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Panasonic KX-NS300, Features Manual

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Panasonic KX-NS300 Features Manual Download Page 78

Conditions

CAUTION

If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled
through system programming, the Hospitality feature cannot be used. For details, refer to the relevant
chapter in this Feature Guide or consult your system administrator.

•

KX-NSF201 (Call Centre Feature Enhancement) is required to use this feature.

•

Up to 16 users can be set as an ACD supervisor through system programming.

•

An SD Memory Card (KX-NS5134/KX-NS5135/KX-NS5136) is required to save ACD reports.

–

With SD Memory Card: 300000 calls

Feature Guide References

2.23.2  Room Status Control
2.23.3  Call Billing for Guest Room

PC Programming Manual References

8.4  Users—ICDG Management
11.5.3  PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
11.5.4  PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor

User Manual References

1.12.1  Using the Telephones in a Hotel-type Environment (Hospitality Features)
4.1.3  Supervisory Monitor (ACD) Control

78

Feature Guide

2.2.2 Incoming Call Distribution Group Features

Summary of Contents for KX-NS300

Page 1: ...efully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 16 before using this product KX NS500 PFMPR Software File Version 004 20000 or later Manuals and supporting information are provided on the Panasonic Web site at http panasonic net pcc support pbx ...

Page 2: ...mitation Depending on the PBX s software version some features may not function For details about which versions support these features consult your dealer Operation of the KX NS0154 depends on the PBX software file version and the firmware version of the KX NS0154 You can confirm the compatibility on the Panasonic Web site http panasonic net pcc support pbx References Found in the Feature Guide I...

Page 3: ...Questions FAQ of the PC Programming Manual or 190 Main Processing MPR Software Version Reference in the PT Programming Manual Some optional hardware software and features are not available in some countries areas or for some PBX models Please consult your certified Panasonic dealer for more information Throughout this manual PT displays and other displays are shown in English Other languages may b...

Page 4: ...g Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected Name Identification Restriction COS Class of Service CPC Calling Party Control CS Cell Station CT Call Transfer by ISDN CTI Computer Telephony Integration D DDI D...

Page 5: ... Protocol O OGM Outgoing Message OHCA Off hook Call Announcement P P2P Peer to Peer PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper P MP Point to multipoint P P Point to Point PRI Primary Rate Interface PS Portable Station P SIP Panasonic SIP Phones KX HDV series KX TGP600 PT Proprietary Telephone S S CO Single CO SDN Secondary Directory Number SIP Sessi...

Page 6: ... Barring Toll Restriction Call Barring U UCD Uniform Call Distribution UM Unified Messaging UPS Uninterruptible Power Supply V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network VPS Voice Processing System X XDP EXtra Device Port 6 Feature Guide List of Abbreviations ...

Page 7: ... 2 Incoming Call Distribution Group Features 50 2 2 2 1 Incoming Call Distribution Group Features SUMMARY 50 2 2 2 2 Group Call Distribution 54 2 2 2 3 Outside Destinations in Incoming Call Distribution Group 58 2 2 2 4 Queuing Feature 60 2 2 2 5 Distribution Order 63 2 2 2 6 VIP Call 65 2 2 2 7 Overflow Feature 67 2 2 2 8 Log in Log out 69 2 2 2 9 Supervisory Feature 72 2 2 2 10 Supervisory Featu...

Page 8: ...2 2 8 Automatic Route Selection ARS Features 144 2 8 1 Automatic Route Selection ARS 144 2 9 Primary Directory Number PDN Secondary Directory Number SDN Features 151 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extension 151 2 10 Busy Line Busy Party Features 157 2 10 1 Automatic Callback Busy Camp on 157 2 10 2 Executive Busy Override 158 2 10 3 Call Monitor 160 2 10 4 Second...

Page 9: ... Log 241 2 20 Message Features 244 2 20 1 Message Waiting 244 2 20 2 Absent Message 246 2 21 Proprietary Telephone PT Hardware Features 248 2 21 1 Fixed Buttons 248 2 21 2 Flexible Buttons 251 2 21 3 LED Indication 255 2 21 4 Display Information 258 2 22 Administrative Information Features 260 2 22 1 Record Log Features 260 2 22 1 1 Station Message Detail Recording SMDR 260 2 22 1 2 Syslog Record ...

Page 10: ...Mailbox Template 329 3 1 2 4 Password Administration 330 3 1 2 5 System Backup Restore 330 3 1 2 6 System Reports 331 3 1 2 7 System Security 331 3 2 System and Subscriber Features 332 3 2 1 System Features 332 3 2 1 1 Alternate Extension Group 332 3 2 1 2 Auto Forwarding 332 3 2 1 3 Automated Attendant AA 332 3 2 1 4 Automatic Two way Recording for Manager 333 3 2 1 5 Broadcasting Messages 334 3 ...

Page 11: ... 4 Bookmark 356 3 2 2 5 Call through Service 356 3 2 2 6 Call Transfer Scenario 356 3 2 2 7 Call Transfer Status 357 3 2 2 8 Callback Number Entry 357 3 2 2 9 Caller ID Callback 357 3 2 2 10 Delete Message Confirmation 358 3 2 2 11 Direct Service Access 358 3 2 2 12 External Message Delivery Service 358 3 2 2 13 Forwarding to a Mailbox 359 3 2 2 14 Group Distribution Lists 359 3 2 2 15 Incomplete ...

Page 12: ... TIE Line and Trunk Connection 405 4 3 1 3 TIE Line Programming 418 4 3 1 4 Common Extension Numbering for 2 PBXs 427 4 3 2 Voice over Internet Protocol VoIP Network 428 4 3 2 1 Gateway Groups 432 4 3 2 2 Common Extension Numbering for Multiple PBXs 433 4 3 2 3 Call Distribution Port Group 434 4 3 3 ISDN Virtual Private Network ISDN VPN 436 4 3 4 QSIG Standard Features 438 4 3 4 1 QSIG Standard Fe...

Page 13: ...ail Notification for Manager 524 5 5 System Data Control 525 5 5 1 User Profiles 525 5 5 2 PC Programming 526 5 5 3 PT Programming 529 5 5 4 DSP Resource Usage 531 5 5 4 1 DSP Resource Reservation 535 5 5 4 2 DSP Resource Advisor 537 5 5 5 Automatic Setup 539 5 5 6 Dynamic Host Configuration Protocol DHCP Server 541 5 5 7 Flexible Numbering Fixed Numbering 542 5 5 8 Floating Extension 547 5 5 9 So...

Page 14: ...14 Feature Guide Table of Contents ...

Page 15: ...Section 1 For Your Safety Feature Guide 15 ...

Page 16: ...d and injury caused when this unit is operated or handled improperly CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classify and describe the type of instructions to be observed This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely 16 Feature Guide...

Page 17: ...e of DISA The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly To the Administrator or Installer regarding account passwords 1 Please provide all system passwords to the customer 2 To avoid unauthoris...

Page 18: ...18 Feature Guide 1 1 1 For Your Safety ...

Page 19: ...Section 2 Call Handling Features Feature Guide 19 ...

Page 20: ...te Network VPN Mother Board V IPGW H 323 ü ü ü Mother Board V SIPGW SIP ü LCOT ü BRI PRI CO ü ü 2 Extension QSIG Master ü QSIG Slave ü E1 DR2 ü ü ü Enable default ü Enable 1 4 3 1 TIE Line Service 2 4 3 3 ISDN Virtual Private Network ISDN VPN 2 Distribution Method One of the following methods can be assigned to each trunk port Method Description Reference Direct In Line DIL Directs a call to a pre...

Page 21: ...ination if the caller s identification number has been assigned in the Caller ID Table 2 1 1 5 Calling Line Identification CLI Distribution 4 Available Distribution Feature for Each Optional Trunk Card Type Trunk Card Type Channel Type Feature DIL DID DDI MSN Mother Board V IPGW ü ü Mother Board V SIPGW ü ü LCOT ü BRI CO ü ü ü PRI CO ü ü E1 DR2 ü ü ü Enable default ü Enable 5 Available Destination...

Page 22: ... answer a call within a preprogrammed time period Intercept time it is redirected to the preprogrammed destination 2 1 1 6 Intercept Routing Busy DND If a called party is busy or in DND mode the call is redirected to the preprogrammed destination 2 1 1 6 Intercept Routing No Destination If a destination is not assigned the call is redirected to the operator 2 1 1 7 Intercept Routing No Destination...

Page 23: ...routed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the DIL destination but routed to the CLI destination Programming Example of DIL Table The table can be prog...

Page 24: ...LI is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 18 2 PBX Configuration 10 2 CO Incoming Call DIL Table Port Settings DIL DIL Destination Day Lunch Break Night Tenant Number UM Service Group No VM Trunk Group No PT Programming Manual References 421 BRI DIL DDI MSN Selection 450 DIL 1 1 Destination Feature G...

Page 25: ... call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the DID DDI destin...

Page 26: ...Integration with a VPS 2 28 3 Voice Mail DPT Digital Integration Explanation If the DID DDI number is 123 4567 1 Checks the number in the table Matches the number in location 0001 2 Checks the time mode In Day mode CLI is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DID DDI destination extension 100 Conditions To use this feature DID DDI service must be assigned as the d...

Page 27: ...eiving 6 The PBX finds the match in location 0003 in the table So the call is routed to extension 101 PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous Incoming Call Inter digit Timer DDI DID s 18 2 PBX Configuration 10 2 CO Incoming Call DIL Table Port Settings DDI DID TIE MSN Distribution Method DDI DID TIE MSN Remove Digit DDI DID TIE MSN Additiona...

Page 28: ...nation No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the MSN destination but routed to the CLI destination No Are any MSNs assigned in the MSN table...

Page 29: ...n 100 Conditions To use this feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may be convenient when programming the MSN table The modification method removed number of digits added number can be programmed on a trunk port basis Modification Example Removed number of digits 6 Added...

Page 30: ...ming Manual References 421 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Guide References 2 1 1 5 Calling Line Identification CLI Distribution 3 2 1 39 Service Group 5 1 3 Tenant Service 5 1 4 Time Service 6 1 Capacity of System Resources 30 Feature Guide 2 1 1 Incoming Trunk Call Features ...

Page 31: ... DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 5 1 4 Time Service When the call has Caller ID information and the CLI is enabled for the time mode the call will be handled by the CLI method Programming Example of System Speed Dialling Table for CLI Location System Speed Dialling No System Speed...

Page 32: ...Night 18 4 PBX Configuration 10 4 CO Incoming Call MSN Table CLI Ring for MSN Day Lunch Break Night 14 1 PBX Configuration 6 1 Feature System Speed Dial Name CO Line Access Number Telephone Number CLI Destination PT Programming Manual References 001 System Speed Dialling Number 002 System Speed Dialling Name Feature Guide References 2 1 1 2 Direct In Line DIL 2 1 1 3 Direct Inward Dialling DID Dir...

Page 33: ...be assigned to extension ports 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night When the origina...

Page 34: ...o the operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DISA Intercept Intercept when all DISA ports are busy PS Ring Group 2 External Pager TAFAS 2 Analogue ISDN Remote Maintenance Other PBX Extension TIE with no PBX Code Not assignable Intercept Routing is not available 1 ...

Page 35: ...Intercept Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension ü PS ü Incoming Call Distribution Group ü PS Ring Group ü UM Group ü VM Group DTMF DPT ü External Pager TAFAS ü DISA ü Analogue ISDN Remote Maintenance ü Idle Line Access no Phone no ü Trunk Group Access no Trunk Group no Phone no ü Other PBX Extension TIE with no PBX Code ü Other PBX Extension TIE with PBX Code...

Page 36: ... be enabled or disabled on a system basis 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing for Extension Call IRNA Timer The IRNA timer can be set on a system basis and an extension basis for each time mode day lunch break night 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept No Answer Time Intercept No Answer Time Day Lun...

Page 37: ...e busy 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing DND Destination sets DND Intercept Routing to Operator No Destination Destination is not programmed Intercept Intercept Routing for Extension Call PT Programming Manual References 203 Intercept Time 604 Extension Intercept Destination 625 Destination for Overflow Time Expiration Feature Guide References 2...

Page 38: ... through the LCOT card even when disabled If an operator tenant PBX is not assigned The extension that is connected to the lowest numbered port and is ready to receive calls will be the intercept destination Intercept Routing No Destination also applies to calls from doorphones PC Programming Manual References 10 2 PBX Configuration 2 2 System Operator BGM PBX Operator Day Lunch Break Night 18 5 P...

Page 39: ...reak night 5 1 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT SIP Extension ISDN Extension ü ü PS ü ü Incoming Call Distribution Group ü ü PS Ring Group ü ü UM Group ü ü VM Group DTMF DPT ü ü External Pager TAFAS ü ü DISA Analogue ISDN Remote Maintenance ü Idle Line Access no Phone no ü ü Trunk Group Access no Trunk Group no Phone no ü ...

Page 40: ...PT Programming Manual References 720 Doorphone Call Destination 40 Feature Guide 2 1 2 Internal Call Features ...

Page 41: ...nsions cannot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restricted extension numbers cannot be used as the parameter of a feature setting e g FWD All extensions can make an Operator Call 5 1 5 Operator Features regardless of Internal Call Block This featur...

Page 42: ...Distribution Group Group Settings Main COS 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main COS 13 1 PBX Configuration 5 1 Optional Device Doorphone COS 13 4 PBX Configuration 5 4 Optional Device External Relay COS Number Feature Guide References 5 1 1 Class of Service COS 42 Featu...

Page 43: ... through personal programming 2 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 2 21 3 LED Indication Display Caller s Information Display Information The display shows the caller s information 2 21 4 Display Information External Pager Trunk Answer from Any Station TAFAS The external pager sends a ring tone when receiving a...

Page 44: ...ttern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 10 8 3 PBX Configuration 2 8 3 System Ring Tone Patterns Call from Others The ring tone patterns that arrive at an extension are determined by the pattern plan that is assigned to that extension through system programming Programming Example of Ring Tone Pattern Table Table No Intercom Call Hold...

Page 45: ...Extension Ring Tone Pattern Plan 1 8 10 9 PBX Configuration 2 9 System System Options Option 1 PT Operation PT Ring Off Setting 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 1 Ring Pattern Table Option 6 ICM Tone 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO IC...

Page 46: ...le Data Line Security Setting Data Line Security cancels the Call Waiting setting 2 11 5 Data Line Security Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom call if Tone 2 has been selected through personal programming Call Waiting Tone Type Selection If Tone 1 has been selected the same Call Waiting tone will be heard for both trunk call and intercom c...

Page 47: ...Configuration 4 1 1 Extension Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type Feature Guide References 2 10 4 Second Call No...

Page 48: ...xtn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy Extn Extn Extn Conditions Idle Extension Hunting applies to Intercom trunk and doorphone calls to a single destination An extension user can belong to only one idle extension hunting group If all the se...

Page 49: ...nting group any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual References 11 6 PBX Configuration 3 6 Group Extension Hunting Group 11 6 1 PBX Configuration 3 6 Group Extension Hunting Group Member List PT Programming Manual References 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group M...

Page 50: ...o handle incoming calls Calls to the group can be monitored by an extension assigned as a supervisor 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous Programming Item Example for Incoming Call Distribution Group 1 with Diagram A through F in the table are described in the following diagram Group No 1 2 ...

Page 51: ...g in Log out 1 Group Call Distribution 2 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Calls are distributed evenly to a different extension each time a call is received Priority Hunting An idle extension is searched for in the specified order always starting from the same location Ring ...

Page 52: ...can have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied the next incoming call will be held in a queue or will overflow If the ICD Group button is not assigned incoming calls will arrive at the INTERCOM CO or PDN button The mode of ICD Group buttons can b...

Page 53: ...o Answer Miscellaneous 11 5 1 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Member List 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options ICD Group Key Mode PT Programming Manual References 620 Incoming Call Distribution Group Member 621 Incoming Call Distribution Group Delayed Ringing 622 Incoming Call Distribution Group ...

Page 54: ...that received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extension This is known as Automatic Call Distribution ACD Priority Hunting An idle extension is searched for using the preprogrammed order for the group Extn A 1st Priority 2nd Priority 3rd Always starts ...

Page 55: ...ueue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting tone Ring ICD Group Button for Group Call Waiting The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method as follows a Ring The Group Call Waiting featu...

Page 56: ...sions which have the FWD or DND feature set If set to ring the FWD DND settings are ignored 2 3 Call Forwarding FWD Do Not Disturb DND Features The Group Call Waiting feature cannot be used with the VIP Call feature 2 2 2 6 VIP Call and or Wrap up feature 2 2 2 8 Log in Log out To use the VIP Call feature and or Wrap up feature Call Waiting mode on each extension should be off PC Programming Manua...

Page 57: ... 632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features ...

Page 58: ...S 3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme the Forward settings for trunk calls to up to 4 virtual PSs through PT programming Using this feature an extension user can assign his cellular phone to ring with his PT so that he can easily receive trunk calls even when not at hi...

Page 59: ...signed for virtual PSs in the same way as for other extensions The Wrap up time feature and Automatic Log out feature are not available for virtual PSs When forwarding calls to a public trunk system programming selects whether the CLIP number of the calling party or of the virtual PS is sent to the forward destination When calling using a private network the CLIP number of the calling party will a...

Page 60: ...ies to the number of seconds to wait 05 80 If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on Hold Sequence xx Redirects to sequence xx xx applies to the sequence number None Overflow Redirects to the overflow destination None Disconnect Disconnects the line None Queue No Announces the number of calls in the wa...

Page 61: ... the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table Transfer Recall will not occur even if the Transfer Recall time expires Manual Queue Redirection It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry up button If the call is already ringing at an extension it will not be redirected T...

Page 62: ... PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Hurry up PT Programming Manual References 628 Queuing Call Capacity 629 Queuing Hurry up Level 630 Queuing Time Table 631 Sequences in Queuing Time Table 632 Maximum Number of Agents Feature Guide References 2 2 2 7 Overflow Feature 2 30 2 Outgoing Message OGM 2 21 2 Flexible Buttons 6 1 Capacity of Syste...

Page 63: ...t The extension receives the first available call that was received from all the incoming call distribution groups to which it belongs Example Circular Calls have been distributed by DIL DID DDI CLI The number in the circle is the queuing order 1 6 Incoming Call Distribution Group 1 3 5 Incoming Call Distribution Group 2 2 4 Incoming Call Distribution Group 3 Distribution order 1 6 2 4 3 5 Explana...

Page 64: ...ll Distribution Group 3 Distribution order 1 6 2 4 3 5 Explanation Calls are distributed according to the order they were received irrespective of the group distribution order PC Programming Manual References 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options ICD Group Distribution order 64 Feature Guide 2 2 2 Incoming Call Distribution Group Features ...

Page 65: ...ueued in the enabled groups have been distributed the calls queued in the other groups will be distributed according to the set distribution order Example In the call centre incoming call distribution groups 1 and 3 enable the VIP Call mode while incoming call distribution groups 2 and 4 disable the VIP Call mode Circular Calls have been distributed by DIL DID DDI CLI The number in the circle is t...

Page 66: ...P Call mode enabled do not follow the regular distribution order the calls in those groups are distributed in the order of 1 8 4 6 Once all the calls in groups 1 and 3 have been distributed the calls in groups 2 and 4 are distributed in the order they were received PC Programming Manual References 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Miscellaneous VI...

Page 67: ...Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 5 1 4 Time Service The destination can be assigned as follows depending on the above conditions For a b and c 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Overflow Queuing Busy Queuing Busy Destination Day Lunch B...

Page 68: ...the call reached an incoming call distribution group by using the DISA feature 2 16 1 Direct Inward System Access DISA The line is disconnected 2 In all other cases Redirection is ignored and the Overflow timer activates again b If the call arrives through another card Redirection is ignored and the Overflow timer activates again Busy on Busy If a trunk call arrives through the LCOT card a busy to...

Page 69: ...vated manually Not Ready by pressing the Wrap up button Log in Log out and Wrap up Status Example When the incoming call distribution group is in Priority Hunting distribution method Log out Incoming call Log in Ready Ready Ready Not Ready Extn 101 Extn 102 Extn 102 Extn 103 Extn 104 Wrap up Extn 105 Extn 106 Ready Waiting for a call After completing the call Answering a call Wrap up Making a repo...

Page 70: ...en a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 5 2 4 5 Wireless XDP Parallel Mode Automatic Log out A member extension may be logged out automatically if the Unanswered time expires a preprogrammed number of times consecutively The number of consecutive unanswered calls can be assigned for each incoming call distribution group If...

