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Panasonic KX-TDA15, Features Manual

The Panasonic KX-TDA15 is a versatile communication system that brings advanced features to your business. With its user-friendly interface and comprehensive Features Manual, you can easily enhance your telephony experience. Download the manual for free from our website and unlock the full potential of your Panasonic KX-TDA15.

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1.28 Computer Telephony Integration (CTI) Features

Feature Guide

353

1.28 Computer Telephony Integration (CTI) 

Features

1.28.1 Computer Telephony Integration (CTI)

Description

Connecting a PC to a DPT, or connecting a CTI Server to this PBX, enables extension users to make use 
of advanced features by using the stored data in the PC or the CTI Server. The features that are available 
through CTI depend on the CTI application software used on connected PCs.

There are two types of CTI as follows:

1)

First Party Call Control

2)

Third Party Call Control

1.

First Party Call Control

A PC is connected to a DPT using a USB port (USB Module) attached to the DPT. The PC monitors 
the status of the DPT and controls the DPT.

2.

Third Party Call Control

A CTI Server is connected to the PBX using (1) the USB port of the PBX, or (2) the Ethernet port of the 
IP-GW4 card as a CTI interface. PCs monitor the status of the PBX and control the PBX via the CTI 
Server. When a call is received, the CTI Server can be used to decide call routing, and to send 
information about the call to the destination extension user's PC. So, for example, if the call is from a 
customer, that customer's account information can be shown automatically on the screen of the PC at 
the same time as the call is received, depending on the CTI software used. In Third Party Call Control, 
the PC does not control extensions directly.

PBX

PC

USB

DPT

Summary of Contents for KX-TDA15

Page 1: ... Thank you for purchasing a Panasonic Hybrid IP PBX Please read this manual carefully before using this product and save this manual for future use PSMPR Software File Version 4 0000 or later Hybrid IP PBX Feature Guide ...

Page 2: ...y References Found in the Feature Guide Installation Manual References The required installation instruction titles described in the Installation Manual are noted for your reference Programming Manual References PC Programming Manual The PC Programming titles and parameters described in the PC Programming Manual are noted for your reference PT Programming Manual The PT Programming titles described...

Page 3: ...ng Manual Some optional service cards PTs and features are not available in some areas Please consult your certified Panasonic dealer for more information Product specifications are subject to change without notice In some cases additional information including updates to this and other manuals is included in the KX TDA Maintenance Console s Information before programming Install the latest versio...

Page 4: ... programming references that include a three digit number such as 000 indicate that system programming can be performed through PT programming PC Programming The number within the brackets indicates the system menu number for the Maintenance Console 3 12 1 6 1 System Speed Dial CO Line Access Number Telephone Number PT Programming The number within the brackets indicates the programming number tha...

Page 5: ...nal incoming calls can wait in a queue While calls are waiting in the queue the calls are handled by the Queuing Time Table which can be assigned for each time mode day lunch break night 1 2 2 4 Queuing Feature Log in Log out Incoming call distribution group members can join Log in or leave Log out the groups manually While logged in a member extension can have a preprogrammed time period automati...

Page 6: ...on number Portable Station PS Features PSs e g KX TCA255 KX TD7690 can be connected to this PBX It is possible to use the PBX features using the PS like a PT A PS can also be used in parallel with a wired telephone Wireless XDP Parallel Mode In this case the wired telephone is the main telephone and the PS is the sub telephone 1 21 Portable Station PS Features Hospitality Features This PBX has sev...

Page 7: ... Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected Name Identification Restriction COS Class of Service CPC Calling Party Control CS Cell Station CT Call Transfer by ISDN CTI Computer Telephony Integration D DDI Di...

Page 8: ...on MSN Multiple Subscriber Number N NDSS Network Direct Station Selection O OGM Outgoing Message OHCA Off hook Call Announcement P P MP Point to multipoint P P Point to Point PIN Personal Identification Number PS Portable Station PT Proprietary Telephone S S CO Single CO SIP Session Initiation Protocol SLT Single Line Telephone SMDR Station Message Detail Recording SVM Built in Simplified Voice Me...

Page 9: ...uide 9 TRS Barring Toll Restriction Call Barring U UCD Uniform Call Distribution V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network VPS Voice Processing System X XDP EXtra Device Port ...

Page 10: ... Call Distribution 50 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 54 1 2 2 4 Queuing Feature 56 1 2 2 5 VIP Call 59 1 2 2 6 Overflow Feature 60 1 2 2 7 Log in Log out 63 1 2 2 8 Supervisory Feature 66 1 3 Call Forwarding FWD Do Not Disturb DND Features 68 1 3 1 Call Forwarding FWD Do Not Disturb DND 68 1 3 1 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 68 1 3 1 2 Call Forw...

Page 11: ...l Barring Barring Features 121 1 8 1 Toll Restriction TRS Call Barring Barring 121 1 8 2 Budget Management 129 1 8 3 Extension Dial Lock 130 1 8 4 Dial Tone Transfer 131 1 8 5 Walking COS 133 1 8 6 Verification Code Entry 135 1 9 Automatic Route Selection ARS Features 138 1 9 1 Automatic Route Selection ARS 138 1 10 Conversation Features 144 1 10 1 Hands free Operation 144 1 10 2 Off hook Monitor ...

Page 12: ...SDN 226 1 19 1 1 Integrated Services Digital Network ISDN SUMMARY 226 1 19 1 2 Calling Connected Line Identification Presentation CLIP COLP 231 1 19 1 3 Advice of Charge AOC 234 1 19 1 4 Call Forwarding CF by ISDN P MP 235 1 19 1 5 Call Forwarding CF by ISDN P P 237 1 19 1 6 Call Hold HOLD by ISDN 239 1 19 1 7 Call Transfer CT by ISDN 240 1 19 1 8 Three party Conference 3PTY by ISDN 241 1 19 1 9 M...

Page 13: ...sfer CT by QSIG 336 1 26 4 5 Completion of Calls to Busy Subscriber CCBS by QSIG 338 1 26 5 QSIG Enhanced Features 339 1 26 5 1 Network Direct Station Selection NDSS 339 1 26 5 2 Centralised Voice Mail 344 1 26 6 Network ICD Group 347 1 26 6 1 PS Roaming by Network ICD Group 349 1 27 IP Proprietary Telephone IP PT Features 351 1 27 1 IP Proprietary Telephone IP PT 351 1 28 Computer Telephony Integ...

Page 14: ...tics 398 2 4 1 Power Failure Restart 398 2 4 2 Local Alarm Information 399 3 Appendix 401 3 1 Capacity of System Resources 402 3 2 Tones Ring Tones 406 3 2 1 Tones Ring Tones 406 3 3 Revision History 408 3 3 1 PSMPR Software File Version 2 2xxx 408 3 3 2 PSMPR Software File Version 3 0xxx 410 3 3 3 PSMPR Software File Version 4 0xxx 412 Index 413 ...

Page 15: ...Feature Guide 15 Section 1 Call Handling Features ...

Page 16: ...ed a networking type Public Private or VPN Virtual Private Network 3 16 2 10 2 DIL Table Port Settings DIL Trunk Property Enable default Enable 2 Distribution Method One of the following methods can be assigned to each trunk port Trunk Card Type Channel Type Networking Type Public DIL DID DDI MSN Private TIE 1 Virtual Private Network VPN 2 LCOT BRI CO Extension QSIG Master QSIG Slave IP GW SIP GW ...

Page 17: ... In DDI Multiple Subscriber Number MSN Ringing Service Directs a call with an MSN from an ISDN line to a preprogrammed destination 1 1 1 4 Multiple Subscriber Number MSN Ringing Service Feature Description Reference Calling Line Identification CLI Distribution Directs a call to a CLI destination if the caller s identification number has been assigned in the Caller ID Table 1 1 1 5 Calling Line Ide...

Page 18: ...n TIE with no PBX Code Other PBX Extension TIE with PBX Code Feature Description Reference Intercept Routing No Answer IRNA If a called party does not answer a call within a preprogrammed time period Intercept time it is redirected to the preprogrammed destination 1 1 1 6 Intercept Routing Busy DND If a called party is busy or in DND mode the call is redirected to the preprogrammed destination 1 1...

Page 19: ...02 100 A trunk call is received CLI works Yes Yes No Does the call have its CLI information and is CLI mode enabled for the trunk and the time mode No Is the CLI destination assigned The call is routed to the DIL destination The call is routed to the CLI destination The call is routed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling L...

Page 20: ...oute to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 Programming Manual References PC Programming Manual 3 16 2 10 2 DIL Table Port Settings DIL DIL Destination Day Lunch Break Night Tenant Number VM Trunk Group PT Programming Manual 421 BRI DIL DDI MSN Selection 450 DIL 1 1 Destination Feature Guide References 1 1 1 5 Calling Line Identification CLI Distrib...

Page 21: ...LI destination assigned The call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No The call is routed to the operator Intercept Routing No Destination Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identificat...

Page 22: ...signed as the distribution method for a trunk port DID DDI Number Modification It is possible to modify a received DID DDI number which may be convenient when programming the DID DDI table The modification method removed number of digits added number can be programmed on a trunk port basis Modification Example Location No 1 Name 2 CLI 3 Destination 4 Day Lunch Day Lunch 0001 123 4567 John White En...

Page 23: ...anual 3 7 30 1 1 Slot DID Card Property 3 8 4 2 3 Timers Counters Miscellaneous Receiving Dial Inter digit Timer DDI DID 3 16 2 10 2 DIL Table Port Settings DDI DID TIE MSN Distribution Method DDI DID TIE MSN Remove Digit DDI DID TIE MSN Additional Dial 3 16 3 10 3 DDI DID Table PT Programming Manual 421 BRI DIL DDI MSN Selection 451 DID Number 452 DID Name 453 DID Destination Feature Guide Refere...

Page 24: ... mode enabled for the time mode No Is the CLI destination assigned The call is routed to the MSN destination The call is routed to the CLI destination No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in th...

Page 25: ...bled Route to MSN destination extension 100 Conditions To use this feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may be convenient when programming the MSN table The modification method removed number of digits added number can be programmed on a trunk port basis Modification Ex...

Page 26: ...ID TIE MSN Distribution Method DDI DID TIE MSN Remove Digit DDI DID TIE MSN Additional Dial 3 16 6 10 4 MSN Table PT Programming Manual 421 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Guide References 1 1 1 5 Calling Line Identification CLI Distribution 2 2 3 Tenant Service 2 2 4 Time Service 3 1 Capacity of System Resources ...

Page 27: ...LIP COLP CLI always works in conjunction with the following call distribution methods a DIL b DID DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 2 2 4 Time Service When the call has Caller ID information and the CLI is enabled for the time mode the call will be handled by the CLI method Programm...

Page 28: ...ming Manual References PC Programming Manual 3 16 2 10 2 DIL Table Port Settings DIL CLI Ring for DIL Day Lunch Break Night 3 16 3 10 3 DDI DID Table CLI Ring for DDI DID Day Lunch Break Night 3 16 6 10 4 MSN Table CLI Ring for MSN Day Lunch Break Night 3 12 1 6 1 System Speed Dial Name CO Line Access Number Telephone Number CLI Destination PT Programming Manual 001 System Speed Dialling Number 00...

Page 29: ...If a called party is already handling a call new calls are handled as follows The call is redirected to the preprogrammed Intercept Routing Busy destination If an Intercept Routing Busy destination is not enabled the caller will hear a busy tone However if the call is made through an LCOT card the caller hears a ringback tone Intercept Routing DND If a called party is in DND mode the call is redir...

Page 30: ... the caller When using an analogue trunk ringback tone is sent Operator The call will be redirected to the operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 3 11 3 5 3 1 Voice Message DISA System Option 1 DISA Intercept Intercept when all DISA ports are busy PS Ring Group External Pager TAFAS ISDN Remote Maintenance Other PBX Extension TIE with no PBX Cod...

Page 31: ...VM Group DTMF DPT External Pager TAFAS DISA ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code FWD Destination Forward Destination of Virtual PS Ext No of the Virtual PS 2001 600 600 is an example of a Floating Extension No for the External Pager Intercept Destination Inte...

Page 32: ...pt Intercept Routing for Extension Call IRNA Timer The IRNA timer can be set on a system basis and an extension basis for each time mode day lunch break night 3 10 1 4 1 1 Wired Extension Extension Settings Intercept No Answer Time Intercept No Answer Time Day Lunch Break Night The Intercept Routing destination for each time mode will not apply for Intercept Routing Busy When the original destinat...

Page 33: ...ous Intercept Intercept Routing DND Destination sets DND Intercept Routing to Operator No Destination Destination is not programmed Intercept Intercept Routing for Extension Call PT Programming Manual 203 Intercept Time 604 Extension Intercept Destination 625 Destination for Overflow Time Expiration Feature Guide References 1 3 1 Call Forwarding FWD Do Not Disturb DND ...

Page 34: ... the caller However the Intercept Routing No Destination feature always functions for calls through the LCOT card even when disabled If an operator tenant PBX is not assigned The extension connected to the lowest numbered jack will be the intercept destination Intercept Routing No Destination also applies to calls from doorphones Programming Manual References PC Programming Manual 3 8 3 2 2 Operat...

Page 35: ...ercom Call A call from one extension to another 1 5 3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination the recipient can talk to the visitor 1 15 1 Doorphone Call Destination Calling from Extension Doorphone Wired Extension PT SLT ISDN Extension PS Incoming Call Distribution Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DI...

Page 36: ... 1 Incoming Call Features 36 Feature Guide Programming Manual References PC Programming Manual 3 11 1 5 1 Doorphone Destination Day Lunch Break Night PT Programming Manual 720 Doorphone Call Destination ...

Page 37: ... calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only Conditions Restricted extension numbers cannot be used as the parameter of a feature setting e g FWD All extensions can make an Operator Call 2 2 5 Operator Features regardless of Internal Call Block This feature can also restrict calling a doorphone from an extension on the basis of the COSs assigned to the ...

Page 38: ...Which Receive the Call from Other Extension 1 64 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Main COS 3 10 1 4 1 1 Wired Extension Extension Settings Main COS 3 10 10 4 2 1 Portable Station Extension Settings Main COS 3 11 1 5 1 Doorphone COS 3 11 6 5 4 External Relay COS Number PT Programming Manual None Feature Guide References 2 2 1 Class of Service COS ...

Page 39: ...to receive intercom calls by ring tone or by voice through personal programming 1 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 1 18 3 LED Indication Display Caller s Information Display Information The display shows the caller s information 1 18 4 Display Information External Pager Trunk Answer from Any Station TAFAS The...

Page 40: ...e Patterns Call from Doorphone Others each pattern plan can assign a ring tone pattern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 3 8 16 2 8 3 Ring Tone Patterns Call from Others The ring tone patterns that arrive at an extension are determined by the pattern plan that is assigned to that extension through system programming Programming Exampl...

Page 41: ...on PT Ring Off Setting 3 10 1 4 1 1 Wired Extension Extension Settings Option 1 Ring Pattern Table Option 6 ICM Tone 3 10 5 4 1 4 Wired Extension Flexible Button Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO ICD Group SDN 3 10 10 4 2 1 Portable Station Extension Settings Main Ring Pattern Table 3 10 17 4 3 DSS Console Flexible Button Optional Parameter Ringing Tone Typ...

Page 42: ...s the Call Waiting setting 1 10 5 Data Line Security Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom call if Tone 2 has been selected through personal programming Call Waiting Tone Type Selection If Tone 1 has been selected the same Call Waiting tone will be heard for both trunk call and intercom call All Call Waiting tone patterns have a default 3 2 1...

Page 43: ... Waiting for Extension Call 3 10 1 4 1 1 Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 3 10 10 4 2 1 Portable Station Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type PT Programming Manual None Feature Guide References 1 7 4 Seco...

Page 44: ...g to only one idle extension hunting group If all the searched extensions are busy The PBX redirects the call to an overflow destination which can be assigned for each idle extension hunting group and each time mode day lunch break night 2 2 4 Time Service Available Destination Type Description Circular Hunting An idle extension is searched for in the order specified in the idle extension hunting ...

Page 45: ...Extension Hunting Group 3 9 15 3 6 Extension Hunting Group Member List PT Programming Manual 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member Feature Guide References 1 3 1 Call Forwarding FWD Do Not Disturb DND 3 1 Capacity of System Resources PS Ring Group VM Group DTMF DPT External Pager TAFAS DISA ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no...

Page 46: ...up can be monitored by an extension assigned as a supervisor 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous 1 622 Incoming Call Distribution Group Floating Extension Number 2 623 Incoming Call Distribution Group Name 3 624 Incoming Call Distribution Group Distribution Method 4 632 Maximum Number of Agents 5 628 Queuing Call ...

