfer is completed without an announcement.
After dialling the destination, while hearing a ringback tone, the
originator can replace the handset.
Destination
Availability
Wired Extension (PT/SLT/ISDN Extension)
PS
Incoming Call Distribution Group
PS Ring Group
Floating Extension no. for SVM
Summary of Contents for KX-TDA15
Page 15: ...Feature Guide 15 Section 1 Call Handling Features ...
Page 91: ...1 5 Making Call Features Feature Guide 91 User Manual References 1 2 1 Basic Calling ...
Page 151: ...1 10 Conversation Features Feature Guide 151 Feature Guide References 1 18 2 Flexible Buttons ...
Page 359: ...Feature Guide 359 Section 2 System Configuration and Administration Features ...
Page 401: ...Feature Guide 401 Section 3 Appendix ...
Page 413: ...Feature Guide 413 Index ...
Page 419: ...Index Feature Guide 419 ...