Page 71: ...nsion Flexible Button Type Parameter Selection for Log in Log out Extension Number for Log in Log out 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 8 Wrap up Timer 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Parameter Selection for Log in Log out Extension Number for Log in Log out 19 1 PBX Configuration 11 1 Maintenance Main...

Page 72: ...ongest With Incoming Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT LOG SPRVS Log in Log out Monitor DSS buttons show the status of the corresponding group members Log in Log out Remote Control Pressing a DSS button changes the extension s status as follows Light pa...

Page 73: ...in idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution group it will not change Other Features while in Monitor Mode The supervisor can use other features on the extension making calls pressing the MESSAGE button etc even while in monitor mode When each operation is finished ...

Page 74: ... supervisor can analyse the monitoring result as follows Filter Filters the monitoring result according to Group Agent and Call View Report Displays the filtered monitoring result in a format that is easy to analyse graph file export or print The screen of a user set as an ACD supervisor is displayed as follows There are 2 modes Simple Mode and Standard Mode and the displayed information is differ...

Page 75: ...p Talk Time Total The total talking time of answered calls for the target ICD group HH MM SS Average The average talking time of answered calls for the target ICD group HH MM SS Max The longest talking time of answered calls for the target ICD group HH MM SS Wait Time Wait Time Answered Total The total waiting time of answered calls for the target ICD group HH MM SS Average The average waiting tim...

Page 76: ...in time for the target agent HH MM SS Not ready Time The total not ready time for the target agent HH MM SS Wrap up Time The total wrap up time for the target agent HH MM SS Call Item Description ACD Report Call Report Start Date The start date of the call Start Time The start time of the call HH MM SS End Date The end date of the call End Time The end time of the call HH MM SS Result The processi...

Page 77: ...t The report is exported automatically as a CSV file at specified times Up to 10 schedules can be registered and each one can be enabled or disabled individually The file is exported according to the selected report profile filter settings and the exported file can be saved to a USB memory device connected to the PBX or a NAS If the file exceeds 10 000 lines it is split into separate files of up t...

Page 78: ...mming An SD Memory Card KX NS5134 KX NS5135 KX NS5136 is required to save ACD reports With SD Memory Card 300000 calls Feature Guide References 2 23 2 Room Status Control 2 23 3 Call Billing for Guest Room PC Programming Manual References 8 4 Users ICDG Management 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous 11 5 4 PBX Configuration 3 5 4 Group Incoming Call ...

Page 79: ...destinations 2 3 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 2 3 3 Do Not Disturb DND 3 FWD DND Button Group FWD Button The FWD DND fixed button or a customised flexible button can display the FWD DND setting status of the extension 2 3 4 FWD DND Button Group FWD Button Conditions FWD and DND are set for intercom call...

Page 80: ...nswer within a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls it is possible to set a different destination for each Intercom Calls to Extension Trunk Calls to Extension Forwards to Another Extension Intercom Calls to Extension Available Forwarding Type Forwar...

Page 81: ...feature will not function if that extension is set as the forwarding destination Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone the forwarding extension s phone will continue ringing until the forwarded call is answered at either phone This feature can be enabled for each extension through system programming Even when the ...

Page 82: ...d destination by the FWD No Answer or Busy No Answer feature If a call waits in a queue of an incoming call distribution group and then the call is redirected to the overflow destination by the Queuing Time Table 2 2 2 4 Queuing Feature In the above cases the forwarding counter resets to zero and the call can be forwarded up to four times again from the destination extension described above Origin...

Page 83: ...in an idle extension hunting group Second Line LCD Display Information for ICD Group Redirected Call If an incoming call distribution receives a redirected call the second line of the PT receiving the call can be set to display either of the following information through system programming The extension number and name of the extension or ICD Group that originally received the call The floating ex...

Page 84: ... 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features FWD No Answer Timer Set 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR Call Forward to CO Manager Group Forward Set Optional Device Other Extensions Remote Operation by Other Extension 10 9 PBX Configuration 2 9 System System Options Option 1 PT Fwd DND Extension Status of Mobile Integration FWD NA to CO ...

Page 85: ...5 1 1 Class of Service COS User Manual References 1 6 1 Forwarding Calls Feature Guide 85 2 3 2 Call Forwarding FWD ...

Page 86: ... While searching for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing Busy DND destination If 1 a trunk call via the LCOT card arrives at an extension in DND mode and 2 the Intercept Routing Busy DND destination is not available and 3 there is no available extension ...

Page 87: ...de References 5 1 1 Class of Service COS User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 2 Refusing Incoming Calls Do Not Disturb DND Feature Guide 87 2 3 3 Do Not Disturb DND ...

Page 88: ...low red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call distribution group can be customised on a flexible button Multiple types of Group FWD buttons can be customised on an extension Type Description FWD for Incoming Call Distribution Group Group FWD Intern...

Page 89: ...hen intercom calls are set to be handled differently from trunk calls forward destination DND on off a in idle mode the light patterns of the FWD DND Both button including FWD DND button fixed button and the Group FWD Both button will indicate the setting for either trunk calls or intercom calls but not both b the FWD and DND icons on a PS display reflect the settings for trunk calls only c pressi...

Page 90: ...gs FWD DND 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Group Fwd Both Extension Number for Group Fwd External Extension Number for Group Fwd Internal Feature Guide References 2 21 1 Fixed Buttons 2 21 2 Flexible Buttons User Manual References 3 1 2 Settings on the Programming Mode 90 Feature Guide 2 3 4 FWD DND Button Group FWD Button ...

Page 91: ... off hook 2 4 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a call automatically and establish a hands free conversation 2 4 4 Hands free Answerback At another extension Call Pickup Directed Group A user can pick up a specified extension s call or a call in a specified call pi...

Page 92: ... Answer a call arriving at a Flexible CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are received simultaneously Ringing Line default Answer the longest ringing call at one s telephone simply by going off hook when multiple calls arrive Conditions Prime Line The priority of the incoming call is as follows 1 The call arriving ...

Page 93: ...icking up the call While hearing the busy tone the user can check the caller s information on the LCD The call can be picked up by pressing the same DSS button again Example Outside Party 01 2345 6789 Telephone Company PBX Extn 101 Ringing Extn 102 Colleague Caller s name Caller s number Extension Status DSS button Extn 101 Call Pickup Group Monitor Through call pickup group and extension settings...

Page 94: ...can also pick up a call to a specified extension by pressing the corresponding DSS button This feature is only available when 1 the user s extension is allowed to use this feature through COS programming 2 DSS buttons for extensions or incoming call distribution ICD groups have this feature enabled through system programming and 3 the light pattern of DSS buttons for incoming calls to extensions o...

Page 95: ...ssage of the called extension If an extension belongs to several call pickup groups its user can monitor calls for all call pickup groups However the lowest numbered call pickup group is prioritised Up to 256 extensions can be monitored refer to Call Pickup Group Monitoring in extension settings The caller information will stop being displayed in the following cases When the PT becomes active from...

Page 96: ...Key DSS key mode for Incoming Call DSS Key Call Pick up by DSS key for Direct Incoming Call DSS Key Call Pick up by DSS key for ICD Group Call DSS Key Caller Information Display before Call Pick up 11 3 PBX Configuration 3 3 Group Call Pickup Group 11 3 1 PBX Configuration 3 3 Group Call Pickup Group All Setting Main Call Pickup Group Monitor Feature 12 1 1 PBX Configuration 4 1 1 Extension Wired ...

Page 97: ...User Manual References 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Feature Guide 97 2 4 3 Call Pickup ...

Page 98: ... from an extension that placed a trunk call on Consultation Hold can be treated by this feature as either intercom calls or trunk calls depending on system programming If treated as intercom calls the call will be established immediately When transferring a call from an analogue trunk users are strongly recommended to perform a screened transfer so that the outside caller is not automatically conn...

Page 99: ...for Transferred Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 5 Automatic Answer for CO Call Option 6 Forced Automatic Answer Feature Guide References 2 5 3 Intercom Call 5 1 1 Class of Service COS User Manual References 1 3 2 Answering Hands free Hands free Answerback Feature Guide 99 2 4 4 Hands free Answerback ...

Page 100: ...ialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 2 6 4 Speed Dialling Personal System In this case the extension will enter into the personal programming mode automatically so that a name can be assigned for the stored number User Manual References 3 1 2 Settings on the Programming Mode 100 Featur...

Page 101: ...SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time period b After a digit is dialled if subsequent digits are not dialled within a preprogrammed time period PC Programming Manual References 6 14 Tool UT Option Setting 10 3 PBX Configuration 2 3 System Timer...

Page 102: ...ng the calling party talks to the user immediately after a confirmation tone Denying voice calling can also be selected Alternate Calling Ring Voice A caller can change the called party s preset call receiving method ring tone or voice temporarily By doing so ring calling is switched to voice calling or vice versa at the called party The called party may deny voice calling PDN SDN It is not possib...

Page 103: ...ming Manual References 003 Extension Number 004 Extension Name Feature Guide References 2 21 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice 1 14 2 Using the Directories 3 1 2 Settings on the Programming Mode Feature Guide 103 2 5 3 Intercom Call ...

Page 104: ...billing purposes 2 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 2 5 4 4 Dial Type Selection Pause Insertion A user can insert a preprogrammed Pause time into a dialling number by pressing the PAUSE button or it is automatically inserted between the user dialled code e g Host PBX Access code or Special Carrie...

Page 105: ...n Dial Lock 2 7 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location identification number 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP The CLIP number assigned to the extension will be sent regardless of the settings such as CLIR or CLIP number assigned to an ISDN port to b...

Page 106: ... only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and a reorder tone is heard However if an account code is entered after there is no longer a reorder tone the call will not be stored in the SMDR record If more than one account code is entered the code entered last is printed out ...

Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features ...

Page 108: ...at the user can access special services such as computer accessed long distance calling or voice mail services To switch to DTMF mode wait for a preprogrammed time period Default five seconds after the trunk is connected or press This feature works only on trunks set to Pulse mode DTMF mode cannot be changed to Pulse mode It is possible to select the pulse rate for a trunk port that has been set t...

Page 109: ... disabled the total duration of the call is not accurately recognised by the PBX The duration of a call can be verified on SMDR using this feature 2 22 1 1 Station Message Detail Recording SMDR It is possible to select whether the PBX detects the reverse signal for outgoing trunk calls only or for both outgoing and incoming trunk calls or for no trunk calls detection disabled through system progra...

Page 110: ...ning the trunk to in service status once a loop current is detected An extension assigned as the manager can manually change the trunk back to in service status Trunk status changes are recorded in the error log of the PBX Busy Out status is maintained even when the PBX is reset Busy Out status is cleared when a call is successfully received i e a loop current is detected on that trunk the S CO bu...

Page 111: ...rrier Access code 2 5 4 9 Special Carrier Access Code c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial Tone Waiting code is dialled after seizing a trunk a preprogrammed number of pauses are inserted after the code ARS A pause is not automatically inserted between the user dialled access code and the...

Page 112: ...n a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 2 5 4 7 Pause Insertion Example Dials 9 0 01 23 4567 Idle Line Access No Telephone No Host PBX Access Code Outside Party 01 23 4567 Extn 101 Extn 102 TRG1 Telephone Company Host PBX PBX Dials 9 101 Idle Line Access No 9 Idle Line Access...

Page 113: ... only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assigned as the Host PBX Access code All local calls e g calls that do not require a 0 to be dialled first are treated as extensions of the telephone company and do not get recorded on SMDR because in this case this PBX recognises th...

Page 114: ...Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 2 8 1 Automatic Route Selection ARS If this PBX is installed behind an existing host PBX A Special Carrier Access code and a Host PBX Access code should be assigned separately these codes cannot be assigned together as one code 2 5 4 8 Host PBX Acces...

Page 115: ...g calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 2 5 5 2 Line Preference Outgoing Trunk Access A user can select the Trunk Access method every time he makes a trunk call 2 5 5 3 Trunk Access Feature Guide 115 2 5 5 Seizing a Line Features ...

Page 116: ...atically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can override the preset Line Preference temporarily by pressing the desired Line Access button or Memory Dialling button e g One touch Dialling before going off hook To select Idle Line Preference the trunk groups available to the extension should be programmed on ...

Page 117: ... is possible to assign the same trunk to the S CO button and to a G CO button the same trunk group to more than one G CO button more than one L CO button Dialling the Trunk Access number selects a CO button in the following order S CO G CO L CO Direct Trunk Access Pressing an idle CO button automatically switches on the hands free operation mode and allows a user to use On hook Dialling The user n...

Page 118: ...in Features Idle Line Access Local Access Trunk Group Access Single CO Line Access 10 7 2 PBX Configuration 2 7 2 System Class of Service External Call Block 11 1 1 PBX Configuration 3 1 1 Group Trunk Group TRG Settings Main Line Hunting Order 11 1 2 PBX Configuration 3 1 2 Group Trunk Group Local Access Priority 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Paramet...

Page 119: ...t Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 2 6 4 Speed Dialling Personal System System System Programming 2 6 4 Speed Dialling Personal System Quick Dialling System Programming PC Programming only 2 6 5 Quick Dialling Hot Line Personal Programming Personal Operation with the Feature Number System Pr...

Page 120: ... One touch Dialling 2 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in system personal programming mode Secret Dialling Example When storing the number 9 123 456 7890 and concealing the telephone number 123 456 7890 Enter INTERCOM 9 1 2 3 4 5 6 7 8 9 0 INTERCOM Note It is possible to store a Memory Dialling feature number at the beginning of th...

Page 121: ...eard Conditions One touch Dialling Button A flexible button can be customised as a One touch Dialling button Full One touch Dialling There is no need to go off hook before pressing the One touch Dialling button PC Programming Manual References 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 12 1 4 PBX Configuration 4 1 4 Extensi...

Page 122: ...ng TIE connections is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be performed several times without having to go on hook Outgoing Call Log Display by REDIAL Button Pressing the REDIAL button on a display PT while on hook can display the Outgoing Call Log System programming is required for this operation If the Outgoing Call Log is used...

Page 123: ...lay PT s LCD If the mode to save digits dialled after connection is enabled all digits including the automatically entered P for pause dialled up until the end of the call must be registered in the Personal System Speed Dialling entry to enable this feature PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Automatic Redial Repeat Counter Autom...

Page 124: ...tion CNIP CONP by QSIG If a recall feature or a transfer feature is used the name registered to the Personal System Speed Dialling entry will no longer be displayed on a display PT s LCD Personal Speed Dialling Display Lock An extension user can lock the Personal Speed Dialling number display to prevent the numbers from being viewed at any extension through personal programming Display Lock In thi...

Page 125: ...PBX Configuration 6 1 Feature System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant Extension Directory PT Programming Manual References 001 System Speed Dialling Number 002 System Speed Dialling Name 509 TRS Barring Level for System Speed Dialling Feature Guide References 6 1 Capacity of System Resources User Manual References 1 2 ...

Page 126: ...02 5 3016 Room Service Quick Dialling 03 2011 90123456789 Another Branch It is possible to use Quick Dialling to make a trunk call via an extension at another site in a One look network when the PBX is in Break mode 5 1 4 Time Service System programming at each site performed from the Master unit is required to enable this feature This feature is not available when calling extensions at your own s...

Page 127: ...g dialled Conditions Capable Telephone PT SLT and PS PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Dial Hot Line Pickup Dial Start s 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Hot Line Pickup Dial Program Set Cancel 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 2 Pickup Dial Set ...

Page 128: ...AGE button is programmed by default to call back a caller who left a message waiting indication However the MESSAGE button can be programmed to perform other features The eight One touch buttons have no default setting Conditions The KX T7710 has two modes NORMAL mode and PBX mode selected by a switch on the telephone This feature is available only when the KX T7710 is in the PBX mode This feature...

Page 129: ...ainst the applicable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that are exceptions to the denied codes These numbers are defined as exception codes TRS Barring Override by System Speed Dialling If the call is made using System Speed Dialling the call can override th...

Page 130: ...alls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also make cellular phone long distance local calls A level 3 user cannot make international cellular phone calls apart from to the boss s cellular phone but can make long distance local calls A level 4 user cannot make any internati...

Page 131: ...ht 1 1 1 1 6 1 2 2 2 2 6 1 1 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Override by System Speed Dialling Feature Guide 131 2 7 1 Toll Restriction TRS Call Barring Barring ...

Page 132: ...g level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming it is possible to select a different method of TRS Barring With this method each level has its own separate set of denied codes and exception codes which are only applied to that level 15 5 PBX Configuration 7 ...

Page 133: ...e Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international calls to the country where the factory is located and can also make cellular phone long distance local calls A level 3 user can only make cellular phone calls to the company cellular phone and can also make any international lo...

Page 134: ...calls which could be possible through certain telephone company exchanges 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check for Dial It is programmable whether TRS Barring checks the digits dialled after the External Feature Access during a trunk call 2 11 7 External Feature Access EFA 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check after EFA Host PBX Access Code Special Carrier Access...

Page 135: ...nt 3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 2 7 5 Walking COS 2 7 6 Verification Code Entry 5 Extension Dial Lock PC Programming Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings TRS TRS Level Day Lunch Break Night TRS Level for System Speed Dialling 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension S...

Page 136: ...Personal System 2 7 3 Extension Dial Lock 2 8 1 Automatic Route Selection ARS 5 1 1 Class of Service COS 5 1 4 Time Service 6 1 Capacity of System Resources 136 Feature Guide 2 7 1 Toll Restriction TRS Call Barring Barring ...

Page 137: ...f the extension user not the extension that the call was made on 2 7 5 Walking COS ISDN Advice of Charge AOC service is required for this feature It is possible to select whether to disconnect the line disconnect mode after a warning tone or only to send a warning tone when the amount of the call charge reaches the preprogrammed limit during a conversation When multiple extension users are using t...

Page 138: ...user the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also known as Remote Station Lock Control TRS Barring Level COS programming determines the TRS Barring level for Extension Dial Lock PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Ex...

Page 139: ... only applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring button A flexible button can be customised as the Toll Restriction Call Barring button PC Programming Manual References 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type P...

Page 140: ...specified extension is applied 2 8 1 Automatic Route Selection ARS the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used 2 22 1 1 Station Message Detail Recording SMDR Walking COS is also available through DISA 2 16 1 Direct Inward System Access DISA Extension PIN An extension personal identification number PIN is req...

Page 141: ...irect Inward System Access DISA 5 1 1 Class of Service COS User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting Feature Guide 141 2 7 5 Walking COS ...

Page 142: ...ed Billing code of the specified extension is applied 2 8 1 Automatic Route Selection ARS verification code is recorded on SMDR as the call originator instead of the extension number of the actual extension used 2 22 1 1 Station Message Detail Recording SMDR Verification Code Entry through DISA This feature is also available through DISA 2 16 1 Direct Inward System Access DISA Verification Code PI...

Page 143: ...6 1 System Numbering Plan Main Features User Remote Operation Walking COS Verification Code 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 1 ARS Itemised Code Option 3 Charge Limit 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 1 ARS Itemised Code Option 3 Charge Limit 14 3 PBX Configuration 6 3 Feature Verification Code PT P...

Page 144: ...ends a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the trunk Yes No Is the carrier found in the appropriate time block Yes Is the dialled number found in the Leading Number Exception Table No Yes default Yes Is normal Trunk Access allowed Because all trunk...

Page 145: ...umber of digits of dialled number excluding a leading number 16 2 PBX Configuration 8 2 ARS Leading Number Leading Number 16 2 PBX Configuration 8 2 ARS Leading Number Additional Number of Digits 16 2 PBX Configuration 8 2 ARS Leading Number Routing Plan Number ARS Leading Number Table Location No 0001 0002 0003 Routing Plan Table No 1 4 5 Additional Remain No of Digits 7 0 5 3 Leading No 039 03 0...

Page 146: ...priority in each time block The carrier is selected in the entry order the order in which entries are listed 16 4 PBX Configuration 8 4 ARS Routing Plan Priority ARS Routing Plan Table 9 00 12 00 15 00 21 00 9 00 12 00 15 00 21 00 1 A telecom 1 A telecom 1 A telecom 3 C telecom 3 C telecom 3 C telecom 3 C telecom 3 C telecom Time A Time B Time C Time D Time A Time B Time C Time D SUN SAT Time Tabl...

Page 147: ... 1 7 5 11 XYZ 12 4 None None 6 10 12 4 6 10 16 5 PBX Configuration 8 5 ARS Carrier TRG Priority 16 5 PBX Configuration 8 5 ARS Carrier TRG 01 TRG 64 Modify Command 12 Assign the commands to modify the dialled number to access the carrier 16 5 PBX Configuration 8 5 ARS Carrier Carrier Modify Command CLIP Table No 16 Assign the CLIP number for the carrier CLIP numbers are assigned according to the C...