Page 47: ...n is searched for in the specified order always starting from the same location Ring All extensions in the incoming call distribution group ring simultaneously Incoming Call Distribution Group 1 Floating extension no 601 Name Sales Log out Log in Extn 101 Extn 102 Extn 103 Extn 104 Extn 105 Extn 105 Supervisor Extension Extn 100 Calls arriving at incoming call distribution group 1 Queuing Feature ...

Page 48: ...ls will arrive at the INTERCOM or CO button The mode of ICD Group buttons can be selected through system programming as follows Standard Mode Group DN Button Mode An extension can have an ICD Group button for an incoming call distribution group that the extension does not belong to through system programming However the ICD Group button will not receive calls to that group Enhanced Phantom Button ...

Page 49: ...used for the Internal Call Block feature when an extension user calls an incoming call distribution group the PBX checks the COS of the calling extension against the COS of the incoming call distribution group 1 1 2 2 Internal Call Block Programming Manual References PC Programming Manual 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Mis...

Page 50: ...way in the preprogrammed order for the group starting at the extension after the extension that received the last call Depending on system programming calls can be directed to the longest idle extension This is known as Automatic Call Distribution ACD Priority Hunting An idle extension is searched for using the preprogrammed order for the group Ring All extensions in the group ring simultaneously ...

Page 51: ... will wait in a queue b UCD Priority Hunting The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order This order depends on the type UCD or Priority Hunting Calls will arrive at idle buttons until all ICD Group buttons are occupied additional calls will wait in a queue Note In method b if an extension has one or more ICD Group button...

Page 52: ... to ring the FWD DND settings are ignored 1 3 1 Call Forwarding FWD Do Not Disturb DND The Group Call Waiting feature cannot be used with the VIP Call feature 1 2 2 5 VIP Call and or Wrap up feature 1 2 2 7 Log in Log out To use the VIP Call feature and or Wrap up feature Call Waiting mode on each extension should be off Programming Manual References PC Programming Manual 3 9 1 3 1 1 Trunk Group T...

Page 53: ...ide 53 3 10 10 4 2 1 Portable Station Extension Settings Option 8 Wrap up Timer PT Programming Manual 621 Incoming Call Distribution Group Delayed Ringing 624 Incoming Call Distribution Group Distribution Method 632 Maximum Number of Agents ...

Page 54: ...ituations such as the following An extension user can have his PT and multiple cellular phones ring together for calls An employee who is not in the office but is still available to answer calls can receive calls to an ICD Group Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme the Forward settings for trunk calls to up to 4 virtual PSs through PT programming...

Page 55: ...are busy If all members of an ICD Group are virtual PSs and trunk lines are available but the called parties are all busy neither the queuing or overflow features will operate Therefore it is recommended that at least one PT or SLT is also assigned to an ICD Group To log in to or out of a group a virtual PS user can access the PBX through DISA enter the Walking COS feature number if required and a...

Page 56: ... sent to the caller xx applies to the OGM number After the OGM Music on Hold will be sent and the next event in the sequence will be activated b 5 s Puts the caller in the waiting queue for b 01 16 5 seconds If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on Hold Sequence c Redirects to sequence c c applies to ...

Page 57: ...y Extension without BSS Operation 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Overflow Queuing Busy Overflow No Answer Queuing Time Table Miscellaneous Extension No Answer Redirection Time Miscellaneous Maximum No of Busy Extensions 3 9 16 3 7 1 VM DPT Group System Settings Call Waiting on VM Group 3 9 19 3 8 1 VM DTMF Group System Settings Others Call Waiting on VM Group 3 10 5 4...

Page 58: ...xible Button Type Ext No Floating Ext No for Hurry up PT Programming Manual 628 Queuing Call Capacity 629 Queuing Hurry up Level 630 Queuing Time Table 631 Sequences in Queuing Time Table 632 Maximum Number of Agents Feature Guide References 1 2 2 6 Overflow Feature 1 18 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 8 3 Forwarding a Waiting Call Manual Queue Redirect...

Page 59: ...iformly Example In the call centre incoming call distribution groups 1 and 3 enable the VIP Call mode while incoming call distribution groups 2 and 4 disable the VIP Call mode Programming Manual References PC Programming Manual 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Miscellaneous VIP Call Mode PT Programming Manual None Extn 101 Extn 102 Extn 103 Calls have been distributed b...

Page 60: ...e expires e Manual Queue Redirection is performed Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 2 2 4 Time Service The destination can be assigned as follows depending on the above conditions For a and b 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Overflow Queuing Busy Queuing Busy...

Page 61: ...COT card 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 1 15 6 Direct Inward System Access DISA The line is disconnected 2 In all other cases Redirection is ignored and the Overflow timer activates again b If the call arrives through another card Redirection is ignored and the Overflow t...

Page 62: ...1 2 Receiving Group Features 62 Feature Guide Feature Guide References 1 2 2 4 Queuing Feature ...

Page 63: ...p up button Log in Log out and Wrap up Status Example Conditions It is programmable whether the last remaining logged in extension can log out Log in Log out Button A flexible button can be customised as the Log in Log out button with the following parameters Parameter Usage Light Pattern Red on Off No parameter Used with an ICD Group button or with the floating extension number of an incoming cal...

Page 64: ...xtension may be logged out automatically if the Unanswered time expires a preprogrammed number of times consecutively The number of consecutive unanswered calls can be assigned for each incoming call distribution group If the extension is a member of more than one incoming call distribution group the unanswered number is counted across all corresponding incoming call distribution groups It is poss...

Page 65: ...le Button Type Parameter Selection for Log in Log out Ext No Floating Ext No for Log in Log out 3 10 10 4 2 1 Portable Station Extension Settings Option 8 Wrap up Timer 3 10 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Log in Log out Ext No Floating Ext No for Log in Log out 3 10 17 4 3 DSS Console Flexible Button Type Parameter Selection for Log in Log out Ext No Floatin...

Page 66: ...distribution group The number of queuing calls The longest queuing time With Incoming Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT LOG SPRVS Log in Log out Monitor DSS buttons of the incoming call distribution group members show their status Log in Log out Remote ...

Page 67: ... call to an incoming call distribution group is overflowed If the display is in idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution group it will not change Other Features while in Monitor Mode The supervisor can use other features on the extension making calls pressing the M...

Page 68: ...tensions and incoming call distribution groups can forward their incoming calls to preset destinations 1 3 1 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 1 3 1 3 Do Not Disturb DND 3 FWD DND Button Group FWD Button The FWD DND fixed button or a customised flexible button can display the FWD DND setting status of the ex...

Page 69: ...re before leaving the desk this feature can be set from the destination extension Busy When the extension user s line is busy No Answer When the extension user does not answer within a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Intercom Calls to Extension Trunk Calls to Extension Forwards to Another Extension Int...

Page 70: ...res the line will be disconnected 1 10 8 Trunk Call Limitation Destination Availability Condition for Original Extension Incoming Call Distribution Group Wired Extension PT SLT ISDN Extension Only available when FWD to extension is allowed through COS programming PS Incoming Call Distribution Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Only availab...

Page 71: ...call is redirected to the overflow destination by the Queuing Time Table 1 2 2 4 Queuing Feature In the above cases the forwarding counter resets to zero and the call can be forwarded up to four times again from the destination extension described above Boss Secretary feature It is possible to call the original extension from the destination extension regardless of the forward setting Message Wait...

Page 72: ...lass of Service COS Settings TRS Call Forward to CO Extension Feature Group Forward Set Extension Feature Remote Operation by Other Extension 3 9 1 3 1 1 Trunk Group TRG Settings Main CO CO Duration Time Extension CO Duration Time 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Group Log Group FWD 3 10 3 4 1 2 Wired Extension FWD DND 3 10 12 4 2 2 Portable Station FWD DND PT Programmi...

Page 73: ...ting Busy DND If a call arrives at an extension in DND mode the call can be redirected to a preprogrammed destination by the Intercept Routing Busy DND feature Idle Extension Hunting While searching for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing Busy DND destin...

Page 74: ...Do Not Disturb DND Features 74 Feature Guide Feature Guide References 2 2 1 Class of Service COS User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 7 2 Refusing Incoming Calls Do Not Disturb DND ...

Page 75: ...rough system programming Group FWD Button Types The FWD feature for the incoming call distribution group can be customised on a flexible button Multiple types of Group FWD buttons can be customised on an extension Button Status The Group FWD button shows the current status as follows Type Description FWD DND for Extension FWD DND Internal Works for incoming intercom calls FWD DND External Works fo...

Page 76: ...to 4 virtual PSs preregistered to the group 1 21 6 Virtual PS These settings are only available when FWD DND buttons are set through system programming to FWD DND Setting mode Conditions When FWD DND buttons are set to FWD DND Cycle Switch mode pressing the FWD DND button cycles the FWD DND setting In this mode when intercom calls are set to be handled differently from trunk calls forwarding type ...

Page 77: ...o Floating Ext No for Group FWD Internal 3 10 10 4 2 1 Portable Station Extension Settings FWD DND Reference 3 10 13 4 2 3 Portable Station Flexible Button Type Ext No Floating Ext No for Group Fwd Both Ext No Floating Ext No for Group Fwd External Ext No Floating Ext No for Group Fwd Internal 3 10 17 4 3 DSS Console Flexible Button Type Ext No Floating Ext No for Group Fwd Both Ext No Floating Ex...

Page 78: ...ce Incoming A user can select the line seized when going off hook 1 4 1 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a call automatically and establish a hands free conversation 1 4 1 4 Hands free Answerback At another extension Call Pickup Directed Group A user can pick up a...

Page 79: ...rences PC Programming Manual 3 10 1 4 1 1 Wired Extension Extension Settings Option 4 Incoming Preferred Line 3 10 10 4 2 1 Portable Station Extension Settings Option 4 Incoming Preferred Line PT Programming Manual None User Manual References 3 1 2 Settings on the Programming Mode Type Description No Line Select a line by pressing the desired Line Access button to answer an incoming call after you...

Page 80: ...ion ICD groups have this feature enabled through system programming and 3 the light pattern of DSS buttons for incoming calls to extensions or ICD groups is set to On or Flash through system programming The light pattern of a DSS button for an incoming call to an extension or incoming call distribution group can be programmed through system programming Call Pickup is available only when the DSS bu...

Page 81: ...ll Pick up by DSS key for Direct Incoming Call DSS Key Call Pick up by DSS key for ICD Group Call 3 9 5 3 3 Call Pickup Group 3 10 1 4 1 1 Wired Extension Extension Settings Option 3 Call Pickup Deny 3 10 10 4 2 1 Portable Station Extension Settings Option 3 Call Pickup Deny PT Programming Manual 650 Extension User Groups of a Pickup Group Feature Guide References 2 2 1 Class of Service COS 3 1 Ca...

Page 82: ...transfer so that the outside caller is not automatically connected to an extension using Hands free Answerback when the extension user is absent Secret Monitor The beep tone that the called party hears before answering can be eliminated through system programming Alternate Receiving Calling Mode Ring Voice Override Hands free Answerback overrides the Alternate Receiving mode preset on the telephon...

Page 83: ...1 4 Answering Features Feature Guide 83 PT Programming Manual None Feature Guide References 1 5 3 Intercom Call User Manual References 1 3 2 Answering Hands free Hands free Answerback ...

Page 84: ...g off hook Conditions Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 1 6 1 4 Speed Dialling Personal System In this case the extension will enter into the personal programming mode automatically so that a name can be assigned for the stored number User Manual References 3 1 2 Set...

Page 85: ...PT PS returns to idle status automatically However an SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time period b After a digit is dialled if subsequent digits are not dialled within a preprogrammed time period Programming Manual References PC Programming M...

Page 86: ... after a confirmation tone Denying voice calling can also be selected Alternate Calling Ring Voice A caller can change the called party s preset call receiving method ring tone or voice temporarily By doing so ring calling is switched to voice calling or vice versa at the called party The called party may deny voice calling Tone after Dialling After dialling an extension number a user will hear on...

Page 87: ...Guide 87 Feature Guide References 1 18 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice 1 12 2 Using the Directories 3 1 2 Settings on the Programming Mode ...

Page 88: ...identify outgoing calls for accounting and billing purposes 1 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 1 5 4 4 Dial Type Selection Pause Insertion A user can insert a preprogrammed Pause time into a dialling number by pressing the PAUSE button or it is automatically inserted between the user dialled code...

Page 89: ...ave default values Emergency numbers may be called even when in Account Code Forced mode 1 5 4 3 Account Code Entry in any TRS Barring levels 1 8 1 Toll Restriction TRS Call Barring Barring after the preprogrammed call charge limit is reached 1 8 2 Budget Management in Extension Dial Lock 1 8 3 Extension Dial Lock Programming Manual References PC Programming Manual 3 13 4 7 4 Emergency Dial PT Pro...

Page 90: ...ode at any time during a call including after the call has been disconnected and a reorder tone is heard However if an account code is entered after there is no longer a reorder tone the call will not be stored in the SMDR record If more than one account code is entered the code entered last is printed out on SMDR Even in Forced mode emergency numbers can be dialled out without an account code 1 5...

Page 91: ...1 5 Making Call Features Feature Guide 91 User Manual References 1 2 1 Basic Calling ...

Page 92: ...ks set to Pulse mode DTMF mode cannot be changed to Pulse mode It is possible to select the pulse rate for a trunk port that has been set to Pulse mode There are two pulse rates Low 10 pps and High 20 pps It is possible to assign the minimum duration of the DTMF signal sent to a trunk port that has been set to DTMF mode Programming Manual References PC Programming Manual 3 7 11 1 1 Slot LCO Port D...

Page 93: ...an outside caller goes on hook If Reverse Circuit Detection is disabled the total duration of the call is not accurately recognised by the PBX The duration of a call can be verified on SMDR using this feature 1 22 1 Station Message Detail Recording SMDR It is possible to select whether the PBX detects the reverse signal for outgoing trunk calls only or for both outgoing and incoming trunk calls or...

Page 94: ...de Access Code to the Telephone Company from a Host PBX b Special Carrier Access code 1 5 4 8 Special Carrier Access Code c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial Tone Waiting code is dialled after seizing a trunk a preprogrammed number of pauses are inserted after the code ARS A pause is not...

Page 95: ...e host PBX should be stored as a Host PBX Access code on a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 1 5 4 6 Pause Insertion Example Note 0 should be assigned as a Host PBX Access code for trunk group TRG 1 of the behind PBX Dials 9 0 01 23 4567 Idle Line Access No Telephone No Hos...

Page 96: ... host PBX are not recorded on SMDR A Host PBX Access Code can be used to record only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assigned as the Host PBX Access code All local calls e g calls that do not require a 0 to be dialled first are treated as extensions of the telephone comp...

Page 97: ...er Access code 1 8 1 Toll Restriction TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 1 9 1 Automatic Route Selection ARS If this PBX is installed behind an existing host PBX A Special Carrier Access code and a Host PBX Access code should be assigned separately these codes cannot be assig...

Page 98: ...ion user can select the line seized for making calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 1 5 5 2 Line Preference Outgoing Trunk Access A user can select the Trunk Access method every time he makes a trunk call 1 5 5 3 Trunk Access ...

Page 99: ... 2 7 2 Class of Service External Call Block 3 9 2 3 1 2 Trunk Group Local Access Priority 3 10 1 4 1 1 Wired Extension Extension Settings Option 4 Outgoing Preferred Line 3 10 10 4 2 1 Portable Station Extension Settings Option 4 Outgoing Preferred Line PT Programming Manual 103 Idle Line Access Local Access 500 Trunk Group Number User Manual References 3 1 2 Settings on the Programming Mode Line ...

Page 100: ...An idle trunk is selected from the trunk groups assigned for Idle Line Access If multiple trunk groups are available the trunk group hunting sequence can be determined through system programming Trunk Hunting Order for Idle Line Access and Trunk Group Access The trunk hunting sequence in a trunk group from lowest numbered trunk from highest numbered trunk or rotation can be determined through syst...

Page 101: ...ort Connection 3 7 40 1 1 Slot SIP GW Port KX TDA30 only Connection 3 8 8 2 6 1 Numbering Plan Main Features Idle Line Access Local Access Trunk Group Access Single CO Line Access 3 8 12 2 7 2 Class of Service External Call Block 3 9 1 3 1 1 Trunk Group TRG Settings Main Line Hunting Order 3 9 2 3 1 2 Trunk Group Local Access Priority 3 10 5 4 1 4 Wired Extension Flexible Button Type Parameter Sel...

Page 102: ...1 5 Making Call Features 102 Feature Guide 2 2 1 Class of Service COS User Manual References 1 2 1 Basic Calling ...

Page 103: ...em Programming PC Programming only 1 6 1 2 One touch Dialling Last Number Redial Outgoing Call Log Recently dialled telephone numbers are automatically stored 1 6 1 3 Last Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 1 6 1 4 Speed Dialling Personal System System System Programming 1 6 1 4 Speed Dialling...

