Problem
Cause & Solution
The other party complains
that received documents are
too dark and cannot be read.
R
You used a coloured paper as a document. Change the contrast (page 34)
and make a lighter copy of the document, using
“
TEXT
”
resolution
I cannot receive documents.
R
The telephone line cord is connected to the
[EXT]
jack on the unit. Connect
to the
[LINE]
R
The PC fax setting (feature #442 on page 63) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 51).
R
If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 52) is activated, the received fax documents
are automatically stored in memory. View the received documents on the
web browser (page 52).
R
Set the maximum fax speed to
“
14.4Kbps
”
R
Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.
I cannot receive documents
automatically.
R
The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 47)
or TEL/FAX mode (page 48).
R
The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 57).
The display shows
“
CONNECTING.....
”, but
faxes are not received.
R
The incoming call is not a fax. Change the receiving mode to TEL mode
(page 48) or TEL/FAX mode (page 47).
The printing quality of the
received documents is poor.
R
If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R
If documents can not be copied properly, refer to “10.3.2 Printing
problems”, page 80.
The other party complains
that they cannot send a
document.
R
The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 14) or remove the jammed
paper (page 87).
R
If the PC fax setting (feature #442 on page 63) is set to
“
ALWAYS
”
, check
the connection between the computer and the unit.
R
If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 52) is set to
“
ON
”
, view, print or save the
documents, and then erase unnecessary documents (page 52).
R
The unit is not in FAX ONLY mode. Press
M
Fax Auto Answer
N
repeatedly
to turn ON the
M
Fax Auto Answer
N
light.
I cannot select the desired
receiving mode.
R
If you want to set FAX ONLY mode:
– press
M
Fax Auto Answer
N
repeatedly to turn ON the
M
Fax Auto
Answer
N
light.
R
If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #404 (page 60), and press
M
Fax
Auto Answer
N
repeatedly to turn OFF the
M
Fax Auto Answer
N
light.
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM
9
N
.
R
You must set remote fax activation to ON (feature #434 on page 62)
beforehand.
R
Press
MGNMBNM
9
N
firmly.
R
You may have changed the remote fax activation code from
MGNMBNM
9
N
(default setting). Verify the remote fax activation code (feature #434 on
page 62).
82
10. Help