Page 148: ...ically according to the following settings 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings CLIP CLIP ID 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings CLIP CLIP ID 6 Optional Assignment Authorisation Code for a Tenant 13 An Authorisation code can be assigned for each carrier and each tenant 16 5 PBX Configuration 8 5 ARS Carrier Authorisati...

Page 149: ...llowing ARS data to the PBX using PC programming 2 ARS Leading Number Exception Table 3 ARS Leading Number Table 4 ARS Routing Plan Table 6 6 Tool Import 6 7 Tool Export This is useful when a carrier has changed the call charge and the updated data can be used for multiple customers A TRS Barring check is done before ARS is applied 2 7 1 Toll Restriction TRS Call Barring Barring PC Programming Man...

Page 150: ...outing Plan Table 1 16 347 ARS Routing Plan Table 1 48 350 ARS Carrier Name 351 ARS Trunk Group for Carrier Access 352 ARS Removed Number of Digits for Carrier Access 353 ARS Carrier Access Code Feature Guide References 6 1 Capacity of System Resources 150 Feature Guide 2 8 1 Automatic Route Selection ARS ...

Page 151: ... and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions secretaries can make calls for PDN extensions bosses on the SDN button For example a boss can ask a secretary to make a call and put the call on hold after which the boss can retrieve the held call Thro...

Page 152: ...nsultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call is on hold by a corresponding SDN extension A call is on hold by the corresponding PDN extension or another corresponding SDN extension Rapid red flashing A call is arriving at an Incoming Call Distri...

Page 153: ... Boss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow Red Flashing 4 The Call Held by Ext 103 is Answered by Ext 101 SDN buttons Off Extn 103 Off Extn 102 Extn 101 Boss PDN buttons Off Off Green On Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Ex...

Page 154: ...PDN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least three PDN buttons Through COS programming it is possible to select whether extensions can create SDN buttons on their own extensions using PT programming Up to eight different extensions can assign S...

Page 155: ...ment OHCA 2 10 4 4 Whisper OHCA Alternate Calling Ring Voice It is not possible to temporarily change the called party s preset call receiving method ring tone or voice when calling a PDN extension unless the call is made using a corresponding SDN button 2 5 3 Intercom Call Through system programming it is possible to force an extension to become idle the SP PHONE button light will turn off when a...

Page 156: ...tension Portable Station Extension Settings Option 9 PDN Delayed Ringing 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Parameter Selection for SDN Extension Number for SDN 12 3 PBX Configuration 4 3 Extension DSS Console Feature Guide References 2 2 2 2 Group Call Distribution 2 21 3 LED Indication 5 1 1 Class of Service COS 6 1 Capacity of System Resources User Ma...

Page 157: ...he extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple extension users can set this feature to one trunk simultaneously However a maximum of four extension users can set this feature to one extension Callback ringing will be sent to extensions in the order that the feature was set In other words the extension that ...

Page 158: ...y extension is in one of the following conditions a Executive Busy Override Deny or Data Line Security 2 11 5 Data Line Security has been set b While being monitored by another extension 2 10 3 Call Monitor c While receiving OHCA 2 10 4 3 Off hook Call Announcement OHCA 2 10 4 4 Whisper OHCA d During a Conference call 2 14 Conference Features e During a doorphone call 2 18 1 Doorphone Call f While...

Page 159: ...n 3 Executive Override Deny PT Programming Manual References 505 Executive Busy Override 506 Executive Busy Override Deny Feature Guide References 5 1 1 Class of Service COS User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny Feature Guide 159 2 10 2 Executive Busy Override ...

Page 160: ...ures d During a doorphone call 2 18 1 Doorphone Call e While Live Call Screening LCS is activated 3 2 2 16 Live Call Screening LCS f During Consultation Hold g When using a sub extension in wireless XDP parallel mode 5 2 4 5 Wireless XDP Parallel Mode This feature stops when the busy extension user presses the following buttons during a conversation 2 21 1 Fixed Buttons and 2 21 2 Flexible Buttons...

Page 161: ...nitored if the user performing Call Monitoring is connected via QSIG TIE PC Programming Manual References 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature Call Monitor 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Executive Call Monitor 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 2 Data Mode Option 3 Executive O...

Page 162: ... Waiting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cases the Call Waiting tone will be sent to the called extension Calling Extension s OHCA COS Mode Called Extension s Call Waiting Mode OFF ON Cancel Call Waiting Tone OHCA Whisper OHCA Disable Call Wai...

Page 163: ...iting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 163 2 10 4 Second Call Notification to Busy Extension ...

Page 164: ...s 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option C Waiting with Headset 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type C Waiting with Headset 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous Caller ID Visual Caller ID Display s 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND ...

Page 165: ... The Call Waiting tone is sent to the called extension 2 10 4 2 Call Waiting Tone While an extension is receiving OHCA if the extension user places the current trunk call on hold or transfers the current intercom call or trunk call OHCA will become disabled and the calling extension will start to hear a ringback tone While an extension is receiving OHCA if the extension user places the current int...

Page 166: ...0 series telephone or an IP PT but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The voice may be heard by the other party When a non IP extension is connected to a non IP trunk and the extension receives Whisper OHCA Whisper OHCA will not function The extension user will hear the Cal...

Page 167: ...User Manual References 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 167 2 10 4 Second Call Notification to Busy Extension ...

Page 168: ...th the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Tone Length Reorder Tone for PT Hands free s 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 4 LCS Answer Mode 168 Feature Guide ...

Page 169: ...Telephones KX DT300 series KX DT500 series KX T7600 series KX T7500 series display PTs only KX T7400 series display PTs only KX NT series To enable this feature system programming is required If disabled hands free conversation is performed instead User Manual References 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor Feature Guide 169 2 11 2 Off hook Monitor ...

Page 170: ...y with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions This feature is available with all PTs that have the AUTO ANS MUTE button User Manual References 1 4 6 Mute 170 Feature Guide 2 11 3 Mute ...

Page 171: ...ossible to answer an incoming call by pressing an Answer button While hearing the Call Waiting tone during a conversation pressing an Answer button enables one to answer the second call by placing the current call on hold Pressing a Release button enables one to disconnect the line during or after conversation or to complete a Call Transfer It is possible to switch from headset mode to hands free ...

Page 172: ...hine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Data Line Security Set Cancel 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 2 Data Mode User Manual References 1 9 9 Pro...

Page 173: ...nk port This feature outputs an SMDR call record 2 22 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the TRS Barring level 2 7 1 Toll Restriction TRS Call Barring Barring again The Terminate feature will be performed when pressing the FLASH RECALL button regardless of the mode that the FLASH RECALL button has been set to in the following si...

Page 174: ...Feature Guide References 2 21 2 Flexible Buttons 174 Feature Guide 2 11 6 Flash Recall Terminate ...

Page 175: ...arty is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party are connected to the extension using separate lines PC Programming Manual References 9 24 PBX Configu...

Page 176: ...med call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected after the third tone After the call has ended the extension user cannot make further trunk calls until the charge limit has been increased or cleared by an extension assigned as a manager 2 7 2 Budget Management Dialling Digit Restriction d...

Page 177: ...sabled as automatic end of call detection cannot be performed For SIP Extension users the line will be disconnected without hearing any warning tones when the trunk call limitation expires Logical Partitioning When Logical Partitioning is enabled the following types of calls are restricted 1 Legacy trunk and IP trunk calls Restricted PBX Legacy Trunk IP Trunk 2 TIE to trunk calls PBX TIE to trunk ...

Page 178: ...ed Extension PBX Legacy Trunk IP Trunk Conference 5 Calls to an outside line legacy or IP trunk that cross over a One look network and the area ID is different for each PBX PBX B Area ID b Outside call over One look network Restricted Extension PBX A Area ID a One look network connection Legacy Trunk IP Trunk 178 Feature Guide 2 11 8 Trunk Call Limitation ...

Page 179: ...ontrol Log 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Main Area ID for logical partition 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR Extension CO Line Call Duration Limit 10 9 PBX Configuration 2 9 System System Options Option 2 Extension CO Call Limitation For Incoming Call 10 9 PBX Configuration 2 9 System System Options Option 2 Applying ...

Page 180: ... to CPC it is recommended not to enable CPC signal detection on outgoing trunk calls If a CPC signal is detected during a Conference call 2 14 2 Conference that line is disconnected but the remaining parties stay connected If a CPC signal is detected during a call between a caller using the DISA feature 2 16 1 Direct Inward System Access DISA and an extension or an outside party the line is discon...

Page 181: ...r Hybrid port Unlike parallel mode each telephone can act as a completely different extension with its own extension number 5 2 6 Extension Port Configuration DPT SLT PBX SLT DPT Extn 101 Extn 105 Digital XDP Digital XDP involves the connection of a DPT to a DPT that is connected to a DPT port or Super Hybrid port The DPT that is connected directly to the PBX is called the master DPT and the DPT c...

Page 182: ...he mode the SLT can be connected directly to the XDP port of the DPT or to a modular T adapter with the DPT When in parallel mode it is programmable whether the SLT rings for incoming calls Ring on Both telephones ring except when the PT is in Hands free Answerback mode 2 4 4 Hands free Answerback or voice calling mode Alternate Receiving Ring Voice 2 5 3 Intercom Call Ring off Only the PT rings H...

Page 183: ...nnected DPT DPT SLT When an SLT is connected to the slave DPT in parallel mode the SLT works as the parallel extension of the master DPT Installation Manual References 2 3 3 System Capacity 4 8 2 Parallel Connection of the Extensions 4 8 3 Digital EXtra Device Port Digital XDP Connection PC Programming Manual References 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type XDP...

Page 184: ...tion extension number extension Name CLIP CNIP of the paired main extension number is used When an incoming call is received at a one numbered extension the behaviour differs depending on the type of telephone as follows KX NT series DPT If the main extension is busy and there is a flexible button available to receive the call the call waiting feature can function If the main extension cannot rece...

Page 185: ...Bearer BGM On Off LCS On Off For features such as Hold Recall that call the extension back and are set at the extension the callback is received only at the main or sub extension that set the feature When features such as Transfer Recall redirect a call back to the originating extension the call is received at the extension number of the main extension paired main extension number and both the mai...

Page 186: ...ent Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the originator can replace the handset Call Transfer with Announcement is also known as Call Transfer Screened Call Transfer without Announcement is also known as Call Transfer Unscreened 186 Feature Guide 2...

Page 187: ...irst transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group centralised VM UM group or VM group The set extension ICD group centralised VM UM group or VM group is memorised as the Transfer Recall destination Yes Is the recall destination an extension ICD group UM group or VM group The set extension ICD group UM group o...

Page 188: ...ne touch Transfer can be performed by pressing a One touch Dialling button that has been assigned the TRANSFER command and the telephone number of the transfer destination This is useful for transferring calls to an outside destination 2 6 Memory Dialling Features Automatic Transfer by SDN Button or DSS Button Pressing an SDN button or DSS button during a conversation with an extension or outside ...

Page 189: ...n w o BSS Operation 10 9 PBX Configuration 2 9 System System Options Option 4 DSS Key Automatic Transfer for Extension Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 1 Transfer Recall Destination 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 1 Transfer Recall Destination PT Programming Manual References 201 Transfer Rec...

Page 190: ...ack tone the transferred call is connected directly to the destination Conditions General The availability of this feature depends on the SIP service provider Since the SIP service provider takes control of the transfer the transferred call cannot be returned to the PBX for further handling even if the transfer fails Blind Transfer ISDN extensions and SIP extensions cannot use this feature This fe...

Page 191: ... in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Recall activates Automatic Call Hold A PT user can be programmed holding of the current call when pressing another CO ICD Group INTERCOM PDN button through system programming If this feature is not enab...

Page 192: ...LT choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder tone is heard instead of a dial tone If a call is not terminated after going on hook the above cases occur To avoid these problems choose Mode 2 Mode 3 or Mode 4 Every call will be terminated unless the Hold feature number is entered after f...

Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold ...

Page 194: ...ble button can be customised as the Call Park button It shows the current status of the preset parking zone as follows Light pattern Status Slow red flashing Parked in the preset parking zone Off No parked call Call Park Automatic Park Zone Button Pressing the Call Park Automatic Park Zone button parks a call in an idle parking zone automatically A flexible button can be customised as the Call Par...

Page 195: ...Call Park Optional Parameter or Ringing Tone Type Number for Call Park Feature Guide References 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call Feature Guide 195 2 13 2 Call Park ...

Page 196: ...ion is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party are connected to the extension using separate lines When the extension user is having a conversation with one party the other ...

Page 197: ... to use for Music on Hold Conditions General Hardware Requirement User supplied music source when an external music source is assigned Volume Control It is possible to change the volume of an internal and or external music source For tenants the type of call determines which tenant s music source is used as follows Type Music Source Incoming Intercom Calls Outgoing Calls Selected based on the tena...

Page 198: ...in in future Refer to 5 2 3 System Control MOH Status Backup in the PC Programming Manual Installation Manual References 4 10 Connection of Peripherals PC Programming Manual References 5 2 System Control MOH 10 2 PBX Configuration 2 2 System Operator BGM 10 11 1 PBX Configuration 2 11 1 System Audio Gain Paging MOH Internal MOH MOH1 2 Music On Hold 1 2 PT Programming Manual References 711 Music on...

Page 199: ...um of 8 parties When conference members are non IP extensions e g DPTs or SLTs and when the conference call is made on non IP trunks e g analogue ISDN a DSP card is not required The maximum number of parties that can be engaged in conference calls simultaneously is 32 parties or 96 parties when a DSP card is installed It is possible to select which of the following devices to use when making a con...

Page 200: ... warning tone the callback ringing will continue to be heard at the Unattended Conference originator s extension and the Disconnect Timer begins 4 When the disconnect Timer expires the conference is disconnected If the Unattended Conference originator returns to the conference before the line is disconnected all timers are cleared If the originator of a conference with two trunks leaves the confer...

Page 201: ...e 10 9 PBX Configuration 2 9 System System Options Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Feature Guide References 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 4...

Page 202: ...n Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 2 11 5 Data Line Security and Executive Busy Override Deny 2 10 2 Executive Busy Override PC Programming Manual References 10 9 PBX Configuration 2 9 System System Options Option 1 PT Operation Privacy Release by SCO key 12 1 4 PBX Configuration 4 1 4 Extensi...

Page 203: ...t Mode call can enable their own ability to speak by pressing any of their dial keys during the Broadcast Mode announcement This feature can be disabled through system programming Broadcast Mode can be used to broadcast an announcement to multiple PS users With Automatic Answer enabled the PS users will all hear the announcement through their headset or the PS s hands free speaker Then any PS user...

Page 204: ...signed to each group The available destinations as members of the conference group are as follows Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension ü PS ü Incoming Call Distribution Group PS Ring Group UM Group VM Group DTMF DPT External Pager TAFAS DISA Analogue ISDN Remote Maintenance Idle Line Access no Phone no ü Trunk Group Access no Trunk Group no Phone no ü Other ...

Page 205: ...of a conference group call goes on hook the call ends and all participating members will be disconnected The conference group call will reach a member extension regardless of settings such as Call Forwarding except DND If a member extension is busy and has Call Waiting for trunk calls activated when a conference group call is made a call waiting tone will be sent to the extension For members who u...

Page 206: ...s Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 11 9 PBX Configuration 3 9 Group Conference Group Broadcast Mode Ability to Talk Automatic Answer w o Extension Setting 11 9 1 PBX Configuration 3 9 Group Conference Group Member List Feature Guide References 2 4 4 Hands free Answerback 6 1 Capacity of System Resources User Manual References 1 7 3 Making a Confer...

Page 207: ...o Dial after DISA answers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each DISA AA number can be assigned for each message It is also possible to assign other DISA floating extension numbers as the destination Multistep DISA AA Service If the caller dials a second digit wi...

Page 208: ...ure number verification code verification code PIN After changing mode the new mode remains in force for the duration of the call DISA Intercept Routing Busy If the first destination called by the outside party is busy the call is redirected as follows a The call is redirected to the Intercept Routing Busy destination assigned to the first destination b If an Intercept Routing Busy destination is ...

Page 209: ... the settings of the specified extension Intercom call TIE line call Trunk call Call Forwarding FWD Do Not Disturb DND setting 2 3 Call Forwarding FWD Do Not Disturb DND Features Incoming Call Distribution Group Log in Log out 2 2 2 8 Log in Log out Absent Message setting 2 20 2 Absent Message Extension Dial Lock 2 7 3 Extension Dial Lock Time Service Switching Mode 5 1 4 Time Service Note When ma...

Page 210: ...all after modification according to the Caller ID table is 12341115678 the call originator is recognised as extension 200 and the Walking COS feature is automatically activated System programming is required to enable this feature SMDR The call information for DISA is recorded as the one of the DISA floating extension numbers 2 22 1 1 Station Message Detail Recording SMDR 210 Feature Guide 2 16 1 ...

Page 211: ...s the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answering expires DISA Delayed Answer time expires DISA Second Digit Time for Automated Attendant expires No What method is assigned for DISA Intercept Routing No Dial Operator Disable AA 0 AA 9 The call i...

Page 212: ...inued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destination answer the call Does the destination answer the call No Yes The call is established The call is disconnected E E Does the caller press while hearing a ringback tone Call...

Page 213: ...er of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs extension PINs secret c Selecting complex random PINs that cannot be easily guessed d Changing PINs regularly Maximum simultaneous OGM Channel If no DSP card is installed the maximum number of simultaneous OGM cha...

Page 214: ...ammed time period and preprogrammed number of times 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA CO to CO Call Prolong Counter DISA CO to CO Call Prolong Time x60s Automatic DISA Activation DISA can be set through system programming to automatically activate for the following types of trunk to trunk call to enable detection of the end of the call When a trunk ca...

Page 215: ...tion outgoing dial completion is considered as answering If the destination trunk supports End of Call Detection screened transfer is available If the transferring party dials while talking to the called party the call can be put back on consultation hold If the destination trunk does not support End of Call Detection the call is transferred unscreened DISA Call Transfer to Outside User When a cal...

Page 216: ...o set the DISA Reorder Tone Duration time This specifies the length of time that a reorder tone will be sent to the caller When the timer expires the call will be disconnected Call Retry is possible during the DISA Reorder Tone Duration time 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA Reorder Tone Duration s Call Deny Extensions can deny DISA calls on a COS bas...

Page 217: ...figuration 2 7 1 System Class of Service COS Settings Optional Device Other Extensions Accept the Call from DISA 11 1 1 PBX Configuration 3 1 1 Group Trunk Group TRG Settings Tone Detection DISA Tone Detection Silence Tone Detection DISA Tone Detection Continuous Tone Detection DISA Tone Detection Cyclic 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept Destinat...

Page 218: ...t Disturb DND Features 5 1 1 Class of Service COS 5 5 8 Floating Extension User Manual References 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting 218 Feature Guide 2 16 1 Direct Inward System Access DISA ...

Page 219: ...no Trunk Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code 1 A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TIE line A virtual PS can be specified as the destination of fax calls Then the extension number of the fax machine at the other PBX can be specified as the FWD ALL Calls destination for calls to t...

Page 220: ...13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Fax Extension Feature Guide References 2 16 1 Direct Inward System Access DISA 220 Feature Guide 2 16 2 Automatic Fax Transfer ...

Page 221: ...oice messages for extensions with a maximum total recording time of 120 minutes can be recorded to the System Memory This memory is shared between the message boxes of all extensions assigned to that memory You can use the SVM feature and OGM feature at the same time using the SVM OGM Block on the MPR Card There are 2 channels for both the SVM feature and OGM feature The outgoing message OGM can b...

Page 222: ...e for a certain time mode and the normal greeting message have been recorded callers will hear the greeting message for that time mode However if no greeting message has been recorded for a certain time mode the normal greeting message will be played instead If neither the normal greeting message nor the greeting message for a certain time mode have been recorded incoming calls will not be redirec...

Page 223: ...feature to for example record a greeting message in a message box for an Incoming Call Distribution ICD Group as described below In addition if the user s telephone has a Message button for another extension the user can easily access the message box of that extension and listen to the voice messages left by callers Message Box for Incoming Call Distribution ICD Group When a call is redirected to ...

Page 224: ...l hear a notification tone Voice message recording will stop when a a caller hangs up b the recording time for the voice message reaches the preprogrammed limit 120 seconds c the recording space reaches the limit In cases b and c the caller will hear a notification tone and the line will be disconnected New voice messages cannot be recorded in a message box when a the total recording time or numbe...