Page 104: ...ly stored 1 16 2 Incoming Call Log Input Display while Entering Description 0 9 0 9 Store the digits and PAUSE Pause P Store a pause by pressing the PAUSE button 1 5 4 6 Pause Insertion FLASH RECALL Hooking F Store a flash recall signal EFA mode by pressing the FLASH RECALL button at the beginning of the number 1 10 7 External Feature Access EFA INTERCOM Secret Conceal all or part of the number by...

Page 105: ...ook before pressing the One touch Dialling button Programming Manual References PC Programming Manual 3 10 1 4 1 1 Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 3 10 5 4 1 4 Wired Extension Flexible Button Type Dial for One touch 3 10 10 4 2 1 Portable Station Extension Settings Option 6 Flexible Button Programming Mode 3 10 13 4 2 3 Portable Station Flexible Button ...

Page 106: ...n analogue trunk may not be available depending on the busy tone pattern the IP network environment when using a KX NT136 with G 729 CODEC When using IP PTs apart from the KX NT136 Automatic Redial using an analogue trunk is not available Interrupt Redial When an outside party or seized trunk is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This c...

Page 107: ... Log by Redial key 3 10 1 4 1 1 Wired Extension Extension Settings Option 7 Outgoing Call Log Memory 3 10 10 4 2 1 Portable Station Extension Settings Option 7 Outgoing Call Log Memory PT Programming Manual 205 Automatic Redial Repeat Times 206 Automatic Redial Interval Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 3 Redial 1 12 1 Using the Call Log ...

Page 108: ...splays and the SVM Log display are also locked and the voice messages in the user s message box cannot be played back An extension personal identification number PIN is required to use this feature 1 24 1 Extension Personal Identification Number PIN System Speed Dialling TRS Barring Override by System Speed Dialling It is possible to override the TRS Barring using the System Speed Dialling 1 8 1 T...

Page 109: ...109 Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 2 Easy Dialling 1 12 1 Using the Call Log 1 12 2 Using the Directories 3 1 2 Settings on the Programming Mode 3 3 Customising Your System System Programming ...

Page 110: ...flexible numbering plan 2 3 6 Flexible Numbering Fixed Numbering The following example shows how Quick Dialling numbers can be stored and utilised Programming Manual References PC Programming Manual 3 8 9 2 6 2 Numbering Plan Quick Dial PT Programming Manual None Feature Guide References 1 26 3 Virtual Private Network VPN 3 1 Capacity of System Resources User Manual References 1 2 2 Easy Dialling ...

Page 111: ...grammed number will automatically start being dialled This feature is also known as Pickup Dialling Conditions Capable Telephone PT SLT and PS Programming Manual References PC Programming Manual 3 8 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Hot Line Pickup Dial Start 3 8 8 2 6 1 Numbering Plan Main Features Hot Line Pickup Dial Program Set Cancel 3 10 1 4 1 1 Wired Extension Extension Setti...

Page 112: ...hone number only the trunk or trunk group is reserved After answering the callback ringing the extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple extension users can set this feature to one trunk simultaneously However a maximum of four extension users can set this feature to one extension Callback ringing will be...

Page 113: ...e Features e During a doorphone call 1 15 1 Doorphone Call f While Live Call Screening LCS or Two way Record is activated 1 20 3 Voice Mail DPT Digital Integration g During Consultation Hold This feature is not available for a trunk to trunk call via DISA Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features Executive Override Deny Set Cancel 3 8 10 2 6 3 Num...

Page 114: ...isper OHCA 1 7 4 4 Whisper OHCA c During a Conference call 1 13 1 Conference Features d During a doorphone call 1 15 1 Doorphone Call e While Live Call Screening LCS or Two way Record is activated 1 20 3 Voice Mail DPT Digital Integration f During Consultation Hold This feature stops when the busy extension user presses the following buttons during a conversation 1 18 1 Fixed Buttons and 1 18 2 Fl...

Page 115: ...1 7 Busy Line Busy Party Features Feature Guide 115 None Feature Guide References 2 2 1 Class of Service COS User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer ...

Page 116: ...f the called party is not yet connected with the other party e g still ringing on hold etc the calling extension will hear a ringback tone and will be kept waiting until the called extension becomes available to receive the call waiting notification Notification Receiving Method Description Reference Call Waiting Tone Sends the Call Waiting tone to the busy extension 1 7 4 2 Call Waiting Tone Off ...

Page 117: ...tone OHCA or Whisper OHCA are set at the called party s extension the caller will hear a reorder tone Feature Guide References 1 1 3 3 Call Waiting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 7 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA ...

Page 118: ...ction Programming Manual References PC Programming Manual 3 8 4 2 3 Timers Counters Miscellaneous Caller ID Visual Caller ID Display 3 8 10 2 6 3 Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 3 10 1 4 1 1 Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting T...

Page 119: ...r this feature b The called extension DPT is connected to a PC PC Console or PC Phone via the USB Module c The called extension DPT is in the Digital XDP connection The Call Waiting tone is sent to the called extension 1 7 4 2 Call Waiting Tone While an extension is receiving OHCA if the extension user places the current trunk call on hold or transfers the current intercom call or trunk call OHCA ...

Page 120: ...one of the telephones listed above but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The voice may be heard by the other party While an extension is receiving Whisper OHCA if the extension user places the current trunk call on hold or transfers the current intercom call or trunk call ...

Page 121: ...table the call is made There are five Denied Code Tables one for each of Levels 2 through 6 respectively Complete every table by storing numbers that are to be prohibited These numbers are defined as denied codes Exception Code Tables These tables are used to override a programmed denied code A call denied by the applicable Denied Code Tables is checked against the applicable Exception Code Tables...

Page 122: ... level 4 user cannot make any international cellular phone long distance calls but can make local calls Denied Code Tables 1 Exception Code Tables 2 Level 1 Not Programmable Not Programmable Level 2 Table for Level 2 Tables for Levels 2 through 6 Level 3 Tables for Levels 2 and 3 Tables for Levels 3 through 6 Level 4 Tables for Levels 2 through 4 Tables for Levels 4 through 6 Level 5 Tables for Le...

Page 123: ...ernational calls 00xx Leading number for countries to be allowed Level 3 090 Leading number to deny cellular phone calls 090xxxx xxxx Boss s cellular phone number Level 4 0 Leading number to deny long distance calls Not required COS No Level for Time Mode 1 Level for System Speed Dialling 2 Day Lunch Break Night 1 1 1 1 6 1 2 2 2 2 6 1 1 3 8 11 2 7 1 Class of Service COS Settings TRS TRS Level Day...

Page 124: ... applicable Denied Code Tables Is the dialled number found in applicable Exception Code Tables The call is denied The user hears reorder tone Is TRS Barring Override by System Speed Dialling enabled The call is made Yes Level 7 Level 1 Levels 2 3 4 5 6 Yes Yes Yes No No No No Checks the TRS Barring level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mod...

Page 125: ...ocal calls A level 4 user cannot make any international calls or most long distance calls but can make long distance calls to cities where clients are located cellular phone calls and Denied Code Tables 1 Exception Code Tables 2 Level 1 Not Programmable Not Programmable Level 2 Table for Level 2 Table for Level 2 Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level...

Page 126: ...e It is programmable whether or is checked by the TRS Barring This is useful in preventing unauthorised calls which could be possible through certain telephone company exchanges 3 13 5 7 5 Miscellaneous TRS Check for dial It is programmable whether TRS Barring checks the digits dialled after the External Feature Access during a trunk call 1 10 7 External Feature Access EFA 3 13 5 7 5 Miscellaneous...

Page 127: ...me expires This also prevents EFA from being used This setting applies to all trunks A TRS Barring level can be changed by some features The priority of features when multiple features are used is as follows 1 Dial Tone Transfer 1 8 4 Dial Tone Transfer 2 Budget Management 1 8 2 Budget Management 3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 1 8 5 Walking CO...

Page 128: ... 13 3 7 3 Special Carrier Code 3 13 5 7 5 Miscellaneous PT Programming Manual 300 TRS Barring Override by System Speed Dialling 301 TRS Barring Denied Code 302 TRS Barring Exception Code 501 TRS Barring Level 509 TRS Barring Level for System Speed Dialling 602 Class of Service Feature Guide References 1 5 5 3 Trunk Access 1 6 1 4 Speed Dialling Personal System 1 8 3 Extension Dial Lock 1 9 1 Autom...

Page 129: ...tension using the Walking COS feature the call charge will be added to the extension of the extension user not the extension that the call was made on 1 8 5 Walking COS ISDN Advice of Charge AOC service is required for this feature It is possible to select whether to disconnect the line disconnect mode after a warning tone or only to send a warning tone when the amount of the call charge reaches t...

Page 130: ...xtension Dial Lock on an extension that has already been locked by the extension user the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also known as Remote Station Lock Control TRS Barring Level COS programming determines the TRS Barring level for Extension Dial Lock Programming Manual Re...

Page 131: ...riction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring button A flexible button can be customised as the Toll Restriction Call Barring button Programming Manual References PC Programming Manual 3 10 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for TRS Level Change 3 10 13 4 2 3 Portable Station Flexible Butt...

Page 132: ...1 8 Toll Restriction TRS Call Barring Barring Features 132 Feature Guide User Manual References 2 1 3 Restriction Level Control Dial Tone Transfer ...

Page 133: ... Class of Service of the specified extension is applied 2 2 1 Class of Service COS the budget of the specified extension is applied 1 8 2 Budget Management the Itemised Billing code of the specified extension is applied 1 9 1 Automatic Route Selection ARS the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 22 1 St...

Page 134: ... Manual 005 Extension Personal Identification Number PIN Feature Guide References 1 15 6 Direct Inward System Access DISA 2 2 1 Class of Service COS User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting ...

Page 135: ...larly When a trunk call is made using Verification Code Entry the Class of Service of the specified extension is applied 2 2 1 Class of Service COS the budget of the specified extension is applied 1 8 2 Budget Management the Itemised Billing code of the specified extension is applied 1 9 1 Automatic Route Selection ARS verification code is recorded on SMDR as the call originator instead of the ext...

Page 136: ... 120 Verification Code 121 Verification Code Name 122 Verification Code Personal Identification Number PIN 123 Verification Code COS Number Feature Guide References 1 8 2 Budget Management 1 9 1 Automatic Route Selection ARS 2 2 1 Class of Service COS 2 2 6 Manager Features 3 1 Capacity of System Resources Location Code 1 Name 2 PIN 3 COS 4 Itemised Billing Code for ARS 5 Budget 6 0001 1111 Tom Sm...

Page 137: ...1 8 Toll Restriction TRS Call Barring Barring Features Feature Guide 137 User Manual References 1 2 7 Calling without Restrictions 3 2 2 Manager Programming ...

Page 138: ...ess No No Yes Is the ARS mode enabled A trunk call is made Sends a reorder tone Sends a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the trunk Yes No Is the carrier found in the appropriate time block Yes Is the dialled number found in the Leading Number Ex...

Page 139: ...mber of digits must be assigned only when for example is needed after a dialled number The is added after the assigned number of digits of dialled number excluding a leading number 3 14 2 8 2 Leading Number Leading Number 321 ARS Leading Number 3 14 2 8 2 Leading Number Additional Number of Digits 3 14 2 8 2 Leading Number Routing Plan Number 322 ARS Routing Plan Table Number If a dialled number m...

Page 140: ...001 were dialled The Routing Plan Table 1 is selected just after the seventh digit 039 654 321 1 039 is found in location 0001 and the Inter digit time expired before the seventh digit is received The Routing Plan Table 1 is selected after the Inter digit time expired 3 8 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Extension Inter digit 038 4 03 is found in two locations locations 0001 and 00...

Page 141: ...14 6 8 5 Carrier Carrier Carrier Access Code 353 ARS Carrier Access Code Trunk Group Assign the trunk groups which connect to each carrier 3 14 6 8 5 Carrier TRG 01 TRG 64 KX TDA30 KX TDA100 KX TDA200 or TRG 01 TRG 96 KX TDA600 351 ARS Trunk Group for Carrier Access Modify Command Assign the commands to modify the dialled number to access the carrier 3 14 6 8 5 Carrier Carrier Modify Command Comma...

Page 142: ... Billing Code for ARS Conditions WARNING The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service Failure to upgrade the on premise PBXs or peripheral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX f...

Page 143: ...uting Plan 3 4 9 Tool Export 3 8 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Extension Inter digit 3 8 17 2 9 System Options Option 3 Dial Tone Dial Tone for ARS 3 10 1 4 1 1 Wired Extension Extension Settings Option 2 ARS Itemised Code 3 10 10 4 2 1 Portable Station Extension Settings Option 2 ARS Itemised Code 3 12 3 6 3 Verification Code Itemised Billing Code for ARS 3 14 8 ARS 3 17 1 11 1...

Page 144: ...cally activates hands free mode Conditions PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations Programming Manual References PC Programming Manual 3 8 4 2 3 Timers Counters Dial IRNA Recall Tone Tone Length Reorder Tone for PT Hands free 3 10 1 4 1 1 Wired Extension Extension Settings Option 4 LCS Answer Mode PT P...

Page 145: ...es KX T7500 series display PT only KX T7400 series display PT only KX NT series To enable this feature system programming is required If disabled hands free conversation is performed instead Programming Manual References PC Programming Manual 3 8 17 2 9 System Options Option 1 PT Operation Off Hook Monitor for KX T74xx T75xx T76xx PT Programming Manual None User Manual References 1 4 7 Letting Oth...

Page 146: ...handset microphone to consult privately with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions This feature is available with all PTs that have the AUTO ANS MUTE button User Manual References 1 4 6 Mute ...

Page 147: ...utton or a Release button Such buttons are useful for headset operation It is possible to answer an incoming call by pressing an Answer button While hearing the Call Waiting tone during a conversation pressing an Answer button enables one to answer the second call by placing the current call on hold Pressing a Release button enables one to disconnect the line during or after conversation or to com...

Page 148: ...1 10 Conversation Features 148 Feature Guide User Manual References 1 3 5 Using the ANSWER RELEASE Button 1 4 8 Using the Headset Headset Operation 3 1 2 Settings on the Programming Mode ...

Page 149: ...at is using a connected data device e g a fax machine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features Data Line Security Set Cancel 3 10 1 4 1 1 Wired Extension Extension Settings Option 2 Data Mode PT Programming Man...

Page 150: ...the Terminate button Disconnect Time Only for Flash Recall Mode The amount of time between successive accesses to the same trunk is programmable for each trunk port This feature outputs an SMDR call record 1 22 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the TRS Barring level 1 8 1 Toll Restriction TRS Call Barring Barring again The Termin...

Page 151: ...1 10 Conversation Features Feature Guide 151 Feature Guide References 1 18 2 Flexible Buttons ...

Page 152: ...old e g is going to be transferred to an extension of the host PBX Consultation Hold a condition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third pa...

Page 153: ...determines whether this feature is enabled or disabled Whether this feature applies to outgoing calls only or to both outgoing and incoming calls is determined through system programming Trunk to Trunk Call except Unattended Conference Call Duration If a call between two outside parties is established the call duration can be restricted by a system timer selected for each trunk group Both parties ...

Page 154: ...tion Time 3 13 5 7 5 Miscellaneous Dial Digits Limitation After Answering Dial Digits PT Programming Manual 472 Extension to Trunk Call Duration 473 Trunk to Trunk Call Duration 502 Trunk Call Duration Limitation Feature Guide References 2 2 1 Class of Service COS ...

Page 155: ... connected to a Super Hybrid port Unlike parallel mode each telephone can act as a completely different extension with its own extension number 2 1 1 Extension Port Configuration Digital XDP Digital XDP involves the connection of a DPT to a DPT that is connected to a Super Hybrid port The DPT that is connected directly to the PBX is called the master DPT and the DPT connected to the master DPT is ...

Page 156: ...n in parallel mode it is programmable whether the SLT rings for incoming calls Ring on Both telephones ring except when the PT is in Hands free Answerback mode 1 4 1 4 Hands free Answerback or voice calling mode Alternate Receiving Ring Voice 1 5 3 Intercom Call Ring off Only the PT rings However the SLT can answer the call Both telephones cannot engage in calls simultaneously If one telephone goe...

Page 157: ...ature and USB Module still cannot be used with the master DPT To use them the master DPT must be disconnected from the PBX and then reconnected DPT DPT SLT When an SLT is connected to the slave DPT in parallel mode the SLT works as the parallel extension of the master DPT Installation Manual References 1 4 3 System Capacity 2 6 2 Parallel Connection of the Extensions 2 6 3 Digital EXtra Device Por...

Page 158: ...elephone company sends other signals similar to CPC it is recommended not to enable CPC signal detection on outgoing trunk calls If a CPC signal is detected during a Conference call 1 13 1 2 Conference that line is disconnected but the remaining parties stay connected If a CPC signal is detected during a call between a caller using the DISA feature 1 15 6 Direct Inward System Access DISA and an ex...

