Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Group—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
If
Custom Period
is selected, set
Start Date
/
Start Time
/
End Date
/
End Time
also.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent
Agent—View Report
To display a report according to agents, follow the procedure below. This feature requires the Call Centre
Feature Enhancement activation key. If this activation key is not installed, the
View Report
button is greyed
out.
1.
Enter the report output conditions and click the
View Report
button.
2.
The
ACD Report - Agent Report
screen is displayed.
3.
Results for the following items are displayed.
Item
Description
Total Answer
Total Answer
The number of calls that the target agent answers.
Talk Time
Total
The total talking time for the target agent. (HH:MM:SS)
Average
The average talking time for the target agent. (HH:MM:SS)
Max.
The longest talking time for the target agent. (HH:MM:SS)
Login Time
The total login time for the target agent. (HH:MM:SS)
Not-ready Time
The total not ready time for the target agent. (HH:MM:SS)
Wrap-up Time
The total wrap-up time for the target agent. (HH:MM:SS)
4.
Reports can be outputted in the following 3 ways.
•
Graph
: Click the
Graph
button to display the report in graph form on the
ACD Report - Agent
Graph
screen. Click the
button to print the graph.
•
Export
: Click the
Export
button to output the report to a local PC as a file.
•
: Click the
button to print the report.
5.
Click the
Close
button to close the
ACD Report - Agent Report
screen.
188
PC Programming Manual
8.4.2 Users—ICDG Management—ACD Report
Summary of Contents for KX-NS1000
Page 18: ...Table 2 For CE model 18 PC Programming Manual 1 1 3 Entering Characters...
Page 19: ...Table 3 For RU model PC Programming Manual 19 1 1 3 Entering Characters...
Page 20: ...Table 4 For GR model 20 PC Programming Manual 1 1 3 Entering Characters...
Page 34: ...34 PC Programming Manual 1 2 3 PBX Configuration Types...
Page 60: ...60 PC Programming Manual 2 3 Frequently Asked Questions FAQ...
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Page 576: ...576 PC Programming Manual 10 11 2 PBX Configuration 2 11 2 System Audio Gain Card...
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Page 758: ...758 PC Programming Manual 13 5 PBX Configuration 5 5 Optional Device External Sensor...
Page 834: ...834 PC Programming Manual 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous...
Page 898: ...898 PC Programming Manual 20 1 3 UM Configuration 1 3 Mailbox Settings Auto Configuration...
Page 922: ...922 PC Programming Manual 22 2 UM Configuration 3 2 UM Extension Trunk Service Port Assignment...
Page 956: ...956 PC Programming Manual 23 4 UM Configuration 4 4 Service Settings Holiday Table...
Page 990: ...990 PC Programming Manual 24 4 UM Configuration 5 4 System Parameters Parameters...
Page 998: ...998 PC Programming Manual 26 1 UM Configuration 7 System Security...
Page 1115: ...Section 29 Appendix PC Programming Manual 1115...
Page 1122: ...1122 PC Programming Manual 29 1 5 PCMPR Software File Version 004 0xxxx...
Page 1123: ...Feature Programming References PC Programming Manual 1123...
Page 1181: ...5 2 4 5 Wireless XDP Parallel Mode PC Programming Manual 1181 Feature Programming References...