Page 225: ...he Call Forwarding by QSIG feature 4 3 4 4 Call Transfer CT by QSIG PC Programming Manual References 6 16 1 Tool SVM Simplified Voice Message Delete All Recording 6 16 2 Tool SVM Simplified Voice Message Check Current Usage 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous SVM Recording Time s SVM Dial Tone Continuous Time s 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main F...

Page 226: ...g Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 5 1 2 Group Example Extension User Group 1 Paging Group 01 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension User Group 3 Extn 104 Extn 105 Pager 1 Paging Group 02 Paging Group 03 Pager 2 Programming Example Paging Group N...

Page 227: ...Ts and the external pagers can be changed through system programming Paging DND When DND 2 3 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension receives paging through system programming PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Group Paging Group Paging Answer Paging Deny Set Cancel 10 9 PBX Configurat...

Page 228: ...User Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 228 Feature Guide 2 17 1 Paging ...

Page 229: ...t floating extension number depends on the value specified for Numbering Plan in Easy Setup Refer to 5 4 1 Easy Setup Wizard in the Installation Manual Installation Manual References 4 10 Connection of Peripherals 5 4 1 Easy Setup Wizard PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features TAFAS Answer 10 11 1 PBX Configuration 2 11 1 System Audio Gai...

Page 230: ...is cancelled Call Duration The call duration can be restricted by a system timer If the timer expires the call will be disconnected Door Open While engaged on a doorphone call the extension user can unlock the door to let the visitor in 2 18 2 Door Open A doorphone number can be referenced for each doorphone port For KX UT670 users The video feed from a network camera can be displayed on the telep...

Page 231: ...m Options Option 3 Confirmation Tone Tone 1 Called by Voice 13 1 PBX Configuration 5 1 Optional Device Doorphone PT Programming Manual References 720 Doorphone Call Destination 729 Doorphone Number Reference User Manual References 1 11 1 If a Doorphone Door Opener is Connected Feature Guide 231 2 18 1 Doorphone Call ...

Page 232: ...t is recommended that Door Open Duration be set to 2 seconds Installation Manual References 4 7 1 DPH2 Card KX NS5162 4 9 Connecting to a Doorphone Door Opener and or External Sensor PC Programming Manual References 9 34 PBX Configuration 1 1 Configuration Slot Card Property DOORPHONE Card For Output Device Type 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf Doorphone ...

Page 233: ...sensor call is not answered within a specified time the call will be cancelled It is possible to set a different ring tone pattern for calls received from each external sensor to distinguish between them Also an e mail can be sent to a specified e mail address when the external sensor detects alarm For more detail information refer to 5 4 3 E mail Notification of Sensor Alarm Conditions Hardware R...

Page 234: ...0 2 Executive Busy Override Sensor call information is output on SMDR Installation Manual References 4 7 1 DPH2 Card KX NS5162 4 9 Connecting to a Doorphone Door Opener and or External Sensor PC Programming Manual References 9 34 PBX Configuration 1 1 Configuration Slot Card Property DOORPHONE Card For Sensor Input Signal Decision Time For Sensor Input Signal Detection Reopening Time 10 3 PBX Conf...

Page 235: ... the manufacturer of a device before installing it Each external relay port has a COS assigned This and the COS of an extension determine the extension users who can use External Relay Control The length of time that a relay is turned on can be specified separately for each relay through system programming If the same or another extension tries to access an external relay that has already been swi...

Page 236: ...ypes are supported FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Automatic Number Identification ANI Caller s information which is sent from an E1 line 2 29 1 E1 Line Service 2 Service Features Features Description Reference Calling Line Identification CLI Distribu...

Page 237: ...ion refer to 11 1 3 PBX Configuration 3 1 3 Group Trunk Group Caller ID Modification Leading Digits in PC Programming Manual Example 012 Local International Call Data 1 Local International Call Data 2 Local International Call Data 10 Long Distance Call Data Area Code Removed No of Digits Added No Trunk Group No 1 2 Modification Table 1 3 Modification Table 1 00 Not programmable 3 2 0 001 Blank 0 T...

Page 238: ...r 00987654321 001987654321 1 Remove the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each location of the table the following items can be assigned a Telephone number Trunk Access number caller s telephone number b System Speed Dialling name caller s name shown on the display or SMDR c CLI dest...

Page 239: ... received Even if pre ringing is enabled the FSK signal is sent between the first and second rings Mode 2 Disables pre ringing caller ID information is sent after the first ring Changes to this setting are effective immediately When the caller s number is sent to an SLT a Trunk Access number can be automatically added to the telephone number through system programming for calling back When the cal...

Page 240: ...k Group TRG Settings Main Caller ID Modification Table 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 8 Extension Caller ID Sending Incoming Call Wait Timer for Extension Caller ID 14 1 PBX Configuration 6 1 Feature System Speed Dial 11 1 3 PBX Configuration 3 1 3 Group Trunk Group Caller ID Modification PT Programming Manual References 001 System Speed Dialling...

Page 241: ...d as the Call Log button for the extension or an incoming call distribution group The button light shows the current status as follows Light pattern Status Red on There is unchecked information Off All information has been checked If the answering destination is not the original extension FWD No Answer Intercept Routing No Answer Overflow and Call Pickup If a call is forwarded because it is not an...

Page 242: ...n of a call is an incoming call distribution group and the call is not answered the information is logged in the call log for the group If it is answered the information is logged in the call log for the answering extension Through system programming it is possible to select which Incoming Call Logs record call information when a call to an incoming call distribution group is answered by a member ...

Page 243: ... Extension Portable Station Extension Settings Option 5 Incoming Call Display Option 7 Incoming Call Log Memory Feature Guide References 2 6 4 Speed Dialling Personal System 2 21 2 Flexible Buttons 5 4 1 E mail Notification for Extension Users 6 1 Capacity of System Resources User Manual References 1 14 1 Using the Call Log 3 1 2 Settings on the Programming Mode Feature Guide 243 2 19 2 Incoming C...

Page 244: ...al mode is enabled dial tone 4 will be sent to an extension when a message has been left on the extension 2 25 1 Dial Tone It is possible to set Message Waiting while hearing a ringback tone busy tone or DND tone Messages are always left on the original destination extension regardless of that extension s FWD settings Both the extension that sent and received a message waiting notification can can...

Page 245: ... Dial Tone Distinctive Dial Tone 10 9 PBX Configuration 2 9 System System Options Option 5 SLT Message Waiting Lamp Pattern 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Feature Guide References 2 21 2 Flexible Buttons 3 2 System and Subscriber Features 6 1 Capacity of System Resources Us...

Page 246: ... be used by that extension user Note The means a parameter to be entered when assigning a message at an individual extension Up to seven s can be stored for each message Conditions An extension user can select only one message at a time The selected message is displayed at the extension while on hook An extension user who has a Unified Messaging mailbox can also set his absent message from a remot...

Page 247: ...nt Message Feature Guide References 6 1 Capacity of System Resources User Manual References 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mode Feature Guide 247 2 20 2 Absent Message ...

Page 248: ... to select data from the Call Directory and the System Feature Access Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit the programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Terminate mode or used to send a flash recall signal to the telepho...

Page 249: ...STORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature button PAUSE Used to insert a pause in a stored number With an APT it is used as the PROGRAM button Soft Used to select the item displayed on the bottom line of the display SELECT Used to select the displayed ite...

Page 250: ...is programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Conditions Certain buttons are equipped with a light to show line or feature status 250 Feature Guide 2 21 1 Fixed Buttons ...

Page 251: ... to leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The feature is applied to trunk calls intercom calls or both Group FWD External Internal Both Used to perform the FWD feature for a specified incoming call distribution group The feature is applied to trunk c...

Page 252: ...een the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specified extension One touch Two way Transfer Used to record a conversation into the mailbox of a specified extension with one touch Live Call Screening LCS Used to monitor your own voice mailbox while an inco...

Page 253: ... details about available flexible button types see 5 2 2 1 KX UT Series SIP Phones Self Labelling Up to 12 characters can be assigned to the LCD of each flexible button through personal system programming 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Label Name When an incoming trunk call is answered or a trunk is seized the corresponding CO button will turn Green and th...

Page 254: ...User Manual References 1 14 4 Self Labelling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 KX UT670 only 3 1 3 Customising the Buttons 254 Feature Guide 2 21 2 Flexible Buttons ...

Page 255: ...l Red on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line Status S CO G CO L CO INTERCOM ICD Group Off Idle Green on This extension is using the line Slow green flashing This extension is holding the line Moderate green flashing This extension is holding the ...

Page 256: ...nsion Status Button Light Pattern Corresponding Extension Status Button DSS Off Idle Red on Busy Incoming call 1 DND for trunk calls Rapid red flashing Incoming call 2 1 Only when Call Pickup by a DSS button is disabled 2 Only when Call Pickup by a DSS button is enabled 4 Flashing Light Patterns Slow Flashing Moderate Flashing Rapid Flashing 1 s Conditions The incoming call shows on the buttons in...

Page 257: ...ED Option 1 PT Fwd DND DND LED Option 4 DSS Key DSS key mode for Incoming Call Feature Guide References 2 2 2 2 Group Call Distribution 2 2 2 8 Log in Log out 2 3 Call Forwarding FWD Do Not Disturb DND Features 2 13 1 Call Hold 2 14 2 Conference 2 14 3 Privacy Release Feature Guide 257 2 21 3 LED Indication ...

Page 258: ...cy symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal programming Display Language Selection Display Contrast It is possible to adjust the display contrast through personal programming Display Contrast Selection This is available only for DPTs and IP PTs Di...

Page 259: ...on 6 2 Feature Hotel Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 18 1 PBX Configuration 10 1 CO Incoming Call CO Line Settings CO Name PT Programming Manual References 130 Decimal Point Position for Currency 131 Currency User Manual References 3 1 2 Settings on the Programming Mode Feature Guide 259 2 21 4 Display Informa...

Page 260: ...Output Data The following data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error log 5 6 4 Local Alarm Information e Hospitality feature information 2 23 1 Hospitality Features SUMMARY f Printing Message information 2 22 2 Printing Message Memory for SMDR A specified number of c...

Page 261: ... Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 Pattern B 80 digits with call charge information 1 2 3 4 5 7 8 9 10 Cost 8 2 00560 00EU Duration 8 00 00 05 Time 7 10 03AM 10 07AM Date 8 digits 01 02 02 01 02 02 Dial Number 20 I 1234...

Page 262: ...the call Also shows the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 2 18 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Verified call xxx verification code 2 7 6 Verification Code Entry 4 CO Trunk Shows the trunk number used for the call For patterns A and B 00 will be shown for trunk numbers over hundred 262 Feature Guid...

Page 263: ...number is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out status 2 23 2 Room Status Control Timed Reminder Shows the status of a timed reminder either Start No Answer or Answer 2 24 4 Timed Reminder Printing Message Shows the selected message 2 22 2 Printing...

Page 264: ... Information Outgoing Call Incoming trunk call Controls whether the incoming trunk calls are shown 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Incoming Call Outgoing intercom call Controls whether the outgoing intercom calls are recorded 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Intercom Call Log in Log out status Controls whether the log in log ou...

Page 265: ... four digits of the dialled telephone number and any additional digits after connection will be shown as X e g 123 456 XXXX 19 1 PBX Configuration 11 1 Maintenance Main SMDR Options Option Privacy Mode Date order The date order is changeable month day year day month year year month day year day month 19 1 PBX Configuration 11 1 Maintenance Main SMDR SMDR Format Date Format Received call Controls w...

Page 266: ...n SMDR SMDR Format Blank Footer Length Number of Lines The page length should be at least four lines longer than the skip perforation length Explanation Skip Perforation Page Length Machine Perforation SMDR data is not deleted even if the PBX is reset If the PBX is reset during a conversation the call will not be recorded on SMDR When a call is made from an extension to a number in the Emergency D...

Page 267: ...telephone company and do not get recorded on SMDR because in this case this PBX recognises the telephone company as the host PBX Therefore only long distance calls are recorded on SMDR Output to a Telnet compatible Terminal Emulator In order to activate a connection to a terminal emulator the IP address of the mother board port number user ID SMDR and password must be entered If a terminal emulato...

Page 268: ...Direct Inward Dialling DID Direct Dialling In DDI 2 1 1 4 Multiple Subscriber Number MSN Ringing Service 2 2 2 8 Log in Log out 2 5 4 8 Host PBX Access Code Access Code to the Telephone Company from a Host PBX 2 12 1 Call Transfer 2 16 1 Direct Inward System Access DISA 4 3 1 TIE Line Service 5 1 1 Class of Service COS 6 1 Capacity of System Resources 268 Feature Guide 2 22 1 Record Log Features ...

Page 269: ... an external PC Conditions To be able to use this feature through system programming it is required to enable this feature and register the IP address of the Syslog server PC Programming Manual References 7 3 2 Utility Log Syslog 27 3 2 Network Service 3 2 Client Feature Syslog Feature Guide References 5 6 4 Local Alarm Information Feature Guide 269 2 22 1 Record Log Features ...

Page 270: ...med as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to generate employee work records Conditions Up to seven s can be stored for each message PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Printing Mes...

Page 271: ...r digits two digits before and after the decimal xx xx The calculation method used by the PBX varies depending on whether the telephone company sends the meter indication or the actual call charge a Call charge with tax and margin in meter indication Meter indication received from the telephone company Call Charge Rate 1 Tax Rate 1 Margin Rate b Call charge with tax and margin in charge Charge rec...

Page 272: ...phone user can check the total call charge for his own extension using the Call Charge Reference button A flexible button can be customised as the Call Charge Reference button Pay Tone Service It is possible to select whether the PBX starts counting the call charge from when the PBX detects the answer signal from the telephone company PC Programming Manual References 11 1 5 PBX Configuration 3 1 5...

Page 273: ...tion for Currency 131 Currency Feature Guide References 2 7 6 Verification Code Entry 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 2 Manager Programming Feature Guide 273 2 22 3 Call Charge Services ...

Page 274: ...as the hotel operator can set a timed reminder for a room remotely 2 24 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in 1 check out 1 and timed reminder times can be output to SMDR for use in a PC based hotel application 2 22 1 1 Station Message Detail Recording SMDR Hospitality Mode for Unified Messaging Extensions whose Unified Messaging mailboxes...

Page 275: ... showing these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up Switches the status of selected room extensions between Ready and Not Ready When a guest checks out of a room the room status becomes Checked out and Not Ready After the room has been cleaned the status can be changed to Checked out and Read...

Page 276: ...be assigned Only one of each type of Room Status Control button can be assigned Extensions associated with rooms must be one of the following types PT KX UT SIP general SIP SLT ISDN Extension PSs cannot be checked in and out as room extensions It is recommended that the extension number of a room extension is the same or similar to the room number for convenience The previous guest s billing data ...

Page 277: ...User Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 3 Supervisory Monitor ACD Control Feature Guide 277 2 23 2 Room Status Control ...

Page 278: ...lling Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 14 2 PBX Configuration 6 2 Feature Hotel Charge Bill Checkout Billing LCD for Telephone Checkout Billing LCD for Minibar Checkout Billing LCD for Others A tax rate 14 2 PBX Configuration 6 2 Feature Hotel Charge Charge Margin Tax Tax Rate for Telephone Margin Tax Tax...

Page 279: ... 4 The extension number and name 5 A list of all calls made and call charges using the same format as SMDR output Pattern B 2 22 1 1 Station Message Detail Recording SMDR 6 The total charge for each charge item and tax including the preprogrammed tax rate 7 The combined charges of all three charge items currency of the charge and tax 8 The sheet number the number of times that the current guest s ...

Page 280: ...BX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options Call Log for Built in ACD Report 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main Extension PIN 14 2 PBX Configuration 6 2 Feature Hotel Charge Bill Checkout Billing LCD for Telephone 14 2 PBX Configuration 6 2 Feature Hotel Charge Charge Margin Tax Margin Rate for Telephone Margin T...

Page 281: ...kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered three times the line will be disconnected If the wrong PIN is entered a preprogrammed number of times successively that extension will become locked and even entering the correct PIN will not unlock...

Page 282: ... Settings Main Extension PIN PT Programming Manual References 005 Extension Personal Identification Number PIN User Manual References 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming 282 Feature Guide 2 24 1 Extension Personal Identification Number PIN ...

Page 283: ...e cancelled by this feature Conditions Extension Dial Lock 2 7 3 Extension Dial Lock and the extension personal identification number PIN 2 24 1 Extension Personal Identification Number PIN will not be cleared by this feature For Users in Canada only If dial tone 2 is heard after Extension Feature Clear After performing Extension Feature Clear Call Waiting will be enabled if Extension Clear Call W...

Page 284: ...User Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 284 Feature Guide 2 24 2 Extension Feature Clear ...

Page 285: ...used with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is being performed for extensions whose extension settings are being transferred by the Walking Extension feature the Walking Extension feature may not work properly 5 5 2 PC Programming If this feature is performed usi...

Page 286: ...to Service in mode and switch locations with another extension with a simple operation This is ideal for when the same telephone is used by multiple extension users who work in shifts Service out mode When an extension is in Service out mode the DND and Extension Lock features are set on the extension preventing the extension from making trunk calls and receiving calls Example Extension settings c...

Page 287: ...t mode The extension user of extension 102 switches extension settings and changes his extension to Service in mode Conditions This feature is not available for PSs ISDN extensions or SIP extensions An extension personal identification number PIN is required to use this feature 2 24 1 Extension Personal Identification Number PIN PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 Syste...

Page 288: ... Extension with this feature enabled if you want to move your location permanently you must return your extension to its home location before moving When performing Enhanced Walking Extension with this feature enabled the extension will return to its home location when the status is changed to Service out mode Example Service out Service in Disable Location Switch Extn 101 Extn 102 Extn 102 Locati...

Page 289: ...akes it easier for both extension users to locate their extensions Conditions The usage conditions depend on the individual conditions for the Walking Extension and Enhanced Walking Extension features The location of an extension when this setting is enabled becomes its home location PC Programming Manual References 10 9 PBX Configuration 2 9 System System Options Option 9 Walking Extension Option...

Page 290: ...utgoing Message OGM A different message can be assigned for each time mode day lunch break night 5 1 4 Time Service PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf Timed Reminder Repeat Counter Timed Reminder Interval Time x10s Timed Reminder Alarm Ringing Duration x10s 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features R...

Page 291: ...Dial Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording time used by the Built in Simplified Voice Message SVM feature reaches the limit 2 Any of the features below are performed Account Code Entry Consultation Hold Answering a Timed Reminder call with no message Answering a sensor call Tone 4A 4B This tone i...

Page 292: ...ne Patterns All dial tone patterns have a default 6 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in a VM DPT DTMF group 2 28 1 Voice Mail VM Group PC Programming Manual References 10 9 PBX Configuration 2 9 System System Options Option 3 Dial Tone Distinctive Dial Tone Dial Tone Dial Tone for Extension Dial Tone Dial Tone for ARS 292 Feature Guide 2 25 1 Dial Tone ...

Page 293: ... the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is established when accessing the following features by the feature numbers Call Park Retrieve Call Pickup Hold Retrieve Paging Answer TAFAS Tone 4 1 Sent when moving from a two party call to a three party ...

Page 294: ...tion Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from DOORPHONE Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone Tone 4 1 Start Conference Confirmation Tone Tone 4 2 Finish Conference Confirmation Tone Tone 5 Hold 294 Feature Guide 2 25 2 Confirmation Tone ...

Page 295: ...he PBX and controls the PBX via the CTI Server CTI Server PC PC LAN LAN PBX Mother Board Conditions CTI application software must be installed on the connected PC In addition KX NSF101 Activation Key for CTI interface is required to use CTI applications other than CA CTI support for SIP extensions is available only for KX UT series SIP phones Application Programming Interface API Protocol Type API...

Page 296: ...l References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Dial Information CTI 10 9 PBX Configuration 2 9 System System Options Option 6 CTI 296 Feature Guide 2 26 1 Computer Telephony Integration CTI ...

Page 297: ...nswering calls directly from Outlook Users who have Unified Messaging mailboxes can also use Microsoft Outlook to access their messages through the e mail interface 3 3 1 Integration with Microsoft Outlook Conditions Activation keys are required to enable the application some of which are preinstalled on the mother board CTI support for SIP extensions is available only for KX UT series SIP phones ...

Page 298: ...n keys are preinstalled on the mother board A Mobile UC is registered to the PBX as a general SIP phone Therefore the same activation key registration is necessary as for other general SIP phones A Mobile UC connects to the PBX via a Media Relay Gateway or a VPN For details about Poltys CA RCS refer to the corresponding documents If a Mobile UC is used with the One numbered Extension feature CTI c...

Page 299: ...ming calls 2 2 2 3 Outside Destinations in Incoming Call Distribution Group Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone the forwarding extension s phone will continue ringing until the forwarded call is answered at either phone 2 3 2 Call Forwarding FWD DISA Automatic Walking COS Registered cellular phones are automatic...

