Panasonic KX-TDA15, Features Manual

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1.2 Receiving Group Features
60 Feature Guide
1.2.2.6 Overflow Feature
Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed
destination or a busy tone may be sent to the callers by the following features:
1)
Intercept Routing—Overflow in an Incoming Call Distribution Group
2)
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following
conditions:
a)
There is no space in the waiting queue.
b)
The Queuing Time Table is not assigned and there are no extensions logged in.
c)
An Overflow command is assigned to the Queuing Time Table.
d)
The Overflow time expires.
e)
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time
mode (day/lunch/break/night) (
→
2.2.4 Time Service). The destination can be assigned as follows,
depending on the above conditions.
• For a) and b):
→
3.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing
Busy—Queuing Busy—Destination-Day, Lunch, Break, Night
→
[627] Destination When All Busy
• For c), d), and e):
→
3.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—
Time out & Manual Queue Redirection—Destination-Day, Lunch, Break, Night
→
[625] Destination for Overflow Time Expiration
Destination Availability
Wired Extension (PT/SLT/ISDN Extension)
PS
Incoming Call Distribution Group
PS Ring Group
Floating Extension no. for SVM
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
ISDN Remote Maintenance
Idle Line Access no. + Phone no.