Panasonic KX-NS1000, Programming Manual

Page: 185 / 1182

8.4.2 Users—ICDG Management—ACD Report
Description
On this screen, users designated as an ACD supervisor can create ACD reports on ICD groups after filtering
according to group, agent, or call. Filtering types are separated by tabs.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
Value Range
Registered ACD supervisors
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Report Profiles
Follow the procedure below to save/load ACD report profiles. The type of ACD report (Group/Agent/Call) and
filter conditions are saved in each profile.
1.
Click the Report Profiles button.
2.
To load a previously saved report profile, click a profile to select it, and then click the Load button.
3.
To save the current report profile, assign a name in Profile Name (max. 32 characters), and then click the
Save button.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Option
Follow the procedure below to set ACD report options.
1.
Click the Option button.
2.
Select the ACD Report - Export CSV File Format .
Value Range
Comma(,), Semicolon(;)
3.
Click OK .
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
PC Programming Manual 185
8.4.2 Users—ICDG Management—ACD Report