Page 300: ...hen LCOT is used for the trunk the system cannot detect call disconnection Therefore the system disconnects the trunk side after transferring the call unscreened transfer PC Programming Manual References 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 9 Mobile Extension 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 9 Mobile E...

Page 301: ... of 2 groups can be assigned VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features A maximum of 2 KX TVM systems can be connected to the PBX A maximum of one VM DPT group per KX TVM can be assigned A maximum of 12 ports 24 channels of the VPS can form each group Example PBX SLT Port SLT Port SLT Port SLT Port VPS DPT Digital Integration VPS DTMF Integration DP...

Page 302: ...Port Type SLT SLT SLT SLT VM DTMF Group 1 VM DTMF Group 2 2 3 1 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type DPT Type Type 601 Terminal Device Assignment 2 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type DPT Type VM Unit No 3 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type DPT Type VM Port No Programming Example of...

Page 303: ...It is possible to assign a One touch Dialling button for direct access to a Voice Mail feature 2 6 2 One touch Dialling For example to access a mailbox mailbox number 123 of the VPS extension number 165 directly assign 165 6123 to a One touch Dialling button When pressing this button the outgoing message OGM of the mailbox will be heard All ports in a VM DPT group must be connected to a single DHL...

Page 304: ... The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answers the call the PBX will dial the mailbox number of the corresponding group or extension and any other digits required to the VPS automatically using the caller dialled number Follow on ID In this case the caller ...

Page 305: ... 12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings Others FWD to the VPS Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching to VM command Recording message command 6 H H Mailbox No Recording message command H H Mailbox No AA Switching to AA command 8 Switching to AA command 8 None DTMF commands are not sent Work with def...

Page 306: ...e Mail VM Transfer button during a call an extension user can transfer a call to a mailbox of the VPS so that the caller can leave a message in the mailbox of the desired extension When the extension user presses this button and enters the desired extension number the PBX will transfer the call to the VM group and dial the mailbox number of the desired extension with the required command after the...

Page 307: ...g the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored in his mailbox without dialling such as a mailbox number It is programmable whether the PBX or the VPS cancels the Message Waiting feature e g turning off the Message button light 11 12 1 PBX Configuration 3 12 1 G...

Page 308: ...set DND 2 3 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling another port of the VPS 6 FWD VM BT FWD to Voice Mail busy tone The called extension has set FWD to VPS and all ports of the VPS are busy 7 FWD EXT RBT FWD to extension ringback tone The PBX is calling an ex...

Page 309: ...Configuration 3 12 1 Group VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period between when the VPS transfers the call using the AA service to the PBX and the PBX sends the DTMF status signal to the VPS 11 12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings Timing DTMF Length for VM It is possible to select whether th...

Page 310: ... 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Extension Number for Voice Mail Transfer 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 1 Programmed Mailbox No 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Voice Mail Transfer 12 3 PBX Configuration 4 3 Extension DSS Console Typ...

Page 311: ...roup VM DPT Group System Settings Intercept to Mailbox for Call to Extension 11 11 1 PBX Configuration 3 11 1 Group VM DPT Group System Settings Overflow to Mailbox for Call to ICD Group 4 Voice Mail VM Transfer Button An extension user can transfer a call to a mailbox of an extension by pressing the VM Transfer button and entering the number of the extension The transferred caller can then leave ...

Page 312: ... this feature by mailbox setting on the VPS 7 VPS Trunk Service Automatic Time Mode Notification for Incoming Call 1 Multiple tenants can share a single VPS each tenant does not require a dedicated VPS port If the destination of the incoming trunk call is a VM DPT group the PBX sends the VM trunk group number and time mode day lunch break night of the tenant 5 1 4 Time Service assigned for the cal...

Page 313: ...ight 1 2 Trunk Group No Company Greeting No Incoming Call Service Custom Service 11 Custom Service 29 Custom Service 31 Custom Service 12 Custom Service 21 Custom Service 15 Custom Service 42 Custom Service 30 100 100 105 102 100 100 VM Trunk Group No Explanation A DID call reaches a VM DPT group directly or by the Intercept Routing feature According to the DID Programming Example and VPS Programm...

Page 314: ...usy to the VPS 11 Paging by the VPS The VPS can perform the Paging feature using the recorded message 2 17 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller is leaving a message and if desired answer the call by pressing the LCS button When the caller is leaving a message in the mailbox monitoring can be carried out in two ways each PT user can choose w...

Page 315: ... recording or continue recording the conversation after the call is intercepted through personal programming LCS Mode Set After Answering 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 4 LCS Recording Mode 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 LCS Recording Mode To use the LCS feature on a PS in Wireless XDP Parall...

Page 316: ...X Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 LCS Recording Mode 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Two way Record Extension Number for Two way Transfer Extension Number for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 12 3 PBX Configuration 4 3 Extension DSS Console Type Extension Number ...

Page 317: ...User Manual References 1 11 5 If a Voice Processing System is Connected 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming Feature Guide 317 2 28 3 Voice Mail DPT Digital Integration ...

Page 318: ... Direct Inward Dialling DID Refer to the DID feature 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 2 Direct In Line DIL Refer to the DIL feature 2 1 1 2 Direct In Line DIL 3 Automatic Number Identification ANI Outgoing ANI Sends the caller s number to the E1 line The sending method is the same as ISDN CLIP service 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Inc...

Page 319: ...e PBX always sends a dial tone instead of the telephone company when making a trunk call using E1 line PC Programming Manual References 9 32 PBX Configuration 1 1 Configuration Slot Port Property E1 Port Feature Guide 319 2 29 1 E1 Line Service ...

Page 320: ...ture Changing this setting may affect the number of simultaneous IP extension and IP trunk calls available on the mother board BGM External Hardware requirement A user supplied external pager External pagers can be used with the following priorities TAFAS Paging BGM 2 17 1 Paging 2 17 2 Trunk Answer From Any Station TAFAS Installation Manual References 4 10 Connection of Peripherals PC Programming...

Page 321: ...2 1 4 Turning on the External Background Music BGM Feature Guide 321 2 30 1 Background Music BGM ...

Page 322: ... the OGM feature A total of 64 messages total approximately 20 minutes can be saved for OGM VoIP DSP Card Available Channels for OGM Max Number of OGM Message Total recording time Not Installed 2 64 approximately 20 minutes Installed 64 64 approximately 20 minutes Even if you recorded OGMs when no DSP card was installed recorded OGMs can still be used after installing a DSP card in the PBX DSP Res...

Page 323: ...5110 DSP M Card KX NS5111 DSP L Card KX NS5112 5 4 1 Easy Setup Wizard PC Programming Manual References 7 2 5 Utility File Message File Transfer PC to PBX 7 2 6 Utility File Message File Transfer PBX to PC 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA Progress Tone Continuation Time before Recording Message s 10 6 1 PBX Configuration 2 6 1 System Numbering Plan M...

Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM ...

Page 325: ...Section 3 Unified Messaging System Feature Guide 325 ...

Page 326: ...e setting up mailboxes assigning COS settings and changing the service mode UM Ports and the UM Group The PBX initially 1 provides two ports called UM ports for use by the Unified Messaging system A port acts as a pathway into the Unified Messaging system so when a call is directed to the Unified Messaging system it requires one available UM port The number of ports for one PBX can be expanded to ...

Page 327: ...will be redirected to the intercept destination of the first member extension of the UM group DSP Resource Usage Connecting to the Unified Messaging system including using features such as Two way Recording requires a certain number of DSP resources If all DSP resources are in use this operation cannot be performed To ensure a minimum level of performance DSP resources can be reserved for Unified ...

Page 328: ...uration 2 5 System Holiday Table 10 9 PBX Configuration 2 9 System System Options Option 9 11 7 PBX Configuration 3 7 Group UM Group 23 4 UM Configuration 4 4 Service Settings Holiday Table User Manual References 1 8 Using the Unified Messaging Features 328 Feature Guide 3 1 1 Unified Messaging System Overview ...

Page 329: ...ion Manual References 5 11 Automatic Configuration of Mailboxes 3 1 2 2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually using Web Maintenance Console Each Custom Service and its functions can be edited and arranged using this feature PC Programming Manual References 23 3 UM Configuration 4 3 Service Settings Custom Service Feature Guide Referen...

Page 330: ... whether to back up messages only when the remaining capacity of the mailbox reaches a certain level Set whether to delete messages from the mailbox after backup Set whether all messages or just old messages are backed up A record of backup information Description Completion Status Date Time and Total Elapsed Time can be viewed in the backup history Conditions KX NSU003 Activation Key for Message ...

Page 331: ...ge Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report 2 1 This report can be printed in tabular form or graph form 2 This report can be set to be deleted automatically PC Programming Manual References 7 5 Utility Report 3 1 2 7 System Security Description Protects the Unified Messaging system from unauthorised programming and or use By default the System Man...

Page 332: ...e therefore placed into a separate group PC Programming Manual References 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Alternate Extension 3 2 1 2 Auto Forwarding Description Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed A message can be forwarded up to 9 times...

Page 333: ...er callers to Automated Attendant service 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting External MSG Delivery Auto FWD Personal Custom Serv 23 3 UM Configuration 4 3 Service Settings Custom Service e A subscriber transfers the caller to Automated Attendant service PC Programming Manual References 23 2 UM Configuration 4 2 Service Settings Parameters 3 2 1 4 Automatic Two way Recording ...

Page 334: ...e target of the following features Executive Busy Override 2 10 2 Executive Busy Override Whisper OHCA 2 10 4 4 Whisper OHCA Automatic recording will not be performed when both the target extension and the other party are ISDN extensions Conversations recorded with this feature are backed up via System Backup Restore 3 1 2 5 System Backup Restore PC Programming Manual References 7 10 Utility Autom...

Page 335: ...ming Call Service Parameter Day Night Lunch and Break Mode Incoming Call Service Prompt 3 2 1 7 Call Transfer to Outside Description Enables the Unified Messaging system to transfer a call to a trunk from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback Call through Service Conditions This feature cannot be used when COS programming does not al...

Page 336: ...D Screening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller e g You have a call from name of caller Caller names must be recorded beforehand Caller names can be recorded by each subscriber Caller Name Announcement Personal and for the entire system Caller Name Announcement System PC Programming ...

Page 337: ...s Personal Caller Name Announcement Manager Operation 2 2 1 System Manager Features Setting Class of Service COS Parameters 2 2 2 Message Manager Features Recording Messages To record system caller names 3 2 1 11 Class of Service COS Description Each mailbox is assigned a Class of Service COS that determines the set of services that are available to its subscriber Mailboxes can be assigned to thei...

Page 338: ... 4 UM Configuration 5 4 System Parameters Parameters Daily Hours Setting User Manual References Subscriber Operation 1 8 4 Sending Messages Receiving External Delivery Messages Manager Operation 2 2 1 System Manager Features Changing the Company Greeting and Incoming Call Service Setting 2 2 2 Message Manager Features Recording Messages 3 2 1 13 Company Name Description Is used by External Message...

Page 339: ...ach password is assigned an operation If a password is entered correctly the caller is handled by the password s preprogrammed operation Custom Service Messages Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Message Manager and can be recorded in multiple languages if needed In total a maximum of 200 Custom Services can be created Calls can be handled ...

Page 340: ...0 1 2 UM Configuration 1 2 Mailbox Settings Full Setting First Name 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Last Name 21 1 UM Configuration 2 Class of Service Directory Listing 3 2 1 17 Emergency Greeting Description An emergency greeting can be recorded as one of company greetings The emergency greeting can be used in times such as when the company must be closed due to bad weat...

Page 341: ...A holiday can be a specific day or range of days Conditions Holidays cannot overlap with each other The holidays stored in the Unified Messaging holiday table are managed separately from those in the holiday table used for Time Service 5 1 4 Time Service However holidays specified in the Time Service holiday table can be copied to the Unified Messaging holiday table PC Programming Manual Reference...

Page 342: ...bscriber can answer the page from any extension using the paging answer feature number If Caller ID information is received and the caller s name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page To utilise this feature the following settings are necessary 1 Assign an Intercom Paging Group to the desired Class of Service 21 1 UM Configurat...

Page 343: ...s configured his or her mailbox so that unanswered calls are directed to the mailbox s interview mailbox via Incomplete Call Handling and has set Message Reception Mode to Interview Mode 1 8 6 Other Features Interview Mailbox Message Reception Mode e A subscriber with a logical extension has set Message Reception Mode to Interview Mode 1 8 6 Other Features Interview Mailbox Message Reception Mode ...

Page 344: ...Mode Description Determines whether incoming calls are directed to the subscriber s regular mailbox or interview mailbox This mode is effective for Incomplete Call Handling Service when the subscriber s line is busy when the subscriber cannot take the call or when the subscriber has enabled Call Blocking and when the transfer destination of calls is set to a Logical Extension PC Programming Manual...

Page 345: ...me specified for Maximum Message Length the surplus parts of the message may be discarded when sending the notification 24 4 UM Configuration 5 4 System Parameters Parameters E mail Option Maximum Message Length Selection Depending on the settings of the sender and recipient voice messages may not be sent or received properly When the Unified Messaging system is programmed to delete messages after...

Page 346: ...ave his or her own extension The Message Manager s extension number must be assigned as Operator 1 in Day Mode Extensions assigned as operators can be called by dialling 0 however when setting this feature the extension number not 0 must be specified PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Notification Parameters Message Waiting Lamp User Manual R...

Page 347: ... Telephone Device Device No 1 2 3 Only Urgent Messages Telephone Device Device No 1 2 3 Dial Number 0 9 T X Telephone Device Device No 1 2 3 No of Retries Telephone Device Device No 1 2 3 Busy Delay Time min Telephone Device Device No 1 2 3 No Answer Delay Time min Telephone Device Device No 1 2 3 Use Mode Telephone Device Device Notification Timer Device Start Delay Time 0 120 min Telephone Devic...

Page 348: ...tically enabled PC Programming Manual References 7 9 Utility UM System Prompts Customisation User Manual References Manager Operation 2 2 2 Message Manager Features Recording Messages 3 2 1 34 Operator Service Description Allows callers to be connected to a live operator The operator can then transfer the caller to the appropriate party or service as needed A maximum of 3 operators can be specifie...

Page 349: ...answer within the time specified for Operator No Answer Time The No Answer Coverage options are Caller Select Leave Message Disconnect Message and Next Operator PC Programming Manual References 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Operator Service Operator s Extension Operator Service Busy Coverage Mode Operator...

Page 350: ...wering incoming calls These services include Voice Mail Automated Attendant Interview Custom Service and Transfer to Mailbox Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key Note For caller convenience we recommend programming all ports to use Custom Service as the Incoming Call Service 3 2 1 15 Custom Service PC Programming...

Page 351: ...rial that guides the subscriber through setting up his or her mailbox is simpler and takes less time to complete than the standard tutorial PC Programming Manual References 21 1 UM Configuration 2 Class of Service Tutorial 3 2 1 41 System Prompts Description Are announcements that instruct a caller A maximum of 8 languages can be stored as system prompts The name of each language can be stored as ...

Page 352: ...edirected to the mailbox of the transfer destination extension Therefore the caller can leave a message in the mailbox of the extension without knowing the mailbox number The Transfer Recall to Mailbox setting must be enabled through system programming to use this feature PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Recall Transfer Recall...

Page 353: ... mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones 3 2 1 16 Dialling by Name Once the caller has dialled an appropriate number the Unified Messaging system transfers the caller to the party Callers will reach Voice Mail service when a The Incoming Call Service of a trunk group or port is set to Voice Mail Service 22 1 UM Configuration 3 1 UM Ex...

Page 354: ...ge The reception of External Delivery Messages can be confirmed using this feature as well Subscribers can request an Auto Receipt when sending a message to a single recipient or to all members of an External Delivery Message List and receive an Auto Receipt for each member in the list PC Programming Manual References 21 1 UM Configuration 2 Class of Service Mailbox Auto Receipt 3 2 2 2 Automatic ...

Page 355: ...n DDI DID Auto Login TRG No Auto Login DDI DID TRG No Password Entry Requirement Auto Login Toll Saver Feature Guide References 3 2 2 29 Toll Saver User Manual References Subscriber Operation 1 8 6 Other Features Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver 3 2 2 3 Autoplay New Message Description It is possible to play new messages automatically when a subscriber or...

Page 356: ...1 1 UM Configuration 2 Class of Service Call through Service 24 4 UM Configuration 5 4 System Parameters Parameters Transfer to Outside Outside Transfer Sequence Call Transfer to Outside Sequence Up to 16 digits 0 9 D F R T N Feature Guide References 2 16 1 Direct Inward System Access DISA User Manual References Subscriber Operation 1 8 6 Other Features Call through Service 3 2 2 6 Call Transfer S...

Page 357: ...aller to leave a callback number in several different ways depending upon which option is programmed into the Unified Messaging system PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Notification Parameters 24 4 UM Configuration 5 4 System Parameters Parameters Dialling Parameters MSW Notification User Manual References Manager Operation 2 2 2 Message Man...

Page 358: ...o this feature is available only to the Message Manager and to subscribers with Message Manager privileges Conditions This feature is only available when the Automatic Login feature is enabled PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Remote Call Automatic Login Direct Service 3 2 2 12 External Message Delivery Service Description Allows a subscribe...

Page 359: ...warding to a Mailbox Description A subscriber can set calls to be forwarded to the floating extension number of the UM group In this case the call is forwarded directly to the extension s mailbox Therefore the caller can leave a message without knowing the mailbox number Feature Guide References 2 3 2 Call Forwarding FWD 3 2 2 14 Group Distribution Lists Description There are 2 types of Group Dist...

Page 360: ...ntercom Paging Custom Service Calling Operators PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Incomplete Call Handling for No Answer Incomplete Call Handling for Busy Feature Guide References 3 2 1 23 Intercom Paging User Manual References Subscriber Operation 1 8 5 Transferring Calls Incomplete Call Handling 3 2 2 16 Live Call Screening LCS Description...

Page 361: ...n Wireless XDP Parallel Mode LCS can only be turned on or off from the wired telephone In Wireless XDP Parallel Mode setting LCS on off from the PS has no effect 5 2 4 5 Wireless XDP Parallel Mode A sub extension of a one numbered extension cannot perform LCS 2 11 11 One numbered Extension PC Programming Manual References 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings ...

Page 362: ...arning announcement will be heard at the beginning of Subscriber s Service Conditions If the setting is longer than the Mailbox Capacity Maximum Message Time this feature is not available PC Programming Manual References 21 1 UM Configuration 2 Class of Service Mailbox Mailbox Capacity Warning Selection Mailbox Capacity Maximum Message Time Limited min 3 2 2 19 Manager Service Switching Descriptio...

Page 363: ...ed Features Transferring Messages Manager Operation 2 2 2 Message Manager Features Managing the General Delivery Mailbox 3 2 2 21 Personal Custom Service Description Allows a subscriber to use the following Custom Services in his or her Personal Greeting Personal Custom Service Transfer to Mailbox Transfer to Extension Transfer to Voice Mail Service Transfer to Automated Attendant Service Custom S...

Page 364: ...t time he logs in to his mailbox When the Temporary Personal Greeting is turned off it will be deleted automatically and other Personal Greetings will be played as normal 2 Busy Signal Greeting Played whenever the subscriber s extension is busy 3 Personal Greeting for Caller ID Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed tele...

Page 365: ...tion 2 2 1 System Manager Features Broadcasting Messages 3 2 2 24 Recover Message Description Enables a subscriber to recover deleted messages After deleting messages they will remain in the Deleted Message Box until the time specified in System Maintenance Start Time on the following day Until then the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the ...

Page 366: ... is no answer FWD to CO Forwards all incoming calls to Telephone number 1 or 2 programmed in the Mailbox Setting or to any other number FWD Cancel Cancels the forwarding setting Conditions In order to use the FWD to CO option the ability to forward calls to trunks must be enabled through system programming Extensions assigned as operators can be called by dialling 0 however when setting this featu...

Page 367: ...subscriber to set a Timed Reminder by following system prompts provided by the Unified Messaging system Timed Reminder is a feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or message manager A special dial tone or prerecorded message will be heard by the subscriber when going off hook to answer the Timed Reminder Conditions T...

Page 368: ...xtension Auto Login Extension Password Entry Requirement Auto Login Caller ID 1 2 Auto Login Caller ID Password Entry Requirement Auto Login DDI DID Auto Login TRG No Auto Login DDI DID TRG No Password Entry Requirement Auto Login Toll Saver 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Delayed Answer Time for New Messag...

