Panasonic KX-NS1000, Pc Programming Manual

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Value Range
Comma(,), Semicolon(;)
4.
Click OK .
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Group
Group—View Report
To display a report according to groups, follow the procedure below. This feature requires the Call Center
Feature Enhancement activation key or the Built-in ACD report activation key. If this activation key is not
installed, the
View Report button is grayed out.
1.
Enter the report output conditions and click the View Report button.
2.
The ACD Report - Group Report screen is displayed. To confirm the selected groups, click View . The
list of selected groups is displayed.
3.
Results for the following items are displayed.
Item Description
Incoming Calls
Total The number of incoming calls received by the target ICD group.
Answered The number of incoming calls answered by the target ICD group.
Lost The number of incoming calls to the target ICD group canceled by the
caller.
Overflow The number of overflowed incoming calls to the target ICD group.
Talk Time
Total The total talking time of answered calls for the target ICD group.
(HH:MM:SS(D))
*1
Average The average talking time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest talking time of answered calls for the target ICD group.
(HH:MM:SS)
Wait Time
Wait Time (Answered)
Total The total waiting time of answered calls for the target ICD group.
(HH:MM:SS(D))
*1
Average The average waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Document Version 2016-03 PC Programming Manual 193
8.4.2 Users—ICDG Management—ACD Report