Panasonic KX-NS1000, Programming Manual

Page: 189 / 1182

Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—View Mode
Selects the monitoring view mode from a drop-down list.
Value Range
Agent, Hour
*1
, Day, Date, Month
*1 If Hour is selected, set the monitoring range for the target group (0:00–23:59).
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—Select Agent
To select the target agent for creating a report, follow the procedure below.
1.
Click the Select button.
2.
Click an agent from those displayed in the Available Agent for ACD Report window to select it. Up to
8192 agents are displayed, and up to 128 agents can be selected from the list.
3.
Click ==> to move the selected agents to the Selected Agent for ACD Report window.
4.
To remove agents from the Selected Agent for ACD Report window, click an agent to select it and click
<== .
5.
Click OK .
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
*1 If Custom Period is selected, set Start Date / Start Time / End Date / End Time also.
PC Programming Manual 189
8.4.2 Users—ICDG Management—ACD Report