Page 159: ... is programmable whether a ringback tone or music is sent If the transfer destination extension has set FWD to an outside party the call will be transferred to the outside party 1 3 1 2 Call Forwarding FWD COS programming determines the extensions that are able to transfer a call to an outside party COS can also prohibit transferring to an extension of another PBX via the TIE line service using th...

Page 160: ...xtension user is absent Programming Manual References PC Programming Manual 3 8 3 2 2 Operator BGM BGM and Music on Hold Sound on Transfer 3 8 4 2 3 Timers Counters Dial IRNA Recall Tone Recall Transfer Recall 3 8 11 2 7 1 Class of Service COS Settings TRS Transfer to CO 3 8 17 2 9 System Options Option 4 DSS Key Automatic Transfer for Extension Call Transfer Transfer to Busy Extension without BSS...

Page 161: ...Hold Recall is heard at the extension which put the call on hold If the extension is engaged in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Recall activates Automatic Call Hold A PT user can be programmed holding of the current call when pressing ano...

Page 162: ...nk Transfer to Extension Mode 1 Flashing the hookswitch Going on hook Flashing the hookswitch Hold Feature No Going on hook Flashing the hookswitch Trunk Access No Flashing the hookswitch Extension No Mode 2 Default Flashing the hookswitch Hold Feature No Going on hook Flashing the hookswitch Hold Feature No Going on hook Flashing the hookswitch Trunk Access No Flashing the hookswitch Extension No...

Page 163: ...umbering Plan Main Features Call Hold Call Hold Retrieve Call Hold Retrieve Specified with a Holding Extension Number Hold Retrieve Specified with a Held CO Line Number 3 8 17 2 9 System Options Option 1 PT Operation Automatic Hold by ICM CO ICD Group key Option 1 PT Operation Hold Key Mode Option 5 SLT SLT Hold Mode PT Programming Manual 200 Hold Recall Time User Manual References 1 4 2 Holding a...

Page 164: ...rieved within a preprogrammed time period Default 30 minutes it is automatically disconnected Call Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone A flexible button can be customised as the Call Park button It shows the current status of the preset parking zone as follows Call Park Automatic Park Zone Button Pressing the Call Park Automatic Park Zone bu...

Page 165: ...rameter or Ringing Tone Type Number for Call Park 3 10 17 4 3 DSS Console Flexible Button Type Parameter Selection for Call Park Optional Parameter Ringing Tone Type Number for Call Park PT Programming Manual None Feature Guide References 1 18 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call ...

Page 166: ...dition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party are connected to the extension using separate lines When the extension user is having ...

Page 167: ... change the volume of an internal and or external music source Each tenant can select a music source to use for Music on Hold The type of call determines which tenant s music source is used as follows Installation Manual References 2 9 1 Connection of Peripherals Programming Manual References PC Programming Manual 3 8 3 2 2 Operator BGM BGM and Music on Hold Music Source of BGM KX TDA30 only BGM a...

Page 168: ...ight party conferences 8 three party conferences 2 four party conferences 10 three party conferences Feature Description Reference Conference During a two party conversation an extension user can add other parties to establish a conference call with up to eight parties 1 13 1 2 Conference Executive Busy Override An extension user can interrupt an existing call to establish a three party conference...

Page 169: ...ning Tone Start Timer Disconnect Timer These timers behave and operate according to the following chain of events 1 When the unattended conference is established the Callback Start Timer will begin 2 When the Callback Start timer expires the Unattended Conference originator s extension will start to receive a callback ringing from the PBX and the Warning Tone Start Timer begins 3 When the Warning ...

Page 170: ... 4 1 Start Conference Confirmation Tone Tone 4 2 Finish Conference Echo Cancel Conference 3 10 5 4 1 4 Wired Extension Flexible Button Type 3 10 13 4 2 3 Portable Station Flexible Button Type 3 10 17 4 3 DSS Console Flexible Button Type PT Programming Manual None Feature Guide References 1 18 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 4 5 Multiple Party Conversati...

Page 171: ...n can be customised as the S CO button Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 1 10 5 Data Line Security and Executive Busy Override Deny 1 7 2 Executive Busy Override Programming Manual References PC Programming Manual 3 8 17 2 9 System Options Option 1 PT Operation Privacy Release by SCO key 3 10 5...

Page 172: ...ll on hold in order to transfer the call Paging Deny An extension user can choose not to receive paging announcements Paging Group Each paging group consists of extension user groups and an external pager One extension user group or external pager can belong to several paging groups 2 2 2 Group Example Programming Example Paging Group No Extension User Group No 1 External Pager 2 001 002 003 01 02...

Page 173: ...gramming Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features Group Paging Group Paging Answer Paging Deny Set Cancel 3 8 17 2 9 System Options Option 1 PT Fwd DND Paging to DND Extension Option 3 Confirmation Tone Tone 2 Paged Automatic Answer 3 8 19 2 11 1 Audio Gain Paging MOH Paging EPG External Pager KX TDA30 only Paging Paging Level from PT Speaker 3 9...

Page 174: ...1 14 Paging Features 174 Feature Guide Feature Guide References 3 1 Capacity of System Resources User Manual References 1 6 1 Paging 1 6 2 Answering Denying a Paging Announcement ...

Page 175: ...call a doorphone 1 1 2 2 Internal Call Block Ring Duration If an incoming call is not answered within a preprogrammed time period ringing stops and the call is cancelled Call Duration The call duration can be restricted by a system timer If the timer expires the call will be disconnected Door Open While engaged on a doorphone call the extension user can unlock the door to let the visitor in 1 15 2...

Page 176: ... TRS TRS Level Day Lunch Break Night 3 8 15 2 8 2 Ring Tone Patterns Call from Doorphone 3 8 17 2 9 System Options Option 3 Confirmation Tone Tone 1 Doorphone Called by Voice 3 11 1 5 1 Doorphone PT Programming Manual 720 Doorphone Call Destination 729 Doorphone Number Reference User Manual References 1 9 1 If a Doorphone Door Opener is Connected ...

Page 177: ... time period The port of the DPH4 card to which the door opener is connected must be assigned through system programming as a door opener port not a relay port If it is not it may not be possible to open the door while on a doorphone call Installation Manual References 2 8 1 Connection of Doorphones Door Openers External Sensors and External Relays Programming Manual References PC Programming Manu...

Page 178: ...ault 600 It is possible to access an external pager by dialling its floating extension number Pager Volume It is possible to change the volume of an external pager through system programming Installation Manual References 2 9 1 Connection of Peripherals Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features TAFAS Answer 3 8 19 2 11 1 Audio Gain Paging MOH Pagi...

Page 179: ... music selection BGM External Hardware requirement A user supplied external pager An external pager can be used with the following priorities TAFAS Paging BGM 1 14 1 Paging 1 15 3 Trunk Answer From Any Station TAFAS Installation Manual References 2 9 1 Connection of Peripherals Programming Manual References PC Programming Manual 3 8 3 2 2 Operator BGM BGM and Music on Hold Music Source of BGM KX T...

Page 180: ...een completed the new MSG card is blank all necessary messages will need to be stored in the card This can be done in two ways a By installing the new MSG card then recording each message again The PBX will automatically store the new recordings in each MSG card Feature Usage Reference Direct Inward System Access DISA When a call arrives on a DISA line the caller will hear a message 1 15 6 Direct ...

Page 181: ... or late evening When the manager tries to record a message he will hear ringback tone if a message channel is in use When all ports of the MSG card s become idle he will hear the progress tone for a preprogrammed time period After that the PBX will automatically proceed into the recording mode Installation Manual References 2 5 4 MSG2 Card KX TDA3191 Programming Manual References PC Programming M...

Page 182: ...ters DISA Door Reminder U Conf DISA No Dial Intercept Timer 211 DISA Intercept Time 3 11 3 5 3 1 Voice Message DISA System Option 1 DISA Intercept Intercept when No Dial after DISA answers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each DISA AA number can be assigned for ...

Page 183: ...e duration of the call DISA Intercept Routing Busy If the first destination called by the outside party is busy the call is redirected as follows a The call is redirected to the Intercept Routing Busy destination assigned to the first destination b If an Intercept Routing Busy destination is not assigned to the first destination and a prerecorded DISA Busy Message is assigned the caller will hear ...

Page 184: ...Timers Counters DISA Door Reminder U Conf DISA Intercept Timer Day Lunch Break Night DISA Disconnect Timer after Intercept 3 10 1 4 1 1 Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night 3 10 10 4 2 1 Portable Station Extension Settings Intercept Destination Intercept Destination When called party does not answer D...

Page 185: ...ived on trunk 01 are routed to the DISA OGM with floating extension number 501 If the number of the received call after modification according to the Caller ID table is 12341115678 the call originator is recognised as extension 200 and the Walking COS feature is automatically activated System programming is required to enable this feature SMDR The call information for DISA is recorded as the one o...

Page 186: ...ssigned a destination for the DISA AA service The call is routed to the destination Yes A The OGM stops Is the second digit dialled Yes The PBX receives the following dialled digits and checks the dialled number No What is the DISA security mode Continued to the next page F The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA First Digit Time When No Dial expires ...

Page 187: ...blished The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destination answer the call Does the destination answer the call No Yes The call is established The call is disconnected E E Does the caller press while hearing a ringback tone Call Retry The call is directed to the extension The caller hears a ringback tone DISA Disconnect Time after Intercept expire...

Page 188: ...all 209 DISA Delayed Answer Time Call Retry While hearing a ringback reorder or busy tone retrying the call is possible by pressing System programming selects whether pressing during a trunk to trunk conversation returns to the DISA top menu or sends a DTMF tone No No No Yes Yes The message for busy is sent to the caller F The call is routed to the intercept destination Intercept Routing Busy G Th...

Page 189: ...The caller can prolong the call duration within the preprogrammed time period and preprogrammed number of times 3 8 4 2 3 Timers Counters DISA Door Reminder U Conf DISA CO to CO Call Prolong Counter DISA CO to CO Call Prolong Time 210 DISA Trunk to Trunk Call Prolong Time Automatic DISA Activation DISA can be set through system programming to automatically activate for the following types of trunk...

Page 190: ...s successively that extension or verification code will become locked and even entering the correct PIN will not unlock it Only an extension assigned as the manager can unlock it In this case the PIN will be unlocked and cleared 3 8 4 2 3 Timers Counters Miscellaneous Extension PIN Lock Counter DISA Automatic Walking COS The KX TDA3920 SD Memory Card for Software Upgrade to Enhanced Version is req...

Page 191: ...em 3 11 4 5 3 2 Voice Message DISA Message PT Programming Manual 209 DISA Delayed Answer Time 210 DISA Trunk to Trunk Call Prolong Time 211 DISA Intercept Time 475 DISA Silence Detection 476 DISA Continuous Signal Detection 477 DISA Cyclic Signal Detection 604 Extension Intercept Destination 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 732 DISA Security Mode Fea...

Page 192: ... MSG card This feature is only effective for calls arriving on DISA lines If a fax signal is not detected before the DISA Intercept Routing No Dial timer expires the call is redirected to the operator extension and fax detection ends Installation Manual References 2 5 4 MSG2 Card KX TDA3191 Destination Availability Wired Extension PS Incoming Call Distribution Group PS Ring Group Floating Extensio...

Page 193: ... Feature Guide 193 Programming Manual References PC Programming Manual 3 11 4 5 3 2 Voice Message DISA Message Fax Extension KX TDA30 only PT Programming Manual None Feature Guide References 1 15 6 Direct Inward System Access DISA ...

Page 194: ...sed to store greeting messages and voice messages for the extension Each PT SLT and PS can be assigned its own message box Example Message Recording Limit Up to 125 messages greeting messages and voice messages for extensions with a maximum total recording time of 60 minutes default can be recorded per card This memory is shared between the message boxes of all extensions assigned to that card The...

Page 195: ...er hears the designated greeting message In addition to the normal greeting message an extension user can record a different greeting message for each time mode day lunch break night 2 2 4 Time Service Recording Example Normal Greeting Message You have reached John I am sorry I cannot take your call right now Please leave a message Greeting Message for lunch mode You have reached John I am sorry I...

Page 196: ...ge will begin playing automatically After the last voice message in a message box has finished playing the voice messages will begin playing from the most recent voice message again When all voice messages have been played this time the extension user will hear dial tone 4 and the line will be disconnected automatically SVM Remote Access from Trunk An extension user can remotely access his message...

Page 197: ...ce message reaches the preprogrammed limit Default 120 seconds c the recording space for the SVM card reaches the limit In cases b and c the caller will hear a notification tone and the line will be disconnected New voice messages cannot be recorded in a message box when a the total recording time or number of voice messages for the SVM card exceeds the limit b the number of voice messages for an ...

Page 198: ...e been left in the message box It is not recommended to record music when creating a greeting message The SVM card does not answer calls that are forwarded using the Call Forwarding by QSIG feature 1 26 4 3 Call Forwarding CF by QSIG Installation Manual References 2 5 5 SVM2 Card KX TDA3192 Programming Manual References PC Programming Manual 3 4 5 Tool Simplified Voice Message Delete All Recording...

Page 199: ...ture Guide 199 Feature Guide References 1 8 5 Walking COS 1 25 1 Dial Tone 3 1 Capacity of System Resources User Manual References 1 5 2 Using Voice Messaging Built in Simplified Voice Message SVM 3 1 2 Settings on the Programming Mode ...

Page 200: ... DPH card Some devices may be unable to communicate correctly with the PBX Confirm compatibility with the manufacturer of a device before installing it After a sensor has been activated the PBX will ignore any further alerts from the same sensor for the duration specified by a timer This timer can be set separately for each sensor As long as the previous sensor call is still being performed any fu...

Page 201: ...l Hold 1 12 1 Call Hold Call Transfer 1 11 1 Call Transfer Executive Busy Override 1 7 2 Executive Busy Override Sensor call information is output on SMDR Installation Manual References 2 5 1 DPH4 Card KX TDA3161 2 5 2 DPH2 Card KX TDA3162 2 8 1 Connection of Doorphones Door Openers External Sensors and External Relays Programming Manual References PC Programming Manual 3 7 45 1 1 Slot DPH Card Pr...

Page 202: ...o communicate correctly with the PBX Confirm compatibility with the manufacturer of a device before installing it Each external relay port has a COS assigned This and the COS of an extension determine the extension users who can use External Relay Control The length of time that a relay is turned on can be specified separately for each relay through system programming If the same or another extens...

Page 203: ...odification table so that it is deleted automatically from received numbers Automatic Caller ID Number Modification 1 Feature Caller ID information can be received through an ISDN line using the Calling Line Identification Presentation CLIP feature 1 19 1 2 Calling Connected Line Identification Presentation CLIP COLP 2 Service Features Features Description Reference Calling Line Identification CLI...

Page 204: ...a first If a match is not found the long distance call data is applied Example Note When caller s information is sent through an ISDN line and the call type is Subscriber National or International the following modification table is used instead of the above table 012 Local International Call Data 1 Local International Call Data 2 Local International Call Data 10 Long Distance Call Data Area Code ...

Page 205: ...Example Location System Speed Dialling No Telephone No 1 System Speed Dialling Name 2 CLI Destination 3 000 90123456789 ABC Company 200 001 A trunk call with the caller s information is received No e g 3344556677 Yes e g 00987654321 Is the area code found in local international call data in the modification table Modifies the number as programmed Checks the local international call data Modificati...

Page 206: ...n the caller s number is sent to an SLT a Trunk Access number can be automatically added to the telephone number through system programming for calling back When the caller s number exceeds 16 digits the SLT receives only the first 16 digits not counting the preceding Trunk Access number if it is programmed to be added If a call is transferred to an SLT the transferring extension s information wil...

Page 207: ...ler ID Modification Table 3 10 1 4 1 1 Wired Extension Extension Settings Option 7 Extension Caller ID Sending Incoming Call Wait Timer for Extension Caller ID 3 12 1 6 1 System Speed Dial 3 12 2 6 2 Caller ID Modification PT Programming Manual 001 System Speed Dialling Number 002 System Speed Dialling Name 490 Caller ID Signal Type Feature Guide References 1 6 1 4 Speed Dialling Personal System 1...

Page 208: ...e call logs for all the extensions it was forwarded to If a call is forwarded to an incoming call distribution group and is not answered the information is not logged in the call log for the incoming call distribution group Call Log for PS Calls If a PS or a CS is in one of the following situations when a call arrives the information is logged in the call log for the PS a When the PS is out of ran...

Page 209: ...group If it is answered the information is logged in the call log for the answering extension Through system programming it is possible to select which Incoming Call Logs record call information when a member of an incoming call distribution group answers a call to the group Only the Incoming Call Log of the extension that answered the call Both the Incoming Call Log of the extension that answered...

