8.4 Users—ICDG Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed only
in On-line mode.
8.4.1 Users—ICDG Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
For details about ACD supervisor settings, see
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor
Default
First registered ACD supervisor
Value Range
Registered ACD supervisors
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Start Monitor
Click the
Start Monitor
button to start monitoring the target ICD group. This feature requires the Call Center
Feature Enhancement activation key or the Built-in ACD report activation key. If this activation key is not
installed, the
Start Monitor
button is grayed out.
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Basic Settings—Layout
Specifies the layout of monitoring results.
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PC Programming Manual
Document Version 2016-03
8.4.1 Users—ICDG Management—Group Monitor
Summary of Contents for KX-NS1000
Page 32: ...32 PC Programming Manual Document Version 2016 03 1 2 3 PBX Configuration Types ...
Page 60: ...60 PC Programming Manual Document Version 2016 03 2 3 Frequently Asked Questions FAQ ...
Page 68: ...68 PC Programming Manual Document Version 2016 03 3 1 1 Home Screen Add Site Wizard ...
Page 112: ...112 PC Programming Manual Document Version 2016 03 6 14 Tool URL Information ...
Page 170: ...170 PC Programming Manual Document Version 2016 03 7 13 Utility Flash ROM ID Information ...
Page 844: ...844 PC Programming Manual Document Version 2016 03 14 6 PBX Configuration 6 6 Feature Tenant ...
Page 996: ...996 PC Programming Manual Document Version 2016 03 21 1 UM Configuration 2 Class of Service ...
Page 1082: ...1082 PC Programming Manual Document Version 2016 03 25 1 UM Configuration 6 H W Settings ...
Page 1232: ...1232 PC Programming Manual Document Version 2016 03 28 4 2 Network Service 4 2 Other NAS ...
Page 1233: ...Section 29 Appendix Document Version 2016 03 PC Programming Manual 1233 ...
Page 1241: ...Feature Programming References Document Version 2016 03 PC Programming Manual 1241 ...