Panasonic KX-NSX1000, Manual

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3.1 Unified Messaging System Administration
3.1.1 Unified Messaging System Overview
Description
The KX-NSX Series PBX has a built-in messaging system that provides voice mail and fax services to its
subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either
directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice
message.
Users
The user owns his/her own mailbox.
The following three types of users exist in the Unified Messaging system:
•
Subscriber Max 1608/KX-NSX1000, 2608/KX-NSX2000
A subscriber is an extension user who has a mailbox assigned to his extension. Subscribers can play
back messages saved in their mailboxes, leave messages for other subscribers, record a message that is
then sent to multiple parties (including outside parties), record greeting messages, and more.
•
Message Manager 1 Manger for each tennant
The message manager is in charge of the general delivery mailbox, as well as performing some setup,
such as recording prompts and changing notification settings. Through system programming, subscribers
can also be assigned Message Manager privileges.
•
System Manager 1 Manger for each tennant
The system manager is in charge of the Unified Messaging system as a whole, and can access many
settings. The system manager’s duties include setting up mailboxes, assigning COS settings, and
changing the service mode.
UM Ports and the UM Group
A port acts as a pathway into the Unified Messaging system, so when a call is directed to the Unified
Messaging system, it requires one available UM port. The total number of available port is 128 for a PBX.
The UM ports of a PBX belong to the PBX’s UM group. This group has a floating extension number, which
can be the destination for incoming calls, redirected calls, transferred calls, etc. When incoming calls are
received at the floating extension number of the UM group, calls will hunt starting at the lowest UM port
number. Once an available port is found, the service assigned to the port, trunk, etc., determines how the
call is handled (→ 3.2.1.40 Service Group). Services include features such as Voice Mail service
(→ 3.2.1.46 Voice Mail Service), which allows a caller to leave a voice message at a subscriber’s mailbox,
and Automated Attendant (→ 3.2.1.3 Automated Attendant (AA)), which directs the caller to a subscriber’s
extension.
UM Group
UM
Port 1
UM
Port 2
UM
Port 3
UM
Port 4
UM
Port 5
× (Busy) × (Busy) × (Busy)
Incoming call
Fax Server
•
The Fax server is provided as a standard feature on the NSX. Received Faxes will automatically be
saved to the mail box as a Fax message. Fax messages stored in the mailbox can be managed, operated
3.1 Unified Messaging System Administration
262 Feature Manual