Page 210: ...y PT Pressing the lit Message button while on hook shows the caller s information as shown below Example Conditions Message Button A flexible button can be customised as the Message button for the extension other extensions or an incoming call distribution group Distinctive Dial Tone for Message Waiting If the Distinctive Dial mode is enabled dial tone 4 will be sent to an extension when a message...

Page 211: ...256 ms 1 28 s 1 28 s 5 12 s 5 12 s 2 56 s 768 ms 5 12 s 1 28 s 10 24 s 768 ms Pattern 3 256 ms 1 28 s 5 12 s Pattern 5 Pattern 6 ON OFF ON OFF ON OFF ON OFF ON OFF Pattern 7 Pattern 8 ON OFF ON OFF Pattern 9 ON OFF Pattern 10 ON OFF ON OFF 2 56 s 512 ms 256 ms 256 ms 1 28 s 10 24 s 256 ms 1 28 s 20 48 s 1 28 s 20 48 s ...

Page 212: ...rogramming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features Message Waiting Set Cancel Call Back 3 8 10 2 6 3 Numbering Plan B NA DND Call Feature Message Waiting Set 3 8 17 2 9 System Options Option 3 Dial Tone Distinctive Dial Tone 3 9 19 3 8 1 VM DTMF Group System Settings VM DTMF Command Listening Message 3 10 5 4 1 4 Wired Extension Flexible Button Type 3 10 13...

Page 213: ...ile on hook Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features Absent Message Set Cancel 3 10 1 4 1 1 Wired Extension Extension Settings Option 3 Absent Message 3 10 10 4 2 1 Portable Station Extension Settings Option 3 Absent Message 3 12 5 6 5 Absent Message PT Programming Manual 008 Absent Message Type Message No Message Example Description System messa...

Page 214: ...atures 214 Feature Guide Feature Guide References 3 1 Capacity of System Resources User Manual References 1 5 3 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mode ...

Page 215: ...er handset and headset volume and the display contrast Navigator Key and Jog Dial can also be used to select data from the Call Directory and the System Feature Access Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit the programming mode FLASH RECALL Used to disconnect the current call and make another call without h...

Page 216: ...te during a conversation Dual feature button VOICE CALL MUTE Used to monitor an intercom call automatically a hands free conversation is not possible Also used for handset microphone mute during a conversation AUTO DIAL STORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual ...

Page 217: ...ive a trunk call or can be reassigned to a different trunk or to another feature button Flexible DSS Direct Station Selection Used to access an extension with one touch Every button is programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Button Usage ...

Page 218: ...e with one touch Incoming Call Distribution ICD Group Used to access a specified incoming call distribution group for making or receiving calls Message Used to leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both Used to perform the FWD or DND feature for the extension The feature is applied to trunk calls intercom calls o...

Page 219: ...sed to transfer a call using the telephone company Headset Used to turn on off the headset mode while idle Used to switch between hands free mode and headset modes during a conversation Time Service Switching Mode Automatic Manual Used to switch between the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to reco...

Page 220: ...y as Red On Programming Manual References PC Programming Manual 3 8 4 2 3 Timers Counters Miscellaneous PT Display PT Last Display Duration in Idle Mode 3 10 5 4 1 4 Wired Extension Flexible Button 3 10 6 4 1 4 Wired Extension Flexible Button Flexible Button Data Copy 3 10 7 4 1 5 Wired Extension PF Button 3 10 13 4 2 3 Portable Station Flexible Button 3 10 17 4 3 DSS Console Flexible Button PT Pr...

Page 221: ...shing Message s present no incoming call Red on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line Status S CO G CO L CO INTERCOM ICD Group Off Idle Green on This extension is using the line Slow green flashing This extension is holding the line Moderate green ...

Page 222: ...tton light will not indicate the status of the corresponding extension Programming Manual References PC Programming Manual 3 8 17 2 9 System Options Option 1 PT Fwd DND Fwd LED Slow red flashing Another extension is holding the line Rapid red flashing Incoming call to the incoming call distribution group in Ring distribution method Light Pattern Corresponding Extension Status Button DSS Off Idle R...

Page 223: ... DND DND LED Option 4 DSS Key DSS Key mode for Incoming Call PT Programming Manual None Feature Guide References 1 2 2 2 Group Call Distribution 1 2 2 7 Log in Log out 1 3 1 Call Forwarding FWD Do Not Disturb DND 1 12 1 Call Hold 1 13 1 2 Conference 1 13 1 3 Privacy Release ...

Page 224: ...ogrammed is hidden but not altered Programming Manual References PC Programming Manual 3 8 17 2 9 System Options Option 5 PT Feature Access No 1 8 3 10 1 4 1 1 Wired Extension Extension Settings Option 4 Display Language Option 5 Incoming Call Display Display Item Display Example Condition The extension number and name of the calling or called extension or incoming call distribution group 123 Tom ...

Page 225: ...on 5 Incoming Call Display Option 5 Automatic LCD Switch when Start Talking 3 12 9 6 8 Hotel Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 3 16 1 10 1 CO Line Settings CO Name PT Programming Manual 130 Decimal Point Position for Currency 131 Currency User Manual References 3 1 2 Settings on the Programming Mode ...

Page 226: ...ght ISDN terminal devices can be connected to one ISDN port 2 ISDN Supplementary Service Table for Public Network Interface Type Description Port Mode 1 Configuration Type 2 Basic Rate Interface BRI Provides two 64 kbps B channels for communication and one 16 kbps D channel for signalling 2B D Trunk Extension Point to Point Point to multipoint QSIG Master Slave Point to Point 1 3 7 14 1 1 Slot BRI...

Page 227: ...estriction COLR Prevents COLP being sent by the answered party 1 19 1 2 Calling Connected Line Identification Presentation CLIP COLP Subaddressing SUB You may add digits after the telephone number These digits will be passed to ISDN terminal device User to user Signalling Type 1 UUS 1 Transmits a specified volume of the data through the D channel between the ISDN terminal devices of different PBXs...

Page 228: ...x machine PC or a behind PBX can be connected to the port When the ISDN port is in P P configuration one ISDN terminal device can be connected to the port When the ISDN port is in P MP configuration a maximum of eight ISDN terminal devices can be connected to the port However only a maximum of two devices can be used simultaneously Three party Conference 3PTY by ISDN Establishes a three party conf...

Page 229: ...e assigned to each ISDN port 3 10 1 4 1 1 Wired Extension Extension Settings Main Extension Number Network Type Each BRI port can be set to the requirements of each country area 3 7 14 1 1 Slot BRI Port Network Network Type 420 BRI Network Type L1 Active Mode and L2 Data Link Mode The active mode of Layer 1 L1 and the data link mode of Layer 2 L2 can be selected individually Permanent or Call by C...

Page 230: ...call Tone Dial Extension Inter digit 3 8 17 2 9 System Options Option 2 ISDN en Bloc Dial as End of Dial for en Bloc mode 3 10 1 4 1 1 Wired Extension Extension Settings Main Extension Number Option 6 ISDN Bearer 3 10 10 4 2 1 Portable Station Extension Settings Option 6 ISDN Bearer 3 12 8 6 7 Dialling Plan Auto Assign PT Programming Manual 420 BRI Network Type 424 BRI Layer 1 Active Mode 425 BRI ...

Page 231: ...n be assigned as follows CLIP COLP number for each ISDN port subscriber s number CLIP COLP number for each extension CLIP COLP number for each incoming call distribution group Each extension can select either the CLIP COLP number for the ISDN port or the extension to be used The CLIP COLP number for the incoming call distribution group is used when making a call by pressing the ICD Group button or...

Page 232: ...LR by pressing the COLR button A flexible button can be customised as the CLIR or COLR button The CLIP COLP number must match the telephone number provided by the telephone company Otherwise it will be ignored or replaced by another number When using a private network the extension number assigned for each extension through system programming is sent for CLIP COLP 1 26 4 2 Calling Connected Line I...

Page 233: ...CLIP COLP Number Feature Guide References 1 18 2 Flexible Buttons User Manual References 1 7 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP 1 7 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR 1 7 6 Preventing Your Number Being Displ...

Page 234: ...er can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the preprogrammed limit an extension user cannot make further calls 1 8 2 Budget Management AOC for ISDN extension An ISDN extension also receives AOC Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Supplementary Service COLP CLIR COLR CNIP CONP ...

Page 235: ...Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 207 Diversion supplementary service The availability of this feature is dependent on the contract with the telephone company The feature requires the MSN service 1 1 1 4 Multiple Subscriber Number MSN Ringing Service Type Description Call Forwarding Unconditional CFU Incoming calls are...

Page 236: ...his feature Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 3 8 11 2 7 1 Class of Service COS Settings CO SMDR CF MSN PT Programming Manual None Feature Guide References 1 3 1 2 Call Forwarding FWD 2 2 1 Class of Service COS User Manual References 1 5 1 Forwarding Calls ...

Page 237: ...European Telecommunication Standard ETS specification ETS 300 207 Diversion supplementary service The availability of this feature is dependent on the contract with the telephone company This feature can be enabled or disabled on each ISDN port of the PBX This feature is available when the same trunk group is used for the incoming call and the forwarded call Programming Manual References PC Progra...

Page 238: ...al Network ISDN Service Features 238 Feature Guide PT Programming Manual None Feature Guide References 1 3 1 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 1 3 1 2 Call Forwarding FWD User Manual References 1 5 1 Forwarding Calls ...

Page 239: ...nication Standard ETS specification ETS 300 141 Call Hold HOLD supplementary service ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telephone company The TRS Barring feature is applied when making a call after activating this feature 1 8 1 Toll Restriction TRS Call Barring Barring ARS cannot be app...

Page 240: ...re is dependent on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis If an ISDN port is in P P configuration this feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possible 1 11 1 Call Transfer The call charges after completing this feature will...

Page 241: ...s This feature complies with the following European Telecommunication Standard ETS specification ETS 300 188 Three Party 3PTY supplementary service The availability of this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Supplementary Service COLP CL...

Page 242: ...er hangs up Information on the malicious call will be received later on Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features MCID PT Programming Manual None User Manual References 1 3 6...

Page 243: ...k b The called party s PBX is capable of accepting CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds After usin...

Page 244: ...er MSN The MSN consists of the ISDN extension number and an additional digit 0 through 9 or 00 through 99 Example Conditions Subaddressing Subaddressing is possible between ISDN terminal devices The subaddress goes through the PBX to the ISDN terminal devices directly Call Transfer PBX feature is available only for ISDN extensions in P MP configuration 1 11 1 Call Transfer 131 Extn No 13X MSN Extn...

Page 245: ... assigned If the last digit of the MSN is 0 all terminal devices on the same ISDN port receive the call simultaneously if the specification of each terminal device is available To use the MSN whose last digit is 0 as an individual MSN system programming is required for each ISDN port Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port ISDN Extension PT Programming Manual N...

Page 246: ...cess ISDN Service Button A flexible button can be customised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT Programming Manual References PC Programming Manual 3 10 5 4 1 4 Wired Extension Flexible Button Type Dial for ISDN Service 3 10 13 4 2 3 Portable Station Flexible Button Type Dial for ISDN Ser...

Page 247: ...ation as shown in the following Programming Example of Extension Port and Programming Example of VM DTMF Group VM DPT Group Assignment The VPS is connected to the DPT ports of the PBX These DPT ports as well as VM DPT group settings must be configured to allow DPT Digital Integration as shown in the following Programming Example of Extension Port and Programming Example of VM DPT Group Type Descri...

Page 248: ...ension Hunting on the extension in the group The Voice Mail DTMF DPT Digital Integration e g command transmit is also available on the extension 1 3 7 5 1 1 Slot Extension Port DPT Type Type for DPT or S Hybrid port 601 Terminal Device Assignment 2 3 7 5 1 1 Slot Extension Port DPT Type VM Unit No for DPT or S Hybrid port 3 3 7 5 1 1 Slot Extension Port DPT Type VM Port No for DPT or S Hybrid port...

Page 249: ...ither the same DLC card or to the pre installed Super Hybrid ports Programming Manual References PC Programming Manual 3 7 5 1 1 Slot Extension Port DPT Type Type for DPT or S Hybrid port DPT Type VM Unit No for DPT or S Hybrid port DPT Type VM Port No for DPT or S Hybrid port 3 9 16 3 7 1 VM DPT Group System Settings 3 9 17 3 7 2 VM DPT Group Unit Settings 3 9 19 3 8 1 VM DTMF Group System Settin...

Page 250: ... mail I am sorry I cannot take your call right now Please leave a message and I will call you back The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answers the call the PBX will dial the mailbox number of the corresponding group or extension and any other digits requi...

Page 251: ... 8 1 VM DTMF Group System Settings Others FWD to the VPS Sequence b Intercept Routing to a Mailbox of the VPS The PBX sends a mailbox number of the corresponding extension to the VPS when a trunk call is intercepted from an extension to the VPS Therefore the caller can leave a message for the called extension without knowing the mailbox number Intercept Routing to the VPS Sequence Selection If an ...

Page 252: ...S answers the call Therefore the caller can leave a message without knowing the mailbox number 3 10 5 4 1 4 Wired Extension Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 3 10 10 4 2 1 Portable Station Extension Settings Type Ext No Floating Ext No for Voice Mail Transfer 3 10 17 4 3 DSS Console Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer Parameter Tran...

Page 253: ...ure e g turning off the Message button light 3 9 19 3 8 1 VM DTMF Group System Settings Others Message Waiting Lamp Control When the PBX is selected the Message Waiting feature is cancelled after the extension user has accessed the VPS When the VPS is selected the Message Waiting feature is cancelled after the extension user has listened to messages stored in his mailbox Performance of Pressing th...

Page 254: ...d number is invalid 3 DND DND tone The called extension has set DND 1 3 1 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling another port of the VPS 6 FWD VM BT FWD to Voice Mail busy tone The called extension has set FWD to VPS and all ports of the VPS are busy 7 FWD E...

Page 255: ...e for each extension number and incoming call distribution group Mailbox Access ID 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Miscellaneous Programmed Mailbox No 3 10 1 4 1 1 Wired Extension Extension Settings Option 1 Programmed Mailbox No 3 10 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No The Inter digit time for the DTMF command and for DTMF statu...

Page 256: ...med Mailbox No 3 10 5 4 1 4 Wired Extension Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 3 10 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No 3 10 13 4 2 3 Portable Station Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 3 10 17 4 3 DSS Console Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer PT Programming M...

Page 257: ...e Mail VM Transfer button when transferring a call to the mailbox of the VPS When the extension user presses this button and enters the desired extension number the PBX will transfer the call to the VM group and dial the mailbox number of the desired extension number with the required command after the VPS answers the call Therefore the caller can leave a message without knowing the mailbox number...

Page 258: ...ce assigned for the call to the VPS Therefore the VPS can send the assigned message company greeting to the caller Corresponding VPS trunk group number and tenant number are determined by the setting of the incoming trunk call as follows a DIL TIE the setting of each trunk port 1 1 1 2 Direct In Line DIL 1 26 1 TIE Line Service 3 16 2 10 2 DIL Table Port Settings DIL Tenant Number VM Trunk Group b...

Page 259: ... break night of the preprogrammed tenant is applied to the DID destination and company greeting number 1 2 DID Programming Example VPS Programming Programming Example of Trunk Group Assignment 105 102 123 4567 123 2468 0001 0002 DID Destination Day Lunch Break Night Location No DID No DID Name John White Tom Smith 1 3 Tenant No 1 2 3 4 5 6 7 8 Day Lunch Break Night Day Lunch Break Night 1 2 Trunk ...

Page 260: ...ll by pressing the LCS button When the caller is leaving a message in the mailbox monitoring can be carried out in two ways each PT user can choose which through personal programming Live Call Screening Mode Set PS users cannot choose the way only Private mode is available for them Hands free mode The user can monitor the call automatically through the built in speaker Private mode The user will h...

Page 261: ... Flash Recall button or flash the hookswitch 1 10 9 Parallelled Telephone LCS Button A flexible button can be customised as the LCS button Extension Personal Identification Number PIN To prevent unauthorised monitoring it is recommended the LCS user assign an extension PIN This PIN will be required when setting LCS 1 24 1 Extension Personal Identification Number PIN If the user forgets the PIN it ...

Page 262: ...ing Mode LCS Answer Mode 3 10 5 4 1 4 Wired Extension Flexible Button Type Ext No Floating Ext No for Two way Record Ext No Floating Ext No for Two way Transfer Ext No Floating Ext No for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 3 10 10 4 2 1 Portable Station Extension Settings Option 4 LCS Recording Mode 3 10 13 4 2 3 Portable Station Flexible Button Type Ext No Floating Ext No ...