Page 369: ...ion must be set to Enable Two way Record Two way Transfer Button A flexible button can be customised as the Two way Record or the Two way Transfer button An extension number can be assigned to the Two way Transfer button so that it can be used as a one touch record button for the mailbox of the specified extension One touch Two way Transfer Button When all of the Unified Messaging ports are busy a...

Page 370: ... to a mailbox of an extension by pressing the VM Transfer button and entering the number of the extension The transferred caller can then leave a message in the mailbox The VM Transfer button can also be used by extension users at other times as follows a By pressing the VM Transfer button when the extension is idle the extension s mailbox is called and messages can be listened to This feature can...

Page 371: ...f voice prompts for their mailbox Mailbox owner name Personal greetings Personal caller ID name Personal distribution list voice label Interview mailbox questions Administrators Users logged in to a User Administrator account can access the following items in addition to the settings available to User User accounts Voice prompts Custom service Mailbox group name System caller name Reports Administ...

Page 372: ...er Name Announcement 24 4 UM Configuration 5 4 System Parameters Parameters Prompt Setting Feature Guide References 5 5 2 PC Programming User Manual References 3 2 System Programming Using Web Maintenance Console 372 Feature Guide 3 2 2 Subscriber Features ...

Page 373: ...system To reduce the possibility that PBX performance will be affected the account in Microsoft Outlook that is set up to access the subscriber s mailbox should be set to off line mode For details about off line mode refer to the documentation for Microsoft Outlook Integration is available with Microsoft Outlook 2003 or later For Outlook 2003 and Outlook 2007 While a subscriber is connected to his...

Page 374: ...ce will be affected the account in the e mail client that is set up to access the subscriber s mailbox should be set to off line mode For details about off line mode refer to the e mail client s documentation New voice messages can be sent as attachments to e mails to a separate e mail account 3 2 1 28 Message Waiting Notification E mail Device A tool for users to help manage IMAP connections is a...

Page 375: ...Section 4 Network Features Feature Guide 375 ...

Page 376: ...nnection itself However providing its users with Internet access an ISP provides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voice communication can be much cheaper than conventional telephone networks PC LAN Local Area Network WAN Wide Area Network Internet Local Telephone IP PT ISP ITSP Router Switching Hub V SIPGW PBX Condi...

Page 377: ...ds 8 4 SIP Trunks PC Programming Manual References 9 8 PBX Configuration 1 1 Configuration Slot Shelf Property V SIPGW 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Feature Guide 377 4 1 1 SIP Session Initiation Protocol Trunk ...

Page 378: ...uting of SIP Trunk Calls to Public Trunks When a SIP trunk call cannot be completed successfully the PBX can automatically attempt to make the call using a public trunk instead This provides a backup method of making calls in cases when IP network transmission cannot be completed successfully For more information refer to 4 3 2 Voice over Internet Protocol VoIP Network Automatic Rerouting of VoIP ...

Page 379: ...e maximum number of usable V SIPGW channels will be limited to 64 channels per site or 256 channels for the system When this feature is enabled at a site V IPGW cards cannot be used at that site Direct SIP connection can be enabled or disabled on a per site basis Changes to this setting will be reflected after a system reset is performed for the site For details refer to 9 2 2 PBX Configuration 1 ...

Page 380: ... 4 Virtual Cards 8 4 SIP Trunks PC Programming Manual References 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site 9 8 PBX Configuration 1 1 Configuration Slot Shelf Property V SIPGW 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW 380 Feature Guide 4 1 1 SIP Session Initiation Protocol Trunk ...

Page 381: ... PBX Configuration 1 1 Configuration Slot Port Property PRI Port Main Port Type 3 For BRI only 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Access Mode 426 BRI Configuration Note Point to Point P P One ISDN terminal device can be connected to one ISDN port Point to multipoint P MP A maximum of eight ISDN terminal devices can be connected to one ISDN port 2 ISDN Supp...

Page 382: ...call charge information on ISDN lines from the telephone company 4 1 2 3 Advice of Charge AOC Call Forwarding CF by ISDN Forwards an incoming call to another outside party using the ISDN service of the telephone company 4 1 2 4 Call Forwarding CF by ISDN P MP 4 1 2 5 Call Forwarding CF by ISDN P P Call Hold HOLD by ISDN Puts one ISDN call on hold 4 1 2 6 Call Hold HOLD by ISDN Call Transfer CT by ...

Page 383: ...onfiguration a maximum of eight ISDN terminal devices can be connected to the port However only a maximum of two devices can be used simultaneously Conditions Overlap En bloc For each ISDN port either Overlap or En bloc can be selected as the dialling method for which the PBX sends telephone numbers to the telephone company The selected dialling method must be offered by the telephone company When...

Page 384: ...n Settings Option 7 ISDN Bearer Automatic ISDN Configuration ISDN BRI port configuration can be set automatically through system programming 6 2 Tool BRI Automatic Configuration The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN BRI port L1 Active Mode L2 Data Link Mode Access Mode Point to Point Point to Multipoint TEI Assignment Mode...

Page 385: ...Network Type 424 BRI Layer 1 Active Mode 425 BRI Layer 2 Active Mode 426 BRI Configuration 427 BRI TEI Mode Feature Guide References 4 3 4 QSIG Standard Features Feature Guide 385 4 1 2 Integrated Services Digital Network ISDN Service Features ...

Page 386: ...nswers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can be assigned as follows CLIP COLP number for each ISDN port subscriber s number CLIP COLP number for each extension CLIP COLP number for each incoming call distribution group Each extension can select ...

Page 387: ...ine Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG When forwarding calls to a public trunk system programming selects whether the CLIP number of the calling party or of the forwarding extension is sent to the forward destination However if the call is transferred to another PBX via a private network from a VPS or a UM the CLIP number ...

Page 388: ...References 003 Extension Number 422 BRI Subscriber Number 606 CLIP COLP Number User Manual References 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP 1 9 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR 1 9 6 Preventing Your Numbe...

Page 389: ...m No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the preprogrammed limit an extension user cannot make further calls 2 7 2 Budget Management AOC for ISDN extension An ISDN extension also receives AOC PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property ...

Page 390: ...en the destination in the PBX does not answer within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination after the call reached the PBX once When the CFU has been set the network forwards the call directly to the preprogrammed destination Example MSN 123 4567 987 6543 Outside Party 01 23 4567 Outside Par...

Page 391: ...to use this feature PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR CF MSN Feature Guide References 2 3 2 Call Forwarding FWD 5 1 1 Class of Service COS User Manual References 1 6 1 Forwarding Calls Feature Guide 391 4 1 2 Integrated Servic...

Page 392: ...4567 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 207 Diversion supplementary service The availability of this feature is dependent on the contract with the telephone company This feature can be enabled or disab...

Page 393: ...OS Settings CO SMDR CF MSN Feature Guide References 2 3 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 2 3 2 Call Forwarding FWD User Manual References 1 6 1 Forwarding Calls Feature Guide 393 4 1 2 Integrated Services Digital Network ISDN Service Features ...

Page 394: ...ervice ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telephone company The TRS Barring feature is applied when making a call after activating this feature 2 7 1 Toll Restriction TRS Call Barring Barring ARS cannot be applied to the call dialled after activating this feature 2 8 1 Automatic Route S...

Page 395: ... feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possible 2 12 1 Call Transfer The call charges after completing this feature will not be recorded by the PBX PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Supplementary Service COLP CLIR COL...

Page 396: ...f this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supple...

Page 397: ...Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features MCID User Manual References 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID Feature Guide 397 ...

Page 398: ... programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds After using the CCBS feature using Last Number Redial will not retrieve the number dialled by CCBS 2 6 3 Last Number Redial An extension user that has set the CCBS feature cannot rece...

Page 399: ...tomised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Dial for ISDN Service 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Dial for ISDN Service Feature Guid...

Page 400: ...tem behaves as one PBX Each PBX in a One look network and the devices under it are referred to as a site regardless of whether the PBX is a Master unit or Slave unit The PBX at each site is often referred to as the local PBX Physical Connection Conceptual View PBX Site 1 Site 2 Site 3 Site 1 Master Unit PBX KX NS1000 Site 2 PBX Slave Unit Site 3 Slave Unit PBX Private IP Network For details about ...

Page 401: ...k Feature Standalone operation One look network SMDR Call Storage 40 000 calls 1000 calls Charge Record for Hotel 10 000 calls 4000 calls Installation Manual References 2 1 1 System Configurations 4 2 5 Installing Removing the Optional Service Cards 4 3 3 DSP S Card KX NS5110 DSP M Card KX NS5111 DSP L Card KX NS5112 8 2 1 One Look Network with NS Net Feature Guide 401 4 2 1 One look Networking Ov...

Page 402: ...ion Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Plan Trunk Property Note A TIE line connection can be established through a Trunk Adaptor using a PRI line QSIG Feature Guide References 2 1 1 6 Intercept Routing 2 3 2 Call Forwarding FWD 2 7 1 Toll Restriction TRS Call Barring Barring 2 8 1 ...

Page 403: ... Dials 2011 TIE Line Interface Explanation To use this method it is necessary to change the first one or two digits of extension numbers of either PBX e g 10XX for PBX 1 20XX for PBX 2 to allow calls to be routed properly Case 1 Extension 1012 of PBX 1 dials extension number 2011 Extension 1012 of PBX 1 is connected to extension 2011 of PBX 2 Case 2 Extension 1011 of PBX 1 dials extension number 3...

Page 404: ...1011 Extn 1012 Dials 7 953 1011 Dials 7 952 1011 TIE line access no Extn no PBX code Interface Explanation To use this method it is necessary to know each PBX code in order to identify the location of an extension Case 1 Extension 1012 of PBX 1 dials TIE line access number 7 PBX code 952 and extension number 1011 Extension 1012 of PBX 1 is connected to extension 1011 of PBX 2 Case 2 Extension 1011...

Page 405: ...y to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Destination 2011 DID No 4567 Interface Extn 1011 Explanation An outside caller dials 123 4567 The call is sent to extension 2011 of PBX 2 through the TIE line accord...

Page 406: ...tside Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 951 Explanation An outside caller dials 123 4567 The call reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line 406 Feature Guide 4 3 1 TIE Line Service ...

Page 407: ...4567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2 9 and telephone number 211 4567 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Trunk Group Access 2 PBX 1 sends the call to PBX 2 through the trunk group TRG 2 TIE l...

Page 408: ... TRG 2 Extn 1011 Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 2 The call is connected to the outside party 211 4567 through PBX 2 which has...

Page 409: ...ephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 Fe...

Page 410: ...through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls by the Toll Restriction Barring feature or External Call Block feature trunk calls made through this PBX will be prohibited To override this prohibition an extension of PBX 1 must enter a verification...

Page 411: ...7 Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verification code PIN 9 211 4567 verification code entry feature no verification code verification code PIN 9 211 4567 PBX 2 TRG 2 of PBX 1 TRG 1 COS 3 of PBX 2 TRG 3 of PBX 2 Interface Explanation Featur...

Page 412: ... TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code entry feature no verification code verification code PIN 9 211 4567 952 verification code entry feature no verification code verification code PIN 9 211 4567 PBX 2 PBX Code 952 TRG 2 of PBX 1 TRG 1 COS...

Page 413: ...ised Billing Code for ARS to PBX 1 an extension s verification code can be sent to PBX 2 automatically without the extension having to dial the verification code 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 1 ARS Itemised Code 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 1 ARS Itemised Code 16 5 PBX Configuration 8 5 ARS ...

Page 414: ... Access Code 47 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114567 Duration 00 01 23 00 23 45 SMDR Output Example PBX 2 Explanation 1 Extension 1012 of PBX 1 dials the Idle Line Access number of PBX 1 9 and the telephone number 211 4567 2 PBX 1 m...

Page 415: ... 952 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114567 Duration 00 01 23 00 23 45 SMDR Output Example PBX Code 952 Explanation 1 Extension 1012 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies ...

Page 416: ...7 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call reaches the destination extension 1011 of PBX 2 through the TIE line and the call is forwarded transferred or intercepted to the outside party 211 4567 through the trunk 416 Feature Guide 4 3 1 TIE L...

Page 417: ...23 4567 23 4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone number 01 23 4567 2 PBX 1 modifies the call adds 952 and the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 which has PBX code 952 through the TIE line trunk group TRG 2 according to th...

Page 418: ...r used to remove digits from and add a number to the dialled number of the TIE line call This modification may be needed depending on the TIE line network configuration 17 1 PBX Configuration 9 1 Private Network TIE Table Removed Number of Digits Added Number Trunk Group Programming Examples Your PBX is PBX 1 and there are four PBXs in your TIE line network To identify the trunk route as illustrat...

Page 419: ...roup TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialling 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features TIE Line Access 17 1 PBX Configuration 9 1 Private Network TIE Table Own PBX Code TRG 1 TIE Line Network Extn xxxx Extn 1xxx Extn xxxx Extn xxxx TRG 2 PBX...

Page 420: ...on 01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 953 XXXX The 2nd route trunk group TRG 2 Sending no to PBX 4 953 XXXX Location 03 The hunt sequence by dialling 7 PBX Code 954 XXXX The 1st route trunk group TRG 2 Sendi...

Page 421: ...e of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is received at extension 3011 Note When a TIE line call is sent from one PBX to another the receiving PBX first modifies the received number according to the assignment for the trunk port ...

Page 422: ... Table of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call is received at extension 1011 of PBX 3 Note When a TIE line call is sent to a PBX from another PBX first the PBX modifies the number sent to the PBX according to the assignment for ...

Page 423: ...s a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or de found in the TIE Line Routing and Modification Table of the own PBX Selects the corresponding trunk group and the dialled number is modified if a removed number of digits and or added number is a...

Page 424: ...er 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the own PBX Sends reorder tone or sends the call to the operator Intercept Routing No Destination No Reorder tone Call Waiting Busy tone Intercept Routing Busy DND Directs the call to the operator Calls the extension A Goes to A is in...

Page 425: ...n V IPGW DN2IP 9 11 2 PBX Configuration 1 1 Configuration Slot Shelf Property V IPGW Hunt Pattern 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Plan Trunk Property 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous Incoming Call Inter digi...

Page 426: ...ion Day Lunch Break Night 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Routing to Operator No Destination Destination is not programmed PT Programming Manual References 453 DID Destination 500 Trunk Group Number 426 Feature Guide 4 3 1 TIE Line Service ...

Page 427: ...ks the TIE Line Routing Table for a corresponding entry If an entry is found the call is sent to the connected PBX Case 1 Extension 1012 of PBX 1 dials extension number 1011 The dialled number is found at the local PBX so extension 1012 of PBX 1 is connected to extension 1011 of PBX 1 Case 2 Extension 1012 of PBX 1 dials extension number 1013 The dialled number is not found at the local PBX so the...

Page 428: ... as Voice over IP VoIP This PBX uses the H 323 standard for VoIP communication VoIP networks support private network communications using TIE line service Example PBX 1 PBX 2 Extn 1000 Extn 1999 Extn 2000 Extn 2999 V IPGW Router V IPGW PBX 3 V IPGW Extn 3000 Extn 3999 Dials 2999 Private IP Network Router Router Telephone Company TRG 1 TRG 2 428 Feature Guide 4 3 2 Voice over Internet Protocol VoIP...

Page 429: ...routed through the VoIP ports designated as trunk group 2 IP Gateway IP address assignment for the local PBX and other PBXs Programming Example Destination Leading No IP Address 2 200 45 11 35 3 199 176 64 1 Explanation Calls are routed to the IP address of each V IPGW card based on the leading number dialled Automatic Rerouting of VoIP Calls to Public Trunks When a VoIP call cannot be completed s...

Page 430: ...d in the Quick Dialling Table the call will be automatically rerouted to a trunk as specified by the corresponding destination number When a call is made using the VoIP network if the PBX does not receive a reply from the other PBX within about 4 seconds of making the call or an error is returned the call is rerouted to a public trunk as specified Automatic Rerouting of VoIP Calls to Public Trunks...

Page 431: ...g it is possible to select whether faxes are sent using analogue or T 38 protocol signals Conditions Some QSIG services are available 4 3 4 QSIG Standard Features TRS Call Barring settings apply to calls rerouted to public trunks When making a call using System Speed Dialling regular TRS Call Barring settings are applied even if the TRS Barring Override by System Speed Dialling feature is enabled ...

Page 432: ...ilable the call slides to the next available device Example PBX V IPGW Private IP Network IP Gateway 1 IP Gateway 2 IP Gateway 3 IP Gateway 4 Gateway Settings List 1 IP Gateway 1 GW Group 1 2 IP Gateway 2 GW Group 1 3 IP Gateway 3 GW Group 2 4 IP Gateway 4 GW Group 2 Office A GW Group 1 Dials 123XXX Office B GW Group 2 Busy Rerouted Leading Number List 1 1xx GW Group 1 2 2xx GW Group 2 When 123XXX...

Page 433: ...is dialled the PBX first searches local extensions for a matching number If there is no match the PBX then checks the TIE Line Routing Table for the Gateway Group for a corresponding entry If an entry is found the call is sent to the connected PBX Conditions System programming is required to enable this feature If the called extension does not exist at the called PBX the next PBX in the same gatew...

Page 434: ...CDPG destinations for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 CDPG 2 2 1 CDPG 1 2 2 8 CDPG 3 1 9 12 PBX Configuration 1 1 Configuration Slot Port Property V IPGW Call Distribution Port Group Programming Example of the Hunt Pattern Table No Leading Number 1 Call Distribution Port Group 1st 2 ...

Page 435: ...iority CDPG The call is routed to Port 1 of the first card The call is rerouted to Port 1 of the second card Port 1 of the first card is busy Port 1 of the second card is available The call is answered If all the ports belonging to CDPG 1 are busy the call is rerouted to the lowest numbered available port belonging to CDPG 4 which is set as the second priority for this leading number Feature Guide...

Page 436: ...is a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the trunk Example Head Office Extn 201 Extn 202 Extn 301 Extn 302 DDI No 01 45 6789 Extn 401 Extn 402 01 23 4567 ISDN VPN Public ISDN Dials 401 TIE Dials 9 01 23 4567 ARS Dials 01 45 6789 Branch Office Publ...

Page 437: ...anual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Plan Trunk Property 16 2 PBX Configuration 8 2 ARS Leading Number Leading Number 17 1 PBX Configuration 9 1 Private Network TIE Table Leading Number Removed Number of Digits Added Number Fe...

Page 438: ...Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to the called party by the caller 4 3 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Connected Line Identificat...

Page 439: ...entation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 4 3 4 3 Call Forwarding CF by QSIG Call Transfer CT by QSIG Transfers a call to the QSIG network 4 3 4 4 Call Transfer CT by QSIG Completion of Calls to Busy Subscriber CCBS by QSIG Receives callback ringing when a busy called party on the QSIG ...

Page 440: ...l is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc 1 Dials 203 2 Answers the call Caller Answering party Extn No 204 Extn Name Paul COLP 204 CONP Paul 3 Paul 204 is displayed Called party Extn No 203 Extn Name Tom CLIP COLP Number The extension numbe...

Page 441: ...Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features COLR Set Cancel CLIR Set Cancel 12 1 1 PBX Configuration 4 1 1 Extension Wired Exte...

Page 442: ... Trunk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 The call is forwarded to the forward destination of trunk calls of extension 2000 which is extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to ...

Page 443: ... CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY User Manual References 1 6 1 Forwarding Calls Feature Guide 443 4 3 4 QSIG Standard Features ...

Page 444: ...transferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 2000 Conditions This feature complies with European Telecommunication Standard ETS specification ETS 300 261 Call transfer supplementary service This feature can be enabled or disabled on an ISDN QSIG port basis Call T...

Page 445: ...on Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY User Manual References 1 4 1 Transferring a Call Call Transfer Feature Guide 445 4 3 4 QSIG Standard Features ...

Page 446: ...ing CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds PC Programming Manual References 9 26 PBX Configurat...

Page 447: ... on another PBX is busy Automatic Callback Busy can be used as a Standard QSIG feature 4 3 4 5 Completion of Calls to Busy Subscriber CCBS by QSIG The caller will be informed an extension is busy with a busy tone and a display indication Soft button operation is available for Call Waiting Automatic Callback Busy and Executive Busy Override When the Called Extension of Another PBX has Do Not Distur...

Page 448: ...the branch office cannot call the president 2 1 2 2 Internal Call Block 5 1 1 Class of Service COS During a Call with Another Party Feature Description and Reference Transfer to Busy Extension using Queuing Camp on Transfer You can transfer a call over the network to a busy extension in another PBX without having to use a Call Waiting operation 2 12 1 Call Transfer Note Call Transfer over a networ...

Page 449: ...e call will be terminated at this time Directed Call Pickup When dialling using the PBX Code Method Access with PBX Code Dial as follows TIE Line Access Number PBX Code of ringing extension Directed Call Pickup feature number Ringing extension number For example to pick up the ringing extension 101 that is in another PBX with the PBX Code 123 you would dial 7 123 41 101 When dialling using the Ext...

Page 450: ...1 1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have been programmed in advance for all PBXs in the network to allow calls to be made and transferred between PBXs 4 3 1 TIE Line Service In the programming example that follows the PBXs in the network use the Extension Number method as ...

Page 451: ...f the PBX Disabled Receive information from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension status information can travel between NDSS monitor PBXs Example ISDN Network Port Setting PBX 1 Network ID 1 PBX 2 Network ID 0 4001 Idle Busy OFF OFF ON ON ON OFF OFF OFF ON 4001 Busy 4001 Busy 4001 Bu...

Page 452: ...ons Table Index No Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant access code must be added before the extension number registered here 5 NDSS Button Customisation Monitor PBX At any extension attached to a monitor PBX customise a flexible button as an NDSS button f...

Page 453: ...nsions or have extensions monitored refer to the corresponding Feature Guide Each of Network PBX IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs will cause network data transmission problems It is only possible to assign NDSS buttons for extensions that have been previously registered in the Network Monitor Extensions Table 12 1 4 PBX Configur...

Page 454: ... Configuration Slot Port Property BRI Port ISDN CO Networking Data Transfer 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port CO Setting Networking Data Transfer 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Manager Manager 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Dial for NDSS 12 1 6 PBX Configuration 4 1 6 Extension Wi...

Page 455: ... Recorded Message Direct Mailbox Access Trunk Service Automatic Time Mode Notification for Incoming Call Caller s Identification Notification Status Notification Voice message number display Trunk Call Answered by the Unified Messaging System Transferred to Extension at Other PBX Extension Number Method PBX 1 TIE Line Network Private network PBX 2 Outside Caller PBX 3 PBX 4 PBX 5 PBX 6 PBX 7 Telep...

Page 456: ...trunk call so the call is forwarded to the Unified Messaging system and answered by mailbox 201 If the outside caller leaves a message the Unified Messaging system sends a Message Waiting notification to the extension using Enhanced QSIG information over the private network When forwarding the call PBX 2 sends any received call information Caller ID number name DDI number along with the trunk grou...

Page 457: ...iple Voice Mail Services More than one PBX in a network can provide voice mail services to extensions connected to other PBXs Conditions General This section explains Centralised Voice Mail assuming that the Unified Messaging system is being shared If you want to use the Centralised Voice Mail feature with a VPS over a stacking connection refer to the documentation of the PBX from which you will s...

Page 458: ...rameter A call in progress can be transferred to a Unified Messaging mailbox by pressing the VM Transfer button and then 1 pressing a DSS button or NDSS button or 2 dialling the desired extension number directly When the desired extension number or TIE Line Access number PBX code desired extension number is dialled directly it must be followed by in these cases The extension user performing the tr...

Page 459: ...rk Network Data Transmission 17 5 PBX Configuration 9 5 Private Network Centralised UM VM Unit 19 1 PBX Configuration 11 1 Maintenance Main Maintenance Error Log for Centralised VM Network MSW Transmission Counter Error Log for Centralised VM Network MSW Transmission Buffer Feature Guide References Section 3 Unified Messaging System 2 28 3 Voice Mail DPT Digital Integration 4 3 1 TIE Line Service ...

Page 460: ...selected 2 2 2 2 Group Call Distribution PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Conditions KX NSE101 KX NSE105 KX NSE110 or KX NSE120 Activation Key for Mobile Extension is required to use this feature One activation key is required for each extension virtual PS that will ...

Page 461: ...call is forwarded to CO 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 9 Mobile Extension 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 9 Mobile Extension Feature Guide References 2 2 2 3 Outside Destinations in Incoming Call Distribution Group 5 2 4 6 Virtual PS Feature Guide 461 4 3 6 Network ICD Group ...

Page 462: ...private network channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to Out of Range when a call is received the call will be refused and the private network channel will be released immediately Since the PS can only be set to In Range at a single PBX at one time any ot...

Page 463: ...rflow destination of the ICD Group Handover from one PBX to another PBX during a conversation is not possible PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous System Wireless PS Out of Range Timer s 10 9 PBX Configuration 2 9 System System Options Option 4 System Wireless Out of Range Registration 12 2 1 PBX Configuration 4 2 1 Extension Portable Sta...

Page 464: ...464 Feature Guide 4 3 6 Network ICD Group ...

Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465 ...

Page 466: ... j 2 10 4 4 Whisper OHCA k 2 7 1 Toll Restriction TRS Call Barring Barring l 2 7 3 Extension Dial Lock m 2 7 5 Walking COS n 2 11 8 Trunk Call Limitation o 2 12 1 Call Transfer p 2 18 2 Door Open q 2 16 1 Direct Inward System Access DISA r 4 1 2 4 Call Forwarding CF by ISDN P MP s 5 2 4 5 Wireless XDP Parallel Mode t 2 22 1 1 Station Message Detail Recording SMDR SMDR for Outgoing Trunk Calls u 5 ...

Page 467: ...sion Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main COS PT Programming Manual References 602 Class of Service Feature Guide References 3 2 1 System Features 6 1 Capacity of System Resources User Manual References 1 2 7 Calling without Restrictions Feature Guide 467 5 1 1 Class of Service COS ...

Page 468: ...Group User Group 603 Extension User Group Assignable Extensions PT SLT PS SIP Extension ISDN Extension Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension User Group 3 Extn 104 Extn 105 Extension User Group 4 Extn 106 Extn 107 Call Pickup Group Using the Group Call Pickup feature extensions can answer any calls within a specified group One extension ...

Page 469: ... Incoming Call Distribution Group An incoming call distribution group is a group of extensions which receives incoming calls directed to the group Each incoming call distribution group has a floating extension number default 6 two digit group number 1 and name One extension can belong to multiple groups 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings 11 5 1 1 P...

Page 470: ...gs 11 11 2 PBX Configuration 3 11 2 Group VM DPT Group Unit Settings 11 12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings 11 12 2 PBX Configuration 3 12 2 Group VM DTMF Group Group Settings 11 12 2 1 PBX Configuration 3 12 2 Group VM DTMF Group Group Settings Member List 661 VM Group Floating Extension Number Example DPT Port PBX VM DPT Group DPT Port DPT Port DPT Port DPT Port SLT...

Page 471: ...ng a maximum of 31 parties can be assigned to a group When Broadcast Mode is disabled a maximum of 7 parties can be assigned to a group A maximum of 8 conference groups can be programmed 11 9 PBX Configuration 3 9 Group Conference Group 11 9 1 PBX Configuration 3 9 Group Conference Group Member List 9 P2P Group Devices in the same P2P group can establish peer to peer P2P connections and communicat...

Page 472: ...r 603 Extension User Group 620 Incoming Call Distribution Group Member 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups of a Paging Group 650 Extension User Groups of a Pickup Group 660 UM Group Floating Extension Number 661 VM Group Floating Extension Number 680 Idle Extension Hunting Type 681 Idle Extension Hunting...

Page 473: ...ach of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 5 1 5 Operator Features 14 6 PBX Configuration 6 6 Feature Tenant Operator Extension Number b ARS Mode Off Local Access All Access System 2 8 1 Automatic Route Selection ARS 14 6 PBX Configuration 6 6 Feature Tenant ARS Mo...

Page 474: ... Tenant 3 Entries 101 to 150 Tenant 8 Entries 351 to 400 If Same as System Setting is selected then all 1000 entries in the table will be applied to that tenant s outgoing calls All 1000 entries in the table are applied when ARS is enabled regardless of the tenant s ARS Mode By dividing tenants specific ARS settings can be applied to specific tenants according to the requirements of each tenant Th...

Page 475: ...ension User Group 6 Extn 111 Extn 110 Programming Example Caller Called Party COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 ü ü COS 4 ü ü COS 5 ü ü ü ü COS 6 ü ü ü ü ü Block Explanation 1 Assign each extension in a tenant to a certain COS number Each tenant must have unique COS numbers Tenant 1 COS 1 and COS 2 Tenant 2 COS 3 and COS 4 Tenant 3 COS 5 and COS 6 2 Tenant to Tenant Call Block ...

Page 476: ...ration 3 2 Group User Group 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Tenant Number 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main User Group 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main User Group 13 1 PBX Configuration 5 1 Optional Device Doorphone Tenant Number 13 5 PBX Configu...

Page 477: ...utside telephone Even while in the Automatic Switching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start and or End time of each mode can be set for each day of the week The Time Table numbers correspond to the tenant numbers respectively Time Table Example Day 1 start Lunch start Day 2 start Break 1 st...

Page 478: ... dialling to reroute a One look network intercom call to a trunk during break mode 2 6 5 Quick Dialling Programming Examples of DID DDI Table and DIL Table DID DDI table can be programmed for each DID DDI number and a tenant Time Table number is assigned to each DID DDI number DIL table can be programmed for each trunk and a tenant Time Table number is assigned to each trunk DID DDI Table Location...

Page 479: ...e following time periods Day 1 Day Start time Lunch Lunch Start time Day 2 Lunch End time Night Night Start time Break 1 Start Break 1 End Day restart Break 2 Start Break 2 End Day restart Break 3 Start Break 3 End Day restart Time Service Switching Mode Automatic Manual Button A flexible button can be customised as the Time Service Switching Mode Automatic Manual button PC Programming Manual Refe...

Page 480: ... 2 6 5 Quick Dialling 2 7 1 Toll Restriction TRS Call Barring Barring 2 21 2 Flexible Buttons 3 2 1 System Features 5 1 1 Class of Service COS 5 1 3 Tenant Service 6 1 Capacity of System Resources PT Programming Manual References 101 Time Service Switching Mode 102 Time Service Starting Time 514 Time Service Manual Switching User Manual References 1 9 10 Checking the Time Service Status 2 1 2 Time...

Page 481: ... time mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operator In this case the current time mode of the extension s tenant is used to determine the PBX operator that the call is directed to If neither a tenant operator nor a PBX operator is assigned the caller will hear a reorder tone...

Page 482: ...of an extension remotely and a verification code PIN PIN Lock is also unlocked 2 24 1 Extension Personal Identification Number PIN 2 7 6 Verification Code Entry Required Remote Extension Dial Lock Sets or cancels the Extension Dial Lock on an extension remotely 2 7 3 Extension Dial Lock Required Dial Tone Transfer Changes the TRS Barring level of the extension temporarily Example An extension user...

Page 483: ...r renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Manager Password One manager password can be assigned per PBX PC Programming Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Manager Manager 19 1 PBX Configur...

Page 484: ... KX NT265 does not have a secondary Ethernet port The following optional devices are available for the KX NT300 series except KX NT321 IP PT KX NT307 PSLP1528 Bluetooth Module KX NT303 Add on 12 Key Module not available for KX NT366 KX NT305 Add on 60 Key Module not available for KX NT366 The following optional devices are available for the KX NT553 KX NT556 IP PT KX NT505 Add on 48 Key Module max...

Page 485: ...erouting to Secondary PBX A KX NT300 series or KX NT500 series IP PT can automatically connect to a secondary PBX when the primary PBX becomes disconnected When the primary PBX is connected again the IP PT reconnects to it Installation Manual References 4 4 Virtual Cards PC Programming Manual References 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Main IP Terminal Registrati...

Page 486: ...oup Call Data Line Security 2 11 5 Data Line Security Dial Information CTI 2 26 1 Computer Telephony Integration CTI Direct Inward System Access DISA 2 16 1 Direct Inward System Access DISA Door Open 2 18 2 Door Open Doorphone Call 2 18 1 Doorphone Call Emergency Call 2 5 4 2 Emergency Call Executive Busy Override Deny 2 10 2 Executive Busy Override Extension Dial Lock 2 7 3 Extension Dial Lock Ex...

Page 487: ...red manually For details on how to register refer to the Installation Manual When registering the SIP extension the user ID must be the extension number of the SIP extension When a SIP extension uses the Call Hold feature the target call is put on Consultation Hold DSP Resource Usage Making a call from a SIP extension requires a certain number of DSP resources depending on the codec used If all DS...

Page 488: ...g Manual System speed dial numbers do not download immediately they download when the telephone is rebooted The number of system speed dialling numbers that are downloaded from the PBX can be changed Refer to 9 2 1 PBX Configuration 1 1 Configuration Slot System Property Main Main System Speed Dial Download For UT Extensions in the PC Programming Manual Customisable flexible buttons The following ...

Page 489: ...ions about a particular KX UT series SIP phone refer to the telephone s documentation DSP Resource Usage Making a call from a SIP extension requires a certain number of DSP resources depending on the codec used If all DSP resources are in use this operation cannot be performed To ensure a minimum level of performance DSP resources can be reserved for VoIP communication 5 5 4 DSP Resource Usage How...

Page 490: ...h as switching a call between telephones are not supported 5 2 4 5 Wireless XDP Parallel Mode S PS Broadcast Call An S PS cannot be a member of a PS Ring Group 5 2 4 2 PS Ring Group Instead an ICD group can be used to achieve the same functionality 1 In the ICD group settings specify the SIP CSs as the members of an ICD group 2 Via the Super Master SIP CS s Web interface create a PS Ring Group tha...

Page 491: ... specified park zone Automatic The telephone searches for an idle park zone from among those assigned to its own flexible buttons Conditions S PSs can operate only under a SIP CS They are not compatible with other types of CSs e g IP CSs Also other types of PSs cannot operate under a SIP CS SIP CSs can operate under the same PBX as other types of CSs e g IP CS so long as each type s wireless range...

Page 492: ...a group call from an ICD group of which the S PS is a member the group call will be given precedence A supervisor extension in the ICD group can control the log in log out status of a SIP CS in the group However a SIP CS cannot change its own log in log out status 2 2 2 9 Supervisory Feature 2 2 2 8 Log in Log out Automatic Log out does not apply to SIP CSs 2 2 2 8 Log in Log out A supervisor exte...

Page 493: ... registered to the PBX on the PBX s local network The necessary settings are configured automatically by the PBX b The remote IP settings of the SIP phone are configured without first connecting the phone to the PBX Once programmed the SIP phone is sent to the remote location connected to the network and will automatically connect to the PBX Conditions Extensions that will be configured remotely u...

Page 494: ... Condition of Remote SIP MLT PERIODIC Packet Sending Interval Time s 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Port Number Firmware Update Port No for IP PT IP CS Media Relay 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Media Relay Common NAT External IP Address IP Extension IP CS NAT MGCP Server Port No IP Extension IP CS NAT MGCP Server Port No fo...

Page 495: ...figuration 1 1 Configuration Slot Port Property V IPCS Remote Place 9 20 PBX Configuration 1 1 Configuration Slot Port Property V UTEXT Remote Place Feature Guide 495 5 2 2 SIP Session Initiation Protocol Extension ...

Page 496: ...KX TGP600 can support up to 8 wireless handset conversations simultaneously However since the number of wireless handsets is controlled by the KX TGP600 from the PBX s perspective it appears that the number of occupied ports does not match the number of extensions i e the PBX can only see the KX TGP600 base unit Depending on the registration status of the wireless handsets up to 8 activation keys ...

Page 497: ...er without going through a DSP card which means that P2P calls are established without using the PBX s resources P2P Scenarios P2P calls can be established between telephones in a site The following illustrations show P2P calls established in a variety of network configurations It is assumed that all the devices are connected over a private IP network P2P connection within a site Site P2P PBX Call...

Page 498: ... site P2P connection between branch offices over a VPN hub and spoke connection 1 Remote Office 1 Remote Office 2 Router Site PBX Router Hub router P2P Calls between IP telephones in separate branch offices establish a P2P connection using the hub router at Site to communicate over a VPN 1 When the VPN uses a hub and spoke star topology the hub router must be configured to allow U turn connections...

Page 499: ...ceived when all of the card s resources are being used KX UT series SIP phones and general SIP phones support P2P communication over SIP trunks KX NT500 series IP PTs support P2P communication over SIP trunks Contact your dealer for the compatible software version for each KX NT500 series IP PT Other IP PTs do not support this feature IP CSs do not support P2P connections This PBX supports H 263 H...

Page 500: ...t System Property Site VoIP DSP Options 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Main P2P Group 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Main P2P Group Name 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Main P2P Group 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Main P2P Group Name 9 14 PBX Configura...

Page 501: ...dover Calls will not be disconnected CS CS Interface However Handover is not available in any of the following cases a When the new Handover CS is busy b When there is no CS within range c While the Live Call Screening LCS is activated 3 2 2 16 Live Call Screening LCS d While the PS user is paging other extensions 2 17 1 Paging e While the PS user is dialling digits to make a trunk call f If one C...

Page 502: ...tion Portable Station PT Programming Manual References 690 PS Registration 691 PS Termination 692 Personal Identification Number PIN for PS Registration Feature Guide References 5 5 7 Flexible Numbering Fixed Numbering 502 Feature Guide 5 2 4 Portable Station PS Features ...

Page 503: ... 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 ü PS02 ü PS03 ü PS04 ü ü PS05 ü PS06 ü PS07 ü ü Constituent PS Ring Group 1 Floating Extn No 301 Name Sales 1 PS Ring Group 2 Floating Extn No 302 Name Sales 2 PS01 PS02 PS03 PS04 PS05 PS06 Conditions PS Ring Group A maximum of 32 groups can be created Compatible PSs The following P...

Page 504: ...d for the group to Ring 2 2 2 Incoming Call Distribution Group Features All PS users in the group can use the Log in Log out feature Wrap up feature and ICD Group button for the group The CS may often be busy as each PS in the group uses one channel when a call arrives at the group PS Ring Group Assign all desired PSs to one PS ring group Only one channel is used when a call arrives at the group P...

Page 505: ...e for trunk calls the PS will not ring when an intercom call or a trunk call arrives at the PS ring group 2 3 3 Do Not Disturb DND For calls directed to PS ring groups the PBX will handle at most two calls simultaneously The third call cannot arrive at a PS ring group until one of the first two calls is answered or a caller hangs up PC Programming Manual References 11 5 1 PBX Configuration 3 5 1 G...

Page 506: ...Feature Guide References 6 1 Capacity of System Resources 506 Feature Guide 5 2 4 Portable Station PS Features ...

Page 507: ...rs Quick Dialling Makes a call or accesses a feature easily by selecting from a private directory of names and numbers Conditions S PS users can only access the PS Dialling Directory However the first 300 entries in the PBX s system speed dialling directory will be automatically downloaded to each S PS For details about S PSs see 5 2 2 2 SIP Portable Station S PS and SIP Cell Station SIP CS PC Pro...

Page 508: ...gh PS programming The button assignment is the same for the PT 2 21 2 Flexible Buttons Some special feature buttons e g WAVESEARCH button may be customised depending on the PS type Conditions The flexible buttons that can be assigned to an S PS are different from other types of PSs For details see 5 2 2 2 SIP Portable Station S PS and SIP Cell Station SIP CS 508 Feature Guide 5 2 4 Portable Statio...

Page 509: ...only be set from a PS The wired telephone can accept or deny this feature through COS programming Once this feature is set the setting at the wired telephone cannot be changed unless a PS changes the setting The following features are not available for extensions in Wireless XDP Parallel Mode while the PS is on a call however they are available for extensions in Wireless XDP Parallel Mode while th...

Page 510: ...l Destination for Call Transfer and Call Park 2 12 1 Call Transfer 2 13 2 Call Park CLIP COLP Number and CLIP COLP Number Selection 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP CLIR and COLR Setting 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Extension Personal Identification Number PIN 2 24 1 Extension Personal Identification Number PIN COS Program...

Page 511: ...r Paired Telephone Feature Guide References 2 11 10 Parallelled Telephone 5 1 1 Class of Service COS User Manual References 1 9 12 Using Your PS or S PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode Feature Guide 511 5 2 4 Portable Station PS Features ...

Page 512: ... Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX The following features can be accessed using this method Feature Description Reference Outside Destinations in Incoming Call Distribution Group A virtual PS allows calls to an Incoming Call Distribution ICD ...

Page 513: ...rovides the ICD Group with a dedicated message box that is not shared with an actual extension 2 16 3 Built in Simplified Voice Message SVM Conditions To use this feature call forwarding to trunks must be enabled through COS programming PC Programming Manual References 9 35 PBX Configuration 1 2 Configuration Portable Station PT Programming Manual References 690 PS Registration Feature Guide Refer...