Page 263: ...ual 201 Transfer Recall Time Feature Guide References 1 18 2 Flexible Buttons 1 20 1 Voice Mail VM Group 2 3 6 Flexible Numbering Fixed Numbering User Manual References 1 9 5 If a Voice Processing System is Connected 3 1 2 Settings on the Programming Mode 3 2 2 Manager Programming ...

Page 264: ...ting the call Handover Handover is available in any of the following cases a During a conversation with an extension or outside party b While a call is ringing at the PS c While the PS is in idle status However Handover is not available in any of the following cases a When the new Handover CS is busy b When there is no CS within range c While the Live Call Screening LCS or Two way Record is activa...

Page 265: ...ion of DECT Portable Stations Programming Manual References PC Programming Manual 3 7 47 1 2 Portable Station PT Programming Manual 690 PS Registration 691 PS Termination 692 Personal Identification Number PIN for PS Registration Feature Guide References 2 3 6 Flexible Numbering Fixed Numbering ...

Page 266: ...le Constituent Conditions PS Ring Group A maximum of 32 groups can be created PS Ring Group 01 PS Ring Group 02 PS Ring Group 03 Floating Extn No 301 302 303 Group Name Sales 1 Sales 2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 PS02 PS03 PS04 PS05 PS06 PS07 PS Ring Group 1 Floating Extn No 301 Name Sales 1 PS Ring Group...

Page 267: ...re disregarded The setting which is assigned on the PS e g FWD The status of the PS e g busy b Log in log out setting from the PS ring group from the incoming call distribution group which the PS ring group belongs to 1 2 2 7 Log in Log out Note Log in log out setting of the PS ring group from the incoming call distribution group is also disregarded Method Assignment Merit Demerit Incoming Call Di...

Page 268: ...isturb DND For calls directed to PS ring groups the PBX will handle at most two calls simultaneously The third call cannot arrive at a PS ring group until one of the first two calls is answered or a caller hangs up Programming Manual References PC Programming Manual 3 9 10 3 5 1 Incoming Call Distribution Group Group Settings Main Distribution Method 3 9 22 3 9 PS Ring Group 3 9 23 3 9 PS Ring Gro...

Page 269: ...2 1 Portable Station Extension Settings Main Extension Name PT Programming Manual 001 System Speed Dialling Number 002 System Speed Dialling Name 004 Extension Name Type Description PS Dialling Directory Makes a call by selecting from a private directory of names and telephone numbers System Speed Dialling Directory Makes a call by selecting from a common directory of names and numbers PBX Extensi...

Page 270: ...e using a combination of buttons button a specified number or and or display operation The flexible buttons and the display are customised through PS programming The button assignment is the same for PT 1 18 2 Flexible Buttons Some special feature buttons e g WAVESEARCH button may be customised depending on the PS type ...

Page 271: ...ng monitored by another extension 1 7 3 Call Monitor e During Consultation Hold Wireless XDP Parallel Mode can only be set from a PS The wired telephone can accept or deny this feature through COS programming Once this feature is set the setting at the wired telephone cannot be changed unless a PS changes the setting The following features are not available for extensions in Wireless XDP Parallel ...

Page 272: ... Automatic Route Selection ARS Transfer Recall Destination for Call Transfer and Call Park 1 11 1 Call Transfer 1 12 2 Call Park CLIP COLP Number and CLIP COLP Number Selection 1 19 1 2 Calling Connected Line Identification Presentation CLIP COLP CLIR and COLR Setting 1 19 1 2 Calling Connected Line Identification Presentation CLIP COLP Extension Personal Identification Number PIN 1 24 1 Extension...

Page 273: ...Programming Manual 515 Wireless XDP Parallel Mode for Paired Telephone Feature Guide References 1 10 9 Parallelled Telephone 2 2 1 Class of Service COS User Manual References 1 7 12 Using Your PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode ...

Page 274: ... of the PBX This can be especially useful for a cellular phone user who can use his cellular phone as if it were his extension when he is away from his desk Example The following features can be accessed using this method Feature Description Reference Outside Destinations in Incoming Call Distribution Group A virtual PS allows calls to an Incoming Call Distribution ICD Group to be answered by outs...

Page 275: ...ered at up to 4 PBXs Using virtual PSs in an ICD Group all 4 PBXs can be called simultaneously to search for the PS 1 26 6 1 PS Roaming by Network ICD Group Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line 1 15 7 Automatic Fax Transfer Built in Simplified Voice Message Registering a virtual PS as the first extension of an IC...

Page 276: ...ng data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error log 2 4 2 Local Alarm Information e Hospitality feature information 1 23 1 Hospitality Features SUMMARY f Printing Message information 1 22 2 Printing Message Memory for SMDR A specified number of call records can be stor...

Page 277: ...2 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 Dial Number 25 I 12345678901234567890 I 1234567890123456 1234567890123456 I ABC COMPANY12345678 D CDE9876 I Q COMPANY ABC COMPANY12345678 123 123456XX In the office LOG IN LOG OUT EXT1235 Check in Check out Timed Reminder Start Timed Reminder No Answer Timed Reminder Answer I S003 ACC Code 10 9876543210 ...

Page 278: ...ccess Code Access Code to the Telephone Company from a Host PBX dot Secret dialling X Privacy dial Transferred call If the transfer destination extension enters some digits the entered digits will be added after Incoming Trunk Call Shows I the caller s identification name number It is also possible to show the DDI DID MSN call information In this case D DDI DID MSN name number is added before I Ou...

Page 279: ...ll 804 SMDR Outgoing Call Printing Incoming trunk call Controls whether the incoming trunk calls are shown 3 17 1 11 1 Main SMDR Print Information Incoming Call 805 SMDR Incoming Call Printing Outgoing intercom call Controls whether the outgoing intercom calls are recorded 3 17 1 11 1 Main SMDR Print Information Intercom Call Log in Log out status Controls whether the log in log out status is reco...

Page 280: ... 456 XXXX 3 17 1 11 1 Main SMDR SMDR Options Privacy Mode Date order The date order is changeable month day year day month year year month day year day month 3 17 1 11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming trunk call is shown 3 17 1 11 1 Main SMDR SMDR Options Condition Code RC Answered call Controls whether the time of answering an in...

Page 281: ...e starting time and the total duration of the call are recorded on SMDR 3 8 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Analogue CO Call Duration Start 208 Call Duration Count Starting Time for LCOT If the reverse signal detection has been set 1 5 4 5 Reverse Circuit the PBX will start counting the call after detecting the reverse signal from the telephone company regardless of the above time...

Page 282: ...telephone company not a host PBX This is allowed when the long distance code e g 0 is assigned as the Host PBX Access code All local calls e g calls that do not require a 0 to be dialled first are treated as extensions of the telephone company and do not get recorded on SMDR because in this case this PBX recognises the telephone company as the host PBX Therefore only long distance calls are record...

Page 283: ...ect Dialling In DDI 1 1 1 4 Multiple Subscriber Number MSN Ringing Service 1 2 2 7 Log in Log out 1 5 4 7 Host PBX Access Code Access Code to the Telephone Company from a Host PBX 1 11 1 Call Transfer 1 15 6 Direct Inward System Access DISA 1 26 1 TIE Line Service 2 2 1 Class of Service COS 3 1 Capacity of System Resources ...

Page 284: ...ple a connected PC Example If message 1 is preprogrammed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to generate employee work records Conditions Up to seven s can be stored for each message Programming Manual References PC Programming Manual 3 8 8 2...

Page 285: ... tax rate must consist of four digits two digits before and after the decimal xx xx The calculation method used by the PBX varies depending on whether the telephone company sends the meter indication or the actual call charge KX TDA15 MPR version 1 1 or earlier a Call charge with tax and margin in meter indication b Call charge with tax and margin in charge KX TDA15 MPR version 2 2 or later a Call...

Page 286: ...ion or verification code d Set the call charge rate for each trunk group e Print out the total call charges for all extensions and verification codes f Set a budget for each extension and verification code Examples of Call Charge Reference Note extension or verification code number Conditions Call Charge Reference by Call Charge Reference Button A display telephone user can check the total call ch...

Page 287: ...ons Currency Display Position Charge Options Action at Charge Limit Charge Options Meter Start on Answer Detection PT Programming Manual 010 Charge Margin 011 Charge Tax 012 Charge Rate per Unit 130 Decimal Point Position for Currency 131 Currency Feature Guide References 1 8 6 Verification Code Entry 1 18 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 10 1 Using the ...

Page 288: ... Control An extension designated as the hotel operator can set the check in status of rooms remotely 1 23 2 Room Status Control Remote Wake up Call An extension designated as the hotel operator can set a timed reminder for a room remotely 1 24 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in check out and timed reminder times can be output to SMDR fo...

Page 289: ...trol button when the PT is idle allows the hotel operator extension to enter Room Status Control mode When in Room Status Control mode the corresponding Room Status Control button s light flashes red The Room Status Control button that was pressed determines which room status each room extension can be switched to For example if the Check in button was pressed the Check in button s light flashes r...

Page 290: ...milar to the room number for convenience If enabled through system programming the check in and check out information is recorded on SMDR Programming Manual References PC Programming Manual 3 10 5 4 1 4 Wired Extension Flexible Button Type 3 10 17 4 3 DSS Console Flexible Button Type 3 12 9 6 8 Hotel Charge Main Hotel Operator Extension 1 4 PT Programming Manual None Feature Guide References 1 6 1...

Page 291: ...l be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered three times the line will be disconnected If the wrong PIN is entered a preprogrammed number of times successively that extens...

Page 292: ...Display 3 10 1 4 1 1 Wired Extension Extension Settings Option 2 Extension PIN 3 10 10 4 2 1 Portable Station Extension Settings Option 2 Extension PIN PT Programming Manual 005 Extension Personal Identification Number PIN User Manual References 3 1 2 Settings on the Programming Mode 3 2 2 Manager Programming ...

Page 293: ...Number PIN will not be cleared by this feature Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Features Extension Feature Clear 3 8 17 2 9 System Options Option 2 Extension Clear Call Waiting Extension Clear Fwd DND Extension Clear Hot Line Pickup Dial PT Programming Manual None Features After Setting Absent Message Off BGM Off FWD DND Off Call Pickup Deny Allow...

Page 294: ...1 24 Extension Controlling Features 294 Feature Guide User Manual References 1 7 13 Clearing Features Set at Your Extension Extension Feature Clear ...

Page 295: ...ired to use this feature 1 24 1 Extension Personal Identification Number PIN If a DSS Console is connected to a PT and the DSS Console is continuously used with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is being performed for extensions whose extension settings are being...

Page 296: ...ation time the number of alarm repeat times and intervals are programmable through system programming To use the voice message feature The MSG card is required and the message must be recorded An extension assigned as the manager can record messages 1 15 5 Outgoing Message OGM A different message can be assigned for each time mode day lunch break night 2 2 4 Time Service Installation Manual Refere...

Page 297: ...lling Features Feature Guide 297 Feature Guide References 1 23 2 Room Status Control User Manual References 1 7 1 Setting the Alarm Timed Reminder 1 10 1 Using the Telephones in a Hotel type Environment Hospitality Features ...

Page 298: ...ve previously been listened to and no new messages on the SVM card Any of the features below are set Absent Message BGM FWD Call Pickup Deny Call Waiting DND Extension Dial Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording time used by the Built in Simplified Voice Message feature reaches the limit Any of th...

Page 299: ...e B is selected dial tone 1B will be heard Distinctive dial tones can be disabled When disabled dial tone 1 will be heard in all cases except those marked with in the table above Dial Tone Patterns All dial tone patterns have a default 3 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in the VM DPT DTMF group 1 20 1 Voice Mail VM Group Programming Manual References PC Programming M...

Page 300: ... is received in Hands free Answerback mode Tone 3 1 a Sent before a conversation is established when using the Paging feature b Sent when a conversation is established with the extension in the following modes after the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conv...

Page 301: ...by Voice Confirmation Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after making call Confirmation Tone Tone 3 2 Start Talking after answering call Confirmation Tone Tone 4 1 Start Conference Confirmation Tone Tone 4 2 Finish Conference Confirmation Tone Tone 5 Hold PT Programming Manual None ...

Page 302: ... can be used to establish a private network The available interfaces depend on the cards installed in the PBX 3 7 14 1 1 Slot BRI Port Network Numbering Plan Trunk Property for CO port Explanation 1 Making a TIE Line Call One of the following two methods can be used to make a TIE line call a Extension Number Method Access without PBX Code Dial the Extension Number only Example Explanation To use t...

Page 303: ...xample Explanation To use this method it is necessary to know each PBX code in order to identify the location of an extension Case 1 Extension 1012 of PBX 1 dials TIE line access number 7 PBX code 952 and extension number 1011 Extension 1012 of PBX 1 is connected to extension 1011 of PBX 2 Case 2 Extension 1011 of PBX 1 dials TIE line access number 7 PBX code 953 and extension number 1011 Extensio...

Page 304: ...ls received at PBX 1 are forwarded directly to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example Explanation An outside caller dials 123 4567 The call is sent to extension 2011 of PBX 2 through the TIE line according to the assignment of the DID call destination of PBX 1 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 3 16 3 1...

Page 305: ...reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line TIE Line Network TIE Line Forwarded Transferred Intercepted to 7 952 2011 Extn 2011 Extn 1011 Outside Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 951 ...

Page 306: ...X 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2 9 and telephone number 211 4567 3 8 8 2 6 1 Numbering Plan Main Features Trunk Group Access 2 PBX 1 sends the call to PBX 2 through the trunk group TRG 2 TIE line 3 PBX 2 sends the call to the outside party 211 4567 TIE Line Network TIE Line 9 211 4567 211 4567 Outside Party Interface Ext...

Page 307: ...up Access number of PBX 1 8 trunk group number 02 TRG2 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 2 The call is connected to the outside party 211 4567 through PBX 2 which has PBX code 952 TIE Line Network TIE Line 952 9 211 4567 211 4567 Outside Party Interface Extn 1011 Trunk Trunk Dials 7 952 9 211 4567 or 802 952 9 211 4567 211 4567 Telephone Company PBX 1 PB...

Page 308: ...and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 TIE Line Network TIE Line 9 211 4567 211 4567 Outside Party Interface Extn 1011 Trunk Trunk Dials 9 211 4567 211 4567 Telephone Company PB...

Page 309: ...nd the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 which has PBX code 952 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 TIE Line Network TIE Line 952 9 211 4567 211 4567 Outside Party Interface Extn 1011 Trunk Trunk Dials 9 211 4567 211 4567 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code...

Page 310: ...lls made through this PBX will be prohibited To override this prohibition an extension of PBX 1 must enter a verification code assigned to PBX 2 to change the COS temporarily It is also possible to override the prohibition by specifying an extension at PBX 2 with the Walking COS feature to temporarily switch to that extension s COS 3 8 11 2 7 1 Class of Service COS Settings TRS TRS Level Day Lunch...

Page 311: ... entry feature number verification code verification code personal identification number PIN Idle Line Access number of PBX 2 9 and the telephone number 211 4567 2 If the specified verification code applies COS 2 of PBX 2 the call is connected to the outside party through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 TIE Line Network TIE Line 9 211 4567 Outside Party Interface E...

Page 312: ... personal identification number PIN Idle Line Access number of PBX 2 9 and the telephone number 211 4567 2 If the specified verification code applies COS 2 of PBX 2 the call is connected to the outside party through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9...

Page 313: ...11 2 The call reaches the destination extension 1011 of PBX 2 through the TIE line and the call is forwarded transferred or intercepted to the outside party 211 4567 through the trunk TIE Line Network TIE Line 952 1011 Forwarded Transferred Intercepted to 211 4567 Outside Party Extn 1011 Extn 1011 Trunk Trunk Dials 7 952 1011 211 4567 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interfa...

Page 314: ...the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 which has PBX code 952 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the modified call to the outside party 23 4567 according to its ARS programming Telephone Company area code 01 Telephone Company area code 09 TIE Line Network TIE Line 952 9 01 23 4567 Outside Party Interface Interf...

Page 315: ...ing Number TIE Modify Removed Number of Digits Added Number used to remove digits from and add a number to the dialled number of the TIE line call This modification may be needed depending on the TIE line network configuration 3 15 1 9 1 TIE Table Removed Number of Digits Added Number Trunk Group Programming Examples Your PBX is PBX 1 and there are four PBXs in your TIE line network To identify th...

Page 316: ...unt sequence by dialling 3XXX The 1st route trunk group TRG 1 Sending no to PBX 2 3XXX The 2nd route trunk group TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialling 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 ...

Page 317: ... The 1st route trunk group TRG 1 Sending no to PBX 2 953 XXXX The 2nd route trunk group TRG 2 Sending no to PBX 4 953 XXXX Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 952 1 0 02 953 1 0 2 3 953 03 954 2 3 954 TRG 1 TIE Line Network Extn xxxx Extn 1xxx Extn xxxx Extn xxxx TRG 2 PBX 1 a 952 xx...

Page 318: ...signment Then the PBX checks whether the completed number is an existing extension number at that PBX Example A TIE line call is sent to PBX 2 from PBX 1 If the number sent from PBX 1 is an extension number of PBX 2 e g 2011 the call will be received at extension 2011 If not PBX 2 checks the number in the TIE Line Routing and Modified Table of PBX 2 If the match is found in the table the call will...

Page 319: ...ine call is sent to PBX 2 from PBX 1 If the number sent from PBX 1 has the PBX code of PBX 2 952 the call will be received at the corresponding extension of PBX 2 e g 1011of PBX 2 If not PBX 2 checks the number in the TIE Line Routing and Modified Table of PBX 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 The number se...

Page 320: ... Yes Yes Is the dialled number identified as a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or de found in the TIE Line Routing and Modification Table of the own PBX Selects the corresponding trunk group and the dialled number is modified if a remove...

Page 321: ...rogrammed for each trunk port Removed number of digits 3 Added number 9 Received number 0511033 Does the modified number have the own PBX code 951 Does the corresponding extension exist Removes the own PBX code 951 Modified number 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the ow...

Page 322: ...ote PBX and the remote PBX checks the TIE Line Routing Table for a corresponding entry Case 1 Extension 1012 of PBX 1 dials extension number 1011 The dialled number is found at the local PBX so extension 1012 of PBX 1 is connected to extension 1011 of PBX 1 Case 2 Extension 1012 of PBX 1 dials extension number 1033 The dialled number is not found at the local PBX so the call is redirected to the s...

Page 323: ...ual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Network Numbering Plan Trunk Property for CO port 3 8 4 2 3 Timers Counters Miscellaneous Receiving Dial Inter digit Timer TIE 3 8 8 2 6 1 Numbering Plan Main Features Idle Line Access Local Access Trunk Group Access TIE Line Access 3 8 8 2 6 1 Numbering Plan Main Other PBX Extension 3 8 11 2 7 1 Class of Service COS Settings TRS TRS Le...

Page 324: ...1 26 Networking Features 324 Feature Guide 2 3 6 Flexible Numbering Fixed Numbering 3 1 Capacity of System Resources User Manual References 1 2 1 Basic Calling ...

Page 325: ...equired Programming PBX For making a call ARS programming 1 9 1 Automatic Route Selection ARS or TIE line service programming For receiving a call TIE line service programming TIE Line Routing and Modification Table Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 2 2 IP GW port 0 02 3 2 0 PBX 1 ...

Page 326: ...network transmission cannot be completed successfully Example The leading numbers of extensions accessed through the private IP network are added as entries to the Quick Dialling table in addition to being registered as Other PBX Extension Numbers as shown below Programming Example Number to dial to call an extension at another PBX via the private IP network 7 TIE line access number 20 PBX Code 10...

Page 327: ...aking the call or an error is returned the call is rerouted to a public trunk as specified Conditions Hardware Requirement An IP GW card Some QSIG services are available 1 26 4 QSIG Standard Features TRS Call Barring settings apply to calls rerouted to public trunks Installation Manual References 2 3 4 IP GW4 Card KX TDA3480 Programming Manual References PC Programming Manual 3 8 9 2 6 2 Numbering...

Page 328: ...mming 1 9 1 Automatic Route Selection ARS and or TIE line service programming b When receiving a call The telephone company distinguishes the call type If it is a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the trunk Example Conditions Each BRI port can b...

Page 329: ...als 2345 he is connected to extension 2345 of other PBX whose public number is 123 4321 Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Network Numbering Plan Trunk Property for CO port 3 14 2 8 2 Leading Number Leading Number 3 15 1 9 1 TIE Table Leading Number Removed Number of Digits Added Number PT Programming Manual None Feature Guide References 1 26 1 TIE Line Se...

Page 330: ...CNIP CONP by QSIG Connected Line Identification Presentation COLP Sends the number of the answered party to the QSIG network when answering a call 1 26 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to the called party by ...

Page 331: ...entification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Connected Name Identification Restriction CONR Prevents CONP being sent by the answered party 1 26 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG...

Page 332: ...g party on his telephone display when the call is answered CLIP CNIP Example COLP CONP Example CLIP COLP Number The extension number sent to the QSIG network for CLIP COLP can be assigned for each extension through system programming CNIP CONP Name The extension name sent to the QSIG network for CNIP CONP can be assigned for each extension through system programming Calling Connected Line Identifi...

Page 333: ...R button A flexible button can be customised as the CLIR or COLR button Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 8 8 2 6 1 Numbering Plan Main Features COLR Set Cancel CLIR Set Cancel 3 10 1 4 1 1 Wired Extension Extension Settings Main Extension Number Extension Nam...

Page 334: ...dard ETS specification ETS 300 257 Diversion supplementary services This feature can be enabled or disabled on each ISDN QSIG port of the PBX Example Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network The call is forwarded to the forward destination of trunk calls of extension 2000 which is extension 1001 of PBX 1 The call betwe...

Page 335: ...Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY PT Programming Manual None User Manual References 1 5 1 Forwarding Calls ...

Page 336: ...feature can be enabled or disabled on an ISDN QSIG port basis Call Transfer with Announcement and Call Transfer without Announcement is possible 1 11 1 Call Transfer Example Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network The call is transferred from extension 2000 to extension 1001 of PBX 1 The call between PBX 1 and PBX 2 i...

Page 337: ...ing Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY PT Programming Manual None User Manual References 1 4 1 Transferring a Call Call Transfer ...

Page 338: ...vailable under the following conditions a The caller s PBX is capable of using CCBS b The called party s PBX is capable of accepting CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback rin...

Page 339: ...o be made and transferred between PBXs 1 26 1 TIE Line Service In the programming example that follows the PBXs in the network use the Extension Number method as shown in the illustration above However the PBX Access Code method can also be used 2 Network PBX ID Assignment Assign a Network PBX ID to each PBX in the network 3 15 2 9 2 Network Data Transmission Network BLF Data Transmission for Cent...

Page 340: ... the routing tables of the IP GW cards When using a private IP network it is necessary to identify the monitor PBXs to which to transmit extension status information for each card that will be used This is done by specifying the extension number of any extension for example the PBX operator at the monitor PBX as a Network Operator extension for that IP GW card Transmit Extension Status Information...

Page 341: ...g the PBX Access Code numbering method the relevant access code must be added before the extension number registered here 5 NDSS Button Customisation Monitor PBX At any extension attached to a monitor PBX customise a flexible button as an NDSS button for an extension registered above Then go off hook press this button once and go on hook again This activates the monitoring function The monitored P...

Page 342: ...X IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs will cause network data transmission problems It is only possible to assign NDSS buttons for extensions that have been previously registered in the Network Monitor Extensions Table 3 10 5 4 1 4 Wired Extension Flexible Button Type Dial for NDSS 3 10 13 4 2 3 Portable Station Flexible Button Typ...

Page 343: ...Xs are networked using the TIE Line Call by Own PBX Extension Number feature 1 26 1 TIE Line Service Programming Manual References PC Programming Manual 3 7 14 1 1 Slot BRI Port ISDN CO Networking Data Transfer 3 8 11 2 7 1 Class of Service COS Settings Extension Feature Manager 3 10 5 4 1 4 Wired Extension Flexible Button Type Dial for NDSS 3 10 8 4 1 6 Wired Extension NDSS Link Data Send 3 10 13...

Page 344: ...e Remote VPS Local VPS 1 Automatic Configuration Quick Setup No Yes 2 FWD to a Mailbox of the VPS Yes Yes 3 Intercept Routing to a Mailbox of the VPS Yes Yes 4 Transferring to a Mailbox of the VPS No Yes 5 Transfer Recall to a Mailbox of the VPS No Yes 6 Listening to a Recorded Message Direct Mailbox Access Yes Yes 7 VPS Trunk Service Automatic Time Mode Notification for Incoming Call Yes Yes 8 Ca...

Page 345: ...VPS and answered by mailbox 201 If the outside caller leaves a message the VPS sends a Message Waiting notification to the extension using Enhanced QSIG information over the private network When forwarding the call PBX 2 sends any received call information Caller ID number name DDI number PBX 1 TIE Line Network Private network PBX 2 Outside Caller PBX 3 PBX 4 PBX 5 PBX 6 PBX 7 Telephone Company He...

Page 346: ...n extension can receive Message Waiting notifications from multiple VPSs connected to PBXs in the network When multiple notifications of the number of unheard messages in an extension user s message box are sent from different VPSs the most recent notification will be displayed A flexible button cannot be customised as a Message Waiting button for another extension at a different PBX Whether or no...

Page 347: ...stination for that virtual PS This allows multiple ICD groups at remote locations to receive calls together Conditions Hardware Requirement The KX TDA3920 SD Memory Card for Software Upgrade to Enhanced Version must be installed in the PBX that will support virtual PSs The conditions for 1 2 2 3 Outside Destinations in Incoming Call Distribution Group also apply to this feature Programming Manual ...

Page 348: ...uide 3 8 17 2 9 System Options Option 4 Send CLIP of CO Caller to ISDN when ICD Group with Cellular Phone PT Programming Manual None Feature Guide References 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 1 21 6 Virtual PS ...

Page 349: ...ng call to one other PBX Therefore if a PS is registered at 3 other PBXs 3 private network channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to Out of Range when a call is received the call will be refused and the private network channel will be released immediately ...

Page 350: ...e heard from the PBX If the status of a PS is set to Out of Range at all PBXs that it is registered to the call will be redirected to the overflow destination of the ICD Group Handover from one PBX to another PBX during a conversation is not possible Programming Manual References PC Programming Manual 3 8 4 2 3 Timers Counters Miscellaneous System Wireless PS Out of Range Timer 3 8 17 2 9 System O...

Page 351: ...P EXT card IP PT registration is required through system programming before an IP PT can be used with the PBX An IP PT cannot be used unless an extension number is assigned For details on how to register IP PTs refer to the Information about IP Proprietary Telephones leaflet The following features cannot be used with an IP PT XDP 1 10 9 Parallelled Telephone Digital XDP 1 10 9 Parallelled Telephon...

Page 352: ...1 27 IP Proprietary Telephone IP PT Features 352 Feature Guide 3 7 38 1 1 Slot IP Extension Port PT Programming Manual None ...

Page 353: ...a DPT using a USB port USB Module attached to the DPT The PC monitors the status of the DPT and controls the DPT 2 Third Party Call Control A CTI Server is connected to the PBX using 1 the USB port of the PBX or 2 the Ethernet port of the IP GW4 card as a CTI interface PCs monitor the status of the PBX and control the PBX via the CTI Server When a call is received the CTI Server can be used to dec...

Page 354: ...uired for First Party Call Control or Third Party Call Control depends on your CTI application software For details refer to the manual for your CTI application software Third Party Call Control cannot be performed when two or more CTI servers are connected to the PBX IP PT Call Control A PC connected directly to an IP PT cannot be used for First Party Call Control IP PTs do not support the use of...

Page 355: ...1 28 Computer Telephony Integration CTI Features Feature Guide 355 3 8 8 2 6 1 Numbering Plan Main Features Dial Information CTI 3 8 17 2 9 System Options Option 6 CTI PT Programming Manual None ...

Page 356: ...PC Console Pop up Screen An image containing information about the caller appears when a call is received Voice Memo Conversations are recorded at any time and can be saved sent by e mail etc Text Memo A user can type a short message during a conversation which can be saved sent by e mail etc For PC Phone Only TAM Telephone Answering Machine If a call is not answered within a preprogrammed time ca...

Page 357: ...Party Call Control CTI Connection Programming Manual References PC Programming Manual 3 7 5 1 1 Slot Extension Port DPT Type Type for DPT or S Hybrid port DPT Type Location No for DPT or S Hybrid port PT Programming Manual 601 Terminal Device Assignment Feature Guide References 3 1 Capacity of System Resources ...

Page 358: ...Description Reference Outside Destinations in Incoming Call Distribution Group Up to 4 cellular phones can be assigned as members of an Incoming Call Distribution ICD Group and receive calls to the group 1 2 2 3 Outside Destinations in Incoming Call Distribution Group Cellular Phone XDP Parallel Mode A PT user can set up to 4 cellular phones to ring in parallel for incoming calls 1 2 2 3 Outside D...

Page 359: ...Feature Guide 359 Section 2 System Configuration and Administration Features ...

Page 360: ...be detected automatically when the XDP mode has been disabled A DSS Console or a Panasonic VPS DPT Digital Integration can also be connected with an SLT in XDP mode APT and SLT in Parallel Mode An APT and an SLT can also be connected to a Super Hybrid port and used in parallel mode Digital XDP A DPT can be connected to another DPT that is connected to a Super Hybrid Port and act as a completely di...

Page 361: ...ature Guide 361 Programming Manual References PC Programming Manual 3 7 5 1 1 Slot Extension Port 3 10 17 4 3 DSS Console Flexible Button Pair Extension PT Programming Manual 007 DSS Console Paired Telephone 600 EXtra Device Port XDP Mode ...

Page 362: ... 3 1 3 Do Not Disturb DND DND Override d 1 4 1 3 Call Pickup e 1 5 4 3 Account Code Entry f 1 5 5 3 Trunk Access g 1 7 2 Executive Busy Override h 1 7 3 Call Monitor i 1 7 4 3 Off hook Call Announcement OHCA j 1 7 4 4 Whisper OHCA k 1 8 1 Toll Restriction TRS Call Barring Barring l 1 8 3 Extension Dial Lock m 1 8 5 Walking COS n 1 10 8 Trunk Call Limitation o 1 11 1 Call Transfer p 1 15 2 Door Ope...

Page 363: ...s of Service COS Settings 3 10 1 4 1 1 Wired Extension Extension Settings Main COS 3 10 10 4 2 1 Portable Station Extension Settings Main COS PT Programming Manual 2 1 8 COS Programming 602 Class of Service Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 7 Calling without Restrictions ...

Page 364: ... extension must belong to one extension user group but cannot belong to more than one extension user group 3 9 4 3 2 User Group 603 Extension User Group Assignable Extensions PT SLT PS ISDN Extension Example 2 1 Call Pickup Group Using the Group Call Pickup feature extensions can answer any calls within a specified group One extension user group can belong to several call pickup groups 1 4 1 3 Cal...

Page 365: ...sion Hunting Group Member List 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member 4 Incoming Call Distribution Group An incoming call distribution group is a group of extensions which receives incoming calls directed to the group Each incoming call distribution group has a floating extension number default 6 two digit group number and name One extension can belong to multiple ...

Page 366: ...oup Group Settings Member List 660 VM Group Floating Extension Number Example Type Description VM DTMF Group A group of SLT ports which use the Voice Mail DTMF Integration features One SLT port can belong to only one group VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features One DPT port can belong to only one group DPT Port PBX VM DPT Group DPT Port DPT Port...

Page 367: ... Group PT Programming Manual 402 LCOT BRI Trunk Group Number 603 Extension User Group 620 Incoming Call Distribution Group Member 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups of a Paging Group 650 Extension User Groups of a Pickup Group 660 VM Group Floating Extension Number 680 Idle Extension Hunting Type 681 Id...

Page 368: ...t Each of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 2 2 5 Operator Features 3 12 6 6 6 Tenant Operator Extension Number b ARS Mode Off Local Access All Access System 1 9 1 Automatic Route Selection ARS 3 12 6 6 6 Tenant ARS Mode c Music Source for Music on Hold System BG...

Page 369: ... PBX operator 3 8 3 2 2 Operator BGM PBX Operator Day Lunch Break Night 006 Operator Assignment 2 Follows the system assignment of the ARS mode 3 14 8 ARS 320 ARS Mode 3 Follows the system assignment of the music source for the Music on Hold 3 8 3 2 2 Operator BGM BGM and Music on Hold Music on Hold 711 Music on Hold Tenant No Operator ARS Mode Music Source COS 4 COS 1 COS 2 Extension User Group 1...

Page 370: ...on group must belong to one tenant because the following features are determined on a tenant basis 1 2 2 1 Incoming Call Distribution Group Features SUMMARY Music on Hold while a call is waiting in the queue The Time Table which determines the overflow destination Programming Manual References PC Programming Manual 3 8 3 2 2 Operator BGM PBX Operator Day Lunch Break Night BGM and Music on Hold Mus...

Page 371: ...nant 3 14 8 ARS 3 14 6 8 5 Carrier Authorisation Code for Tenant 3 16 2 10 2 DIL Table Port Settings DIL Tenant Number 3 16 3 10 3 DDI DID Table Tenant Number 3 16 6 10 4 MSN Table Main Tenant Number PT Programming Manual 001 System Speed Dialling Number 006 Operator Assignment 320 ARS Mode 711 Music on Hold Feature Guide References 3 1 Capacity of System Resources ...