Page 514: ...umber and an additional digit 0 through 9 or 00 through 99 Example 131 Extn No 13X MSN Extn No 14XX MSN Extn No 15XX MSN PBX 132 139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234 Up to eight terminals can be connected to the port and receive a call simultaneously 131 139 Up to eight terminals can be connected to the port 130 All terminals receive a call simultaneously 1400 14...

Page 515: ...terminal device is available To use the MSN whose last digit is 0 as an individual MSN system programming is required for each ISDN port ISDN terminal devices that receive power over the telephone line are not supported PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port ISDN Extension 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI...

Page 516: ...ode XDP mode must be enabled on the port through system programming Conditions Automatic Detection on Super Hybrid Port A DPT SLT or PT interface CS connected to a Super Hybrid port can be detected automatically without any programming An APT connected to a Super Hybrid port can be detected automatically when the XDP mode has been disabled A DSS Console or a Panasonic VPS DPT Digital Integration c...

Page 517: ...PT Programming Manual References 007 DSS Console Paired Telephone 600 EXtra Device Port XDP Mode Feature Guide 517 5 2 6 Extension Port Configuration ...

Page 518: ...X if the CS loses its connection to the primary PBX it automatically switches its connection to the secondary PBX to continue operation Statistics and Diagnostics The IP CS compiles statistics about its performance for diagnostic purposes The following logs can be viewed in Web Maintenance Console IP CS statistics for wireless channel and air synchronisation 7 5 5 1 Utility Report IP CS Informatio...

Page 519: ...0154 IP CS Automatic Rerouting to Secondary PBX If a secondary PBX is specified for an IP CS KX NS0154 only and the IP CS s Announce Mode is enabled it can send the secondary PBX information to other terminals on the same remote local network instead of the PBX PC Programming Manual References 7 4 4 Utility Monitor Trace CS Status Monitor Air Sync Group 7 4 5 Utility Monitor Trace CS Status Monito...

Page 520: ...ptors For details about configuring settings for E1 trunks and PRI lines refer to the documentation for the Trunk Adaptor Connection via SIP Trunk The SIP trunk authentication ID and the authentication ID of the IP interface on the Trunk Adaptor must be the same The channel attribute of SIP trunks connecting to a Trunk Adaptor must be set to Basic channel PC Programming Manual References 9 10 PBX ...

Page 521: ... 2 1 Users Add User Single User Email notification in 8 2 1 Users Add User Single User To send e mail notifications the SMTP server settings must be configured Up to 3 e mail addresses can be registered for each extension user The maximum file size of the e mail attachment is 30 MB Files that exceed this size cannot be sent as an attachment PC Programming Manual References 8 2 Users Add User 20 1 ...

Page 522: ...oftware update has been downloaded from the update FTP server 3 A software update has been successfully installed 4 A software licence is about to expire Conditions To send e mail notifications the SMTP server settings must be configured The system name in the e mail notification can be configured through system programming 27 3 3 Network Service 3 3 Client Feature SNMP Agent MIB info SysName PC P...

Page 523: ... can be connected to the PBX An e mail address can be set for each external sensor For users to receive sensor alarm notifications the following settings must be configured Notification e mail for sensor alarm must be enabled 13 5 PBX Configuration 5 5 Optional Device External Sensor Sensor Alarm Email notification E mail address 13 5 PBX Configuration 5 5 Optional Device External Sensor Sensor Al...

Page 524: ... as an attachment The feature is enabled by setting an e mail address for the mailbox E mail notifications will not be sent if this address is not set 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting E mail Text Message Device Device No 1 2 3 E mail Address PC Programming Manual References 7 5 4 Utility Report E mail Report 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Notific...

Page 525: ...ogging in with a User Administrator account or an Installer account Note It is recommended to register user information extension number name mailbox number login account etc in User Profiles Extensions or mailboxes that are set up in User Profiles must be maintained on that screen rather than using PBX Configuration Extension or UM Configuration Mailbox Settings Installation Manual References 5 1...

Page 526: ...d Description Using a modem RMT card An RMT card must be installed The floating extension number of the analogue remote maintenance must be assigned default 599 PC programming using a telephone connected in parallel with the modem can be done in the following ways Direct Access Dial the DIL DID DDI number whose destination is the floating extension number of the analogue remote maintenance Through...

Page 527: ... PBX has no passwords set initially For security select an installer password as soon as the PBX system is installed at the site 4 Change the passwords periodically 5 It is strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorised access Installation Manual References 4 3 10 RMT Card in the Main Unit KX TDA0196 5 2 PC Connection 5 3 Startin...

Page 528: ...Feature Guide References 2 1 1 2 Direct In Line DIL 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 528 Feature Guide 5 5 2 PC Programming ...

Page 529: ...grammer or one manager programmer is allowed to perform system or manager programming at one time The maximum number of simultaneous programmers that each PBX supports is as follows one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers System Programming Password Level To access system programming a valid password must be entered For m...

Page 530: ... 6 Manager Features 6 1 Capacity of System Resources User Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 3 1 Customising Your Phone Personal Programming 4 1 Manager Programming 530 Feature Guide 5 5 3 PT Programming ...

Page 531: ...ource usage More complex situations may necessitate additional resources and in some cases fewer resources may be necessary Examples of DSP resource usage Fundamentally the number of resources required for a given situation is the sum of the resources required for each individual operation The following examples illustrate DSP resource usage in various situations IP trunk to IP extension IP Trunk ...

Page 532: ...le showing trends in DSP usage over time as well as the number of calls and operations that could not be performed due to lack of resources VoIP IP trunk IP extension and IP CS usage Conference Unified Messaging OGM Two way Recording The graph also shows the amount of free resources and the total resource use DSP resources can be reserved for and therefore guaranteed to be available for each servi...

Page 533: ...source capacity To view the number of times DSP resources are measured as busy see Counting of DSP busy times The state of DSP resource usage can be outputted as a CSV file by clicking Export In this data it is possible to view the busy status of reserved DSP resources for each service as well as the data shown in the graph If DSP resources are not reserved for each service all DSP resources will ...

Page 534: ...iguration 1 1 Configuration Slot Port Property V SIPGW Voice FAX IP Codec Priority 1st 2nd 3rd 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option IP Codec Priority 9 18 PBX Configuration 1 1 Configuration Slot Port Property V IPCS Option IP Codec Priority 9 38 PBX Configuration 1 5 Configuration DSP Resource Feature Guide References 2 14 1 Conference Features SUMMARY 2 14 2...

Page 535: ...em Overview Resource Reservation Example The following table shows the number and types of resources that must be reserved for a given workload To calculate the number of free i e non reserved resources a DSP M card 127 DSP resources is assumed Service Minimum performance 1 Resources per unit of performance No of required DSP resources VoIP call G 711 40 calls 1 40 Unified Messaging 2 5 operations...

Page 536: ... sufficient conference resources are available Conditions The total number of resources provided by each type of DSP card is as follows DSP S card 63 DSP M card 127 DSP L card 254 PC Programming Manual References 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site DSP Conference DSP Conference Priority 9 38 PBX Configuration 1 5 Configuration DSP Resource 536 Feature Guide 5 5 4 DS...

Page 537: ...ervice Feature DSP Resources per Unit Trunk using G 729 codec 2 2 Trunk using G 711 codec 1 Non IP trunk ISDN trunk analogue trunk etc 1 Extension using G 729 codec 2 2 Extension using G 711 codec 1 IP CS extension using G 729 codec 2 2 IP CS extension using G 711 codec 1 Unified Messaging 1 1 3 Two way Recording 1 2 2 3 OGM 1 2 Conference trunk 1 0 5 1 The DSP costs of the extensions trunks invol...

Page 538: ...d Busy Ratio DSP Cost 1 Trunk using G 729 codec 8 50 8 8 Trunk using G 711 codec 64 80 51 2 Extension using G 729 codec 32 50 35 2 Extension using G 711 codec 64 80 51 2 IP CS using G 729 codec 8 50 8 8 Unified Messaging 8 10 4 Two way Recording 4 9 2 OGM 4 8 0 Conference 12 6 0 Total DSP Cost 188 8 1 DSP Cost Number of Ports Resource cost per port unit Load In this example the total DSP cost is 1...

Page 539: ... time start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Time information can be received on the following calls An incoming or outgoing call through an ISDN line An incoming call through an analogue line with Caller ID which includes the time information Th...

Page 540: ...dress as the NTP server for the KX UT extension If NTP server is disabled the time for KX UT extensions must be set individually at each telephone PC Programming Manual References 6 2 Tool BRI Automatic Configuration 10 1 1 PBX Configuration 2 1 1 System Date Time Date Time Setting 10 1 2 PBX Configuration 2 1 2 System Date Time SNTP Daylight Saving 10 1 2 1 PBX Configuration 2 1 2 System Date Tim...

Page 541: ...s IP address assignment mode is set to DHCP If the PBX s DHCP server is enabled make sure that no other DHCP servers are running on the same network Having more than one DHCP server on a network can result in network errors For the following settings the PBX delivers the settings of its LAN port to devices subnet mask default gateway address and DNS server addresses As NTP server information for K...

Page 542: ...ering schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits b Feature Numbers A number of up to four digits consisting of 0 through 9 and c Other PBX Extension Numbers Other PBX Extension Number TIE 1 through 16 A number of up to three digits consisting of 0 through 9 and Flexible Numbering Table available while a dial tone is heard Feature Default Ex...

Page 543: ...P Parallel Mode set cancel 48 Account Code Entry 1 49 Call Hold Call Hold Retrieve 50 Call Hold Retrieve Specified with a Holding Extension Number 1 51 Call Park Call Park Retrieve 1 2 52 Call Hold Retrieve Specified with a Held Trunk Number 1 53 Door Open 1 55 External Relay 56 External Feature Access 60 SIP Refer Blind 3 61 ISDN Hold 62 COLR set cancel 1 7 0 CLIR set cancel 1 7 1 Switch CLIP COL...

Page 544: ...el 1 733 Not Ready Mode on off 1 735 Log in Log out 1 736 Incoming Call Queue Monitor 739 Hot Line programme set cancel 740 Absent Message set cancel 1 750 BGM set cancel 751 Remote Wake up Call 76 Timed Reminder set cancel 760 Printing Message 761 Extension Dial Lock set cancel 1 77 Time Service Switch 1 780 Remote Extension Dial Lock off 1 782 Remote Extension Dial Lock on 1 783 NDSS Monitor Rel...

Page 545: ...Waiting DND Override 1 1 or 2 2 Executive Busy Override 1 3 Message Waiting set 1 4 Call Monitor 1 5 Automatic Callback Busy CCBS 6 Alternate Calling Ring Voice 1 SIP extensions cannot perform DND Override Executive Busy Override Message Waiting or Call Monitor but can be the recipient of them 2 To use Call Waiting DND Override both 1 and 2 are available by default 3 Fixed Numbering available whil...

Page 546: ... CCBS PS users cannot use the following features Personal Speed Dialling OGM playback record S CO Line Access Parallel Telephone Mode set cancel Walking Extension BGM set cancel Timed Reminder PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Extension Features Other PBX Extension 10 6 2 PBX Configuration 2 6 2 System Numbering Plan Quick Dial 10 6 3 PBX Co...

Page 547: ...he PC programming mode through a modem on a PC 599 or 5099 1 ISDN Remote Maintenance Used to access the PC programming mode through the ISDN interface on a PC 699 or 6099 1 Group Incoming Call Distribution Group Used to call an incoming call distribution group 2 2 2 1 Incoming Call Distribution Group Features SUMMARY 6 or 60 two digit group number 1 2 PS Ring Group Used to call a PS ring group 5 2...

Page 548: ...Device External Pager Floating Extension Number 13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Floating Extension Number PT Programming Manual References 623 Incoming Call Distribution Group Name 660 UM Group Floating Extension Number 700 External Pager Floating Extension Number 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 811 Modem Fl...

Page 549: ...ype Description Main software data Operating system data area on the PBX s mother board Expansion Unit software data Operating system data area on an Expansion Unit s mother board LPR software on a slot card software data Flash ROM on a slot card e g DHLC4 This includes the LPR software of Expansion Units Cell Station CS and Portable Station PS software data 1 Flash ROM on a CS and or PS This incl...

Page 550: ...PT Programming Manual References 190 Main Processing MPR Software Version Reference 550 Feature Guide 5 5 9 Software Upgrading ...

Page 551: ... off without shutting down When power is restored after a power outage the PBX operates in the following manner If the PBX did not shut down normal operation continues uninterrupted If the PBX shut down and power remains in the UPS the PBX must be started again manually The power switch must be turned off and then on again If the PBX shut down and no power remains in the UPS the PBX starts automat...

Page 552: ...he following SLT ports and LCOT ports are connected during a power failure It is possible to allow trunk calls that are established during a power failure to be maintained even when the power returns and the connection is switched back to the normal configuration from the Power Failure Connection Main Unit Port 1 on pre installed MCSLC16 and port 1 on pre installed LCOT6 Port 2 on pre installed MC...

Page 553: ...ord the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Automatic Callback Busy Camp on 2 10 1 Automatic Callback Busy Camp on and Call Park 2 13 2 Call Park Feature Guide 553 5 6 3 Power Failure Restart ...

Page 554: ...m Description 1 Error Code Shows three digit error code 2 Sub Code Shows 8 digit sub code BBWXYYZZ BB 00 W Slot type Physical shelf blank Virtual shelf X Unit number Non PBX process code YY Slot number Process code ZZ Port number Process number Conditions System Alarm Button A flexible button can be customised as the System Alarm button The alarm information will be recorded on SMDR if enabled thr...

Page 555: ... 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute Feature Guide References 2 21 2 Flexible Buttons 2 22 1 1 Station Message Detail Recording SMDR Feature Guide 555 5 6 4 Local Alarm Information ...

Page 556: ...f information from the PBX when a status change occurs or an alarm is detected PBX PC Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows Type TRAP Name Description Standard TRAP coldStart Information is sent after turning on the power of the PBX or resetting the PBX Authentication Failure Information is sent when an unregistered Community Name and or M...

Page 557: ...ect groups supported by this PBX refer to 6 4 Supported Management Information Base MIB Table in the Appendix Through system programming it is possible to select whether each type of TRAP e g ColdStart is sent to the SNMP manager or not Installation Manual References 7 1 6 Troubleshooting by Error Log PC Programming Manual References 27 3 3 Network Service 3 3 Client Feature SNMP Agent Feature Gui...

Page 558: ...P server to not change the IP addresses of the mother board and DSP cards once IP telephones are registered to the PBX The IP telephones will not operate properly if these IP addresses are changed PC Programming Manual References 27 1 Network Service 1 IP Address Ports DHCP Server LAN Setting Obtain an IP address automatically Use the following IP address LAN Setting IP Address DSP IP Setting Obta...

Page 559: ...nd an Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test packet length 56 bytes Ping attempts 5 Time out length 1 second Ping interval time 1 second PC Programming Manual References 7 1 2 Utility Diagnosis Ping Feature Guide 559 5 6 7 PING Confirmation ...

Page 560: ...560 Feature Guide 5 6 7 PING Confirmation ...

Page 561: ...Section 6 Appendix Feature Guide 561 ...

Page 562: ...0 Printing message 8 Queuing Time Table 64 Ring Tone Pattern Plan 8 Simultaneous Programmers PT Programming one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers Simultaneous Programmers Web Maintenance Console one Installer level account 32 User User and User Administrator level accounts SMDR Call Storage 1000 calls Without SD card 40...

Page 563: ...oup 8 31 members group for Conference Group Mode 31 members group for Broadcast Mode User Group 32 Call Pickup Group 64 Idle Extension Hunting Group 64 16 extensions group Incoming Call Distribution Group 128 128 extensions group Paging Group 32 PS Ring Group 32 Trunk Group 64 UM Group 1 VM DPT Group 2 units 12 ports 24 channels VM DTMF Group 2 groups 32 channels P2P Group 32 TRS Barring Item Capa...

Page 564: ...m Incoming Call Log PT 100 records extn 3040 records system Incoming Call Log PS Incoming Call Distribution Group 100 records extn or group Total 2560 records system Message Waiting PS Incoming Call Distribution Group 256 Message Waiting PT SLT 256 Voice Message Item Capacity Outgoing Message OGM 64 OGM Total Recording Time Approx 20 minutes Build in Simplified Voice Message SVM 125 messages SVM T...

Page 565: ...ty Mailboxes 500 subscriber mailboxes 1 System Manager mailbox 1 Message Manager mailbox Note The maximum number of recordings that can be stored in each type of mailbox in 9000 Group Distribution List User 4 groups 40 members per group System 20 groups 200 members per group Service Group 64 entries Unified Messaging Ports 24 ports Web Maintenance Console Accounts Item Capacity Users User 492 User...

Page 566: ...ion Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warning Tone DND Tone Confirmation Tone 5 566 Feature Guide 6 2 1 Tones Ring Tones ...

Page 567: ... Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area Feature Guide 567 6 2 1 Tones Ring Tones ...

Page 568: ...tion Assistant 2 26 2 CA Communication Assistant Refer to the documentation for CA UM Port Expansion 3 1 1 Unified Messaging System Overview 2 Channel 4 Channel Unified Messaging Activation Key KX NSU102 KX NSU104 Scheduled Backup for Unified Messaging 3 1 2 5 System Backup Restore Activation Key for Message Backup KX NSU003 Automatic Two way Recording for Manager 3 2 1 4 Automatic Two way Recordi...

Page 569: ... QSIG Network KX NSN002 Network Direct Station Selection NDSS 4 3 5 1 Network Direct Station Selection NDSS Activation Key for QSIG Network KX NSN002 Centralised Voice Mail 4 3 5 2 Centralised Voice Mail Activation Key for QSIG Network KX NSN002 Network ICD Group 4 3 6 Network ICD Group Activation Key for Mobile Extension KX NSE101 KX NSE105 KX NSE110 KX NSE120 PS Roaming by Network ICD Group 4 3 ...

Page 570: ...ype Type of Interface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired state of the interface 2 1 8 ifOperStatus The current operational state of the interface 2 1 9 ifLastChange The value of sysUpTime at the time the interface entered its current operational state up...

Page 571: ...e protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP normally 10 ipOutRequests The total number of IP Packets ICMP which are tried to be transmitted relay Packet is not included 13 ipReasmTimeout The maximum number of seconds required in the buffer to...

Page 572: ...f ICMP messages which were not sent because of error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6 Object ID Item Description 1 tcpRtoAlgorithm The algorithm used to determine the timing of retransmitting when a response was unacknowledged 2 tcpRtoMin Minimum value permitted for retransmission ti...

Page 573: ...dCommunity Names The total number of SNMP messages with unknown Community Name 6 snmpInASNParseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of Objects which have been retrieved value successfully 15 snmpInGetRequests The total number of Get Request which have been accepted and processed e g Data extract by using snmpget snmpwalk command 16 s...

Page 574: ...D Item Description 30 snmpEnableAuthenTr aps Indicates whether the SNMP agent process is permitted to generate authentication failure traps 574 Feature Guide 6 4 Supported Management Information Base MIB Table ...

Page 575: ...fication CLI Distribution 2 1 3 2 Ring Tone Pattern Selection 2 1 3 3 Call Waiting 2 2 2 6 VIP Call 2 2 2 8 Log in Log out 2 2 2 9 Supervisory Feature 2 2 2 10 Supervisory Feature ACD 2 3 2 Call Forwarding FWD 2 3 4 FWD DND Button Group FWD Button 2 4 3 Call Pickup 2 5 2 Automatic Extension Release 2 5 4 2 Emergency Call 2 5 5 3 Trunk Access 2 7 2 Budget Management 2 7 5 Walking COS 2 10 1 Automat...

Page 576: ... 4 1 2 10 Completion of Calls to Busy Subscriber CCBS 4 3 1 TIE Line Service 4 3 1 3 TIE Line Programming 4 3 3 ISDN Virtual Private Network ISDN VPN 4 3 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG 4 3 4 3 Call Forwarding CF by QSIG 4 3 4 4 Call Transfer CT by QSIG 4 3 4 5 Completion of Calls to Busy Subs...

Page 577: ... Limitation List of Abbreviations 2 2 2 10 Supervisory Feature ACD 2 6 3 Last Number Redial 2 6 4 Speed Dialling Personal System 2 6 5 Quick Dialling 2 11 8 Trunk Call Limitation 2 14 1 Conference Features SUMMARY 5 1 4 Time Service 5 2 2 SIP Session Initiation Protocol Extension 5 5 4 DSP Resource Usage Feature Guide 577 6 5 2 PFMPR Software File Version 004 2xxxx ...

Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx ...

Page 579: ...Feature Guide 579 Notes ...

Page 580: ...ght This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2014 PNQX6304UA CC0114AH5035 ...

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