Page 372: ... Mode Automatic Manual button This can be performed by only an extension assigned as the manager or preprogrammed extension on a COS basis Even while in the Automatic Switching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start and or End time of each mode can be set for each day of the week The Time Tab...

Page 373: ...nder 1 24 4 Timed Reminder i Intercept time for Intercept Routing No Answer 1 1 1 6 Intercept Routing and for DISA Intercept Routing No Answer 1 15 6 Direct Inward System Access DISA Day 1 start Lunch start Day 2 start Break 1 start Break 1 end Day restart Night start Day 1 start Lunch start Day 2 start Break 1 start Break 1 end Day restart Night start 08 00 12 00 13 00 NONE NONE 16 00 08 00 12 05...

Page 374: ...Up to 24 holidays start and end dates can be stored and one time mode can be selected for all holidays 5 Time Service Button A flexible button can be customised as the following buttons a Day Night button b Day Night Lunch button c Day Night Break button d Day Night Lunch Break button Each of these buttons is used for switching between modes For example pressing the Day Night button switches betwe...

Page 375: ...ing Mode Automatic Manual button Programming Manual References PC Programming Manual 3 8 5 2 4 Week Table 3 8 7 2 5 Holiday Table 3 8 8 2 6 1 Numbering Plan Main Features Time Service Day Lunch Break Night Switch 3 8 11 2 7 1 Class of Service COS Settings Extension Feature Time Service Switch 3 10 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for Time Service Parameter Selection...

Page 376: ... Switching Mode 102 Time Service Starting Time 514 Time Service Manual Switching Feature Guide References 1 8 1 Toll Restriction TRS Call Barring Barring 1 18 2 Flexible Buttons 2 2 1 Class of Service COS 2 2 3 Tenant Service 3 1 Capacity of System Resources User Manual References 1 7 10 Checking the Time Service Status 2 1 2 Time Service Mode Control ...

Page 377: ...is assigned the caller will hear a reorder tone Conditions A single extension or incoming call distribution group can be assigned as both a tenant operator and the PBX operator Tenant operators can be assigned individually for multiple tenants Programming Manual References PC Programming Manual 3 8 3 2 2 Operator BGM PBX Operator Day Lunch Break Night 3 12 6 6 6 Tenant Operator Extension Number PT...

Page 378: ...ion code 1 8 6 Verification Code Entry Required Remote PIN Clear Clears the extension PIN of an extension remotely and a verification code PIN PIN Lock is also unlocked 1 24 1 Extension Personal Identification Number PIN 1 8 6 Verification Code Entry Required Remote Extension Dial Lock Sets or cancels the Extension Dial Lock on an extension remotely 1 8 3 Extension Dial Lock Required Dial Tone Tra...

Page 379: ... Manager Password One manager password can be assigned per PBX Programming Manual References PC Programming Manual 3 8 11 2 7 1 Class of Service COS Settings Extension Feature Manager 3 17 1 11 1 Main Password Manager Password PT Programming Prog 1 PT Programming Manual 112 Manager Password 511 Manager Assignment Feature Guide References 2 2 1 Class of Service COS User Manual References 2 1 Contro...

Page 380: ...SDN remote maintenance default 699 and dial this number from the PC to connect to the PBX This method is available only when a user supplied ISDN TA that supports CAPI is used Method Description Using an external modem An external modem can be used to perform the remote programming An external modem can be connected to the Serial Interface RS 232C of the PBX Connect the modem to an extension port ...

Page 381: ...gramming Installation Manual References 3 1 Overview 3 2 Connection 3 3 Installation of the KX TDA30 Maintenance Console Programming Manual References PC Programming Manual 3 17 1 11 1 Main Remote Password System Password PC Programming User Level Password System Password PC Programming Administrator Level Password System Password PC Programming Installer Level PT Programming Manual 801 External M...

Page 382: ...PT is considered to be busy Only one system programmer or one manager programmer is allowed to perform system or manager programming at one time However personal programming can be performed simultaneously by an unlimited number of users System Programming Password Level To access system programming a valid password must be entered For more details see Section 2 3 3 Password Security in this Featu...

Page 383: ...2 3 System Data Control Feature Guide 383 User Manual References 3 1 Customising Your Phone Personal Programming 3 2 Manager Programming 3 3 Customising Your System System Programming ...

Page 384: ...s strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorised access For a list of numbers and characters that can be used in system passwords refer to Section 2 1 2 Entering Characters in the PC Programming Manual Password Description Format PT System Password PT for User Used to access user level PT programming The specific PT programming i...

Page 385: ...re Guide 385 Programming Manual References PC Programming Manual 3 1 2 Access Levels 3 4 10 Tool Programmer Code Change 3 17 1 11 1 Main Password PT Programming Manual None Feature Guide References 3 1 Capacity of System Resources ...

Page 386: ...ion assigned as the PBX operators is automatically allowed to perform manager operation 2 2 6 Manager Features Flexible Numbering Feature 1 Type 1 with 2 Type 2 without If Type 1 with is selected must prefix all feature numbers except access numbers when an extension user wants to use a feature Example Call Pickup feature number Type 1 with 41 Type 2 without 41 For default of the flexible numbers ...

Page 387: ...ur forward or backward at 2 00AM of the programmed date if enabled through system programming It means 2 00 AM will become 3 00 AM on the start date of the summer time and 2 00 AM will become 1 00 AM on the end date Note If the Timed Reminder Wake up call is set On the summer time start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 0...

Page 388: ... 4 Tool 3 4 2 Tool BRI Automatic Configuration 3 8 1 2 1 Date Time Daylight Saving 3 8 17 2 9 System Options Option 2 Automatic Time Adjustment by ISDN Caller ID FSK PT Programming Manual None Feature Guide References 1 19 1 1 Integrated Services Digital Network ISDN SUMMARY 1 24 4 Timed Reminder ...

Page 389: ...ssigned as follows Numbering schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits b Feature Numbers A number of up to four digits consisting of 0 through 9 and c Other PBX Extension Numbers Other PBX Extension Number TIE 1 through 16 A number of up to three digits consisting of 0 through 9 and Flexible Numbering Table available while a dial tone is h...

Page 390: ...ion Numbering Scheme 22 Leading Number 6 6 29 Extension Numbering Scheme 23 64 Leading Number None None Operator Call 9 0 0 Idle Line Access Local Access 0 1 9 9 Trunk Group Access 8 8 TIE Line Access 7 None Redial Speed Dialling System Personal Personal Speed Dialling Programming 30 30 Doorphone Call 31 31 Broadcasting not for KX TDA15 32 None Group Paging 33 33 External BGM on off 35 35 Outgoing...

Page 391: ...ternal Relay 56 56 External Feature Access 60 60 ISDN Hold 62 None COLR set cancel 7 0 7 0 CLIR set cancel 7 1 7 1 Switch CLIP COLP of the Trunk Extension 7 2 7 2 MCID 7 3 None ISDN FWD set cancel confirm 7 5 None Message Waiting set cancel callback 70 70 FWD DND set cancel Both 710 710 FWD DND set cancel External 711 711 FWD DND set cancel Internal 712 712 FWD DND No Answer Timer set 713 713 Grou...

Page 392: ...731 Automatic Call Waiting set cancel 732 732 Executive Busy Override Deny set cancel 733 733 Not Ready Mode on off 735 735 Log in Log out 736 736 Incoming Call Queue Monitor 739 739 Hot Line programme set cancel 740 740 Absent Message set cancel 750 750 BGM set cancel 751 751 Remote Wake up Call 76 76 Timed Reminder set cancel 760 760 Printing Message 761 761 Extension Dial Lock set cancel 77 77 ...

Page 393: ...s to make the feature active For example to set Call Waiting the feature number for Call Waiting must be followed by 1 and to cancel it the same feature number should be followed by 0 If a feature number includes or rotary SLT users cannot use it ISDN extension users cannot use the following features OGM playback record Call Hold Call Hold Retrieve held at its own extension ISDN Hold MCID Walking ...

Page 394: ...st have extension numbers of 2 to 4 digits A PS can only be assigned an extension number of 4 digits or less Programming Manual References PC Programming Manual 3 8 8 2 6 1 Numbering Plan Main Extension Features Other PBX Extension 3 8 9 2 6 2 Numbering Plan Quick Dial 3 8 10 2 6 3 Numbering Plan B NA DND Call Feature PT Programming Manual 100 Flexible Numbering Feature Guide References 1 20 1 Voi...

Page 395: ...r Page Number 1 Page Number 2 Floating Extension Number 3 11 4 5 3 2 Voice Message DISA Message Floating Extension Number Resource Description Default Device External Pager Used as the destination for TAFAS feature 1 15 3 Trunk Answer From Any Station TAFAS 600 Outgoing Message OGM Used to send messages for DISA feature 1 15 6 Direct Inward System Access DISA 5 two digit OGM number Built in Simpli...

Page 396: ...sion Number PT Programming Manual 623 Incoming Call Distribution Group Name 660 VM Group Floating Extension Number 700 External Pager Floating Extension Number 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 812 ISDN Remote Floating Extension Number Feature Guide References 1 20 1 Voice Mail VM Group 2 3 1 PC Programming ...

Page 397: ... Programming Manual 190 Main Processing MPR Software Version Reference Data File Storage Area Main Processing MPR software data Operating system data area on the Main Board Default data of system programming for each country area Country area data area on the Main Board Language data for PT display Each language data area on the Main Board There are two types Type 1 PT display except for PT system...

Page 398: ... PBX restarts the stored data automatically and the PBX will record the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Automatic Callback Busy Camp on 1 7 1 Automatic Callback Busy Camp on and Call Park 1 12 2 Call Park ...

Page 399: ...stallation Manual Error Example Explanation Conditions System Alarm Button A flexible button can be customised as the System Alarm button If an extension allowed to utilise this feature uses PC Console or PC Phone the alarm information will be displayed on the PC and can be sent to the preprogrammed destination via PC Console or PC Phone PC Console and PC Phone use e mail to send the information T...

Page 400: ...e Station Flexible Button Type 3 10 17 4 3 DSS Console Flexible Button Type 3 17 1 11 1 Main SMDR Print Information Error Log Maintenance Local Alarm Display Extension 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute PT Programming Manual None Feature Guide References 1 18 2 Flexible Buttons 1 22 1 Station Message D...

Page 401: ...Feature Guide 401 Section 3 Appendix ...

Page 402: ...e 10 digits 10 entries trunk group Multiple Subscriber Number MSN 10 entries per ISDN BRI port Number of Characters of Name 20 Printing message 8 Queuing Time Table 64 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer one manager programmer unlimited personal programmers SMDR Call Storage 200 calls Special Carrier Access Code 16 digits 20 entries Tenant 8 Time Service Holiday...

Page 403: ... 32 PS Ring Group 32 Trunk Group 64 VM DPT Group 1 group x 4 ports 8 channels VM DTMF Group 2 groups x 24 channels Item Capacity TRS Barring Level 7 TRS Barring Denied Code 16 digits 100 entries level TRS Barring Exception Code 16 digits 100 entries level Item Capacity Routing Plan Table 16 entries Leading Number Table 16 digits 1000 entries Leading Number Exception Table 16 digits 200 entries ARS...

Page 404: ...up 256 Message Waiting PT SLT 256 Item Capacity Outgoing Message OGM 32 OGM Total Recording Time 8 minutes Built in Simplified Voice Message SVM 125 messages card SVM Total Recording Time 40 60 or 120 minutes depending on the recording quality Item Capacity Hotel Operator 4 Charge Rate 7 digits including a decimal Charge Denomination 3 currency characters symbols Item Capacity TIE Line Routing and...

Page 405: ...ing 4 10 characters System Password for User for PC Programming 4 10 characters System Password for Administrator for PT Programming 4 10 digits System Password for User for PT Programming 4 10 digits Manager Password 4 10 digits Item Capacity Installer Level Programmer Code 4 16 characters Administrator Level Programmer Code 4 16 characters User Level Programmer Code 0 16 characters ...

Page 406: ...ng Tones Tone Patterns Default Confirmation Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warning Tone DND Tone Confirmation Tone 5 ...

Page 407: ... Feature Guide 407 The duration of a ring tone may vary by country area Tone Patterns Default Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s ...

Page 408: ...ntrol 1 23 Hospitality Features 1 26 5 1 Network Direct Station Selection NDSS Changed Contents 1 1 3 3 Call Waiting 1 6 1 3 Last Number Redial Outgoing Call Log 1 8 1 Toll Restriction TRS Call Barring Barring 1 18 2 Flexible Buttons 1 21 1 Portable Station PS Connection 1 22 1 Station Message Detail Recording SMDR 1 24 4 Timed Reminder 1 25 1 Dial Tone 1 28 1 Computer Telephony Integration CTI 2 ...

Page 409: ... Revision History Feature Guide 409 KX TDA3920 SD Memory Card for Software Upgrade to Enhanced Version only Features 1 26 5 1 Network Direct Station Selection NDSS 1 28 1 Computer Telephony Integration CTI ...

Page 410: ... Line Call by Own PBX Extension Number 1 26 2 Voice over Internet Protocol VoIP Network Automatic Rerouting of Calls via a Private IP Network to Public Trunks 1 26 5 2 Centralised Voice Mail 1 26 6 1 PS Roaming by Network ICD Group 1 29 1 Cellular Phone Features SUMMARY Changed Contents 1 2 2 1 Incoming Call Distribution Group Features SUMMARY ICD Group button 1 2 2 7 Log in Log out Wrap up Timer ...

Page 411: ...e to Enhanced Version only Features 1 2 2 2 Group Call Distribution Automatic Call Distribution ACD 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 1 15 6 Direct Inward System Access DISA DISA Automatic Walking COS DISA Call Transfer from Outside Destination 1 26 6 1 PS Roaming by Network ICD Group 1 26 1 TIE Line Service TIE Line Call by Own PBX Extension Number 1 26 5 1 Network ...

Page 412: ...ts 1 1 1 6 Intercept Routing 1 8 1 Toll Restriction TRS Call Barring Barring 1 8 5 Walking COS 1 12 4 Music on Hold 1 15 6 Direct Inward System Access DISA 1 16 2 Incoming Call Log 1 26 1 TIE Line Service Blocking trunk calls made through another PBX and how to override it TIE Line Call by Own PBX Extension Number 1 28 1 Computer Telephony Integration CTI 3 1 Capacity of System Resources ...

Page 413: ...Feature Guide 413 Index ...

Page 414: ...Log Outgoing 106 Call Monitor 114 Call Park 164 Call Park Recall 164 Call Park Retrieve Deny 164 Call Pickup 80 Call Pickup Group 80 364 Call Pickup Directed 80 Call Splitting 166 Call Transfer 159 Call Transfer CT by ISDN 240 Call Transfer CT by QSIG 336 Call Transfer with Announcement 159 Call Transfer without Announcement 159 Call Transfer Screened Call Transfer with Announcement 159 Call Trans...

Page 415: ...ant Number DISA AA Service 182 DISA Intercept Routing Busy 183 DISA Intercept Routing DND 184 DISA Intercept Routing No Answer 184 DISA Intercept Routing No Dial 182 DISA Security Mode 183 DISA Direct Inward System Access 182 Display Information 224 Display Lock 108 197 208 Distribution Group Call 50 DND Override 73 DND Do Not Disturb 68 73 DND Paging 73 173 Do Not Disturb DND 68 73 Door Open 177 ...

Page 416: ...oup 60 Intercom Call 86 Internal Call Block 37 Internal Call Features 35 Interrupt Redial 106 IP Proprietary Telephone IP PT 351 IRNA Intercept Routing No Answer 29 ISDN Centrex Service 228 ISDN Extension 244 ISDN Service Access by Keypad Protocol 246 ISDN Integrated Services Digital Network 226 Itemised Billing Code 142 L Last Number Redial 106 LCS Live Call Screening 260 LED Indication 221 Line ...

Page 417: ...dial Automatic 106 Redial Interrupt 106 Redial Last Number 106 Relay Control External 202 Remote Control 66 Remote Extension Dial Lock 130 Remote Station Lock Control Remote Extension Dial Lock 130 Reverse Circuit 93 Revision History 408 Ring 50 Ring Tone Pattern Selection 40 Ring Tones 406 Ringing Line Preference 79 Room Status Control 289 Route Selection Automatic ARS 138 S S CO Line Access 100 ...

Page 418: ...r to user Signalling Type 1 UUS 1 227 V Verification Code Entry 135 Verification Code Personal Identification Number PIN 135 VIP Call 59 Virtual Private Network VPN 328 Virtual PS 274 VM Voice Mail Features 247 Voice Mail VM Group 247 366 Voice Mail DPT Digital Integration 257 Voice Mail DTMF Integration 250 Voice Mail Features 247 Voice Mail Centralised 344 Voice Message Built in Simplified SVM 1...

Page 419: ...Index Feature Guide 419 ...

Page 420: ...yright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved KK0203YK5047 ...

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